Professional Service & Support

FOR MORE INFO VISIT: PRO.USA.CANON.COM/SUPPORT
FOR MORE INFO VISIT: LEARN.USA.CANON.COM AND
USA.CANON.COM/CANONLIVELEARNING
Whether you are a business of one, an organization of many, or somewhere in between,
working professionals need service they can count on. Canon has spent years fine-tuning
the range of services it offers to individual professionals, and has built its business on their
satisfaction. You can use Canon’s lineup of professional products with confidence because
Canon’s team of service experts is ready to assist.
Product Repair and Maintenance
 •NationwideState-of-the-ArtServiceFacilities
 •FastRepairProcessing&AvailableLoanerEquipment
 •GenuineCanonParts
 •Factory-LevelQuality
 •PrecisionLensCenters
Customer Service & Technical Support
 •TeamofIndustryExperts
 •Industry-LeadingResponseTimes
 •In-HouseStudioTestEnvironment
 •24/7SupportAvailable
 •100%U.S.-BasedCallCenter(AllCanonEmployees)
Canon Professional Services (CPS):
Multiple membership levels are available for individual, full-time
workingprofessionalswhousequalifyingCanonequipment.Available
benetsinclude24/7technicalsupport,expeditedanddiscounted
repairservice,on-siteeventsupport,loanerequipment,andmore.
Canon Enterprise CPS:
Customized to provide service and support benefits to medium and
large-sizedorganizationsthatownlargequantitiesofCanonimaging
products.EnterpriseCPSbenetsincludeprioritytelephonesupport
andrepairprocessing,repairdiscounts,andon-siteequipment
maintenance. Standard program options are available and the
programcanalsobecustomizedtomeetthespecicandunique
needs of your organization.
Canon CarePAK PRO for Professional Inkjet Printers:
Thisoptionprovidesacosteffectiveserviceprogramforprofessional
inkjet printers, offering protection from unexpected repairs.
CarePAK PRO offers additional benefits for select printers including
expeditedrepairprocessing,24/7technicalsupport,andmore.
At Canon, inspiring our professional customers to reach new heights is our core mission.
Toachievethis,weofferarangeofonlineandliveeducationalresourcestosupportand
inspire photographers and filmmakers.
AlloureducationalcontentisfreeontheCanonDigitalLearningCenter(CDLC)website.
Thereyou’llndabroadrangeofeducationalresources,suchasarticlesandvideoson
product training and usability, covering all imaging areas including professional video and
digitalcinema,photographyandprinting.EnjoyaccesstoHow-Tovideos,WhitePapers,
QuickGuides,interviewsandmoreontheCDLC,whichisoptimizedforviewingonmobile
devices, tablets and PCs.
CanonLiveLearning(discountedforGoldandPlatinumCPSmembers)featureswide-ranging
classes taught by industry professionals. Course offerings include professional development
seminars, hands-on photography, video and digital cinema workshops at exciting locations
all across the country. Workshop events also have the latest in Canon professional gear for
demonstration and trial usage.
Focused on Professionals. Custom Service Programs That Fit Your Needs. Take Your Creativity To The Next Level.
Regardlessofsize,allorganizationsrequirethesame
reliable,high-qualitycustomerservice.Weunderstandthat
eachindividualbusinesshasitsownuniquerequirements,
which is why our renowned customer service can
be customized specifically to your needs.
Canon Field Maintenance Service
Canontechnicianscancometoyourlocationtoperformequipmentcleanings,maintenance,minor
repairs, and other on-site support.
Canon Corporate Service Training Program
Haveyourowninternalservicedepartment?Canoncantrainyourtechnicianstomaintain,
clean, and perform minor repairs on Canon imaging products.
Flexible to Fit Your Needs.
Canon’s custom service programs are designed for professionals with even the most critical
uptimerequirementsandhighpriorityneeds,andprovideextensiveserviceandsupport
benefits to keep your business up and running.
CUSTOM PROGRAMS. EDUCATION.SERVICE & SUPPORT. CUSTOM PROGRAMS. EDUCATION.SERVICE & SUPPORT.
“ Canon CPS went above
and beyond to help me
out while on assignment.
It is for reasons like this
that I rely on Canon time
and time again. Their
customer support is and
has always been the best
that I have dealt with
and they always go the
extra mile to make sure
their photographers are
covered and have the
equipment they need to
get the job done.”
– Andrew R., TN 9/20/2014
CPS Gold Member
FIELD
SUPPORT
PRODUCT
MAINTENANCE
PHONE
SUPPORT
DISCOUNT
REPAIR
$
FAST REPAIR
TURNAROUND
CUSTOMIZABLE
PROGRAMS