Owner manual
Error corles, messages and solutions
The following table summarizes the error codes that appear on Activity reports (see
pg.92). the displayed messages and what to do for each error.
Message
Error Code Cause
BUSY/NO SIGNAL
#005/018
CHANGE CARTRIDGE
CHECK REC PAPER #009
CHK. FRONT COVER
CHECK DOCUMENT #001
#011
Action
The telephone
number you dialed is
busy.
The other party's fax
is not working.
The other party is not
using a G3 machine.
The touch tone/rotary
pulse setting on your
FAXPHONE is incor
rect.
The receiving fax did
not answer within 35
seconds.
The BJ cartridge is
empty or the ink has
dried out.
Try sending the document
at a later time.
Contact the other party
and have them check their
fax.
Contact the other party
and have them send or
receive the document
using a G3 machine.
Set your FAXPHONE to the
setting that matches your
telephone line. (See pg.14)
Contact the other party
and have them check their
fax. You can try to send the
document manually. For
an overseas call, add
pauses to the registered
number. (See pg.33)
Replace the BJ cartridge.
(See pg.103)
No paper in the
FAXPHONE or there
a paper jam.
The front cover is
open.
Add paper or clear the jam,
is then press [STOP]. (See
pg.6, 99)
Close the front cover.
Document is jammed. Remove the document you
are trying to send or copy
and start again. (See pg.
98)
The FAXPHONE tried
to poll another unit
but the other fax unit
did not have a docu
ment to send.
Contact the other party
and have them set the
document for polling.
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