Basic Operation Guide After you finish reading this guide, store it in a safe place for future reference.
How To Use This Manual How To Use This Manual This manual describes the following functions, operations, and maintenance procedures. • • • • • Functions that can be operated from the touch panel display of the machine Remote UI functions that can operate the machine from a computer Printing from a computer Routine maintenance procedures Clearing paper jams/staple jams Store this manual next to the machine so it can be used when the user encounters trouble operating the machine.
Loading Paper • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Envelope Feeder Attachment-D1 (Optional) • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Feeder (Color Image Reader
How To Use This Manual Refer to the following manuals included with your machine according to your needs. ● Before Using This Machine ■ Describes cautions for using the machine. ■ Machine specifications Before Using This Machine Read this guide first. Please read this guide before operating this product. After you finish reading this guide, store it in a safe place for future reference. Avant d'utiliser la machine Veuillez d'abord lire ce guide. Lisez ce guide avant d'utiliser ce produit.
How To Use This Manual ● e-Manual ■ Describes the method for using functions, such as the Copy and Send functions, specifying settings, and introduces optional products that you can use to enhance the use of your machine. ■ Includes “Practical Workflows,” which introduces functions by purpose, such as preventing unauthorized copying, etc. ● Driver Installation Guide ■ Introduces Windows and Macintosh printer drivers and fax drivers, etc.
Things You Can Do with This Machine What This Machine Can Do Revolutionary Documentation Work with an Evolving Multitasking Machine Send Outside the Company Original 1 2 3 Colour Scan Function Fax Function Telephone Line Send Function Internet Fax 4 Copy Function MEAP Function I-Fax Print Function LAN Copy/Print E-Mail Remote UI Function 1 2 3 4 In-Company Computer File Server E-Mail The imageRUNNER ADVANCE C2030i/C2030L/C2025i/C2020i/C2020L incorporates a rich array of input and out
● Use Memory Media You can send scanned documents by e-mail or I-fax, as well as store them on a network file server. (p. 29) You can scan and store documents in memory media connected to the USB port on the machine. You can also print stored files directly from the memory media. (P.37, P.43) ● Use Network*2 ● Use Remote Scanner You can use the Advanced Space (*) of another imageRUNNER ADVANCE machine accessible on the network to store scanned originals and print stored files. (P.37, P.
Control Panel and Touch Panel Display 2 1 3 4 5 20 7 16 19 18 17 14 Main Menu key Touch Panel Display The settings screen for each function is shown on this display. You can operate the machine by touching the screen. Six function keys are displayed by default. Numeric keys Press to enter numeric values. Control Panel Power Switch (Sub Power Supply) Press to set or cancel the Sleep mode. For more information about Sleep mode, see p. 145. 8 10 15 13 Press to return to the Main Menu screen.
Things You Can Do with This Machine ● If the touch panel display is turned OFF If nothing appears on the touch panel display after the main power switch is turned ON, press the control panel power switch. ● If you want to check or change the job status Press on the control panel to check the job status or cancel print jobs. Also, you can check the status of the machine, such as the amount of paper remaining in the paper deck.
Customizing a Function Screen You can specify settings for the displayed screen by pressing on the top right of the screen. To specify this settings, you must log in to the machine as an administrator. The items displayed when is pressed may differ, depending on the function. If authentication function is used, items displayed may differ or may not be available, depending on the login user’s privileges.
Changing Settings According to Your Needs Things You Can Do with This Machine The machine provides various settings that enable you to use it more conveniently and easily. You can register or change the settings according to your needs.
Things You Can Do with the Copy Functions How to Make a Copy This section describes the flow of basic copy operations. An optional product is required to use the Copy function. 1 Placing Originals Place the original in the feeder or the platen glass. Placing originals in the feeder 2 Selecting Function Select [Copy] from the Main Menu screen. Press [Copy]. Adjust the slide guides to fit the size of your originals. Neatly place your originals with the side to be copied face up.
3 Enter the number of copies. Press the numeric keys to enter the desired copy quantity (1 to 999). If you make a mistake when entering values, press and enter the correct value. 4 Start Copying After specifying the settings, press Press Things You Can Do with the Copy Functions Setting the Number of Copies . . If the following screen appears, press to scan the next original.
Useful Copy Functions To use Copy functions, press [Copy] on the Main Menu screen. This section describes the main functions on the Basic Features screen of the Copy function. For more information on the functions, see e-Manual > Copy. An optional product is required to use the Copy function. 2 3 1 4 5 [Select Color] Select the Colour Mode Select the Full Colour/Black/Single Colour/Two Colours mode. You can also set the machine to automatically select a colour mode according to the original.
[Interrupt] Things You Can Do with the Copy Functions Rush Copy Priority You can temporarily stop the current copy job and give priority to a rush copy.
Useful Copy Functions This section describes the functions you can use on the [Options] (1/4) screen of the Copy function. For more information on the functions, see e-Manual > Copy. The [Options] screen is divided into four screens. Pressing or on the bottom of the screen displays the next or previous screen. An optional product is required to use the Copy function.
Functions with this mark require an optional product(s). [N on 1] You can reduce multiple pages of the original to copy onto a single page. You can also change the order of the page layout. [Job Build] Scan Multiple Documents Separately and Copy Together You can scan originals that are too many to be placed at once, by dividing them into multiple batches. After all originals are scanned, copying is started.
Useful Copy Functions This section describes the functions you can use on the [Options] (2/4) screen of the Copy function. For more information on the functions, see e-Manual > Copy. The [Options] screen is divided into four screens. Pressing or on the bottom of the screen displays the next or previous screen. An optional product is required to use the Copy function.
Functions with this mark require an optional product(s). [Original Type] Things You Can Do with the Copy Functions Copy Photos Clearly Image quality for scanning is adjusted according to the type of original, such as [Text], [Text/Photo/Map], or [Photo Printout].
Useful Copy Functions This section describes the functions you can use on the [Options] (3/4 and 4/4) screen of the Copy function. For more information on the functions, see e-Manual > Copy. The [Options] screen is divided into four screens. Pressing or on the bottom of the screen displays the next or previous screen. An optional product is required to use the Copy function. 1 5 2 4 3 [Page Numbering] Copy with page numbers.
Useful Copy Functions (Last Page) [Sharpness] Things You Can Do with the Copy Functions Copy With Clear Text and Illustrations This mode enables you to adjust the image quality for copying. You can use this mode when you want to soften and sharpen text, lines, or the outline of the image. 2 1 [Shift] Shift Image and Copy This mode enables you to make copies with the entire image shifted to the centre or a corner. You can use the numeric keys to specify the location.
Things You Can Do with the Fax Functions Sending a Fax This section describes the flow of basic fax operations. An optional product is required to use the Fax function. 1 Placing Originals Place the original in the feeder or on the platen glass. 2 Selecting Function Select [Fax] from the Main Menu screen. Press [Fax]. Placing originals in the feeder Adjust the slide guides to fit the size of your originals. Neatly place your originals with the side to be copied face up.
3 Specify the Destination Enter the fax number. If you want to enter two or more fax numbers, press [OK] → enter the next destination. You can specify the destination using the one-touch buttons or [Address Book]. For more information on storing the destination, see eManual > Sending/Receiving a Fax. Start Sending the Fax After specifying the settings, press Press Things You Can Do with the Fax Functions Enter the fax number using the numeric keys. 4 . .
Useful Fax Functions To use the Fax functions, press [Fax] on the Main Menu screen. This section describes the main functions on the Basic Features screen of the Fax function. For more information on the functions, see e-Manual > Sending/Receiving a Fax. An optional product is required to use the Fax function. 4 5 3 6 2 1 7 9 8 [Details] Check the Detailed Information for the Destination You can check the detailed information for the destination selected from the Address Book.
[Resolution] Clearly Scan Text and Images in Documents and Send [Select Scan Size] Select the Paper Size You can select the original scanning size. If you press [Auto], the machine automatically recognizes the size of the original when scanning. [On-Hook] Use Fax Information Service Things You Can Do with the Fax Functions If the resolution is high, you can send fine text and images clearly. If the resolution is low, the data size becomes smaller and you can reduce the time it takes to send.
Useful Fax Functions This section describes the main functions in [Options] of the Fax function. For more information on the functions, see e-Manual > Sending/Receiving a Fax. The [Options] screen is divided into two screens. Press or on the bottom of the screen to display the next or previous screen. An optional product is required to use the Fax function. 1 2 3 [2-Sided Original] Automatically Scan Front and Back Sides of Documents Set to send two-sided originals.
Functions with this mark require an optional product(s). 2 1 3 4 [Sender Name (TTI)] Show Sender Name and Send a Fax You can register a department name or personal name in advance, and display it on the destination fax machine. [Preview] Confirm Content of Scanned Documents Before Faxing This mode enables you to preview the scanned data of your originals and to check the page count before sending a fax. You can also delete a specified page. * Set the Sender Name after specifying the destination.
Useful Fax Functions You can forward received fax documents to a specified destination automatically, or set the machine to store them in the Memory RX Inbox. This section describes the flow of operations when the machine receives fax documents. An optional product is required to use the Fax function. ● Forwarding Settings You can set the machine to automatically a forward received fax to a specified destination. You can also specify the date and time for forwarding.
Useful Fax Functions (Last Page) ● Processing Received Fax Documents When the machine receives fax documents, they are processed as shown below: Receive Fax On Things You Can Do with the Fax Functions Forwarding Settings Send Off On Memory Lock Setting Memory RX Inbox Off Print If Forwarding Settings and Use Fax Memory Lock are set to 'On', fax documents are forwarded to the specified destination.
Things You Can Do with the Scan and Send Functions Sending Scanned Documents to an E-Mail, I-Fax, and File Server This section describes the flow of basic scan and send operations. An optional product is required to use the Send function. 1 Placing Originals Place the original in the feeder or on the platen glass. 2 Selecting Function Select [Scan and Send] from the Main Menu screen. Press [Scan and Send]. Placing originals in the feeder Adjust the slide guides to fit the size of your originals.
3 Specify the Destination Press [Address Book]. Start Sending After specifying the settings, press Press Things You Can Do with the Scan and Send Functions Press [Address Book] → select the destination → press [OK]. 4 . . If you are sending to only one destination, select a destination. If you are sending to multiple destinations, select the destinations → press [OK]. If the following screen appears, press to scan the next original. After all originals are scanned, press [Start Sending].
Useful Send Functions To use the Send functions, press [Scan and Send] on the Main Menu screen. This section describes the main functions on the Basic Features screen of the Scan and Send function. For more information on the functions, see e-Manual > Scan and Send. An optional product is required to use the Send function. 4 5 3 6 2 7 1 8 9 [Address Book] Set Frequently Used Destinations With Ease You can store frequently used e-mail, I-fax, or file server destinations in the Address Book.
[Favorite Settings] Set Multiple Send Features With Ease [Select Color] Select the Colour Mode You can select the Full Colour, Grayscale, or Black-and-White mode. You can also set the machine to automatically select a colour mode according to the original. Things You Can Do with the Scan and Send Functions You can register frequently used destination and settings. You can recall the registered settings for future use. [Select Scan Size] Select the Paper Size You can select the original scanning size.
Useful Send Functions To use the Send functions, press [Scan and Send] on the Main Menu screen. This section describes the main functions on the Basic Features screen of the Scan and Send function. For more information on the functions, see e-Manual > Scan and Send. An optional product is required to use the Send function. 4 2 3 1 [Cc/Bcc] Specify e-mail address destinations for the Cc and Bcc addresses in addition to the destination for the documents.
Functions with this mark require an optional product(s). 1 Things You Can Do with the Scan and Send Functions 2 3 [Trace & Smooth] Send Files That Can Be Edited by Illustration Software This mode enables you to convert the text and the graphics to scalable outline data. The outline data (Trace) can be extracted and used in a specific illustrator software.
Useful Send Functions This section describes the main functions on the Basic Features screen of the Scan and Send function. For more information on the functions, see e-Manual > Scan and Send. The [Options] screen is divided into three screens. Press or on the bottom of the screen to display the next or previous screen. An optional product is required to use the Send function. 2 1 3 5 [2-Sided Original] Automatically Scan Front and Back Sides of Documents Set to send two-sided originals.
Useful Send Functions (Last Page) Functions with this mark require an optional product(s). Things You Can Do with the Scan and Send Functions 1 [Preview] Confirm Content of Scanned Documents Before Sending This mode enables you to preview the scanned data of your originals and to check the page count before sending your document. You can also delete a specified page.
Things You Can Do with the Scan and Save Functions Storing Scanned Data 1 This section describes the basic flow of operations for scanning an original and saving it as a file. This section describes an example of how to store scanned data in memory media. An optional product is required to use the Scan function. Also, if you are using the imageRUNNER ADVANCE C2030L/C2020L, an optional product is required to use the Advanced Space of other imageRUNNER ADVANCE series machines on the network.
3 Select Storage Specify memory media that you want to store the file in. Start Scanning After specifying the settings, press Press . Things You Can Do with the Scan and Save Functions Select the memory media. 4 . Press [Scan]. When scanning is complete, remove your originals. If the following screen appears, press to scan the next original. After all originals are scanned, press [Start Storing]. The Scan screen is displayed. You can set various scan functions. For more information, see p.
Useful Scan Functions To scan the original and store it, press [Scan and Store] on the Main Menu screen. This section describes the basic operations you can perform using the Scan and Store function. For more information on the functions, see e-Manual > Scan and Store. If you press [Scan] after selecting the storage location, the screen below appears. An optional product is required to use the Scan function.
[File Format] Specify the File Format and Scan [File Name] Specify the File Name and Scan You can specify a file name for the data to be scanned. [Original Type] Scan Photos Clearly Image quality for scanning is adjusted according to the type of original, such as [Text], [Text/Photo/Map], or [Photo Printout]. Things You Can Do with the Scan and Save Functions You can set a file format, such as a PDF format to the scanned document so that it can be accessed from your computer.
Useful Scan Functions This section describes things you can do with [Options] for Scan and Store. An optional product is required to use the Scan function. Also, if you are using the imageRUNNER ADVANCE C2030L/C2020L, an optional product is required to use the Advanced Space of other imageRUNNER ADVANCE series machines on the network. 2 3 1 4 6 5 [Book 2 Pages] Scan an Open Book onto 2 Sheets of Paper You can scan facing pages in a book one sheet at a time.
Useful Scan Functions (Last Page) [Density] Change the Exposure and Scan Things You Can Do with the Scan and Save Functions Change the exposure. You can press to make the exposure darker or to make the exposure lighter. You can set the machine to automatically adjust the exposure. [Sharpness] Scan With Clear Text and Illustrations This mode enables you to adjust image quality for scanning. You can use this mode when you want to soften and sharpen text, lines, or the outline of the image.
Things You Can Do with the Access Stored Files Functions Accessing Stored Files 1 This section describes the flow of basic operations to print stored data. The procedure for storing to memory media is used here as an example. If you are using the imageRUNNER ADVANCE C2030L/C2020L, an optional product is required to use the Advanced Space of other imageRUNNER ADVANCE series machines on the network. Selecting Function Select [Access Stored Files] from the Main Menu screen. Press [Access Stored Files].
3 Select File Select the file to print → press [Print]. Start Printing After specifying the settings, press [Start Printing]. Things You Can Do with the Access Stored Files Functions Select the file to print. 4 Press [Start Printing]. Press [Print]. You can set various print settings on the screen displayed when [Change Print Settings] is pressed. For more information, see p. 45 to p. 47 in this manual. The Print screen is displayed.
Useful Print Functions To print stored files, press [Access Stored Files] on the Main Menu screen. This section describes the basic operations you can perform using the Access Stored Files function. For more information on the functions, see e-Manual > Access Stored Files. If you press [Print] after selecting the storage location, the screen below appears.
Functions with this mark require an optional product(s). [2-Sided Printing] Print on Front and Back Sides of Paper Things You Can Do with the Access Stored Files Functions This mode enables you to print successive pages of a stored file on both sides of a sheet of paper. [Finishing] Collating Printed Sheets You can collate the printed sheets in page order or into groups of the same page. [Staple] Staple Printed Sheets You can staple the printed sheets. You can select the stapling location.
Access Stored Files (Last Page) Useful Print Functions This section describes the main functions in [Options] that you can use when printing a PDF file stored in [Access Stored Files]. For more information on the functions, see e-Manual > Access Stored Files. If you are using the imageRUNNER ADVANCE C2030L/C2020L, an optional product is required to use the Advanced Space of other imageRUNNER ADVANCE series machines on the network.
Useful File Operation Functions To perform various operations on stored files, press [Access Stored Files] on the Main Menu screen. This section describes the functions you can use to edit stored files. Select the file that you want to edit from the list of stored files, press [Edit File], and the following screen is displayed. If you are using the imageRUNNER ADVANCE C2030L/C2020L, an optional product is required to use the Advanced Space of other imageRUNNER ADVANCE series machines on the network.
Operating the Machine from a Computer Remote UI The Remote UI (User Interface) is preinstalled software in the machine that enables you to access the machine's functions by using your computer's Web browser. For example, the Remote UI enables you to access the machine to check job status, execute jobs, and specify various settings. To be able to use the Remote UI, all you need is a Web browser and a network connection between your computer and the machine.
Remote UI (Last Page) 1 Accessing the Remote UI from a Web Browser Access the Remote UI from a Web browser. Enter the IP address of the machine in [Address] in the Web browser. 2 Checking the Job Status and Specifying the Settings Check the Job Status and Specify the Settings. To check the job status: Operating the Machine from a Computer Click [Status Monitor/Cancel]. To specify the settings: Press [ENTER] on the keyboard. Click [Settings/Registration].
Printing from a Computer If you install a printer driver in your computer, you can use the machine to print data created using application software. This section describes the flow of basic operations to print data from your computer. 1 Display Print Settings Screen Select [Print] from the [File] menu. From the [File] menu of the application software you are using for the document to print → select [Print]. 2 Display Properties Screen of Printer Driver Select the printer to use.
* A printer driver is software required for printing from application software. 3 Specify Print Settings Specify the print settings. Specify the desired settings → click [OK]. 4 Start Printing After specifying the settings, click [OK]. Click [OK]. Operating the Machine from a Computer When printing is complete, collect the output. To display detailed descriptions for each print setting, click [Help] on the bottom right of the Properties screen.
Routine Maintenance Loading Paper This section describes how to load paper into the paper drawers. • The following paper sizes can be loaded into Paper Drawers 1, 2, 3, and 4.
2 Prepare the paper. 1. Open a package of paper, and remove the paper stack. • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding. 1, 2 3 1. Make sure that the paper size plate of the paper drawer matches the size of the paper loaded in the paper drawer. 2. Load the paper stack against the right wall of the paper drawer. 3.
• Paper which has been rolled or curled must be straightened out before loading it into the paper drawer. • You will not be able to make copies or print if you load paper that exceeds the loading limit ( ), or if the paper drawer is not completely pushed into the machine. • Always check that the paper drawers are in place, and that the paper does not exceed the loading limit ( ). • When loading paper into the paper drawer for the first time, set the paper size dial to match the paper size being loaded.
Adjusting a Paper Drawer to Hold a Different Paper Size When loading paper of a different size into a paper drawer, follow the procedure below to adjust the paper drawer guides. When loading paper, take care not to cut your hands on the edges of the paper.  1. Press and release the button on the paper drawer in which you want to adjust. 2. Grip the handle, and pull out the paper drawer until it stops. 3. Remove all of the remaining paper. 3 2 1 2 Adjust the position of the paper drawer guides. 1.
3 Load the appropriate size paper into the paper drawer. 1. Make sure that the paper size plate of a paper drawer matches the size of the paper loaded in the paper drawer. 2. Load the paper stack against the right wall of the paper drawer. 1, 2  4  5 Change the paper drawer’s paper size plate to match the new paper size. 2 1 3 1. Open the inside cover of the paper drawer, and lift up the label. 2. Rotate the label so that the new paper size is on the right side of the label. 3.
Envelope Feeder Attachment-D1 (Optional) This section explains how to use the Envelope Feeder Attachment-D1. The Envelope Feeder Attachment-D1 can only be attached to Paper Drawer 2. How to Use the Envelope Feeder Attachment The following types of envelopes can be loaded into the envelope feeder attachment: COM10 No.10, Monarch, DL, and ISO-C5. The setting of the machine and guide size is set to COM10 No. 10 as the default setting.
Preparing the Envelopes This section explains how to prepare the envelopes before loading them into the paper drawer. Using curled, creased, or folded envelopes may cause paper jams. Load envelopes after following the procedure below 1 Neatly align the envelopes. 1. Place the envelopes on a clean, level surface, and press all the way around the envelopes by hand, in the direction of the arrows, to remove any curls. Repeat this step five times for each set of five envelopes.
Loading Envelopes This section explains how to load envelopes into Paper Drawer 2. 1 Open the drawer. 1. Press and release the button on Paper Drawer 2. 2. Grip the handle, and pull out the paper drawer until it stops. 2 1 1 2 1. Load 10 envelopes at a time with the side you want to print on facing up. While loading the envelopes, press down on the left side of the receptacle to lock them into place. 2. Align the leading edges of the envelopes, and make sure that they are held in place under the claws.
3 Load the envelopes as shown below. Front • Envelopes which have been rolled or curled must be straightened out prior to use. • Make sure that the height of the envelope stack does not exceed the height limit mark ( ). • The maximum height (quantity) of envelopes that can be loaded into the cassette is approximately 30 mm. • The maximum height (quantity) of envelopes varies, depending on the envelope type and user operating conditions, but as a reference, 30 mm is approximately 50 envelopes.
Loading the Envelope after Specifying the Size This section explains how to load the envelopes that are specified in Settings/Registration into the envelope cassette. Make sure that you change the envelope settings from the Settings/Registration screen before carrying out the following procedure. (See e-Manual > Settings/Registration.) Otherwise, the machine may not recognize the changes you have made. 1 Open the drawer. 1. Press and release the button on Paper Drawer 2. 2.
4 5 Adjust the front guide. 1 3 1. Loosen the two screws fixing the front width guide of the envelope feeder attachment. 2. Press down on the envelope receptacle, and move the front width guide to align it with the mark for the desired envelope size. 3. Fix the front width guide in place with the screws. 2 13 Adjust the rear width guide in the same way as in step 4. 13 13 2 6 Load the envelopes. 1 1 2 63 1. Load 10 envelopes at a time with the side you want to print on facing up.
7 Load the envelopes as shown below. Front For details on how to change the registered envelope information for the drawer, see e-Manual > Settings/ Registration. 8 Insert the drawer. 1. Gently push the paper drawer back into the machine until it clicks into place in the closed position. 2. Check the paper size dial, andthen register the envelope size in Settings/Registration. For details on how to register envelope sizes, see e-Manual > Settings/Registration.
Feeder (Color Image Reader Unit-D1) Originals sent by fax or the Scan and Send function via the feeder, can be stamped to indicate that they have been sent. Replace the stamp cartridge when the stamp is faint or no longer visible. When replacing the stamp cartridge, take care not to allow ink to come into contact with your hands or clothing. If ink gets onto you hands or clothing, wash it off immediately with cold water. The feeder is an optional product.
2 Load the stamp cartridge. 1 1. Remove the old stamp cartridge, using tweezers. 2. Push in the new stamp cartridge until it clicks, using tweezers. 2 • Make sure that the stamp cartridge is not protruding from the surface. • Insert the stamp cartridge properly, or paper jams may occur. Routine Maintenance 3 Close the covers. 2 1 1. Close the inner cover. 2. Close the feeder cover. When closing the covers, be careful not to get your fingers caught, as this may result in personal injury.
Inner Finisher-C1 This section describes the procedure for replacing the staple cartridge in the Inner Finisher-C1. • The Inner Finisher-C1 is an optional product. • We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out. Replacing the Staple Cartridge 1 Pull out the staple case from the finisher. 1. Open the front cover of the finisher. 2. Lift and pull out the staple case from the stapler unit, holding it by the green tab.
Inner Finisher-C1 (Optional)(Last Page) 3 Insert a new staple cartridge into the staple case. 1. Insert the new staple cartridge. 2. Press the spring-loaded case down until it clicks into place. 3. Remove the seal holding the staples together, by pulling it straight out. 2 1 3 4 Routine Maintenance • Use only staple cartridges intended for use with this machine. • Do not remove the seal that holds the staples together before you place the staple cartridge into the staple case.
Replacing the Toner Cartridge When there is only a small amount of toner remaining inside the machine, the message appears on the touch panel display. You can continue printing, but at this time you should purchase a new toner cartridge to have it available when needed. When the toner run out completely and prints can no longer be made, a screen with instructions on how to replace the toner cartridge appears on the touch panel display. Follow the procedure described below to replace the toner cartridge.
1 Remove the displayed colour’s toner cartridge. 1 1. Open the front cover of the main unit. 2. Completely open the cover for the toner cartridge to replace. 3. Pull out the toner cartridge. 2 3 Pull the toner cartridge out halfway, and then remove it completely while supporting it and keeping it straight with your other hand from underneath.
2 Prepare the new toner cartridge. 1. Open a package containing the indicated colour’s toner cartridge, and remove the toner cartridge. 2. Hold the new toner cartridge in both hands, as shown on the left, and gently tilt it several times. 3. Remove the protective cap from the new toner cartridge. Twist the protective cap of the new toner cartridge in the direction of the arrow to remove it.
3 Insert the new toner cartridge. 1. Align the arrow on the ring near the end of the new toner cartridge with the arrow on the toner inlet of the machine, as indicated in the diagram. 2. Push the new toner cartridge in as far as possible. 2 1 Support the new toner cartridge with your hand from underneath while pushing it into the machine with your other hand. Routine Maintenance 4 Close the covers. 2 1 Close the cover for the toner cartridge you replaced. 2 Close the front cover of the main unit.
Replacing the Waste Toner Container When the waste toner container nears capacity, the message appears on the touch panel display. In this case, you should prepare a new waste toner container. When the waste toner container is full, the instructions to replace the waste toner container appear on the touch panel display. Follow the instructions on the touch panel display, and the procedure described below to help you replace the waste toner container.
2 Cover up the opening of the used waste toner container. 2 1. Remove the cover from the used waste toner container. 2. Use the provided cover to cover up the opening of the used waste toner container. 1 1. Insert the new waste toner container as shown on the left. 2. Close the cover for the waste toner container. 1 2 When closing the cover for the waste toner container, be careful not to get your fingers caught, as this may result in personal injury.
Routine Cleaning If the original is not copied clearly, clean the following parts of the machine. For high-quality printouts, we recommend cleaning these parts once or twice a month. ● Platen glass ● Underside of the Feeder/Platen Cover ● Feeder’s rollers • When cleaning the machine, first turn OFF the main power switch, and disconnect the power cord. Failure to observe these steps may result in a fire or electrical shock.
Manual Feeder Cleaning If originals that have been fed through the feeder have streaks or appear dirty, clean the rollers of the feeder. Clean the rollers of the feeder with a cloth dampened with water, and wipe them with a soft, dry cloth. Spin the rollers while cleaning them. 1 Clean the rollers of the feeder. 1 1. Pull the lever, and open the feeder cover. 2. Clean the rollers (a total of three places) inside the feeder cover. 2 Routine Maintenance 2 1 Clean the rollers inside the inner cover.
3 Clean the transparent plastic area on top of the inner cover. 1 2 2 1. Clean the plastic area. 2. Close the inner cover, and then close the feeder cover. When closing the covers, be careful not to get your fingers caught, as this may result in personal injury. 4 Clean the feeder’s scanning area. 1. Open the feeder. 2. Clean the feeder’s scanning area. 1 2 5 Clean the resin roller and the surrounding area. 1. Turn the resin roller while turning the feed dial. 2.
Automatic Feeder Cleaning If your originals have black streaks or appear dirty after scanning them through the feeder, perform an automatic feeder cleaning for the rollers of the feeder. 1 3 . Press [Adjustment/Maintenance] → [Maintenance] → [Clean Feeder]. Routine Maintenance 2 Press Place 10 sheets of blank paper into the feeder → press [Start]. It takes approximately 15 seconds to clean the feeder. Use plain A4 paper. When cleaning is complete, try scanning again.
Cleaning the Inside of the Main Unit If streaks appear on printed output, or random parts of the printed image are missing, the inside of the main unit may be dirty. In this case, clean the inside of the main unit, as described below. 1 2 3 79 Press . Press [Adjustment/Maintenance] → [Maintenance] → [Clean Inside Main Unit]. Press [Start]. It takes approximately 170 seconds to clean the inside of the main unit When cleaning is complete, try printing again.
Consumables The following consumables are available from Canon. For more information, contact your local authorized Canon dealer. We recommend that you order paper stock and toner from your local authorized Canon dealer before your stock runs out. ● Recommended Paper In addition to plain paper A3, A4, and A5, recycled paper, colour paper, transparencies (recommended for this machine), tracing paper, labels, and other types of paper stock are available.
● Stamp Cartridge The stamp cartridge is used to stamp originals. Use the tweezers provided to remove and replace the stamp cartridge. Stamp Ink Cartridge-C1 ● Genuine Consumables Canon continuously develops technology innovations in Canon Toners, Drums and Cartridges, specifically designed for use in Canon Multi-Functional machines. Experience the benefits of optimal print performance, print volume and high quality outputs, achieved through Canon's new advanced technologies.
Troubleshooting Clearing Paper Jams If a paper jam occurs, the screen indicating the location of the paper jam and instructions on how to clear the paper jam appear on the touch panel display. Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. Screen Indicating the Location of the Paper Jam You can check the location of the paper jam on the touch panel display.
Main Unit Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. When No Optional Tray or Finisher Is Attached If the optional Inner 2 Way Tray-F1, Copy Tray-J1, or Inner Finisher-C1 is not attached, follow the instruction below to remove jammed paper. If paper is loaded in the multi-purpose tray, make sure to remove any paper from the multi-purpose tray first.
3 Remove any jammed paper protruding from the first output tray. 1 1. Remove any jammed paper in the upper part of the first output tray. 2. Remove any jammed paper in the lower part of the first output tray. 2 Troubleshooting 4 Remove any jammed paper from the multi-purpose tray inside the lower right cover of the main unit. If you cannot remove the jammed paper from the bottom of the multi-purpose tray, remove it from the multi-purpose tray side. 5 Remove any jammed paper in the duplexing unit.
6 Close the lower right cover of the main unit. When closing the covers, be careful not to get your fingers caught, as this may result in personal injury. Gently close the lower right cover until it clicks into place in the closed position. 7 85 Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared.
When an Optional Tray or Finisher Is Attached If the optional Inner 2 Way Tray-F1, Copy Tray-J1, or Inner Finisher-C1 is attached, follow the instructions below to remove any jammed paper. If paper is loaded in the multi-purpose tray, make sure to remove any paper from the multi-purpose tray first. 1 Open the paper drawer's upper right cover and lower right cover → check for paper jams. 2 1. Open the paper drawer’s lower right cover. 2. Open the paper drawer’s upper right cover.
3 Remove any jammed paper protruding from the first output tray. 1. Remove any jammed paper on top of the fixing unit. 2. If you cannot pull it up, pull it out from the bottom. 1 2 4 Remove any jammed paper from the multi-purpose tray inside the lower right cover of the main unit. If you cannot remove the jammed paper from the bottom of the multi-purpose tray, remove it from the multi-purpose tray side.
6 Remove any jammed paper from the upper and/or lower parts of the duplexing unit. 1. Remove any jammed paper in upper part of the duplexing unit. 2. Remove any jammed paper in lower part of the duplexing unit. 1 2 1. Lift the duplexing unit. 2. Remove any jammed paper. 3. Push the duplexing unit back into its original position. 1 3 2 88 Troubleshooting 7 Remove any jammed paper in the duplexing unit.
8 Close the upper right cover and lower right cover of the main unit. 1 2 1. Close the upper right cover of the main unit. 2. Close the lower right cover of the main unit. When closing the lower right cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury. Make sure you close the upper right cover of the main unit before you close the lower right cover of the main unit.
Paper Drawers Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. For information on the paper jam removal procedure for paper drawer 1, follow the procedure from step 3. 1 Remove any jammed paper inside the paper drawer’s upper right cover. 1. Grip the handle, and open the paper drawer’s upper right cover. 2. Remove any jammed paper. 3. Close the paper drawer’s upper right cover.
3 Remove any jammed paper inside the paper drawer. 1. Press and release the button on the paper drawer. 2. Grip the handle, and pull out the paper drawer until it stops. 3. Remove any jammed paper. 3 2 1 4 5 Gently push the paper drawer back into the machine until it clicks into place in the closed position. When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury. Follow the instructions on the touch panel display.
2 Remove any jammed paper inside the paper drawer’s lower right cover and upper right cover. 1. Remove any jammed paper inside the paper drawer’s lower right cover. 2. Remove any jammed paper inside the paper drawer’s upper right cover. 2 1 3 2 1. Open the lower right cover of the main unit. 2. Remove any jammed paper. 3. Close the lower right cover of the main unit. Troubleshooting 3 Remove any jammed paper inside the lower right cover of the main unit.
4 Close the covers. 1 1. Close the paper drawer’s upper right cover. 2. Close the paper drawer’s lower right cover. 2 When closing the covers, be careful not to get your fingers caught, as this may result in personal injury. Gently close the upper right cover and lower right cover until they click into place in the closed positions. 5 Remove any jammed paper inside the paper drawer. 3 1. Press and release the button on the paper drawer. 2.
Feeder (Color Image Reader Unit-D1) Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. The feeder is an optional product. 1 Remove any jammed paper inside the feeder cover. 1 1. Pull the lever, and open the feeder cover. 2. Remove any jammed paper. Troubleshooting 1 2 2 Open the inner cover, and remove any jammed paper. 1. Open the inner cover, holding it by its tab. 2.
3 Close the feeder covers. 1. Close the inner cover. 2. Close the feeder cover. 2 1 When closing the feeder covers, be careful not to get your fingers caught, as this may result in personal injury. 4 Remove any jammed paper inside the feeder. 1 2 1. Lift the feeder. 2. Remove any jammed paper. 3. Close the feeder. 3 When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury. 5 95 Follow the instructions on the touch panel display.
Inner Finisher-C1 Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. The Inner Finisher-C1 is an optional product. 1 Open the covers of the main unit. 1. Grip the handle, and open the lower right cover of the main unit. 2. Grip the green handle, and open the upper right cover of the main unit. 2 1 Troubleshooting 2 Press down and hold the inner guide, and remove any jammed paper.
3 Remove any jammed paper protruding from the output tray. If a paper jam occurs when you are printing in the Staple mode, do not remove the output sheets that are waiting to be stapled. Printing and stapling resume after you clear the paper jam. 4 Close the upper right cover and lower right cover of the main unit. 1 2 1. Close the upper right cover of the main unit. 2. Close the lower right cover of the main unit.
Inner 2 Way Tray-F1 Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. The Inner 2 Way Tray-F1 is an optional product. 1 3 Troubleshooting 2 Follow the instructions in “When an Optional Tray or Finisher Is Attached,” on p. 86 to remove any jammed paper. Remove any jammed paper protruding from the Inner 2 Way Tray. Follow the instructions on the touch panel display.
Copy Tray-J1 Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. The Copy Tray-J1 is an optional product. 1 Follow the instructions in “When an Optional Tray or Finisher Is Attached,” on p. 86 to remove any jammed paper.  2 Remove any jammed paper protruding from the Copy Tray.  3 99 Follow the instructions on the touch panel display.
Inside the Fixing Unit If a message indicating there is a paper jam inside the fixing unit appears, follow the procedure described below to remove the jammed paper. The fixing unit and its surroundings inside the printer are hot during use. Make sure the fixing unit is completely cool before removing the jammed paper. Touching the fixing unit when it is still hot may result in burns. Troubleshooting 1 Grip the handle, and open the lower right cover of the main unit.  2  Remove the fixing unit.
3 Remove the jammed paper. 1. Place the fixing unit on a flat surface. 2. Open the fixing unit cover and remove the jammed paper.  4  Install the fixing unit. 1 1 1. Hold the fixing unit by the parts indicated by the arrows. 2. Gently slide the fixing unit back into place. 2 Gently push the fixing unit back into the machine until it clicks into place.
Clearing Paper Jams(Last Page) 5 Close the lower right cover of the main unit. When closing the covers, be careful not to get your fingers caught, as this may result in personal injury. Troubleshooting • Gently close the lower right cover until it clicks into place in the closed position. • The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared.
Reducing the Frequency of Paper Jams If paper jams occur frequently, even though there is no apparent problem with the machine, the following reasons may be the cause. Follow the instructions described below to reduce the frequency of paper jams. ● There are torn pieces of paper left inside the machine. Pulling jammed paper out of the machine by force may leave parts of the paper torn inside, leading to frequent paper jams.
Clearing Staple Jams If a staple jam occurs, follow the procedure described below to remove the jammed staples. Make sure to close all covers and paper drawers of the machine before clearing any staple jams. Inner Finisher-C1 The Check the location of the staple jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove any jammed staples. The Inner Finisher-C1 is an optional product.
3 Remove jammed staples from the staple case. 3 2 1. Push down the tab on the staple case. 2. Remove all of the staples that slide from the staple case. 3. Return the tab on the staple case to its original position. 1 4 Insert the staple case into the finisher. 1 1. Gently push the staple case back into the finisher, and push down firmly until it is securely in place. 2. Close the front cover of the finisher.
If Memory Becomes Full during Scanning The number of pages that can be stored in the machine’s memory is as follows: The memory available for image data differs, depending on the model of your machine. imageRUNNER ADVANCE C2030i/C2025i/C2020i Memory for Each Function Function Shared Memory imageRUNNER ADVANCE C2030L/C2020L Memory for Each Function Copy Approx. 100 pages Approx. 200 pages Printing from Computer Approx. 100 pages*1 Approx. 1,000 pages Fax (Receive) Approx. 6,000 pages Approx.
For the Fax/Scan and Send Functions 1 107 Follow the directions below based on the message that appears on the touch panel display. ● If the message appears: Select [Yes] or [No]. [Yes]: The pages scanned into memory are sent. When sending is complete, scan the remaining originals. [No]: The pages scanned into memory are not sent.
Service Call Message If a malfunction occurs and the machine cannot operate normally, a screen prompting you to contact your local authorized Canon dealer is displayed. • Even when the machine cannot operate normally, some functions may still be available. • When the message is displayed to indicate that the Print function is unavailable, functions that do not use the Print function (such as [Scan and Send]) can be used.
3 If the machine still does not operate normally, follow the procedure below, and then contact your local authorized Canon dealer. 1. Turn the main power switch OFF. 2. Remove the power plug from the power outlet. Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock. Always grasp the power plug when disconnecting the power cord. Pulling on the power cord may expose or snap the core wire, or otherwise damage the power cord.
2 Turn OFF the main power of the main unit. 1 3 1. Open the main power switch cover. 2. Press the main power switch to the “ ” side. 3. Close the main power switch cover. 2 1 3 2 1. Open the main power switch cover. 2. Press the main power switch to the “I” side. 3. Close the main power switch cover. The machine starts up in the Limited Functions mode. 110 Troubleshooting 3 Wait at least 10 seconds after the Main Power Indicator is turned off, and then turn the main power switch back to ON.
Functions Available When the Printer/Scanner Cannot Be Used Due to an Error Some functions may still be available even when one of the following error messages that indicate the Print and Scan functions cannot be used is displayed on the bottom of the screen. When the Print function is restricted: When the Scan function is restricted:
Printer/Fax Driver Troubleshooting See the “Troubleshooting” in the driver help to resolve problems when using the printer driver or fax driver for Windows. In this section, screens for the printer driver are used. Printing methods may differ depending on the applications you are using. For details, see the instruction manuals provided with the application software.
Frequently Asked Questions Frequently Asked Questions This section includes frequently asked questions and answers regarding the machine. Use this section if you have trouble using the machine. Question Applicable Page Q1 I want to make a rush copy, but I cannot because of the long copy job. p. 115 Q2 Can I scan an original on the machine and save it to a computer? p. 116 Q3 Can I make copies or send a facsimile of different size originals at the same time? p.
Question Applicable Page A paper jam has occurred. How do I solve this problem? p. 142 Q32 Numbers such as #009 and #850 are displayed on the touch panel display. What does this mean? p. 143 Q33 I cannot print from the computer. Did the machine malfunction? p. 143 Q34 It seems as though turning OFF the machine is different from the previous iR. I am afraid that this may be a wrong operation. p. 144 Q35 The touch panel display is completely black. p.
Q1 A I want to make a rush copy, but I cannot because of the long copy job. You can temporarily stop the current copy job and give priority to a rush copy by using the Interrupt mode. ● To set: 1. Press [Copy] → [Interrupt]. 2. Set the copy modes, as required. You can scan the original even if the machine has just been started or is printing (Reserved Copying). For more information, see e-Manual > Copy.
Q2 A Can I scan an original on the machine and save it to a computer? It is possible if you are using Windows. Install the Network ScanGear Driver in your computer, and then switch the network scan function to online. ● To Install the Driver: Install using the UFR II User Software CD-ROM that comes with the machine. Frequently Asked Questions ● To Switch the Network Scan Function to Online: Press [Scanner] → [Online].
Q3 A Can I make copies or send a facsimile of different size originals at the same time? You can make copies or send a facsimile of different size originals at the same time by using the Different Size Originals mode. * The Different Size Originals mode enables you to copy or scan different size originals (A3 and A4) together as one group by setting them in the feeder. ● To set: 1. Press [Copy] or [Fax] → [Options] → [Different Size Originals].
Q4 A I want to send the scanned originals via an e-mail. Which screen do I operate from? You can send an e-mail from [Scan and Send] on the Main Menu screen. ● To set: 1. Press [Scan and Send] → [New Destination] → [E-Mail]. 2. Enter the e-mail address → press [OK]. 118 Frequently Asked Questions If frequently used e-mail addresses are stored in the Address Book, you can specify the destination quickly. For more information, see p. 120 in this manual.
Q5 A Can a mark be applied to the document that has been scanned? The machine can print a stamp on the scanned document by using the Stamp mode. * The Stamp mode can only be used with the Fax or Scan and Send function. Position at which stamp is applied Vertical Placement Position at which stamp is applied Horizontal Placement ● To set: 1. Press [Scan and Send] or [Fax] → [Options]. 2. Press [Finished Stamp] → [Close].
Q6 A Do I need to enter the address of the recipient every time? You can register destinations in the Address Book. Registering destinations, such as fax numbers, in the Address Book saves you the effort of entering the destination each time. ● Storing from the Remote UI: 1. Click [Address Book] → select the address book to register. 2. Press [Register New Destionation] → select type of destination → enter necessary items. 3. Press [OK].
Q7 A Can you give me information on how to send to the SMB server and specify its settings? You can specify the settings using the following method. ● Setting the Shared Folder on the Computer-Side: ● Using Windows 7 1. 2. 3. 4. 5. 6. 7. Right-click the new folder → click [Property] → [Sharing]. Click [Sharing] → select the users you want to authorize access. Click [Add] → select [Read/Write] for for the added users. Click [Sharing] → [End].
● Specifying the File Server on the Touch Panel Display: ● Specifying the File Server by Host Search: 1. Press [Scan and Send] → [New Destination] → [File]. 2. Press the protocol drop-down list → [Windows (SMB)] → [Search Host]. 3. Enter the IP address of the computer to use as the file server in [Host Name] → press [Start Searching]. 4. Specify the file server → press [OK]. ● Specifying the File Server by Browsing: 1. Press [Scan and Send] → [New Destination] → [File]. 2.
Q8 A Can I move the Address Book registered on another Canon machine onto this machine? You can use the import and export mode of the Remote UI to move the Address Book. ● Exporting the Address Book from Another Canon Machine: 1. 2. 3. 4. Click [Settings/Registration] → [Data Management] in . Click [Import/Export] → [Address Book] → [Export]. Select the Address Book → click [Start Export]. Specify the storage location for the file.
Q10 A Can I forward the data received via fax/I-fax? If you specify the forwarding settings, you can forward received documents that matches the previously set conditions to the Confidential Fax Inbox of this machine, other machines, or the file server. Forward ● To set: 1. 2. 3. 4. Confidencial Fax Inbox Press . Press [Function Settings] → [Receive/Forward] → [Common Settings]. Press [Forwarding Settings] → [Register] → specify the forwarding conditions. Press [OK].
Q11 A When sending a fax, can the machine be set so that the sender’s fax number and name be displayed? After registering the sender’s name, you can specify to print the TX Terminal ID when sending a fax. Date Time Fax Number Sender's Name (TTI) 11/11/2008 TUE 15:00 FAX (404)XXX-XXXX CANON SALES Destination Name Atlanta office Page Number 001/001 ● Registering the Sender’s Name: 1. 2. 3. 4. Press . Press [Function Settings] → [Send] → [Fax Settings].
Q12 A Can I send a fax to multiple destinations? By specifying the destinations as indicated below, you can send a fax to multiple destinations at the same time. ● Manually Entering Multiple Destinations: * You can enter up to 256 destinations. 1. Enter the fax number using (numeric keys), , and 2. Continue to enter the other destinations → press [OK]. 3. Press . → press [OK]. ● Registering a Group Destination from the Address Book: * You can register up to 256 destinations.
Q13 A Can I change the language displayed on the touch panel display? You can change the language displayed from [Language/Keyboard Switch] on the Settings/Registration screen. Displayed Language: English Displayed Language: Other ● To set: 1. 2. 3. 4. Press . Press [Preferences] → [Display Settings] → [Language/Keyboard Switch On/Off ]. Press [On] → [OK] → [Display Language/Keyboard Switch]. Select the display language → press [OK].
Q14 A Can I change the screen or the order that the functions are displayed on the touch panel display when the power is turned ON? You can change the default display that appears after the machine is turned ON from [Default Screen at Startup] on the Settings/ Registration screen. You can also change the order that the functions are displayed or the layout from [Main Menu Button Display Settings] in . ● Setting the Default Display That Appears after the Machine Is Turned ON: 1. Press . 2.
Q15 A How do I change the default settings for the Copy from the Colour mode to the Black mode? You can store the current settings as the default settings from [Change Default Settings] in Black mode is set as the default settings, you can reduce the printing cost. Color Selection: Full Color on the Copy Basic Features screen. If the Color Selection: Black ● To set: ● Changing the Colour Mode to the Black Mode: Press [Copy] → [Select Color] → [Black].
Q16 A How do I change the default settings (scan settings and file format) of the Scan and Send Basic Features screen? You can store the current settings as the default settings from on the Scan and Send Basic Features screen. Before Change After Change Frequently Asked Questions ● To register the settings as the default settings: 1. Press [Scan and Send] → specify the scan settings and the file format. 2. Press → [Change Default Settings] → [Yes].
Q17 A Is there a way to prevent a transmission error when sending a facsimile to a new destination? If [Confirm Entered Fax Number] in on the Settings/Registration screen is set, a screen to enter the number for confirmation is displayed. By entering the number again, you can reduce the risk of transmission error. ● To set: 1. Press . 2. Press [Function Settings] → [Send] → [Fax Settings]. 3. Press [Confirm Entered Fax Number] → [On] → [OK].
Q18 A Can I change the print settings in the printer driver? You can change the print settings of the printer driver from the computer you are using. ● Using Windows: 1. On the [Start] menu, click [Control Panel] → [Printer]. 2. Right-click the printer icon → click [Printing Preferences] → specify the printer settings. 3. Click [OK].
● Using a Macintosh: ● Page Settings: 1. Click [Page Setup] from the [File] menu in the application software. 2. Select each item as indicated below. Setting: [Page Attributes] Printer: The name of your printer 3. Click the drop-down list → [Save as Default] → [OK]. ● Print Settings: 1. 2. 3. 4. 5 133 Click [Print] from the [File] menu in the application software. Click the drop-down list → select the name of your printer. Click the drop-down list → [Save As].
Q19 A When copying, the Scan screen for the next document is displayed. Is there a way to not display this screen? If [Job Build] is set, the Scan screen for the next document is displayed. By cancelling the Job Build setting, the screen is not displayed. Scan Screen for Next Document Frequently Asked Questions ● Cancelling the Job Build Mode: Press [Copy] → [Options] → [Job Build]. The Job Build mode is useful if you cannot load the originals all at once.
Q20 A Can I restrict the number of colour copies/prints? If Department ID Management is used, you can restrict the colour output within groups. ● Setting the Department ID Management and Registering the Password: 1. Press . 2. Press [Management Settings] → [User Management] → [Department ID Management]. 3. Press [On] → [Register PIN] → [Reg.]. 4. Enter the Department ID and password → press [OK]. ● Setting the Page Limits: 1. Press . 2.
Q21 A The content of the reverse side appears on the copies. You can erase the background colour of the original and prevent the original image on the reverse side of thin originals from appearing on the copies by using [Background Density]. Original Copy ● To set: Background Density Frequently Asked Questions 1. Press [Copy] → [Options] → [Density]. 2. Press [Adjust] → set [Auto] or [Adjust]. [Auto]: If you press [Auto], the exposure of the original image is automatically adjusted.
Q22 A The quality of the image sent by fax is not good. Change the scan type or settings according to the type of original. Press [Preview] to check the document before sending. ● To set the Type of Originals and Exposure Settings: Press [Fax] → [Options] → specify the settings for [Original Type] or [Density]. Text/Photo Mode Photo Printout Mode Text Mode ● To view the Preview Settings: 1. Press [Fax] → specify the destination. 2. Press [Options] → [Preview]. 3. Press .
Q23 A The printed paper appears dirty. Also, the colour appears to be different from the original. If streaks are printed on the paper or the image is not printed evenly, the feeder or inside of the machine may be dirty. Follow the procedure below to clean the machine. You can also automatically correct the gradation and colour of the image from [Auto Adjust Gradation]. ● Automatic Feeder Cleaning: 1. Press . 2. Press [Adjustment/Maintenance] → [Maintenance] → [Clean Feeder]. 3.
Q25 A The edges are not copied when I perform enlargement/reduction. Check the orientation of the paper or set to automatically rotate the paper to ensure it is copied correctly. Perform the following operation. ● Check the Orientation of the Original: Check whether the orientation of the original in the feeder or on the platen glass matches the orientation of the paper loaded in the paper drawer. ● Setting Automatic Rotation: 1. Press . 2. Press [Function Settings] → [Copy] → [Auto Orientation]. 3.
Q27 A Can I output paper to a different tray according to the function? You can set the output tray for each function and set priorities for outputting paper. * The output trays indicated by Tray A, B, and C differ according to the optional product attached to the machine. ● To set: 1. 2. 3. 4. Press . Press [Function Settings] → [Common] → [Paper Output Settings]. Press [Output Tray Settings]. Set the function and tray priority for Tray A, B, and C → press [OK].
Q29 A What are the types of paper that I can use? You can load and print on the following paper. ● Paper Drawer • Paper Weight Cassette 1: 64 g/m2 to 120 g/m2 Cassette 2: 64 g/m2 to 163 g/m2 • Paper Size Paper Drawers 1: A3, A4, A4R, A5R, or Custom size (148 mm x 182 mm to 297 mm x 420 mm) Paper Drawer 2: 305 x 457 mm, A3, A4, A4R, A5R, Custom size (140 mm x 182 mm to 304 mm x 457 mm), or Envelopes Envelopes can be loaded into Paper Drawer 2 only if the Envelope Feeder Attachment-D1 is attached.
Q31 A A paper jam has occurred. How do I solve this problem? How to clear the paper jam appears on the touch panel display. Follow the instructions to clear the paper jam. ● Fixing Unit (Inside the Main Unit) Frequently Asked Questions ● Feeder If the problem is still not resolved, see p. 82 to p. 103 in this manual.
Q32 A Numbers such as #009 and #850 are displayed on the touch panel display. What does this mean? These are error codes indicating that a job or operation did not complete successfully. This is displayed on the Details screen from [Log] on the Status Monitor/Cancel screen. Perform the necessary procedures by referring to the cause and remedy for the error codes listed on p.151 to p.154 of this manual, the e-Manual > Scan and Send, or Sending/Receiving a Fax.
Q34 A It seems as though turning OFF the machine is different from the previous iR. I am afraid that this may be a wrong operation. For the previous iR, you needed to press and hold the control panel power switch for more than three seconds before the machine goes to the Shutdown mode. Frequently Asked Questions However, for the imageRUNNER ADVANCE, you just need to open the main power switch cover located on the right side of the machine, and push the main power switch toward the “ ” side.
Q35 A The touch panel display is completely black. The main power has not been turned ON, or the machine may have entered the Auto Sleep mode to save energy. Follow the procedure below. ● Turning the Main Power ON: 1. Check whether the power plug is firmly inserted into the outlet. 2. Open the main power switch cover located on the right side of the machine and switch the main power switch to the "I" side to turn the power ON. ● Recovering from the Auto Sleep Mode: Press the control panel power switch.
Q36 A I have just sent an important document via facsimile. Can I check to make sure that it was sent correctly? You can check the send job status from the Status Monitor/Cancel screen or receive notification of the sending result via e-mail. ● To check from the Status Monitor/Cancel screen: 1. Press . 2. Press [Send] → [Log]. 1. Press [Fax] → [Options] → [Job Done Notice]. 2. Specify the e-mail address to receive the result notification with.
Q37 A I had printed from the computer, but I did not find the output. I am afraid that someone may have taken it by mistake. You can check the Print Logs from the touch panel display of this machine. If the job is listed as ‘OK’ on the Log and you did not find the output, the print job may have intermixed with another user’s output. ● To check: 1. Press . 2. Press [Copy/Print] → [Log] → press the drop-down list. 3. Select the type of jobs to display.
MEMO Frequently Asked Questions 148
Self-Diagnostic Display This section describes the messages that appear on the touch panel display and the method for resolving them. Follow the message that appears to perform the required operation.
Message Cause Remedy Printing is not possible because toner of the displayed colour has run out. Replace the toner cartridge of the displayed colour. (See p. 69) Replace toner cartridge. (Black copying is possible.) Colour copying is not possible because toner of the displayed colour has run out. Replace the toner cartridge of the displayed colour. (See p. 69) Replace toner cartridge. (Black printing is possible.) Colour printing is not possible because toner of the displayed colour has run out.
List of Error Codes without Messages When a job or operation is not completed normally, check the error code, and perform the corresponding operation that is required. Error codes can be checked on the Details screen from [Log] on the Status Monitor/Cancel screen. (See e-Manual > Status Monitor/Cancel.) For sending, receiving, and fax jobs, the error code is printed in the transmission result field on the Communication Management Report or TX Report.
Error Code Cause Remedy #410 The files cannot be stored because there are too many jobs waiting to be stored. Try storing the files again after the previous job finishes being stored. #411 The files are already locked by the other operations. Wait a while, and perform the operation again. #701 The specified Department ID does not exist, or the password has changed. Enter the correct Department ID and password using (numeric keys), and try again.
List of Error Codes without Messages Error Code Cause Remedy #849 Device information could not be delivered because the destination client machine is executing a job. Deliver the device information again after the destination client machine has finished executing its job. #850 Device information could not be delivered because the destination client machine is operating a screen related to the device information.
List of Error Codes without Messages (Last Page) Error Code #860 Cause Remedy A paper jam occurred during printing. Perform printing again. Transparencies not made for the machine was used. Perform printing again using transparencies made for the machine. You have sent a print job using a PDL that is not supported by the machine. Confirm the PDLs supported by the machine with your system administrator, and use the appropriate printer driver. An unsupported combination of functions was specified.
How to Use the e-Manual ● Follow the procedure below to install the e-Manual. ● Windows 1. Insert the e-Manual CD-ROM into your computer. 2. Select the language for the e-Manual. 3. Select [Install] or [Display Manual]. If you select [Install], the e-Manual is saved in the [Documents] folder on your computer. If the shortcut icon created on the Desktop or if the [index. html] file is double-clicked, the e-Manual is displayed. If you select [Display Manual], the e-Manual is displayed.
3 2 4 5 6 7 8 9 1 Select from functions The instructions of each function and operation method are described. [Top] 12 11 10 PDF manuals Click to display the Basic Operation Guide and Setup Guide in the PDF format. Select from purpose The top page of the e-Manual is displayed. This section includes the introduction of functions of the machine for each purpose. [Contents] [Office Locations] The entire contents of the e-Manual are displayed. Inquiries for the machine are displayed.
MEMO 157
CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A., INC. One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59-61 1185 XB Amstelveen, The Netherlands (See http://www.canon-europe.com/ for details on your regional dealer) CANON LATIN AMERICA, INC. 703 Waterford Way Suite 400 Miami, Florida 33126 U.S.A. CANON AUSTRALIA PTY.
