CarePAK PLUS Terms & Condition

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Terms and Conditions for End User

CarePAK PLUS

SERVICE CONTR ACT TERM S & CON DITION S

ADMINISTRATOR: Canon U.S.A., Inc.

One Canon Park

Melville, NY 11747-3036

1-[800-OK-Canon]

BE SURE T O REGISTER Y OUR SE R VICE CONTRA CT O NLIN E!

In order to maximize Your benefits, please go to usa.canon.com and register Your Service Contract within 30 days

of purchase. Failure to do so may result in significant service delays when You have a Claim.

[ www.usa.canon.com/support ]

DEFIN ITIONS

Throughout this Contract, the following capitalized words have the stated meaning –

“We”, “Us”, “Our”: the party or parties obligated to provide service under this Service Contract as the service contract

provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21

Floor, Cleveland, OH 44114; unless specified

otherwise in the SPECIAL STATE REQUIREMENTS section shown at the end of this document (Florida Residents: this Service

Contract is an agreement between You and Technology Insurance Company, Inc., License No. 03605, 59 Maiden Lane, 43rd

Floor, New York, NY 10038). “Administrator”, “Canon”: the entity responsible for administrating benefits to You in

accordance with the Service Contract provisions, conditions and exclusions, who is Canon U.S.A., Inc., One Canon Park,

Melville, NY 11747-3036. “Retailer”: the seller that has been authorized by Us to sell this Service Contract to You. “You”,

“Your”: the purchaser/owner of the Product(s) covered by this Service Contract. “Original Purchase Price”: the amount

paid by You for the covered Product(s); excluding any applicable taxes and/or fees, as evidenced on Your sales/Canon

purchase documentation. “Product(s)”: the item(s) which You purchased with and is covered by this Service Contract.

“Contract Purchase Receipt”: the receipt document (paper or e-mail) provided to You by the Administrator or Retailer as

proof of Your Contract purchase that indicates the Term, Deductible, and date in which the Service Contract was

purchased; which must be attached to and forms part of this Service Contract. “Service Contract”, “Contract”: this terms

and conditions document. “Term”: the period of time in which the provisions of this Service Contract are valid. “Claim”:

a demand for payment in accordance with this Contract sent by You to the Administrator or Us. “Failure”: the mechanical

or electrical breakdown of Your Product to perform its intended function including defects in materials or workmanship

and normal wear and tear; occurring during normal use of the Product. “Power Surge”: damages to the Product resulting

from an oversupply of voltage to Your Product while properly connected to a surge protector approved by the

Underwriter’s Laboratory Inc. (UL), but not including damages resulting from the improper installation or improper

connection of the Product to a power source “Commercial Use”: any non-residential use; including rental, business,

educational and institutional, but not including heavy industrial use.

Please contact the Administrator, Canon, if You have any questions about this Service Contract.

PRODUCT ELIGIBILITY

This Service Contract covers Products purchased as new or factory-refurbished and manufactured for use in the United

States, which, at the time of Product purchase, included a Canon USA, Inc. limited warranty valid in the United States

providing minimum coverage of [90 days] [one year] parts and labor. This Service Contract must be purchased within 90

days of purchase of Your Product. Purchase of this Service Contract is not required to purchase the Product or to obtain

financing for the Product. Coverage outlined in this Service Contract only applies to Products not covered under any other

insurance warranty, guarantee and/or service contract providing the same benefits as outlined herein. Products must be

Summary of content (15 pages)

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Terms and Conditions for End User CarePAK PLUS S ER V IC E CO N TR A CT T ER M S & CON D IT IO N S ADMINISTRATOR: Canon U.S.A., Inc. One Canon Park Melville, NY 11747-3036 1-[800-OK-Canon] BE S U RE T O RE GIS T ER Y O U R S E R VI C E C ONT R A CT O NL I N E! In order to maximize Your benefits, please go to usa.canon.com and register Your Service Contract within 30 days of purchase. Failure to do so may result in significant service delays when You have a Claim. [ www.usa.canon.
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purchased from a Retailer, and be solely intended for personal use, and not intended for Commercial Use, or for resale. Accessories, external peripheral devices and/or add-on options are not covered under this Service Contract. YO U R R ES P ON S IB I L IT Y PRODUCT PROTECTION: If damage or breakdown of the Product is suspected, You should promptly take reasonable precautions in order to protect against further damage.
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Product with one of like kind and quality, but not necessarily same model, or, at Our sole discretion, provide You with reimbursement equal to the fair market value of the Product as determined by Us based upon the age of the Product and subject to the LIMIT OF LIABILITY section. Any repair services performed while Your Product is under its manufacturer’s warranty or in association with ADH are not considered to be Qualifying Service Repairs under this benefit.
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Once the first limit has been met, Our obligation under this Contract is considered fulfilled in its entirety and coverage ends. NEITHER WE NOR THE ADMINISTRATOR NOR THE RETAILER SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES; INCLUDING BUT NOT LIMITED TO: PROPERTY DAMAGE, LOST TIME OR LOST DATA RESULTING FROM THE FAILURE OF ANY PRODUCT OR EQUIPMENT, FROM DELAYS IN SERVICE OR THE INABILITY TO RENDER SERVICE, OR RESULTING FROM THE UNAVAILABILITY OF REPAIR PARTS/COMPONENTS.
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10. PRE-EXISTING CONDITIONS INCURRED OR KNOWN TO YOU (MEANING A CONDITION THAT, WITHIN ALL REASONABLE MECHANICAL OR ELECTRICAL PROBABILITY, RELATES TO THE MECHANICAL FITNESS OF THE COVERED PRODUCT BEFORE ISSUANCE OF THIS SERVICE CONTRACT). 11.
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Contract, You will receive a pro-rata refund based upon one-hundred percent of any unearned Service Contract fee paid by You, minus any Claims paid by Us. NOTICE: These CANCELLATION provisions apply to the original purchaser of this Service Contract only. GU A R AN T Y This is not an insurance policy; it is a service contract. We have obtained an insurance policy to insure Our performance under this Service Contract.
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Canon U.S.A., Inc., (License No. S-5067) is the Service Contract Administrator and Northcoast Warranty Services, Inc. (License No. SA19178) is the Obligor for this Service Contract.
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Michigan: If performance of the service contract is interrupted because of a strike or work stoppage at the company's place of business, the effective period of the Service Contract shall be extended for the period of the strike or work stoppage.
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the provider fee shall be based upon one hundred percent (100%) of unearned pro-rata provider fee less the actual cost of any service provided under the service warranty contract. Oregon: This Service Contract is an agreement between the Obligor/Provider, Northcoast Warranty Services, Inc., 800 Superior Avenue E., 21st Floor, Cleveland, OH 44114, (866) 927-3097 and You.
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Contract applies only to the original purchaser of the Service Contract. If the refund is not paid or credited within forty-five (45) days after return of the Service Contract to Us, We shall pay a ten percent (10%) per month penalty of the refund amount outstanding, which We shall add to the amount of the refund.
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Data Recovery Service Plan Terms and Conditions RESCUE SERVICE PLAN Removable Flash Memory Terms & Conditions IMPORTANT: THIS SERVICE PLAN IS ONLY AVAILABLE FOR EQUIPMENT THAT HAS BEEN PURCHASED EITHER CONCURRENTLY WITH OR WITHIN THIRTY (30) DAYS OF THE SERVICE PLAN PURCHASE DATE SHOWN ON YOUR SERVICE PLAN SALES RECEIPT. IF YOU PURCHASED THIS SERVICE PLAN MORE THAN THIRTY (30) DAYS AFTER THE EQUIPMENT PURCHASE DATE, PLEASE CONTACT US IMMEDIATELY FOR A FULL REFUND OF ANY/ALL SERVICE PLAN FEES PAID BY YOU.
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You will be asked to ship Your Equipment to Our designated laboratory facility to attempt the retrieval of Your data. When You ship Your Equipment to the laboratory facility, You must use the original Equipment packaging or packaging that provides an equal or greater level of protection for Your Equipment to prevent any further damage to the Equipment during shipping.
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or representatives have been advised of the possibility of such damage. By requesting the services described in this Service Plan You acknowledge that the charges reflect this limitation of liability and allocation of risk. 1. a. b. c. d. e. f.
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DISPUTE RESOLUTION: The parties will attempt to resolve any dispute arising out of or related to these Program Terms or any data recovery services requested or attempted hereunder through good faith negotiation. To the extent permitted by applicable law, if the parties are unable to resolve the dispute through good faith negotiation, then the dispute will be submitted to final and binding arbitration with the Judicial Arbitration and Mediation Services.
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Contact Information · For any customer escalations or critical issues: o Contact the sales account manager for your store o Todd Packer – Senior Manager, Customer Support Operations § o Walter Inglesby – Advisor, Customer Support Operations § · tpacker@cusa.canon.com or 631.330.4898 winglesby@cusa.canon.com or 631.330.4782 Any customer concerns or questions can be directed to the Canon support 1-800-OK-CANON or through our website www.usa.canon.