User`s guide

Printing Problems and Remedies
8-4
8
Troubleshooting
Printing Problems and Remedies
This section describes how to resolve basic printing problems.
Unable to Install a Driver (TCP/IP Network)
Cause The IP address of the computer in which a driver is to be installed is not permitted by the
settings for <RX/Print Range> in [IP Address Range Settings].
Remedy If you want to use IPP for printing and the IP address of the computer in which a driver is to
be installed is not permitted by the settings for <RX/Print Range> in [IP Address Range
Settings], the driver cannot be installed successfully. Check the settings for <RX/Print
Range> in [IP Address Range Settings]. (See step 21 in "TCP/IP Settings," on p. 3-4.)
Unable to Install a Driver (NetBIOS Network)
Cause The IP address of the computer in which a driver is to be installed is not permitted by the
settings for both <RX/Print Range> and <Setting/Browsing Range> in [IP Address Range
Settings].
Remedy If you are using a NetBIOS network and the IP address of the computer in which a driver is to
be installed is not permitted by the settings for both <RX/Print Range> and <Setting/
Browsing Range> in [IP Address Range Settings], the driver cannot be installed successfully.
Check the settings for both <RX/Print Range> and <Setting/Browsing Range> in [IP Address
Range Settings]. (See step 21 in "TCP/IP Settings," on p. 3-4.)
Unable to Print from a TCP/IP Network
Cause 1 The machine and cable are not properly connected.
Remedy Turn OFF the machine's power switches, check that the machine is connected to the network
using the proper cable, and then turn them to ON again. (See "Connecting the Machine to a
Computer or Network," on p. 2-3.)