Basic Operation Guide After you finish reading this guide, store it in a safe place for future reference.
How to Use This Manual How to Use This Manual This manual describes the following functions, operations, and maintenance procedures. • • • • • Functions that can be operated from the touch panel display of the machine Remote UI functions that can operate the machine from a computer Printing from a computer Routine Maintenance Procedures Clearing paper jams/staple jams Store this manual next to the machine so it can be used when the user encounters trouble operating the machine.
How to Use This Manual ■ Troubleshooting Clearing Paper Jams • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •118 Reducing the Frequency of Paper Jams • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •150 Clearing Staple Jams (For Optional Products)• • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • •
How to Use This Manual Refer to the following manuals included with your machine according to your needs. ● Before Using This Machine ■ Describes precautions for using the machine. Before Using This Machine ■ Includes the specifications of the machine. Read this guide first. Please read this guide before operating this product. After you finish reading this guide, store it in a safe place for future reference.
How to Use This Manual ● e-Manual ■ Describes all the functions of the machine. Also provided with a search function that is useful for finding and checking information. ■ Includes “Practical Workflows,” which introduces flows of practical operations using functions of the machine. ● Driver Installation Guide ■ Provides instructions on installing the printer, fax, and other drivers.
How to Use This Manual (e-Manual) ● Follow the procedure below to install the e-Manual. ● Windows 1. Insert the e-Manual CD-ROM into your computer. 2. Select the language for the e-Manual. 3. Select [Install]. If you select [Display Manuals], the e-Manual is displayed without installation. 4. Read the License Agreement, and then click [Yes]. The e-Manual is saved in the [Documents]* folder on your computer. If the shortcut icon is created on the Desktop or if the [index.
1 4 5 How to Use This Manual 3 6 7 2 8 13 1 Enter keyword(s) here Enter a keyword in the search dialog box, and press search results page is displayed. 2 . The Select from functions The instructions of each function and operation method are described. 3 [Top] The top page of the e-Manual is displayed. 4 [Site map] The site map of the e-Manual is displayed. 5 [Help] The usage of the e-Manual is displayed. 6 [Glossary] The glossary is displayed.
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Before You Start Using This Machine Before You Start Using This Machine 1 What This Machine Can Do . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Main Power and Energy Saver Key . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Parts and Their Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Before You Start Using This Machine What This Machine Can Do Revolutionary Documentation Work with an Evolving Multitasking Machine Send Outside the Company Fax Original Color Scan Function Fax Function 1 2 3 4 Copy Function Send Function Telephone Line I-Fax Internet MEAP Function E-Mail Copy/Print 1 2 Print Function LAN Remote UI Function 3 4 In-Company Computer File Server E-Mail The imageRUNNER ADVANCE C5255/C5250/C5240/C5240A/C5235A incorporates a rich array of input and output fea
You can send scanned documents by e-mail or I-fax, as well as store them on a network file server. You can also store sent documents in the Mail Box. (p. 38) ● Use Memory Media You can scan and store documents in the memory media connected to the USB port. You can also print stored files directly from the memory media. (p. 44, p. 48) ● Use Mail Box (Store/Print/Send) ● Use Advanced Box You can store scanned documents or data from a computer in a mail box.
Main Power and Energy Saver Key This section describes how to use the main power switch and the Energy Saver key. Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock. ● How to Turn ON the Main Power Make sure that the power plug is firmly inserted into the power outlet and that the Security Key is in the ON positions (turn it to the right) if it is inserted into the machine, and then turn ON the main power of the machine following the procedure below. 1. 2.
Before You Start Using This Machine ● Shutting Down the Machine This machine performs a procedure to protect hard disk when the machine is shut down. This enables the machine to be shut down safely, even if there are any jobs being processed, or a MEAP application is running while the machine is shutting down. 1. 2. 3. Open the main power switch cover. Press the main power switch to the “ Close taver. ” side. • Do not turn the main power OFF while using the Fax/I-Fax function.
Parts and Their Functions This section provides you with the names and functions of all the parts of the machine.
Feeder 2 USB Port (1) Use the USB port to connect a USB device. 3 Security Key (Optional) For managing the use of the machine and preventing unauthorized copies. 4 Main Power Switch Press to the “I” side to turn the power ON. 5 Main Unit’s Right Cover Open this cover when clearing a paper jam inside the main unit. 6 Multi-Purpose Tray Use the multi-purpose tray to feed paper manually, and for loading nonstandard paper stock, such as envelopes.
Parts and Their Functions Internal View When the Cassette Feeding Unit-AD2 is attached 6 1 2 5 4 3 16
Platen Glass 4 5 2 Upper Cover of the Fixing Unit Waste Toner Container Waste toner accumulates here. Toner Replacement Cover Open this cover to replace the toner cartridge. Open this cover to clear a paper jam in the fixing unit. 6 3 Duplexing Unit Pull out the duplexing unit to clear a paper jam. Toner Cartridge When toner runs out, pull out the toner cartridge, and replace it with a new one.
Parts and Their Functions Feeder Both sides of two-sided originals can be scanned simultaneously.
Feeder Cover 2 Original Set Indicator Lights when originals are placed in the original supply tray. 3 Original Supply Tray Originals placed here are automatically fed sheet by sheet into the feeder. Place originals into this tray with the surface that you want to scan face up. 7 8 Auxiliary Original Supply Tray Pull out this tray when feeding large sized paper. 5 Auxiliary Original Output Tray Pull out this tray when outputting large sized paper. You can pull out this tray up to 2 levels.
Control Panel and Touch Panel Display This section provides you with the names and functions of all the parts of the control panel and touch panel display. 14 13 1 19 18 2 12 5 11 17 16 7 15 10 1 Settings/Registration key Press to specify settings/registration. (p. 24) 3 Counter Check key Press to display the copy and print count totals on the touch panel display. 4 Clear key Press to clear entered values or characters.
Before You Start Using This Machine ● Use Quick Menu If functions that are frequently used are set in the Quick Menu beforehand, you can recall the function by pressing (Quick Menu). If you are using a login service, Quick Menu screen set for each user appears. To register a function in the Quick Menu, set the function and press [Register to Quick Menu] from .
Main Menu Screen Settings You can specify settings for the displayed screen by pressing an administrator. on the top right of the screen. To perform this procedure, log in to the machine as • The items displayed when is pressed may differ, depending on the function. • If authentication function is used, items displayed may differ or may not be available, depending on the login user’s privileges.
Before You Start Using This Machine ● Setting the Main Menu Wallpaper You can select the wallpaper for the Main Menu screen. 1. Press [Main Menu Wallpaper Settings]. 2. Select the wallpaper. 3. Press [OK]. Example of Customized Screen ● Other Main Menu Settings You can set whether the shortcut buttons for modes, such as changing the displayed language or changing the paper settings for copying/printing are displayed on the Main Menu screen. 1. Press [Other Main Menu Settings]. 2.
Changing Settings According to Your Needs The Settings/Registration screen appears when you press (Settings/Registration) on the control panel. The machine provides various settings that enable you to use it more conveniently and easily. You can register or change the settings according to your needs. For more information, see e-Manual > Settings/Registration.
Flow of Basic Operations Flow of Basic Operations 2 How to Make a Copy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Things You Can Do with the Copy Functions . . . . . . . . . . . . . . . . . . . . . . . . 28 Sending a Fax . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Things You Can Do with the Fax Functions . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Make a Copy This section describes the flow of basic copy operations. 1 2 Placing Originals Place the original on the feeder or the platen glass. Placing originals in the feeder Selecting Function Select [Copy] from the Main Menu screen. Press [Copy]. Adjust the slide guides to fit the size of your originals. Neatly place your originals with the side to be copied face up. Copy Basic Features Screen is displayed. Placing originals on the platen glass Open the feeder/platen cover.
3 4 Enter the number of copies. Press the numeric keys to enter the desired copy quantity (1 to 999). If you make a mistake when entering values, press (Clear) enter the correct value. Start Copying After specifying the settings, press Press Flow of Basic Operations Setting the Number of Copies (Start). (Start). If the following screen appears, press (Start) to scan the next original. After all of the originals are scanned, press [Start Copying].
Things You Can Do with the Copy Functions To use Copy functions, press [Copy] on the Main Menu screen. This section describes the functions you can use on the Copy Basic Features screen and the [Options] (1/3) screen. The [Options] screen is divided into three screens. Pressing or on the bottom right of the screen displays the next or previous screen. 4 3 5 2 6 1 7 8 9 Regular Copy Basic Features Screen 1 2 3 4 [Direct]/[Copy Ratio] You can specify the copy ratio for a copy job.
3 1 4 Flow of Basic Operations 2 12 11 5 6 10 9 8 7 [Options] 1/3 1 [Book 2 Pages] 7 2 3 [2-Sided] You can make one-sided copies from two-sided originals, or make two-sided copies of your originals. 8 9 [Booklet] You can layout the scanned documents to make a booklet. You can also print a cover sheet or make a saddle stitch booklet. 10 6 [Insert Sheets] Press to insert blank sheets or chapter pages between specified pages.
Things You Can Do with the Copy Functions This section describes the functions you can use on the [Options] (2/3 and 3/3) screen of the Copy function. The [Options] screen is divided into three screens. Pressing or on the bottom right of the screen displays the next or previous screen. 2 3 1 4 12 11 5 6 10 9 8 7 [Options] 2/3 1 [Secure Watermark] You can embed hidden text, such as “CONFIDENTIAL” in the background of copies.
How to Make a Copy 3 1 4 10 5 9 8 7 Flow of Basic Operations 2 6 [Options] 3/3 1 2 3 4 5 [Print & Check] This mode enables you to confirm scanned images page by page before copying when you scan originals on the platen glass. 6 7 [Nega/Posi] This mode enables you to copy the original image with the hues and gradations inverted. [Repeat Images] 8 This mode enables you to repeatedly copy the entire original image in either the vertical or horizontal direction.
Sending a Fax This section describes the flow of basic fax operations. An optional product is required to use the Fax function. 2 1 Placing Originals Place the original on the feeder or the platen glass. Placing originals in the feeder Selecting Function Select [Fax] from the Main Menu screen. Press [Fax]. Adjust the slide guides to fit the size of your originals. Neatly place your originals with the side to be copied face up. Fax Basic Features screen is displayed.
3 4 Enter the fax number. Enter the fax number using the numeric keys. If you want to enter two or more fax numbers, press [OK] enter the next destination. You can specify the destination using the one-touch buttons or [Address Book]. For more information on storing the destination, see e-Manual > Fax. Start Sending the Fax After specifying the settings, press Press Flow of Basic Operations Specify the destination. (Start). (Start).
Things You Can Do with the Fax Functions To use the Fax functions, press [Fax] on the Main Menu screen. This section describes the main functions on the Fax Basic Features screen. An optional product is required to use the Fax function. 4 5 3 6 2 7 1 8 13 12 11 10 9 Fax Basic Features Screen 1 2 3 4 5 6 34 [Details] You can check the detailed information for the destination selected from the Address Book. You can also change the new destination. [Delete Dest.
1 4 3 Screen for Specifying the Fax Destination 1 2 [Pause] Press to insert a pause of several seconds in the fax number that you are dialing. If you insert a pause, the letter
appears between the numbers, and the letter
appears at the end of the number. When dialing an overseas number, insert a pause after the country code, and at the end of the telephone number. [Backspace] 3 4 [Set Details] Displayed when multiple lines are set to be used.
Things You Can Do with the Fax Functions This section describes the functions you can use on the [Options] (1/2 and 2/2) screen of the Fax function. The [Options] screen is divided into two screens. Pressing or on the bottom right of the screen displays the next or previous screen. An optional product is required to use the Fax function.
3 1 4 Flow of Basic Operations 2 [Options] 2/2 1 2 [Delayed Send] This mode enables you to store a send job in memory, and have it sent at a later time. [Preview] This mode enables you to preview the scanned data of your originals and to check the page count before sending a fax. You can also delete a specified page. 3 4 [Finished Stamp] You can print a stamp (approximately 1/8” (3 mm) in diameter) on the front side of scanned and sent originals.
Sending Scanned Data (E-Mail/I-Fax/File Servers) This section describes the flow of basic scan and send operations. 1 2 Placing Originals Place the original on the feeder or the platen glass. Placing originals in the feeder Selecting Function Select [Scan and Send] from the Main Menu screen. Press [Scan and Send]. Adjust the slide guides to fit the size of your originals. Neatly place your originals with the side to be copied face up. Scan and Send Basic Features screen is displayed.
3 4 Press [Address Book] select destination press [OK]. Press [Address Book]. If you are sending to only one destination, select a destination. If you are sending to multiple destinations, select the destinations press [OK]. Start Sending After specifying the settings, press Press Flow of Basic Operations Specify the Destination (Start). (Start). If the following screen appears, press (Start) to scan the next original. After all of the originals are scanned, press [Start Sending].
Things You Can Do with the Scan and Send Functions To use the Send functions, press [Scan and Send] on the Main Menu screen. This section describes the main functions on the Scan and Send Basic Features screen. 2 3 1 3 6 5 4 Scan and Send Basic Features Screen 1 2 3 40 [Address Book] Press to select a destination from the Address Book. You can also register frequently used e-mail, I-fax, or file server destinations in the Local Address Book.
Flow of Basic Operations 1 2 3 4 5 6 9 7 8 Scan and Send Basic Features Screen (Destination Set) 1 2 3 4 5 [Previous Settings] You can recall the three most recent destinations or send settings. You can send using the recalled destination or settings. [Favorite Settings] You can register frequently used destination and settings. You can recall the registered frequently used settings for future use. [Select Color] You can select the Full Color, Grayscale, or Black-and-White mode.
Things You Can Do with the Scan and Send Functions This section describes the functions you can use on the [Options] (1/2 and 2/2) screen of the Scan and Send function. The [Options] screen is divided into two screens. Pressing or on the bottom right of the screen displays the next or previous screen. 2 3 1 4 5 9 8 7 6 [Options] 1/2 1 2 3 [Original Type] Image quality for scanning is adjusted according to the type of original, such as [Text], [Map], or [Photo].
Useful Send Functions (Last Page) 3 1 4 Flow of Basic Operations 2 5 8 7 6 7 [Options] 2/2 1 2 3 4 [Delayed Send] This mode enables you to store a send job in memory, and have it sent at a later time. You can specify from the current time to 23:59. 5 6 [Preview] This mode enables you to preview the scanned data of your originals and to check the page count before sending your document. You can also delete a specified page.
Storing Scanned Data This section describes the flow of basic Scan and Store operations. It also describes an example of how to store scanned data in a mail box. 1 2 Placing Originals Place the original on the feeder or the platen glass. Placing originals in the feeder Selecting Function Select [Scan and Store] from the Main Menu screen. Press [Scan and Store]. Adjust the slide guides to fit the size of your originals. Neatly place your originals with the side to be copied face up.
3 4 Specify the mail box that you want to store the file in. Select the desired mail box. Start Scanning After specifying the settings, press Press Flow of Basic Operations Select Storage (Start). (Start). You may need to enter a PIN when specifying the mail box. Press [Scan]. If the following screen appears, press (Start) to scan the next original. After all of the originals are scanned, press [Start Storing]. The Scan screen is displayed. You can set various scan functions.
Things You Can Do with the Scan and Store Functions To scan the original and store it, press [Scan and Store] on the Main Menu screen. This section describes the functions you can use on the Scan and Store Basic Features screen and the [Options] screen. If you press [Scan] after selecting the storage location, the screen below appears. 3 2 4 1 5 6 11 7 10 9 8 Scan Screen 1 2 3 4 5 6 46 [Select Color] You can select the Full Color or Black mode.
3 1 4 9 5 8 7 Flow of Basic Operations 2 6 [Options] 1 2 3 4 5 [Book 2 Pages] You can scan facing pages, such as in a book one sheet at a time. [Booklet Scan] You can scan with booklet settings. 6 7 [N on 1] You can scan multiple pages of the original and reduce the size of the images to fit onto a single page. You can also change the order of the layout. 8 [Nega/Posi] This mode enables you to scan and record the original image by inverting the hues and gradations.
Printing Stored Data This section describes the flow of basic Access Stored Files operations. The procedure for printing files stored in a mail box is used here as an example. 1 2 Selecting Function Select [Access Stored Files] from the Main Menu screen. Press [Access Stored Files]. Select Storage Specify the storage location for the file. Select [Mail Box] from the Storage Selection screen. Select the desired mail box. You may need to enter a PIN when specifying the mail box.
3 4 Select the file that you want to print press [Print]. Select the file to print. Start Printing Flow of Basic Operations Select File After specifying the settings, press [Start Printing]. Press [Start Printing]. Press [Print]. You can set various print settings on the screen displayed when [Change Print Settings] is pressed. For more information, see from p. 53 to p. 55 in this manual. The Print screen is displayed.
Sending Stored Data This section describes the flow of basic Access Stored Files operations. The procedure for sending a file stored in a mail box is used here as an example. 1 2 Selecting Function Select [Access Stored Files] from the Main Menu screen. Press [Access Stored Files]. Select Storage Select [Mail Box]. Select [Mail Box] from the Storage Selection screen. Select the desired mail box. You may need to enter a PIN when specifying the mail box.
3 4 Select the file that you want to send press [Send]. Select the file to send. Start Sending Flow of Basic Operations Select File Specify the destination press [Start Sending]. Press [Address Book]. Select the destinations press [OK]. Press [Send]. Press [Start Sending]. You can set various send functions. For more information, see p. 56 to p. 57 in this manual.
Things You Can Do with the Access Stored Files Functions (File Operation) To perform various operations on stored files, press [Access Stored Files] on the Main Menu screen. This section describes the functions you can use to edit files stored in a mail box. Select the file that you want to edit from the list of stored files, press [Edit File], and the following screen is displayed.
Things You Can Do with the Access Stored Files Functions (Print) This section describes the functions on the Print Settings screen that you can use when printing stored files. If you select the file that you want to print from the list of stored files and press [Print], the following screen is displayed. 5 2 14 6 1 7 8 13 12 11 10 9 Print Screen Print Settings Screen 1 2 3 4 5 6 7 8 [Select Color] You can select color mode for printing.
Things You Can Do with the Access Stored Files Functions (Print) This section describes the functions you can use on the [Options] (1/2 and 2/2) screen of the Access Stored Files function. The [Options] screen is divided into two screens. Pressing or on the bottom right of the screen displays the next or previous screen. 2 13 3 1 4 12 5 11 6 10 9 8 7 15 14 [Options] (Mail Box) 1 2 3 [Add Cover] You can add covers. 9 [Page Numbering] You can print with page numbers.
3 1 4 8 7 6 9 5 11 10 [Options] (Advanced Box, the Advanced Box of Another Machine on the Same Network, Memory Media) 1 [Resolution] If the resolution is high, you can print fine text and images clearly. 7 [Booklet] This mode enables you to print documents in such a way that the prints are made into a booklet. * To make a saddle stitch booklet, optional products are required. 2 3 4 5 6 [Halftones] You can select the adjustment methods to use when printing with halftones.
Things You Can Do with the Access Stored Files Functions (Send) This section describes things you can do when sending a file stored in a mail box, and the modes available on the [Options] screen. Select the file that you want to send from the list of stored files, press [Send], and the following screen is displayed. An optional product is required to use the Fax function.
3 1 4 Flow of Basic Operations 2 5 7 6 7 [Options] 1 2 3 4 [Delayed Send] This mode enables you to store a send job in memory, and have it sent at a later time. [Job Done Notice] 5 6 Press to have the machine notify the user through e-mail when the send job is done. [File Name] If you set PDF(OCR), XPS(OCR), or OOXML(OCR) as the file format, you can set [Auto (OCR)] to ‘On’ to automatically extract the first text block in the document for use as its file name.
Operating the Machine from a Computer (Remote UI) The Remote UI (User Interface) is preinstalled software in the machine that enables you to access the machine’s functions by using your computer’s Web browser. For example, the Remote UI enables you to access the machine to check job status, execute jobs, and specify various settings. To be able to use the Remote UI, all you need is a Web browser and a network connection between your computer and the machine.
Remote UI (Last Page) 1 2 Access the Remote UI from a Web browser. Enter the IP address of the machine in the address bar of the Web browser. Checking the Job Status and Specifying the Settings Flow of Basic Operations Accessing the Remote UI from a Web Browser. Check the job status and specify the settings. To check the job status: Click [Status Monitor/Cancel]. Press [ENTER] on the keyboard.
Printing from a Computer If you install a printer driver in your computer, you can use the machine to print data created using application software. This section describes the flow of basic operations to print data from your computer. 1 2 Display Print Settings Screen Select [Print] from the [File] menu. From the [File] menu in the application software, click [Print]. Display Properties Screen of Printer Driver Select the printer to use. Select the printer to use in [Printer] click [Properties].
* A printer driver is software required for printing from application software. 3 4 Specify the print settings. Specify the desired settings click [OK]. Start Printing Flow of Basic Operations Specify Print Settings After specifying the settings, click [OK]. Click [OK]. When printing is complete, collect the output. To display detailed descriptions for each print setting, click [Help] on the bottom right of the Properties screen. The print job status can be checked from the Remote UI.
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Routine Maintenance Routine Maintenance 3 Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Loading Paper This section describes how to load paper. Loading Paper into a Paper Drawer If the selected paper runs out, or the selected paper drawer runs out of paper during printing, a screen prompting you to load paper appears on the touch panel display. Follow the procedure below to load paper into the paper drawers. When handling paper, take care not to cut your hands on the edges of the paper.
1 Open the paper drawer. 1. Press the open button on the paper drawer in which you want to load paper. 2. Grip the handle, and pull out the paper drawer until it stops. 2 Routine Maintenance 1 2 Prepare the paper to load. Open the packaging for the paper, and remove the paper stack. • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding. 3 Load the paper stack into the paper drawer.
• Paper which is curled must be straightened out before loading it into the paper deck unit. • You will not be able to make copies or print if you load paper that exceeds the loading limit mark ( is not completely pushed into the machine. • Make sure that the height of the paper stack does not exceed the loading limit mark ( ). • Always check that the paper drawers are in place.
Adjusting a Paper Drawer to Hold a Different Paper Size If you want to load a different size paper into a paper drawer, follow the procedure described below to adjust the paper drawer guides. When handling paper, take care not to cut your hands on the edges of the paper. Routine Maintenance Only the paper drawers can be adjusted to hold different paper sizes. Adjusting a Paper Drawer 1 Remove the paper loaded in the paper drawer. 1.
3 Load the appropriate size paper into the paper drawer. 4 Change the paper drawer’s paper size plate to match the new paper size. 1. Make sure that the paper size setting of the paper drawer matches the size of the paper to load in the paper drawer. 2. Load the paper stack against the right wall of the paper drawer. 1, 2 2 1 3 1. Open the inside cover of the paper drawer, and lift up the plate. 2. Rotate the plate so that the new paper size is on the right side of the plate. 3.
Loading Pre-Punched Paper You can load pre-punched paper in the multi-purpose tray, paper deck, or paper drawers. When loading prepunched paper, take note of the orientation of the binding holes and the image. When the paper is loaded into the multi-purpose tray, the side facing down is the one printed on. If you want to output prints with the printed face down, select plain paper with horizontal (landscape) orientation in [Select Paper]. (See e-Manual > Copy.
Loading Paper into the Paper Deck Unit-B2 (Optional) If there is no paper in the paper deck unit when you select it, or the paper deck unit runs out of paper during printing, a screen prompting you to load paper appears on the touch panel display. Follow the procedure below to load paper into the paper deck unit. When handling paper, take care not to cut your hands on the edges of the paper. • The Paper Deck Unit-B2 can only accommodate paper from 14 lb bond to 60 lb cover (52 to 163 g/m2) in weight.
2 Prepare the paper to load. Open the packaging for the paper, and remove the paper stack. Routine Maintenance • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding. 3 Load the paper stack into the paper deck unit. 1. Load the paper stack against the back left guide of the paper deck unit. 2. Close the paper deck unit.
• Do not load the following types of paper into the paper deck unit. Doing so may cause a paper jam. • • • • Severely curled or wrinkled paper Thin straw paper Transparencies Paper which has been printed on using a thermal transfer printer (Do not print on the reverse side of this paper either.) • Paper which is curled must be straightened out before loading it into the paper deck unit.
Loading Tab Paper Using the Tab Feeding Attachment Kit-B1 (Optional) This section describes how to load tab paper in Paper Drawer 2 using the Tab Feeding Attachment Kit-B1. Routine Maintenance Only LTR Tab Paper can be used. • When you load tab paper, make sure to register the paper type. (See e-Manual > Settings/Registration.) • If you want to insert printed tab paper as a chapter page, insert a blank paper where the tab paper will be inserted. 1 Open the drawer. 1.
3 Load the tab paper into the paper drawer. Load the tab paper face up with the tabs to the left side, as shown in the illustration below. 4 3 2 1 • Paper which has been rolled or curled must be straightened out prior to use. • Make sure that the height of the paper stack does not exceed the limit mark ( paper drawer. 4 ) at the back of the Squeeze the lever on the front guide, as shown in the illustration. While squeezing the lever, slide the front guide until it fits the tab paper.
5 Gently push the paper drawer back into the machine until it clicks into place in the closed position. Routine Maintenance When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury. • Never place paper or any other items in the open part of the paper drawer next to the paper stack. Doing so may cause a paper jam.
Loading Envelopes Using the Envelope Feeder Attachment-D1 (Optional) This section explains how to use the Envelope Feeder Attachment-D1. The Envelope Feeder Attachment-D1 can only be attached to Paper Drawer 2. How to Use the Envelope Feeder Attachment-D1 The following types of envelopes can be loaded into the Envelope Feeder Attachment-D1: No. 10(COM10), Monarch, DL, and ISO-C5. The setting of the machine and guide size is set to No. 10(COM10) as the default setting.
Preparing the Envelopes This section explains how to prepare the envelopes before loading them into the paper drawer. Using curled, creased, or folded envelopes may cause paper jams. Load envelopes after following the procedure below. Routine Maintenance 1 Neatly align the envelopes. 1. Place the envelopes on a clean, level surface, and press all the way around the envelopes by hand, in the direction of the arrows, to remove any curls. Repeat this step five times for each set of five envelopes.
Loading Envelopes This section explains how to load envelopes into Paper Drawer 2. 1 Open the drawer. 1. Press and release the button on Paper Drawer 2. 2. Grip the handle, and pull out the paper drawer until it stops. 2 1 2 Load the envelopes into the drawer. 1 2 1. Load 10 envelopes at a time with the side you want to print on facing up. While loading the envelopes, press down on the left side of the receptacle to lock them into place. 2.
3 Gently push the paper drawer back into the machine until it clicks into place in the closed position. Routine Maintenance When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury. Never place paper or any other items in the empty part of the paper drawer next to the envelopes. Doing so may cause paper jams.
2 Remove the drawer and envelopes. 1. Pull and lift the paper drawer out of the machine by holding its left and right sides with both hands. 2. Remove the envelopes that are loaded in the paper drawer (several envelopes at a time). 2 1 3 Slide the left guide to align it with the mark for the desired envelope size. * * Left Guilde 4 Adjust the front guide. 1 3 2 1 3 80 1. Loosen the two screws fixing the front width guide of the envelope feeder attachment. 2.
5 Adjust the rear width guide in the same way as in step 4. 13 13 2 Routine Maintenance 6 Load the envelopes. 1 2 ib 1. Load 10 envelopes at a time with the side you want to print on facing up. While loading the envelopes, press down on the left side of the receptacle to lock them into place. 2. Align the leading edges of the envelopes, and make sure that they are held in place under the claws. Load the envelopes as shown below.
7 Insert the drawer. 1. Gently push the paper drawer back into the machine until it clicks into place in the closed position. 2. Check the paper size dial, and then register the envelope size in Settings/Registration. For details on how to register envelope sizes, see e-Manual > Settings/Registration. When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury.
Replacing the Stamp Cartridge (Feeder) Originals sent via the feeder can be stamped to indicate that they have been sent. Replace the stamp cartridge when the stamp mark is faint or no longer visible. Routine Maintenance When replacing the stamp cartridge, take care not to allow ink to come into contact with your hands or clothing. If ink gets onto your hands or clothing, wash it off immediately with cold water. 1 Open the feeder. 2 Pull the lever above the feeder, and open the document scan cover.
3 Open the stamp cover. 4 Remove the old stamp cartridge. 5 Push in the new stamp cartridge until it clicks. • Insert the stamp cartridge so that it is not slanted. • Insert the stamp cartridge properly, or paper jams may occur.
6 Close the stamp cover. Routine Maintenance When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. 7 Close the cover of the document scanning area until it clicks. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
8 Close the feeder. • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury. • Be aware that the light emitted from the platen glass may be very bright when closing the feeder.
Replacing the Staple Cartridge (For Optional Products) This section describes how to replace the staple case and staple cartridge in the stapler unit and saddle stitcher unit. Routine Maintenance • The Staple Finisher-J1, Booklet Finisher-J1, and Inner Finisher-E1 are optional products. • We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out. • Use only staple cartridges intended for use with this machine.
3 Pull out the empty staple cartridge from the staple case. 1. Press the areas indicated by PUSH on both sides of the staple case. 2. Once you have released the spring-loaded case, pull out the staple cartridge. 1 PUS H 2 1 4 Insert a new staple cartridge into the staple case. 1. Insert a new staple cartridge. 2. Press the spring-loaded case down until it clicks into place. 3. Remove the seal holding the staples together, by pulling it straight out.
6 Close the front cover of the finisher. When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. Replacing the Staple Case in the Saddle Stitcher Unit (Booklet Finisher-J1) When the saddle stitcher unit of the Booklet Finisher-J1 is almost out of staples and the staple case must be replaced, a screen prompting you to replace the staple case appears on the touch panel display.
1 Open the front cover of the finisher. 2 Pull out the saddle stitcher unit, and then push the stapler unit up. *2 1. Grip the handle of the saddle stitcher unit, and pull out until it stops. 2. Pull the stapler unit of the saddle stitcher unit towards you, and then push it up. 2 1 *1 *1 Stapler Unit *2 Saddle Stitcher Unit 3 Insert the new staple case. 1 2 1 2 1 2 \ • Only one staple case can be inserted at a time.
4 Push the saddle stitcher unit back into its original position. 1 Routine Maintenance 2 1. Pull the stapler unit of the saddle stitcher unit towards you, and then push it down into its original position. 2. Grip the handle of the saddle stitcher unit, and return it to its original position. When pushing the saddle stitcher unit back into its original position, be careful not to get your fingers caught, as this may result in personal injury. 5 Close the front cover of the finisher.
Replacing the Staple Cartridge (Inner Finisher-E1) When the Inner Finisher-E1 is almost out of staples and the staple cartridge must be replaced, a screen prompting you to replace the staple cartridge appears on the touch panel display. Follow the procedure described below to replace the staple cartridge. 1 Pull out the staple case from the finisher. 1. Open the front cover of the finisher. 2. Lift and pull out the staple case from the stapler unit, holding it by the green tab.
4 Attach the staple case to the finisher. 1. Gently push the staple case back into the finisher and push down firmly until it is securely in place. 2. Close the front cover of the finisher. 2 Routine Maintenance 1 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. After the cover is closed, the stapler unit may automatically perform a “dry” stapling operation to reposition the staples.
Removing Punch Waste (External 2/3 Hole Puncher-B2) This section describes how to remove punch waste from the puncher. When the punch waste tray of the Puncher becomes full, a screen prompting you to remove the punch waste appears on the touch panel display. Follow the procedure described below to remove the punch waste. • The External 2/3 Hole Puncher-B2 is an optional product. • The External 2/3 Hole Puncher-B2 is available only when the Staple Finisher-J1 or Booklet Finisher-J1 is attached.
3 Return the punch waste tray to its original position. 1. Push the punch waste tray back into its original position. 2. Close the front cover of the puncher. 1 Routine Maintenance 2 When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. If the punch waste tray is not securely in place, you cannot make copies or prints in the Hole Punch mode.
Replacing the Toner Cartridge When the message is displayed on the touch panel display, press right and replace the toner cartridge for the displayed color. on the bottom When the Black toner or all of the toners run out completely and prints can no longer be made, a screen with instructions on how to replace the toner cartridge appears on the touch panel display. Follow the procedure described below to replace the toner cartridge.
• • • • • • Complete instructions on how to replace the toner cartridge can be accessed by pressing [Previous] or [Next] on the touch panel display. • If toner runs out during a print job, the remaining prints are made after you replace the toner cartridge. • If black toner is left, you can continue copying and printing in black-and-white.
3 Select the color of the toner you want to replace from the display on the control panel press [Remove Toner Cartridges]. If the toner with content remaining is selected, the message is displayed. If you want to continue replacement, press [Yes]. If you do not want to replace the toner, press [No].
4 Wait for the internal cover to open automatically, and pull the toner cartridge out of the toner supply port. Routine Maintenance *1 *2 *1 Black Toner Cartridge *2 Cyan, Magenta, or Yellow Toner Cartridge If the internal cover does not automatically open because of reasons such as closing of the toner replacement cover, an error message is displayed. Repeat the procedure from step 1.
6 Hold the new toner cartridge in your hands, as shown below, and gently tilt it up and down 10 times. 7 Twist the red protective cap of the new toner cartridge in the direction of the arrow to remove it. 8 Push the new toner cartridge in as far as possible. *1 *2 *1 Black Toner Cartridge *2 Cyan, Magenta, or Yellow Toner Cartridge When replacing toner cartridges, make sure that the color of the toner cartridge matches the color of label on the internal cover.
9 Close the internal cover. Routine Maintenance *1 *2 *1 Black Toner Cartridge *2 Cyan, Magenta, or Yellow Toner Cartridge If the toner cartridge is not inserted, you cannot close the internal cover. When closing the internal cover, be careful not to get your fingers caught, as this may result in personal injury. Close the toner replacement cover. 10 The toner confirmation screen is displayed.
Replacing the Waste Toner Container When the waste toner container nears capacity, a message appears on the touch panel display. In this case, you should prepare a new waste toner container. When the waste toner container is full, a screen with instructions on how to replace the waste toner container appears on the touch panel display. Follow the procedure described below to replace the waste toner container.
2 Remove the waste toner container. Routine Maintenance When removing the waste toner container, be careful not to tilt it, as the toner may spill and get onto your hands or clothing. If toner gets onto your hands or clothing, wash them immediately with cold water. Washing them with warm water will set the toner, and make it impossible to remove the toner stains.
5 Close the front cover of the machine. 1. Return the locking lever to its original position. 2. Close the front cover of the main unit. When closing the front cover of the machine, be careful not to get your fingers caught, as this may result in personal injury.
Routine Cleaning If the original is not copied clearly or streaks appear on printed output, clean the following parts of the machine. For highquality printouts, we recommend cleaning these parts once or twice a month. ● Platen glass ● Underside of the feeder/platen cover Routine Maintenance ● Feeder’s rollers ● Inside of the main unit ● Dust proof glass • When cleaning the machine, first turn OFF the main power switch, and disconnect the power cord.
Manual Feeder Cleaning If originals that have been fed through the feeder have streaks or appear dirty, clean the feeder’s rollers. Clean the rollers of the feeder with a cloth which is wrung after being dampened in water, and then wipe them clean with a soft, dry cloth. • Spin the rollers while cleaning them. • If the document feed scanning area is dirty, documents may not be scanned clearly, and the size of the document may not be detected correctly. 1 Open the feeder.
3 Pull the lever above the feeder, and open the document scan cover. Routine Maintenance Open the document scan cover carefully, as not to scratch the platen glass. 4 Open the inside cover. 5 Clean the feed scanning area (thin glass strip).
6 Close the inside cover. When closing the inside cover, be careful not to get your fingers caught, as this may result in personal injury. 7 Close the document scan cover. When closing the document scan cover, be careful not to get your fingers caught, as this may result in personal injury.
8 Close the feeder. Routine Maintenance • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury. • Be aware that the light emitted from the platen glass may be very bright when closing the feeder. • Do not dampen the cloth too much, as this may damage the original or break the machine.
Automatic Feeder Cleaning If your originals have black streaks or appear dirty after scanning them through the feeder, perform an automatic feeder cleaning for the rollers of the feeder. 1 2 3 Press (Settings/Registration). Press [Adjustment/Maintenance] [Maintenance] [Clean Feeder]. Place 10 sheets of blank paper into the feeder press [Start]. It takes approximately 20 seconds to clean the feeder. Use normal LTR size paper. When cleaning is complete, try scanning again.
Cleaning the Inside of the Main Unit If streaks appear on printed output, or random parts of the printed image are missing, the inside of the main unit may be dirty. In this case, clean the inside of the main unit, as described below. 2 3 (Settings/Registration). Routine Maintenance 1 Press Press [Adjustment/Maintenance] [Maintenance] [Clean Inside Main Unit]. Press [Start]. When cleaning is complete, try printing again.
Cleaning the Dust Proof Glass If the dust proof glass is dirty, print defects may occur on the print output. Follow the procedure described below to clean the dust proof glass. 1 Open the front cover, holding both sides. 2 Remove the dust proof glass cleaner from the rear side of the front cover by sliding it to the left side.
4 When you have finished cleaning the dust proof glass, gently push the dust proof glass cleaner back onto the rear side of the front cover. 5 Close the front cover of the main unit. Place the dust proof glass cleaner back on the rear side of the front cover with its tip facing the left direction. Routine Maintenance When closing the front cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury.
Consumables The following consumables are available from Canon. For more information, contact your local authorized Canon dealer. We recommend that you order paper stock and toner from your local authorized Canon dealer before your stock runs out. ● Recommended Paper In addition to plain paper (11” × 17”, LGL, LTR, and STMT size), recycled paper, color paper, transparencies (recommended for this machine), tracing paper, labels, and other types of paper stock are available.
• Do not burn or throw used toner cartridges into open flames, as this may cause the toner remaining inside the cartridges to ignite, resulting in burns or a fire. • Do not store toner cartridges in places exposed to open flames, as this may cause the toner to ignite, resulting in burns or a fire. • If you accidentally spill or scatter toner, carefully gather the toner particles together or wipe them up with a soft, damp cloth in a way that prevents inhalation.
● Staple Cartridge Staple Cartridge Finisher Name Shape Staple Cartridge-D2 Booklet Finisher-J1 Staple Cartridge-D3 Staple Finisher-J1 Booklet Finisher-J1 Inner Finisher-E1 Staple-J1 ● Genuine Supplies Canon has developed and manufactured Toner, Parts, and Supplies specifically for use in this machine. For optimal print quality and for optimal machine performance and productivity, we recommend that you use Genuine Canon Toner, Parts, and Supplies.
Troubleshooting Troubleshooting 4 Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Clearing Paper Jams If a paper jam occurs, a screen indicating the location of the paper jam and how to clear the jam appears on the touch panel display. Follow the instructions on the screen to clear the paper jam. The screen is displayed repeatedly until the paper jam is cleared. If you press [Close], you can continue operations, such as setting modes or scanning originals, even if the jammed paper is not removed immediately. Some areas inside the machine are subject to high-voltages.
Locations of Paper Jams Paper jams may occur in the following parts of the machine. See the applicable section to clear the paper jam. Copy Tray-J1 (Optional) (p. 148) Paper Drawer 1 (p. 125) Paper Drawer 2 (p. 127) Main Unit (p. 121) Troubleshooting 3 1 2 3 1 2 Cassette Feeding Unit-AD2 (Optional) (p. 128) Paper Deck Unit-B2 (Optional) (p.
External 2/3 Hole Puncher-B2 (p. 138) Inside the Top Cover (p. 136) Buffer Pass Unit-G1 (p. 137) 1 3 2 Inside the Front Cover (p. 141) Saddle Stitcher Unit (p. 143) Inner 2 Way Tray-F1 (Optional) (p. 147) Feeder (p. 133) Inner Finisher-E1 (Optional) (p.
Main Unit Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper. • If the Paper Deck Unit-B2 is attached, move the paper deck away from the main unit before proceeding with this procedure. • If paper is loaded in the multi-purpose tray, remove the loaded paper. • If the Copy Tray-J1 is attached to the main unit, remove all output paper from the tray.
3 Remove any jammed paper from the output unit. 1. Open the paper output unit. 2. Remove any jammed paper. 3. Push the output unit back into its original position. 1 3 2 The paper output unit can be opened up to 40 degrees. Forcefully opening the paper output unit may damage the machine. 4 Remove any jammed paper from the entrance of the duplexing unit. 1. Remove any jammed paper in the upper part of the duplexing unit. 2. Remove any jammed paper in the lower part of the duplexing unit.
7 Remove any jammed paper from the multi-purpose tray. 8 Remove any jammed paper located between the main unit and lower right cover, if paper jam occurs during reversing. Troubleshooting 6 Remove any jammed paper from the duplex unit.
9 Close the upper right cover and then close the lower right cover. When closing the upper and lower right covers of the main unit, be careful not to get your fingers caught, as this may result in personal injury. • Gently close the covers until they click into place in the closed position. • If the Paper Deck Unit-B2 was moved away from the main unit, reconnect it to the main unit. Follow the instructions on the screen.
Paper Sources Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper. • The Cassette Feeding Unit-AD2 and Paper Deck Unit-B2 are optional products. • If paper is loaded in the multi-purpose tray, remove the loaded paper. Paper Drawer 1 Troubleshooting • If the Paper Deck Unit-B2 is attached, move the paper deck unit away from the main unit before proceeding with this procedure.
3 Remove any paper jammed in Paper Drawer 1. 3 2 1. Press and release the button on Paper Drawer 1. 2. Grip the handle, and pull out Paper Drawer 1 until it stops. 3. Remove any jammed paper. 1 Gently pull out the paper drawer. Jammed paper may tear, resulting in damage to the machine. 4 Gently push Paper Drawer 1 back into the machine until it clicks into place in the closed position. 5 Gently close the machine’s upper right cover followed by the lower right cover until they click into place.
Paper Drawer 2 If the Paper Deck Unit-B2 is attached, move the paper deck unit away from the main unit before proceeding with this procedure. 1 Remove any paper jammed in the paper drawer’s upper right cover. 2 Remove any paper jammed in Paper Drawer 2. 3 Gently push Paper Drawer 2 back into the machine until it clicks into place in the closed position. Troubleshooting 1. Open the paper drawer’s upper right cover, holding it by its handle. 2. Remove any jammed paper. 1.
4 Close the paper drawer’s upper right cover. When closing the right cover of the paper drawer, be careful not to get your fingers caught, as this may result in personal injury. • Gently close the covers until they click into place in the closed position. • If the Paper Deck Unit-B2 was moved away from the main unit, reconnect it to the main unit. 5 Follow the instructions on the screen.
2 Remove any paper jammed in the paper drawer’s upper right cover and lower right cover. 1 2 Troubleshooting 3 1. Remove any paper jammed in the paper drawer’s upper right cover. 2. Remove any paper jammed in the paper drawer’s lower right cover. Close the covers. 1 1. Close the paper drawer’s upper right cover. 2. Close the paper drawer’s lower right cover. 2 When closing the covers, be careful not to get your fingers caught, as this may result in personal injury.
5 Gently push the paper drawer back into the machine until it clicks into place in the closed position. When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury. If the Paper Deck Unit-B2 was moved away from the main unit, reconnect it to the main unit. 6 Follow the instructions on the screen. The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared.
2 Remove any paper jammed in the side of the paper deck unit. 1 1. Hold down the green lever on the side of the paper deck unit. 2. Remove any jammed paper, while holding down the green lever. 2 Troubleshooting Paper can also be jammed in the feeding slot on the side of the main unit. Remove any jammed paper from the feeding slot. 3 Reconnect the paper deck unit to the main unit. If the paper jam message is no longer displayed when you reconnect the paper deck unit, proceed to step 7.
4 Open the paper deck unit. 1 1. Press the open button. 2. Open the paper deck unit. The inside lifter automatically descends to the paper loading position. 2 If the machine is in the Sleep mode (the touch panel is not displayed, and only (Energy Saver) is lit), you may be unable to open the paper deck unit. In this case, press (Energy Saver) to reactivate the machine, and then press the open button on the paper deck unit. 5 Remove any jammed paper. 6 Close the paper deck unit.
Feeder Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed original. 2 Pull the lever, and open the feeder cover. 3 Remove any jammed original. Troubleshooting 1 Remove originals from the original supply tray. If there is difficulty in removing jammed original, do not try to remove it forcibly, and proceed to step 4.
4 Turn the green tab in the direction of the arrow (counterclockwise), and remove the jammed original from the output tray. 5 Close the feeder cover. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. 6 134 Open the feeder, and remove any jammed paper.
7 Close the feeder. Troubleshooting • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury. • Be aware that the light emitted from the platen glass may be very bright when closing the feeder. 8 Follow the instructions on the screen. The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared.
Staple Finisher-J1/Booklet Finisher-J1 (Optional) Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper. The Staple Cartridge-D2, Booklet Finisher-J1, and Buffer Pass Unit-G1 are optional products. Inside the Top Cover 1 Remove any jammed paper protruding from the output part. 1. Lift up the output slot. 2. Remove any jammed paper that is visible.
3 Follow the instructions on the screen. The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared. 1 Troubleshooting Buffer Pass Unit-G1 Remove any jammed paper from the buffer pass unit. 1 1. Open the buffer pass unit. 2. Remove any jammed paper. 3. Close the buffer pass unit. 3 2 When closing the buffer pass unit, be careful not to get your fingers caught, as this may result in personal injury.
External 2/3 Hole Puncher-B2 1 Open the front cover of the puncher waste tray. 2 Align the pointed notch on the knob within the shaded region ( ).
3 Remove any jammed paper from the top cover of the puncher. 1. Open the top cover of the puncher. 2. Remove any jammed paper. 1 2 If you cannot remove the jammed paper, remove it from below. Troubleshooting 4 Open the top cover of the finisher, and remove any jammed paper. 1 1 3 3 2 2 *1 *2 *1 Booklet Finisher-J1 *2 Staple Finisher-J1 1. Open the top cover of the finisher. 2. Remove any jammed paper. 3. Close the top cover of the finisher.
5 Close the top cover of the puncher and the front cover of the puncher waste tray. 1. Close the top cover. 2. Close the front cover. 1 2 When closing the covers, be careful not to get your fingers caught, as this may result in personal injury. 6 140 Follow the instructions on the screen. The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared.
Booklet Finisher-J1 (Optional) Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper. The Booklet Finisher-J1 is an optional product. Inside the Front Cover Troubleshooting 1 Open the front cover of the finisher. 2 Remove any jammed paper from the upper delivery guide. * 1. Open the upper delivery guide. 2. Remove any jammed paper.
3 Remove any jammed paper from the lower delivery guide. 1. Turn the lever on the lower delivery guide to the right until it stops, and then tilt the lower delivery guide to the right. 2. Remove any jammed paper. 3. Return the delivery guide to its original position. 2 1 3 * * Lower Delivery Guide When returning the lower delivery guide to its original position, be careful not to get your fingers caught, as this may result in personal injury. 4 Close the front cover of the finisher.
Saddle Stitcher Unit 2 Turn the knob on the right in the direction of the arrow (counterclockwise) until it stops. 3 While pushing in the knob on the left, turn it in the direction of the arrow (clockwise). Troubleshooting 1 Open the front cover of the finisher.
4 Remove any jammed paper protruding from the output part. 5 Remove any jammed paper from the lower delivery guide. 1. Turn the lever on the lower delivery guide to the right until it stops, and then tilt the lower delivery guide to the right. 2. Remove any jammed paper. 3. Return the delivery guide to its original position. 2 1 3 * * Lower Delivery Guide When returning the lower delivery guide to its original position, be careful not to get your fingers caught, as this may result in personal injury.
Inner Finisher-E1 (Optional) Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper. • The Inner Finisher-E1 is an optional product. • If the Paper Deck Unit-B2 is attached, move the paper deck unit away from the main unit before proceeding with this procedure. • If there is paper in the output tray, remove the output paper before proceeding with this procedure.
4 Push the paper output unit back into its original position. 5 Close the upper right cover and then close the lower right cover. When pushing the paper output unit back into its original position, be careful not to get your fingers caught, as this may result in personal injury. When closing the upper and lower right covers of the main unit, be careful not to get your fingers caught, as this may result in personal injury. • Gently close the covers until they click into place in the closed position.
Inner 2 Way Tray-F1 (Optional) Check the location of the paper jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed paper. • The Inner 2 Way Tray-F1 is an optional product. • If the Paper Deck Unit-B2 is attached, move the paper deck away from the main unit before proceeding with this procedure. • If the Copy Tray-J1 is attached to the main unit, remove all output paper from the tray.
4 Follow the instructions on the screen. The screen indicating the directions on how to clear the paper jam is displayed repeatedly until the paper jam is cleared. Copy Tray-J1 (Optional) Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. • The Copy Tray-J1 is an optional product.
3 Close the upper right cover and then close the lower right cover. When closing the upper and lower right covers of the main unit, be careful not to get your fingers caught, as this may result in personal injury. 4 Troubleshooting • Gently close the covers until they click into place in the closed position. • If the Paper Deck Unit-B2 was moved away from the main unit, reconnect it to the main unit. Follow the instructions on the screen.
Reducing the Frequency of Paper Jams If paper jams occur frequently, even though there is no apparent problem with the machine, either one of the following two reasons may be the cause. Follow the instructions described below to reduce the frequency of paper jams. ● There are torn pieces of paper left inside the machine. Pulling jammed paper out of the machine by force may leave parts of the paper torn inside, leading to frequent paper jams.
Clearing Staple Jams (For Optional Products) If a staple jam occurs, a screen indicating the location of the staple jam and how to clear the jam appears on the touch panel display. Follow the instructions on the screen to clear the staple jam. The screen is displayed repeatedly until the staple jam is cleared. If you press [Close], you can continue operations, such as setting modes or scanning originals, even if the jammed staple is not removed immediately.
Staple Finisher-J1/Booklet Finisher-J1 Check the location of the staple jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed staple. Make sure to close all covers and paper drawers of the machine before clearing any staple jams. The Staple Finisher-J1 and Booklet Finisher-J1 are optional products. 1 Open the front cover of the finisher.
3 Remove any staples jammed in the staple case. 3 2 1 1. Push down the tab on the staple case. 2. Remove all of the staples that slide from the staple cartridge. 3. Return the tab on the staple case to its original position. 5 Close the front cover of the finisher. Troubleshooting 4 Gently push the staple case back into the finisher and push down firmly until it is securely in place. When closing the cover, be careful not to get your fingers caught, as this may result in personal injury.
Saddle Stitcher Unit of the Booklet Finisher-J1 Check the location of the staple jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed staple. • Make sure to close all covers and paper drawers of the machine before clearing any staple jams. • Before clearing a staple jam in the saddle stitcher unit, remove all paper that has been output to the booklet tray. The Booklet Finisher-J1 is an optional product.
3 Pull out the staple case containing the jammed staples, holding it by its left and right sides. 1 Troubleshooting 4 2 Push up the tab on the staple case. 1. Push down Part A to unlock. 2. Push up Part B. 2 1 B A 5 Remove any jammed staples. 1. Remove any jammed staples. 2. Return Part B to its original position.
6 Return the staple case to its original position. 7 Gently push the saddle stitcher unit back into its original position. Push the staple case in until it clicks into place. 1. Pull the stapler unit towards you, and then push it down into its original position. 2. Grip the handle of the saddle stitcher unit, and return it to its original position. 1 2 When returning the saddle stitcher unit to its original position, be careful not to get your fingers caught, as this may result in personal injury.
Inner Finisher-E1 Check the location of the staple jam, and follow the procedure described below, while referring to the directions that appear on the touch panel display, to remove the jammed staples. Make sure to close all covers and paper drawers of the machine before clearing any staple jams. The Inner Finisher-E1 is an optional product. 2 Pull out the staple case. Troubleshooting 1 Remove any jammed paper protruding from the output tray. 1. Open the front cover of the finisher. 2.
3 Remove any staples jammed in the staple case. 3 2 1 4 1. Push down the tab on the staple case. 2. Remove all of the staples that slide from the staple cartridge. 3. Return the tab on the staple case to its original position. Attach the staple case. 1 2 1. Gently push the staple case back into the finisher and push down firmly until it is securely in place. 2. Close the front cover of the finisher.
If Memory Becomes Full During Scanning The machine’s memory can store up to approximately 6,200 pages of scanned images. Approximately 6,000 pages of that total is shared by the various functions, including the Copy; Fax; Scan and Send; Scan and Store (Store in Mail Box); Fax/I-Fax Inbox; and, printing from computer functions.
For the Copy Function Follow the directions below based on the message that appears on the touch panel display. ● If the message appears: Select [Yes] or [No]. [Yes]: [No]: The pages scanned into memory are printed. When printing is complete, scan the remaining originals. The pages scanned into memory are not printed. ● If the message
When an Error Message Is Displayed Error messages may appear on the touch panel display of the machine or the Web browser.
When an Error Code Is Displayed If a job or operation does not complete successfully, the error code is displayed on the Details screen for Log on the Status Monitor/Cancel screen. You can check the error code in the following locations: ● Details screen for Log on the Status Monitor/Cancel screen: When a job or operation is not completed normally: ● Results row of the Communication Management Report: If an error occurs during a send, receive, or fax job, the error code is printed.
Printer/Fax Driver Troubleshooting See “Troubleshooting” in the driver help to resolve problems when using the printer driver or fax driver for Windows. The following screens indicate the directions on how to display “Troubleshooting” from the screen for the printer driver. The screens may differ, depending on the operating system, and the type and version of the printer driver you are using.
Service Call Message If a malfunction occurs and the machine cannot operate normally, a screen prompting you to contact your local authorized Canon dealer is displayed. If a screen such as the one above is displayed, contact your local authorized Canon dealer. (See “Contacting Your Local Authorized Canon Dealer,” on p. 165.
● When a Service Call Message Is Displayed on the Bottom of the Screen: Contacting Your Local Authorized Canon Dealer If a screen prompting you to contact your local authorized Canon dealer is displayed, follow the procedure described below. 1 Turn OFF the main power of the main unit. 1 3 2 1. Open the main power switch cover. 2. Press the main power switch to the “ ” side. 3. Close the main power switch cover.
3 If the machine still does not operate normally, follow the procedure below, and then contact your local authorized Canon dealer. 1. Turn the main power switch OFF. 2. Remove the power plug from the power outlet. Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock. Always grasp the power plug when disconnecting the power cord. Pulling on the power cord may expose or snap the core wire, or otherwise damage the power cord.
2 Turn OFF the main power of the main unit. 1 3 2 1. Open the main power switch cover. 2. Press the main power switch to the “ ” side. 3. Close the main power switch cover. 3 After the Main Power Indicator is turned off, and then turn the main power switch back to ON. 1 3 2 1. Open the main power switch cover. 2. Press the main power switch to the “I” side. 3. Close the main power switch cover. The machine starts up in the Limited Functions mode.
Functions Available When the Printer/Scanner Cannot Be Used Due to an Error You can use the following functions even when the Print and Scan functions are restricted: ● Main Menu Screen : Available -: Unavailable Available Functions Copy When the Print function is restricted When the Scan function is restricted - - Fax *1 Scan and Send - Scan and Store *2 Access Stored Files - Fax/I-Fax Inbox - Secure Print - *3 Remote Scan - Web Access Shortcut to Settings/Registration - - - - T
● Operation From a Computer : Available -: Unavailable Available Functions When the Print function is restricted When the Scan function is restricted Remote UI MEAP Application*5 Sending a fax from a computer is not available. *2 [Print List] on the Mail Box Selection screen is not available. *3 [Add Files (Scan and Store)] on the Edit File screen is not available. *4 Document Scan Code Analyzer is included in the Document Scan Lock Kit.
Frequently Asked Questions This section includes frequently asked questions and answers regarding the machine. Use this section if you have trouble using the machine. Question Applicable Page Q1 I want to make a rush copy, but I cannot because of the long copy job. p. 172 Q2 When copying, the Scan screen for the next document is displayed. Is there a way to not display this screen? p. 172 Q3 How do I change the default settings for the Copy from the Color mode to the Black mode? p.
Question Applicable Page Can I print on the reverse side of the preprinted paper? p. 189 Q30 Can I output paper to a different tray according to the function? p. 189 Q31 Can I print on envelopes? p. 190 Q32 What are the types of paper that I can use? p. 190 Q33 How do I print data received via fax/I-fax on paper specified in advance? p. 191 Q34 How can I manage documents that failed to be forwarded? p.
Q&A 2 1 I want to make a rush copy, but I When copying, the Scan screen for cannot because of the long copy the next document is displayed. job. Is there a way to not display this screen? You can temporarily stop the current copy job and give priority When [Job Build] is set, the Scan to a rush copy by using the screen for the next document is Interrupt mode. You can also give displayed.
Q&A Additional Information The Job Build mode is useful if you cannot load the originals all at once. This mode enables you to divide the originals into several parts, scan them, and then print them all together. ■ Changing the Color Mode to the Black Mode: 1. Press [Copy] [Select Color] [Black]. ■ Setting the Color Mode as the Default: Troubleshooting 1. Press [Change Default Settings] [Register] [Yes].
Q&A ■ Setting procedure: 1. Press [Scan and Send] or [Fax] [Options]. 2. Press [Finished Stamp] [Close]. ■ Storing from the Touch Panel Display: 1. Press [Scan and Send] or [Fax] [Address Book] [Register/Edit]. 2. Press [Register New Dest.] enter information following the instructions on the touch panel display press [OK]. Additional Information After the original is sent, you can also send a job done notice to the specified e-mail address (Job Done Notice).
Q&A 6 Can I send a fax to multiple destinations? Selecting the group destination as a destination 1. Press [Address Book] select the registered group destination press [OK]. 2. Press (Start). Troubleshooting Additional Information You can send a fax to multiple destinations at the same time using the following methods. ■ Specifying Multiple Destinations from the Fax Screen 1. Enter a fax number using (numeric keys), , or press [OK]. 2. Continue entering the other fax numbers press [OK]. 3.
Q&A Using Windows XP 1. Right-click the new folder click [Sharing and Security] select [Share this folder]. 2. Click [Permissions] select Everyone click [Delete]. 3. Click [Add] add the users you want to authorize access select [Allow] for [Full Control]. 4. Click [OK] [OK] [Close]. Using Windows 2000 1. Right-click the new folder click [Sharing] select [Share this folder]. 2. Click [Permissions] select Everyone click [Delete]. 3.
Q&A 9 8 Can I move the Address Book Can I forward the data received via registered on another Canon fax/I-fax? machine onto this machine? You can use the import and export settings, you can forward received mode of the Remote UI to move documents that matches the the Address Book. previously set conditions to the ■ Exporting the Address Book from Another Canon Machine: Confidential Fax Inbox of this 1. Click [Settings/Registration] select [Data Management] for . 2.
Q&A Additional Information • To perform this procedure, you must have administrator privileges. For more information, see e-Manual > Security. • If frequently used e-mail addresses are stored in the Address Book, you can specify the address quickly. For more information, see e-Manual> Settings/ Registration. Additional Information For more information, see e-Manual > Settings/Registration.
Q&A ■ To register the settings as the default settings: 1. Press [Scan and Send] specify the scan settings and the file format. [Change Default Settings] 2. Press [Yes]. 12 Is there a way to prevent a transmission error when sending a facsimile to a new destination? Troubleshooting If [Confirm Entered Fax Number] in (Settings/Registration) is set, a screen to enter the number for confirmation is displayed. By entering the number again, you can reduce the risk of transmission error.
Q&A Additional Information 13 The quality of the image sent by fax is not good. Change the scan type or settings If [Register Options Shortcuts] is selected from , you can register the [Options] shortcut button on the Fax Basic Features screen. 14 according to the type of original. How can I make use of multiple Press [Preview] to check the telephone lines? document before sending.
Q&A ■ Setting forwarding conditions for the receiving line: 1. Press [One-Touch] [Register] select the button to register/edit. 2. Press [Register/Edit] register/edit the address press [Close]. Troubleshooting 1. Press (Settings/Registration). 2. Press [Function Settings] [Receive/ Forward] [Common Settings]. 3. Press [Forwarding Settings] select the line from the drop-down list select [Register] set the forwarding conditions. 4. Press [Close].
Q&A 16 17 Can I add an arbitrary subject when How do I change the storage sending e-mail? period for the scanned file stored in the Mail Box? You can enter an e-mail subject in [Subject/Message] in [Options]. You can change the time until files are automatically erased from [Set/ ■ Setting procedure: 1. Press [Scan and Send] specify the destination press [Options]. 2. Press [Subject/Message] enter the subject. 3. Press [OK] [Close]. Register Mail Boxes] in (Settings/ Registration).
Q&A 19 How do I access the Advanced Box How do I forward received data to from a computer? the Advanced Box? If the Advanced Box is opened with Specify an Advanced Box SMB, check the following. destination registered in the ■ Checking the settings for [Open to Public]: Address Book as the forwarding 1. Press (Settings/Registration). 2. Press [Function Settings] [Store/ Access Files] [Advanced Box Settings]. 3. Press [Open to Public] check whether [By SMB] is selected.
Q&A Additional Information Additional Information • For information on registering an Advanced Box destination in the Address Book, see e-Manual > Scan and Send. • For more information on forwarding settings, see e-Manual > Settings/ Registration. • For details on the Booklet mode settings, see e-Manual > Access Stored Files. • Use a document that was stored with the [Booklet Scan] mode set. • For details on the Booklet Scan mode settings, see e-Manual > Scan and Store.
Q&A ■ The maximum number of sheets that can be saddle stitched is: 23 The content of the reverse side appears on the copies. If the number of sheets is more than the number stated above, the output is printed without being saddle stitched.
Q&A Additional Information For more information, see e-Manual > Copy. 24 The printed paper appears dirty. ■ Automatic gradation adjustment: 1. Press (Settings/Registration). 2. Press [Adjustment/Maintenance] [Adjust Image Quality] [Auto Adjust Gradation]. 3. Select the desired paper press [Quick Adjust] [Start]. Also, the color appears to be different from the original. If streaks are printed on the paper or the image is not printed evenly, the inside of the feeder may be dirty.
Q&A ■ Use paper with a low moisture content: When printing from the computer, you can set a password for printing (Secured Printing). You can prevent another user from taking the output by mistake or prevent outputs from being left behind because the print job cannot be started until the password is entered on the touch panel display of the machine. For more information, see e-Manual > Practical Workflows.
Q&A ■ To Switch the Network Scan Function to Online: 28 Press [Scanner] [Online]. Can I make copies or send a facsimile of different size originals at the same time? You can make copies or send a facsimile of different size originals at the same time by using the Different Size Originals mode. * The Different Size Originals mode enables you to copy/scan different size originals with the same widths (11” x 17” and LTR, or LTRR and STMT, etc.
Q&A 30 Can I print on the reverse side of Can I output paper to a different the preprinted paper? tray according to the function? You can use [2nd Side of 2-Sided You can set the output tray for Page] for the multi-purpose tray to each function and set priorities for print on paper already printed on. outputting paper. Troubleshooting 29 * The output trays indicated by Tray A, B, and C differ according to the optional product attached to the machine.
Q&A 31 32 Can I print on envelopes? What are the types of paper that I can use? Load the envelopes to print on in the multi-purpose tray. You can load and print on the following paper: Paper Drawer Weight 14 lb bond to 80 lb cover (52 to 220 g/m2) Size Paper Drawer 1: LGL, LTR, LTRR, STMTR, EXEC, Custom Size (5 1/2” x 7 1/8” to 12” x 15 3/8” (139.7 mm x 182 mm to 304.8 mm x 390 mm)) Paper Drawer 2: 12” x 18”, 11” x 17”, LGL, LTR, LTRR, STMTR, EXEC, Custom Size (5 1/2” x 7 1/8” to 12” x 18” (139.
Q&A 33 34 How do I print data received via How can I manage documents that fax/I-fax on paper specified in failed to be forwarded? advance? Troubleshooting You can specify how to manage You can change the paper jobs that failed to be forwarded source from [Paper Drawer Auto in [Handle Files with Forwarding Selection On/Off] in Errors] in (Settings/ (Settings/Registration). Registration). ■ Setting procedure: ■ Setting procedure: 1. Press (Settings/Registration). 2.
Q&A 35 36 When a fax fails to be sent, both How do I print the data received the TX Report and the Fax TX from specific destinations only? Report are output. Is there a way to not output the Fax TX Report? You can set the Store/Print Received File mode in Forwarding Disable the output function for Settings to print the data received the Fax TX Report. Specify the from specific destinations only. following settings. ■ Disabling output of the Fax TX Report: 1. Press (Settings/Registration). 2.
Q&A Additional Information • If the Fax Memory Lock is being used, received data is stored in the Memory RX Inbox without being printed. • For more information, see e-Manual > Settings/Registration.
Q&A Additional Information If the problem is still not resolved, see Chapter 4, “Troubleshooting.” 40 Numbers, such as #751 and #801 are displayed on the touch panel display. What do they mean? 39 I cannot remove the toner cartridge after the toner replacement cover These are error codes indicating is opened. that a job or operation did not complete successfully. They are displayed on the Details screen Check the touch panel display.
Q&A 41 42 I cannot print from the computer. It seems as though turning OFF Did the machine malfunction? the machine is different from the previous imageRUNNER. I am Troubleshooting afraid that this may be a wrong Check the following possible operation. causes: ■ Is the network cable disconnected? For the previous imageRUNNER, you needed to press and hold the control panel power switch for more than three seconds before the machine entered the Shutdown mode.
Q&A 43 44 The touch panel display is I have just sent an important completely black. document via facsimile. Can I check to make sure that it was sent correctly? The main power has not been turned ON, or the machine may have entered the Auto Sleep You can check the send job status mode to save energy. Follow the from the Status Monitor/Cancel procedure below. screen or receive notification of the sending result via e-mail. ■ Turning the main power ON 1.
Q&A Additional Information 45 Can I restrict the number of copies/ prints? Troubleshooting To perform this procedure, you must have administrator privileges. For more information, see e-Manual > Security. You can also change the default settings for the Copy screen from the Color mode to the Black mode. For more information, see e-Manual > Settings/Registration. If Department ID Management is used, you can restrict the color copy or print output within groups.
Q&A ■ Setting procedure: 1. Press (Settings/Registration). 2. Press [Preferences] [Display Settings] [Language/Keyboard Switch On/Off]. 3. Press [On] [OK] [Language/ Keyboard Switch]. 4. Select the language to display press [OK]. ■ Setting the Default Display That Appears after the Machine Is Turned ON: 1. Press (Settings/Registration). 2. Press [Preferences] [Display Settings] [Default Screen after Startup/ Restoration]. 3. Select the settings press [OK].
Q&A 48 I want to check the IP address for this machine to run the Remote UI, but I do not know how to check it. Additional Information • To perform this procedure, you must have administrator privileges. For more information, see e-Manual > Security. • If you cannot start the Remote UI, specify the following settings. Troubleshooting 1. Press (Settings/Registration). 2. Press [Management Settings] [License/Other] [Remote UI]. 3. Press [On] [OK].
Q&A 49 Can I change the default settings of the printer driver? You can change the print settings ■ Using a Macintosh: Page Settings: 1. Click [Page Setup] from the [File] menu in the application software. 2. Select each item as indicated below. Setting: [Page Attributes] Printer: The name of your printer 3. Click the drop-down list [Save As Default] [OK]. of the printer driver from the computer you are using. ■ Using Windows: 1. On the [Start] menu, click [Control Panel] [Printer]. 2.
Q&A 5. Click the drop-down list select the saved preset name click [Print]. 50 Is there a way to adjust the sound heard when fax sending/receiving is complete? Troubleshooting You can use (Volume Settings) on the control panel to adjust the volume. ■ Setting procedure: 1. Press (Volume Settings) on the control panel. 2. Press or to adjust the Alarm Volume and Monitor Volume press [OK].
Q&A 51 What is MEAP? MEAP stands for Multifunctional Embedded Application Platform and is a software platform for the Canon multitasking machines. You can expand the functions or customize them by installing the MEAP application from the computer to the multitasking machine. ■ Workflow Composer The Workflow Composer is an application that increases the efficiency of operations that use multiple functions of the machine.
CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A., INC. One Canon Park, Melville, NY 11747, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59, 1185 XB Amstelveen, The Netherlands (See http://www.canon-europe.com/ for details on your regional dealer) CANON LATIN AMERICA, INC. One Canon Park, Melville, NY 11747, U.S.A. CANON AUSTRALIA PTY. LTD 1 Thomas Holt Drive, North Ryde, Sydney, N.S.W.
