Operation Manual

108
Troubleshooting
Service Call Message
If a malfunction occurs and the machine cannot operate normally, a screen prompting you to contact your local authorized
Canon dealer is displayed.
Even when the machine cannot operate normally, some functions may still be available.
When the message <Check the printer. Call service representative.> is displayed to indicate that the Print function is
unavailable, functions that do not use the Print function (such as [Scan and Send]) can be used. (However, faxes cannot be
sent from computers.)
When the message <Check the scanner. Call service representative.> is displayed to indicate that the Scan function is
unavailable functions that do not use the Scan function (such as [Access Stored Files]) can be used.
Contacting Your Local Authorized Canon Dealer
If a screen prompting you to contact your local authorized Canon dealer is displayed, follow the procedure described
below.
1
1
Turn OFF the main power of the main unit.
1
2
3
1. Open the main power switch cover.
2. Press the main power switch to the
“ ” side.
3. Close the main power switch cover.
If you turn OFF the main power switch when there is a job waiting to print, that job is erased.
2
2
Wait at least 10 seconds after the Main Power Indicator is turned o, and then
turn the main power switch back to ON.
2
1
3
1. Open the main power switch cover.
2. Press the main power switch to the
“I” side.
3. Close the main power switch cover.
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