Bk C M Y Series User's Manual Series User's Manual CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON COMPUTER SYSTEMS, INC. 2995 Redhill Ave., Costa Mesa, CA 92626, U.S.A. CANON CANADA INC. 6390 Dixie Road, Mississauga, Ontario, L5T 1P7, Canada CANON EUROPA N.V. P.O.Box 2262, 1180 EG, Amstelveen, The Netherlands CANON (UK) LTD. Woodhatch, Reigate, Surrey, RH2 8BF, United Kingdom CANON FRANCE S.A.
Copyright © 2000 CANON INC. ALL RIGHTS RESERVED. • Copying of all or part of this guide without prior permission is strictly forbidden. • Canon Inc. reserves the right to revise the contents of this guide without advance notification. • Every effort has been made to ensure that the information contained in this guide is correct. If any error or omission is found, contact the manufacturer. Refer to the Contact List provided with the printer for the contact point of your nearest Canon office.
■ FCC Regulations Color Bubble Jet Printer, Model K10196 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for class B digital device, pursuant to Part 15 of the FCC Rules.
■ Canadian Radio Interference Regulations This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Industry and Science Canada.
■ Table of Contents Chapter 1 Introduction.....................................................................................6 How to use this manual.....................................................................6 Conventions ................................................................................7 About Documents .......................................................................7 About the Setup Software & Reference Guide CD-ROM ..........8 General Safety Warnings and Precautions.....
Chapter 4 Performing Test Prints.................................................................56 Starting the test prints .....................................................................56 Sample test prints............................................................................58 Printer settings...........................................................................58 Nozzle Check Pattern................................................................
Glossary ..............................................................................................................164 Index ...................................................................................................................
Chapter 1 Introduction Congratulations on your purchase of the Canon BJC-55 Series Color Bubble Jet Printer. We appreciate you choosing this printer to meet your printing needs. The BJC-55 Series is compact, lightweight, and offers excellent colour print quality. We hope you will be satisfied with this advanced Bubble Jet technology.
head and printer, and describes the proper procedures for printer transportation and storage. Also describes installation of the optional Color Image Scanner Cartridge IS-12. 1 Chapter 6 Troubleshooting Gives detailed instructions for solving common problems. If you have any difficulties, refer to this section. Appendices Lists paper specifications, accessories, and specifications.
About the Setup Software & Reference Guide CDROM The Setup Software & Reference Guide CD-ROM provided with the printer contains the following programs. Select the desired program on the menu screen. Install Software Installs Software, such as the printer driver and scanner driver for the BJC-55 Series printer. For details, refer to Getting Started. Reference Guide On-line manual which explains how to use the printer. You can view the Reference Guide on the screen of your computer.
About Reference Guide and Adobe Acrobat Reader To view the Reference Guide, Adobe Acrobat Reader 3.0 or later must be installed in your computer. 1 When using Windows 98, Windows 95 or Windows 2000 If Acrobat Reader is installed, the Reference Guide starts up automatically. If Acrobat Reader 3.0 or later is not installed, a message appears and prompts you to install Acrobat Reader 4.0 from the Setup Software & Reference Guide CD-ROM. Follow the instructions on the screen.
Power outlet • To avoid personal injury from an electrical shock, never handle the power cord or plug when your hands are wet. • To avoid causing a fire or serious electrical shock, make sure that the power plug is securely and completely inserted into the power outlet. • To avoid causing a fire or serious electrical shock, never use any type of power adapter other than the universal AC adapter provided with the printer.
Battery • Never heat the battery or incinerate it. Never use or store the battery near an open flame or other high heat source like a stove, space heater, etc. 1 • To avoid short circuiting the battery, never touch the electrical contacts of the battery with a tool or other metal object. Always keep necklaces, hairpins, paper clips, pins, etc. away from the electrical contacts when handling or storing the battery.
• If liquid leaked from the battery comes into contact with your eye, wash it in cold running water and contact a physician for medical treatment immediately to prevent injury or impaired vision. • If the battery leaks, or emits smoke or noxious odorous, move it immediately to a cooler location.
Printer location • To avoid damage to the printer or possible personal injury, place the printer on a flat, stable surface that is safe from sudden shocks or strong vibrations to ensure that it will not fall. 1 • To avoid damage to the printer which could result in a fire or electrical shock, place it in a location that is protected from dust, direct sunlight, high temperature, and high humidity.
• Never carry the printer in a briefcase or handbag with loose, small metal objects (fasteners, jewellery, etc.). Loose objects could enter the paper output slot and damage the printer or cause a malfunction. • Use the printer in a clean location which is free of dust and smoke. Do not leave the printer unattended on top of a table or desk.
• To avoid a fire or electrical shock, do not use an extension cord. 1 Unplug power cord and remove the battery before cleaning • To avoid minor burns or minor injury from moving parts, press the POWER button to switch off the printer then unplug the power cord from the power outlet and remove the battery and allow the electrical contacts inside the printer to cool before cleaning the printer. BJ Cartridges • Store the BJ Cartridges and ink cartridges out of the reach of small children.
• The electrical contacts of the BJ Cartridge become extremely hot during normal operation. To avoid minor burns, never touch the electrical contacts after removing the BJ Cartridge from the printer. • To avoid minor injury from moving parts inside the printer, never open the cover and insert your fingers into the printer while the printer is printing.
■ Important notes about USB connection Follow the simple guidelines below when you connect the printer to a computer with the USB interface cable. The connector for the USB interface cable is on the side of the printer shown below. 1 Rear view USB interface connector Never disconnect the USB interface cable in the following situations: • Before installation of the printer driver. • During installation of the printer driver.
■ Features and benefits This section summarises the features and benefits of the BJC-55 Series. Compact portable design The printer’s extremely compact design and light weight allow it to fit easily into a briefcase. Despite its small size the printer has full colour printing capability on plain paper and a variety of other media. The rechargeable lithium-ion battery pack allows you to operate the printer without connecting the AC adapter.
■ Options and supplies Canon offers the following options and supplies. Whenever you need any of these replaceable items, contact a local Canon Authorised Dealer or your Canon marketing representative. 1 BJ Cartridges and ink cartridges Color BJ Cartridge BC-11e/BJ Cartridge BC-12e Photo This cartridge incorporates a Bubble Jet print head unit and two replaceable ink cartridges: BCI-11 Color/BCI-12 Photo Color and BCI11 Black/BCI-12 Photo Black as described below.
Black BJ Cartridge BC-10 This cartridge contains both a print head unit and replaceable black ink cartridge. This cartridge is more cost-effective for black-and-white printing and enables faster output. Ink Cartridge BCI-10 Black Print head unit • BCI-10 Black: This is a replacement for the black ink cartridge used in the Black BJ Cartridge BC-10.
Print media To extend the capabilities of your printer, Canon offers several types of special print media. 1 Bubble Jet Paper LC-301 Specially designed for Canon Colour Bubble Jet printers, this paper produces sharp and vivid colour output with a more natural appearance. This water-resistant plain paper has been developed by Canon for optimum colour printing. This excellent value paper offers an affordable alternative to plain paper for everyday use. A4 and Letter sizes are available.
Glossy Photo Cards FM-101 Glossy Photo Cards FM-101 have detachable edges that you can remove after printing so that prints look like borderless photographs. This media is ideal for printing items such as invitation cards. Feed paper using the optional Auto Sheet Feeder ASF-50. For detailed instructions about using this media, refer to the instruction sheet provided with each packet of Glossy Photo Cards FM-101.
Available options The following options are available for use with this printer. For details, contact your local Canon Authorised Dealer or Canon marketing representative. 1 Canon Auto Sheet Feeder ASF-50 This optional sheet feeder can be easily and quickly installed on the front of the printer and allows you to stack and feed more than one sheet at a time for multi-sheet print jobs. Color Image Scanner Cartridge IS-12 Turns your printer into a colour scanner.
Chapter 2 Setting Up the Printer This chapter describes how to set up the BJC-55 Series. It offers guidelines on finding a suitable location for the printer, explains how to unpack the printer, and gives an overview of the printer’s components. Even if you have already set up the printer by following the instructions in Getting Started, read this section to become familiar with the parts of the printer and how to use them more efficiently.
Operation panel Allows you to operate some functions. (☞26) Auto Sheet Feeder ASF-50 connector Connects the optional Auto Sheet Feeder ASF-50 to the printer. Power connector Connects the printer to the universal AC adapter. 2 Power lock switch After the power lock switch is slid to the right ( : off position), you can press the POWER button to switch the printer on and off.
Rear view USB interface connector Paper output slot IrDA interface Paper output slot Ejects paper after it is printed. Place the printer on a flat clean surface with enough space to support printed sheets as they are ejected. USB interface connector Provides connection point for connection of a USB interface cable from the computer. IrDA interface Provides wireless connection between the printer and a computer equipped with an IrDA interface.
POWER button Press to switch the printer on and off. (☞32) POWER lamp Flashes for a few moments after power on and then lights and stays on to indicate that the printer is ready for normal operation. The POWER lamp flashes in the following situations: 2 • During print head cleaning after you switch the printer on. The print head is cleaned automatically every time you switch on the printer. When the POWER lamp stops flashing, print head cleaning is finished and the printer is ready for operation.
• Print head flushing. Press and hold down the RESUME button for over six seconds until the printer beeps three times then release to start print head flushing. The POWER lamp flashes during print head flushing. (☞85) CHARGE/ERROR lamp When the printer is off and the AC adapter is connected to the printer and plugged into the power mains, the CHARGE/ERROR lamp lights green and stays on while the battery pack inside the printer is recharging. After the battery pack is fully charged, this lamp will go off.
3. Align the mark on the printer ( ) with the mark on the battery pack ( ) and insert the left end of the battery pack into the printer at a slight angle. 2 4. Push in on the right side of the battery pack to lock it in place. 5. Close the front cover.
FOLLOW THESE GUIDELINES WHEN STORING AND HANDLING THE BATTERY PACK: • A battery pack is not charged when purchased. You must charge the battery pack for about 4 to 6 hours for it to reach full charge. • For best results, use the battery pack at room temperature. At low temperatures the capacity of the battery pack is diminished and it will print fewer sheets between recharging sessions.
■ Connecting the printer and installing the printer drivers The procedures for connecting the printer and computer and the installation of the printer driver are described in Getting Started. The connection procedures differ, depending on the type of computer that you want to use, so you must read Getting Started, especially if you are using a Canon Bubble Jet printer for the first time.
■ Switching the printer on and off 1. Before you switch the printer on, check the power lock switch on the right side of the printer. If the power lock switch is in the left position, slide it to the right. When the power lock switch is in the left position, it locks the power switch off so it cannot be switched on accidentally during transportation. 2. 3. To switch the printer on, press the POWER button. To switch the printer off, press the POWER button.
■ Installing and using printer drivers In order to use a BJC-55 Series Printer, you must install the correct printer driver on your computer. This section explains the printer drivers. Printer drivers for Windows 98, Windows 95, Windows 2000 and Mac OS 8.5/Mac OS 9 (If you are using an iMac, you must use Mac OS 8.1 or later.) are provided with the printer. For installation instructions, see Getting Started or the Windows Printer Driver Guide or Macintosh Printer Driver Guide.
What you need for infrared data transmission You can use the infrared interface with Windows 95, Windows 98, or Windows 2000. However, in order to use the infrared interface, your computer should meet the following requirements. Computer CPU IrDA Baud rate (transmission speed) Infrared transmission device Operating system IBM PC/AT or a compatible computer Intel Pentium or faster IrDA 1.1 or later Max.
3. From the Start menu, choose Find, then click on Files or Folders. This displays the Find All Files dialog box. 4. Enter the file name Infrared.txt in the Named box, and then click on the Find Now button. (Normally, these files exist under the Windows directory.) 5. The Infrared.txt file describes the procedures for installing and using the IR Communications Driver Version 2.0. Please read the contents of the file carefully.
* * * * * ... approx. 15 degrees The following conditions may reduce the reception range of the IrDA interface. • If another IrDA device is attached. • If another infra-red device, like a set of wireless headphones or a remote controller, for example, is broadcasting in the same area. • If the IrDA port is exposed to sunlight, fluorescent light, or any other strong light source like a large torch. • If the IrDA port is not clean. Clean it with a soft, dry cloth if the port is smudged or dirty. 3.
■ Installing the BJ Cartridge This printer is shipped with a colour and black BJ Cartridge, one of which must be installed before you can use the printer. Each BJ Cartridge contains removable ink cartridges and a print head unit which releases the ink. The Color BJ Cartridge BC-11e or BJ Cartridge BC-12e Photo is mainly for colour printing, and the Black BJ Cartridge BC-10 is for monochrome printing. Select the cartridge based on the print job (colour or monochrome).
Black BJ Cartridge BC-10 Use this cartridge for printing in black and white for draft output. When the BC-10 is installed your output will print faster. The BC-10 is also more cost effective for monochrome printing because it can print more pages per cartridge than the BC-11e. Ink Cartridge BCI-10 Black When the black ink runs out, replace only this ink cartridge.
BJ Cartridge installation 1. Press the POWER button. When you switch the printer on, the printer beeps three times and the cartridge holder moves to the centre if a BJ Cartridge is not installed. 2. 2 Open the top cover. • Never move the cartridge holder to the centre by pulling the film cable. Never touch the interior of the empty cartridge holder, the terminal of the print head unit, the print head itself, or the film cable when installing the BJ Cartridge (shaded portions).
3. Remove the BJ Cartridge from its protective packaging. Black BJ Cartridge BC-10 Color BJ Cartridge BC-11e/ BJ Cartridge BC-12e Photo (Illustration below shows the color BJ Cartridge BC-11e.) or When you use the Color BJ Cartridge BC-11e or BJ Cartridge BC-12e Photo, make sure that two ink tanks, one BCI-11 Black and one BCI-11 Color (or one BCI-12 Photo Black and BCI-12 Photo Color), are installed in the BJ Cartridge. Printing is not possible if the ink tanks are not installed correctly. 4.
• To avoid staining your clothing or items in your work area, do not drop or shake the BJ Cartridge. The ink in the BJ Cartridge can stain fabric permanently. • After removal, discard the protective cap and tape immediately according to regulations in your area regarding the disposal of such items. Never attempt to reattach the protective cap or tape to the BJ Cartridge. Reattaching the cap or tape prevents colour printing from executing correctly.
6. Press down gently on the high side of the BJ Cartridge until it snaps in place. 7. Close the top cover. 8. Wait about three seconds and press the CARTRIDGE button once. CARTRIDGE POWER RESUME CHARGE ERROR After the BJ Cartridge is installed, the printer requires at least two seconds to detect the presence of the BJ Cartridge then the cartridge holder will move to the home position. Always press the CARTRIDGE button to move the cartridge holder to the home position.
2 Chapter 2 Setting Up the Printer 43
Chapter 3 Printing This chapter describes how to load plain paper and special media in the printer. To get the best performance from your printer, use the media most appropriate for the task and make sure that you follow these instructions to load it correctly. ■ Paper and other print media • Always handle paper and special print media by the edges, and avoid touching the print surfaces of the sheets. If the print surface is soiled or scratched, the print quality will deteriorate.
■ Selecting paper types One of the most important things you can do to ensure the best possible performance from your printer is to select the correct print media. Your printer produces letter-quality print on most plain paper, including cotton bond and photocopier paper, and does not require special ink jet paper. However, the print quality varies with different paper types, especially with colour printing. Plain paper should be fully tested before large quantities are purchased.
Special media Several special media have been designed for use with the BJC-55 Series and other Canon Bubble Jet printers. When you handle special media other than plain paper (e.g. Coated Paper), follow these guidelines: • Store the media in its original package until you are ready to use it. Exposing media to direct sunlight or air may lower the print quality. • Avoid high temperature and high humidity.
The following envelopes cannot be used: • Envelopes with windows, holes, perforations, cutouts, and double flaps. • Envelopes made with special coated paper or deeply embossed paper. • Envelopes using peel-off sealing strips. • Envelopes in which letters have already been enclosed. • Warped envelopes or envelopes that have been folded. Selecting the print media 3 The correct choice of media is particularly important for colour printing.
copier transparencies as they cannot absorb the ink. • If back-lighting is available for your presentation, you can use Back Print Film BF-102. This print medium is a mylar translucent sheet on which colours appear very vivid when shown with a back-lighting device. • You can also produce original designs on T-Shirt Transfer TR-201 (TR-101 in the U.S.) and transfer them with a hot iron to cotton or cotton-polyester blend T-shirts. • For envelopes, use European DL size (220 x 110 mm) or U.S.
3. Select one sheet of the media you want to load and hold the print side up at the edge of the feed slot. You must determine the correct print side of the sheet, based on the type of media you are using. Refer to the table below.
4. Slide the paper guide ➊ to the mark for the size of the media you are loading. 5. Hold the sheet with the print side up and align the left edge of the sheet with the stopper ➋ on the left side of the front cover. Stopper 2 3 4 A Mark for the size 1 Paper guide 6. Insert the paper straight into the printer ➌ (about 5 cm) until it stops. Push the sheet in slightly and hold it in place for about two seconds. The sheet will feed partially into the printer.
■ Changing the BJ Cartridges Follow the procedure below to change the BJ Cartridges. For example, before you print a long report full of black-and-white text, replace the Color BJ Cartridge BC-11e or BJ-Cartridge BC-12e Photo with a Black BJ Cartridge BC-10. 1. Check the printer POWER lamp and make sure that it is on. If the printer is off, press the POWER button to switch it on. 2. Press the CARTRIDGE button. The cartridge holder moves to the centre and the POWER lamp flashes.
4. With the tip of your finger, lift up the green tab on the corner of the BJ Cartridge then raise the cartridge and green print head unit out of the cartridge holder. The white and Grey tabs are used for replacing the ink cartridge. Hold the green tab to remove the BJ Cartridge. Always hold a BJ Cartridge by its sides and never touch the wet print head or metal contacts.
5. After removing the partially used BJ Cartridge, use the BJ Cartridge Container SB-10 supplied with the printer. Align the marks on the BJ Cartridge with the marks on the container and insert the BJ Cartridge into the container. 6. Screw the lid onto the storage container until it stops then continue twisting the lid until the mark on the lid is aligned with the mark on the body of the storage container. Always screw the lid on tightly to prevent the BJ Cartridge from drying out. 3 Lid Mark Mark 7.
8. If you are installing a new BJ Cartridge, remove the orange protective cap and orange protective tape from the BJ Cartridge. Protective tape Protective cap To avoid staining your clothing or articles in your work area, do not drop or shake the BJ Cartridge. The ink in the BJ Cartridge can stain fabric permanently. 9. Insert the BJ Cartridge as shown below. Align the marks on the BJ Cartridge and the cartridge holder (yellow-yellow, black-black). Insert the BJ Cartridge to align the marks ( ).
10. Press down on the high side of the BJ Cartridge until it snaps into the cartridge holder. 3 11. 12. Close the top cover. Wait about three seconds and press the CARTRIDGE button once. After the BJ Cartridge is installed, the printer requires at least two seconds to detect the presence of the BJ Cartridge. The cartridge holder moves to the home position, and the printer automatically executes print head cleaning. Once print head cleaning is completed, the printer is ready to print.
Chapter 4 Performing Test Prints In this chapter we will show you how to perform all the test prints with the operation panel. These test prints can also be executed from the Windows printer driver. ■ Starting the test prints Follow this general procedure to perform any test print. To avoid fouling the platen with wet ink, never attempt to perform a test print on paper smaller than A4 or Letter size. You can print on either side of plain paper. 1.
Samples and descriptions of each test print are provided on the following pages. In addition to starting the test prints, you can also use the POWER button to change the printer default settings. 1. 2. Press the POWER button to switch the printer off. Press and hold down the POWER button and count the number of beeps. Release the POWER button when you hear the number of beeps for the defaults you want to set.
■ Sample test prints Printer settings Lists the current settings for the printer. Status Information Sample Nozzle Check Pattern Prints a hatch pattern so you can check the performance of the print head. If the print heads become clogged, the lines will appear broken or not complete. Normally, print head cleaning or print head flushing will correct print head performance.
4 Chapter 4 Performing Test Prints 59
Chapter 5 Daily Operation and Printer Maintenance This chapter covers the care and maintenance of your Canon BJC-55 Series printer including instructions for transporting, storing, and cleaning the printer, replacing BJ Cartridges, and cleaning the print head. Your printer requires little maintenance but to keep it in top operating condition, you should perform the following routine maintenance.
1. Press the POWER button to switch the printer off. CARTRIDGE POWER 2. RESUME CHARGE ERROR Connect the power cord to the AC adapter ➊, insert the DC plug into the printer ➋, and insert the power cord into a power source ➌. 3 2 1 5 The CHARGE/ERROR lamp will remain illuminated green until the battery pack is completely recharged. 3. When the CHARGE/ERROR lamp goes off, you can disconnect the AC adapter. • The battery pack requires six hours (maximum) to recharge.
Replacing the battery pack Follow this procedure to replace the battery pack. You can replace the battery pack at any time. You may want to purchase and carry extra battery packs for emergencies. However, please remember that new battery packs must be fully charged before you can use them. Before you travel, make sure new battery packs are fully charged. You must also replace a battery pack after it is exhausted.
6. 7. Remove the new battery pack from its packaging. Align the mark on the printer ( ) with the mark on the battery pack ( ) and insert the left end of the battery pack into the printer at a slight angle. Insert here Align here 8. 9. 10. marks 5 Push in the right side of the battery pack to lock it in place. Close the front cover. If you have just installed a new battery pack, you must allow it to charge before you can use it. Just leave the AC adapter connected to the printer and the power outlet.
■ Setting the low-ink warning How to enable the low-ink warning This printer is provided with a low-ink warning. Before the printer is shipped, the low-ink warning is set to off. For details about setting the low-ink warning with the printer driver, see the Windows Printer Driver Guide or Macintosh Printer Driver Guide. • The procedure below describes how to switch the low-ink warning on and off with the operation panel. The low-ink warning can also be switched on and off with the printer driver.
4. Reset the operation count for the low-ink warning For every ink cartridge replaced, press and hold down the RESET button for the required number of beeps.
■ Replacing ink cartridges In this section we show you how to handle and replace the ink cartridges. Handling ink cartridges BJ Cartridges and ink cartridges should be used within six months of purchase to ensure optimum printing. To avoid leaking or drying, follow these simple precautions: • Never attempt to disassemble an ink cartridge. • Never shake an ink cartridge. • Never unpack an ink cartridge until you are ready to install it. • Do not remove ink cartridges from the BJ Cartridge unnecessarily.
Examining the ink cartridges The Color BJ Cartridge BC-11e/BJ Cartridge BC-12e Photo employs the Ink Cartridge BCI-11 Color/BCI-12 Color and the Ink Cartridge BCI-11 Black/BCI-12 Black. (Illustration below shows the Color BJ Cartridge BC-11e.) Ink Cartridge BCI-11 Color Ink Cartridge BCI-11 Black When the colour ink runs out, replace this ink cartridge. When the black ink runs out, replace this ink cartridge.
Replacing an ink cartridge Replace an ink cartridge when it runs out of ink. The frequency of changing the ink cartridges will vary according to how the printer is used. If you frequently print images of heavy density, you will need to change the ink cartridges more often. For details about cartridge capacity, refer to the Printer Specifications at the end of this user’s manual.
When the top cover is open, never touch the orange film cable inside the printer. 4. Release the hook on the ink cartridge and raise it up as shown in the illustration below. Dispose of the ink cartridge immediately. You may want to place it in a plastic bag to keep from spilling any ink. Ink Cartridges BCI-11 Color and Black/BCI-12 Photo Color and Photo Black (Illusration below shows the Color BJ Cartridge BC-11e.) Press this white hook to remove the colour ink cartridge.
Ink Cartridge BCI-10 Black Press this grey hook to remove the ink cartridge. Do not press the green tab! This is for BJ Cartridge replacement. Be sure to leave the green print head unit in the printer. DO NOT TOUCH THE INTERIOR OF THE CARTRIDGE HOLDER, THE BASE OF THE PRINT HEAD UNIT, THE PRINT HEAD, THE FILM CABLE, OR THE INK CARTRIDGE FILTERS WHEN CHANGING THE INK CARTRIDGE.
Do not touch or insert anything into these filters. Do not touch or insert anything into this filter. TO AVOID DROPPING AN INK CARTRIDGE AND SPILLING INK ON YOUR HANDS, CLOTHING, OR AROUND THE WORK AREA, ALWAYS HANDLE INK CARTRIDGES WITH CARE. INK STAINS CANNOT BE REMOVED FROM FABRIC. 6. 5 Position the new ink cartridge so that its filter is on the bottom, and insert it as shown in the illustration below. BCI-11/BCI-12 Insert the ink cartridge to align the marks ( ).
7. Press down gently on the high side of the ink cartridge until the ink cartridge clicks into the print head unit. BCI-11/BCI-12 8. 9. BCI-10 Close the top cover. Press the CARTRIDGE button. The cartridge holder moves to the home position and the printer starts cleaning the print head. ■ Replacing BJ Cartridges Follow this procedure to replace or exchange a BJ Cartridge. Before you replace a worn BJ Cartridge...
1. 2. Print a Nozzle Check Pattern. (☞56) 3. Print another Nozzle Check Pattern. If the pattern is still poor, flush the print head twice. (☞85) 4. If print head flushing fails to correct the problem, follow the procedure below to replace the BJ Cartridge. If the quality of the pattern is poor, clean the print head four or five times. (☞85) Replacing a BJ Cartridge Follow this procedure to replace the BJ Cartridge.
4. Press the CARTRIDGE button. The cartridge holder moves to the home position and the printer starts cleaning the print head. After print head cleaning is completed, the printer is ready for operation. ■ Installing the optional Color Image Scanner Cartridge IS-12 The printer can be converted to a colour image scanner by installing the optional Color Image Scanner Cartridge IS-12. This section describes how to install the scanner software and, install and remove the Scanner Cartridge.
For Windows: 1. Set the Setup Software & Reference Guide CD-ROM in your CDROM drive. 2. 3. Click the Install Software button. 4. Click the Start button. Click the IS Scan Software button.The button colour changes to red.
5. Make sure that Normal installation is selected and click the Next button. Normal installation installs both IS Scan Plus and IS Scan. IS Scan Plus can be run as an independent program, but IS Scan can be used only with a Twain-compliant software application. Select Install TWAIN driver only when you want to use the scanner software with a Twain-compliant software application. 6. Confirm Destination Location and click the Next button. The installation of the scanner software begins.
For Macintosh: If you have used Mac OS 9 to set up a Multiple User scheme with Limited accounts and Panels accounts, the installation method is different. For more details about installation, open the Scanner Driver folder on the Setup Software & Referance Guide CD-ROM, and then double-click the Readme file. 1. Set the Setup Software & Reference Guide CD-ROM in your CDROM drive. 2. 3. 4. 5. Double-click the IS Scan folder. Double-click the folder of your language. Double-click the Installer icon.
• Copy Utility, another software application which can used with the Scanner Cartridge to copy originals, is provided in the Copy Utility folder on the Setup Software & Reference Guide CD-ROM. To install Copy Utility, open the Copy Utility folder then drag and drop the Copy Utility icon for your language on the hard disk. Installing and removing the Scanner Cartridge This section describes how to install and remove the Scanner Cartridge.
3. Open the top cover. Film cable When the top cover is open, never touch the orange film cable inside the printer. 4. With the tip of your finger, lift up the green tab on the corner of the BJ Cartridge then raise the cartridge out of the cartridge holder. 5 Hold the green tab to remove the BJ Cartridge. Make sure that you remove the whole BJ Cartridge, not just the ink cartridges.
5. Store the BJ Cartridge in a BJ Cartridge Container SB-10. To prevent the print head from drying out, close the lid on the container tightly. If the print head dries out, it will no longer be able to print. 6. Remove the Scanner Cartridge from its protective case. Save the case! You will need it to store the Scanner Cartridge when it is not installed on the printer. 7. With its label facing up, place the Scanner Cartridge in the cartridge holder at a slight angle.
8. 9. 10. Press down gently on the high side of the Scanner Cartridge until it snaps in place. Close the top cover. Press the CARTRIDGE button. After the Scanner Cartridge is installed, the printer requires at least two seconds to detect the presence of the Scanner Cartridge, then the Scanner Cartridge moves to the home position. 5 Removing the Scanner Cartridge Remove the Scanner Cartridge as soon as you are finished scanning and replace it with a BJ Cartridge.
3. Open the top cover. Film cable When the top cover is open, never touch the orange film cable inside the printer. 4. With the tip of your finger, lift up the tab on the Scanner Cartridge then raise it out of the cartridge holder. Tab 82 5. Store the Scanner Cartridge in its protective case. 6. Remove the BJ Cartridge from the BJ Cartridge Container.
7. 8. 9. 10. Insert the BJ Cartridge into the cartridge holder diagonally so the points of the small triangle marks align (yellow-yellow, blackblack). Press down gently on the BJ Cartridge until it clicks into place. Close the top cover. Press the CARTRIDGE button. ■ Cleaning the printer Before you start cleaning You should clean the printer regularly to avoid printing problems.
Cleaning inside and outside the printer 1. Open the top cover. Film cable When the top cover is open, never touch the orange film cable inside the printer. 2. Clean the platen. The platen, which holds the paper in position during ink transfer, may be soiled after a paper jam or other paper feed problems. When the platen is soiled with ink, the back or edge of the printed sheet may be smudged. Use a soft, dry cloth to wipe the platen clean.
3. Clean the underside of the top cover. Ink residues may collect in this area. Cleaning the print head You should start print head cleaning when your print quality is poor. There are two methods of print head cleaning: • Cleaning: Requires about 30 seconds and can improve print quality. • Flushing: Requires about 60 seconds and corrects severe nozzle clogging. Because Flushing consumes a lot of ink, execute flushing only when the print quality does not improve after repeated cleaning.
■ Preparing the printer for travel or storage Follow the procedure below before you transport or store the printer. 1. Press the POWER button to switch off the power. This secures the cartridge holder in the home position. 2. On the right side of the printer, slide the power lock switch to the left position. This locks the printer off so it cannot be switched on accidentally during transportation.
6. If you are going to store the printer for a prolonged period (three months or more), remove the battery pack. You do not have to remove the battery pack to transport the printer. Remove the battery pack only if you are going to store the printer for a prolonged period (three months or more). • Open the front cover. • Push the battery pack release to the right. The battery pack will spring slightly out of the printer. • Remove the battery pack and close the front cover. 7.
Chapter 6 Troubleshooting ■ How to use this Section This troubleshooting section describes problems and solutions for many common problems you may experience. Work through this section as described below. An error message is shown on the screen If there is an error message shown on the screen regarding to the printer, refer to “Error messages”.
• If you forget a procedure, or if you do not know the purpose of an option in the printer driver, use the printer driver on-line Help. For details refer to the Windows Printer Driver Guide or Macintosh Printer Driver Guide. • If you are using Windows, click the question mark (?) in the upper right corner of the dialog box. After the pointer changes to the shape of a question mark, click the option in the dialog box to open a flyout with a description of the selected option.
■ Quick reference list of possible problems Problem Printout is not clear or has white streaks Strange characters printing Cannot start the print job USBPRNxx: write error appears on the screen Cannot install the printer driver Application Error or General Protection Fault appears on the screen Cannot print to the end of the print job Cannot feed manually Printout rotated 90 degrees Vertical lines are broken BJ Cartridge does not return to the home position after installation Cannot print via wireless infra
■ Error messages Here is a list of messages that may appear when an error occurs. Refer to the appropriate section for a possible solution to the problem. Problem See Page Error writing to USBPRNxx: for Printer BJC-55 100 Service error xxx! Call for service! 137 This program has attempted and illegal operation and will shut down. 104 File cannot be found on the specified path or disk. 102 Cannot execute print due to insufficient disk space.
■ Problems and Solutions Windows Macintosh Other Printout is not clear or has white streaks Low ink could cause faded characters and white lines to appear on the printout. Windows Macintosh Other Try printing a nozzle check pattern Check the status of the BJ Cartridge by printing the nozzle check pattern. (☞56) Look at the nozzle check pattern to confirm the print quality. Compare with the Color BJ Cartridge BC-11e and Color BJ Cartridge BC-12e Photo nozzle check pattern samples.
If print quality is not restored after cleaning Perform print head deep cleaning to flush the nozzles. Print a nozzle check pattern to see if the printing quality has been restored. Repeat deep cleaning if the problem still persists. (☞85) If print quality is not restored after deep cleaning The ink may have run out. Replace the ink cartridge and print the nozzle check pattern to see if the printing quality has been restored.
Windows Macintosh Other Strange characters printing The text or the image on the screen appears normal but the printer prints strange unreadable characters. Normal Abnormal – Strange characters Printer Features ■ Simple, compact design The light, yet sturdy construction of the BJC-2000 allows easy set up and operation, even for beginners, and it will not require much space in your work area.
Windows Macintosh Other Check interface cable connections at the printer and computer Interface cable could be defective. Replace it with a new interface cable and resume printing. If your system contains a printer switching device, a USB hub or an external buffer, remove these devices and try connecting the printer directly to the computer. * If the printer operates normally without the switching device, the USB hub or the external buffer, call for service.
Windows Macintosh Other Cannot start the print job The printer does not respond when the print job is executed from the computer. Windows Macintosh Other Check the printer status and its cable connections Make sure the printer is ready for printing and that the cable is connected correctly. Interface cable could be defective. Replace it with a new interface cable and resume printing. Make sure that the interface cable is connected properly.
Selecting USBPRNxx: as the printer port 1. 2. 3. 4. Click Start, point to Settings, and click Printers. Right-click Canon BJC-55 and then click Properties. Click the Details tab. Go to Print to the following port and then select USBPRNxx: (Printer Port). If the problem persists make sure the printer port (USBPRNxx) is operating normally. Checking operation status of USBPRNxx 1. 2. 3. 4. Click Start, point to Settings and click Control Panel. 5. Click the General tab. Double-click the System icon.
Macintosh Check to make sure that the printer has been selected with the Chooser Make sure that BJC-55 Series is selected at the Chooser. Also make sure that the correct printer port is selected. Selecting the printer with the Chooser 1. 2. From the Apple menu, select Chooser. 3. Click the Close Box. Click the BJC-55 icon.
Windows Other Cannot print via the infrared port If the print job does not start when using the infrared port, check the location of the printer in relation to the computer or PDA. Change the location of the printer so the infrared ports are facing on another at the correct distance and angle. The distance and the angle between the infrared ports could differ with computer model, the PDA capability and the surrounding environment.
Windows USBPRNxx: write error appears on the screen If an error occurs when the print job is sent to USB port USBPRNxx: you will see a message like the one below. Windows Check the interface cable connections Check the interface cable connections at both the computer and the printer. (☞96) Windows Check the printer spooling setting The printer spooling might not be operating properly. Discontinue printer spooling and try printing again by sending the print data directly to the printer.
Windows Make sure the printer port (USBPRNxx) is operating properly Check the operation status of the printer port. (☞96) Windows Check to see if the printer driver is installed properly It is possible that the printer driver may not be installed properly. In this situation, uninstall the printer driver and reinstall from the beginning. Re-installing the Printer Driver 1. Click the Start button, point to Programs, click BJ Printer, then click Uninstall. 2. 3. 4.
Windows Macintosh Cannot install the printer driver If the printer driver installation was interrupted and could not continue, some possible causes and solutions are listed below. Windows Macintosh Make sure that you followed the installation procedure correctly Follow the instructions in Getting Started to install the printer driver.
Windows USB driver installed correctly? Follow the procedures in Getting Started to install the printer driver again. If re-installing the printer driver does not solve the problem, the USB driver may not be installed correctly. First, check the status of the USB driver. If the USB driver is not performing correctly, remove it and then re-install the printer driver. Checking the status of the USB controller 1.
3. Read the confirmation, make sure Canon BJC-55 is selected, and then click the OK button. 4. 5. Click the Close button. 6. 7. 8. Disconnect the USB cable from the computer. Click the “x” in the upper right corner to close the System Properties window. On the desktop, click the Start button, and then click Shut Down. Click Restart and then click the OK button. After the computer has re-started, follow the procedure in Getting Started to install the USB printer driver again.
required to run the program. Add more memory (RAM) if required. Shut down all other software applications before you open the software application and try again. Cannot execute background printing due to insufficient memory. Shut down all programs running in the background in order to free up memory. Cannot execute print due to insufficient disk space. Delete any unnecessary files to make room on the hard disk.
Windows Macintosh Other Check the printer and interface cable Check the printer status and the interface cable connections. (☞96) Windows Macintosh Other Check to see if paper or special print media that you are using has been selected in the printer driver If you are printing on a paper size that has not been selected in the printer driver or the software application, part of text may be cut off. Use the selected paper size, or change the paper size selection in the software application.
Windows Macintosh Other Cannot feed manually If you cannot feed paper or other media with manual feed, check the points below. Press the RESUME button to resume printing after correcting the cause of the problem. Windows Macintosh Other Is the paper set correctly? If the paper or media is curled, flatten it and align the left edge with the left side of the front cover, and insert straight into the printer. Never load the following type of paper in the Feed Slot.
Windows Selecting Manual Feed 1. 2. 3. 4. 5. 6. Click Start, point to Settings, and click Printers. Right-click the Canon BJC-55 icon and select Properties. Click the Main tab. Click the Advanced button. Click the Quality tab. For the Paper Feed option, select Manual Feed. Macintosh Selecting Manual Feed 1. 2. 108 From the File menu select Print (or similar command). For the Paper Feed option, select Manual Feed.
Windows Macintosh Printout rotated 90 degrees If the printout is rotated 90 degrees the Orientation setting is not correct. Here is how a printout appears with the image or text rotated 90 degrees. Landscape Portrait ABC,Inc. Annual Corporate Report 1999 Contents ABC,Inc. Annual Corporate Report 1999 Contents Print direction 1.Profit and Loss Statements 1 2.Balance Sheet 3 3.Business Trends in 1998 5 4.Business Plan for 1999 9 5.
Some software applications allow you to select the Orientation for the print job. If you select the Orientation with the software application, you must select the identical setting with the printer driver. If the software application does not allow selection of the Orientation, you must use the printer driver Orientation selection. Macintosh Selecting the Orientation 1. 2. 110 From the File menu select Page Setup. For the Orientation setting click the Chapter 6 Troubleshooting icon.
Windows Macintosh Other Vertical lines are broken Vertical lines in the printed document are broken or jagged. Normal Vertical Lines Broken Vertical Lines Windows Macintosh Other Make sure the BJ Cartridge is correctly installed Remove the BJ Cartridge and install it correctly. Make sure the triangular marks on the BJ Cartridge and holder are aligned then press down gently on the raised, left side of the BJ Cartridge until you hear it lock in place.
Windows Macintosh Other Check the Print Quality setting Use the Print Quality slide bar to select Fine. Windows Selecting Fine for Print Quality 112 1. Click the Start button, point to Settings, and click Printers. 2. Right-click the Canon BJC-55 icon and select Properties. 3. Click the Main tab. 4. Click the Advanced button. 5. On the Quality sheet, drag the Print Quality slide bar completely to the right to select Fine.
Macintosh Selecting Fine for Print Quality 1. From the File menu, select Print. 2. Under Print Mode, click the 3. Click the Details button. 4. Click the Quality icon. 5. Drag the Print Quality slide bar completely to the right to select Fine. (Manual) icon.
Windows Macintosh Other BJ Cartridge does not return to the home position after installation After the BJ Cartridge is installed in the printer, the BJ Cartridge mounted in the holder does not return to the home position. After replacing the BJ Cartridge or an ink cartridge, the cartridge holder does not return to the home position. When the cartridge button is pressed, the printer beeps but the POWER button remains flashing. Home position on the left.
Windows Other Cannot print via wireless infra-red connections The print job does not execute when computer or the PDA is set up for a wireless infrared connection with the printer. Windows Make sure the infrared driver is installed correctly The Microsoft Infrared Communication Driver must be installed to perform printing jobs via infrared communication from the computer. Other infrared drivers may not operate correctly. Make sure that the correct infrared communication driver is installed.
5. Check the connection speed to see if it is checked off. The operation of some computers could be unstable if the connection speed is set for 4Mbps. Click the “Limit connection speed to” check box on, and then select 115.2kbps from the drop-down list box. Windows Is the printer positioned at the correct distance and angle from the computer? The printer must be located at the correct distance and angle from the computer in order for the infra-red interface to operate correctly.
4. Click the down-arrow for “Print to the following port” and select “COM4: (Infrared Serial (COM)) Port”. Windows Make sure the BJC-55 Series is connected properly with the computer via infrared port Confirming correct infrared connection 1. 2. Click the Start button, point to Settings, and click Control Panel. Double click the Infrared Monitor icon.
3. Make sure that BJC-55 is listed as the currently active infrared device. If you do not see “BJC-55” displayed, first check the area between the computer and the printer and make sure that nothing is blocking infra-red communication between computer and printer. If nothing is between the printer and computer, press the POWER button to switch the printer off, and then disconnect the power cord and remove the battery.
Windows Macintosh Other Make sure the paper is set in the Feed Slot correctly (☞107) Removing a paper jam 1. Gently pull the paper out of the printer with one hand while holding the printer in place with the other. You can pull the paper out from the front or the rear of the printer. 2. If the paper tears off inside the printer, switch off the printer and open the top cover. Remove the remaining paper, taking care not to touch the film cable. 3. Press the POWER button to switch the printer on again.
Windows Macintosh Other Is a foreign object blocking the feed slot? Check the feed slot. If something is blocking the feed slot, remove it. Windows Macintosh Other Are the printed sheets sticking to the surface below due to static cling? Static cling between the sheet and the surface of the desk or work table could stop feeding, causing the printer to print repeatedly over the same area without advancing the paper, especially when using High Gloss Film HG-101 or Back Print Film BF-102.
Windows Adjusting the colour 1. 2. 3. 4. 5. 6. Click the Start button, point to Settings, and click Printers. Right-click the Canon BJC-55 icon and select Properties. Click the Main tab. Click the Advanced button. Click the Colour tab. Click the Colour Adjustment box on. Macintosh Adjusting the colour 1. From the File menu, select Print. 2. Under Print Mode, click the 3. Click the Details button. 4. Click the Colour icon. 6 (Manual) icon.
Windows Macintosh Other Document prints in only black and white A document that contains coloured text or images prints only in black and white. Windows Macintosh Other Check to see if the Color BJ Cartridge is installed Press the CARTRIDGE button to move the cartridge holder to the centre and open the top cover to see if a Color BJ Cartridge is installed. Windows Macintosh Make sure that Greyscale Print is switched off While Greyscale Print is selected, all colours will print in black and white.
Macintosh Switching Greyscale Print off 1. 2. From the File menu, select Print. In the Print dialog box, click the Print Greyscale box off. Windows Make sure the colour settings are correct in the software application Some application software may contain a dialog box with an option to select black and white only. Change this setting to enable colour printing. Windows Make sure the BJC-55 Series is selected as default printer It is necessary to select BJC-55 Series as default printer.
Windows Macintosh Other Colours are broken or uneven Printed colours are faded, broken or uneven, compared to the colours on the screen. Windows Macintosh Make sure the correct BJ Cartridge and Media Type are selected for the print job Check the printer driver settings and make sure that the correct BJ Cartridge and Media Type settings are selected for the print job. Windows Selecting the BJ Cartridge and Media Type 1. 2. 3. 4. 124 Click the Start button, point to Settings, and click Printers.
Macintosh Selecting the BJ Cartridge and Media Type 1. 2. From the File menu, select Print. In the Print dialog box, select the BJ Cartridge and Media Type for the print job. Windows Macintosh Other Make sure that Canon ink cartridges are installed in the BJ Cartridge The colour quality will degrade if you use ink from other manufacturers. Use only Canon ink cartridges for best quality.
Windows Macintosh Other Printing beyond edge of a page, or portions of printed page are missing The print start position is incorrect, causing the end of the page to extend onto the next sheet. If the print start position is incorrect, this can cause the print area to shift and appear out of position at the top, bottom, left, or right on the printed sheet.
If the print area shifts to top left or the bottom right ... Windows Macintosh Other Determine if you are printing on a paper size different that the paper size selected in the printer driver The print area will shift to the top left if you are printing on a paper larger than what is selected in the printer driver, and will shift to the bottom right if you print on a paper size smaller than what is selected in the printer driver. Select the paper size in the printer driver.
Windows Macintosh Other Printer does not switch on The POWER lamp does not light when the POWER button is pressed. Windows Macintosh Other Check the printer and power cable Connect the power cord to the printer and plug in the power cord to the power outlet securely. Plug other electrical appliances into the same power outlet to see if it is working. If power outlet is overloaded, then the printer will automatically switch off. If this occurs, unplug the printer and a few moments and plug it in again.
Windows Macintosh Other Printer does not switch off The printer does not switch off, even after you press the POWER button. Windows Macintosh Other Is the power lock switch set in the lock position? If the power lock switch is set forward in the lock position, the printer will not switch on even after you press the POWER button. Slide the power lock switch away from you to the unlock position. Make sure the power lock switch is set to the unlock position (away from you).
Windows Macintosh Other Printer seems to be working but nothing prints The printer is operating but only blank pages are ejected. Windows Macintosh Other Remove the BJ Cartridge and make sure that the orange protective tape was removed from the print head The ink will not flow with the orange protective tape attached. Make sure the orange tape is removed before installing a BJ Cartridge in the printer. Never touch the print head or electrical contacts.
Windows Macintosh Other Print job halts The print job halts before it has completed. Windows Macintosh Other Determine if the print job contains a large colour image High resolution pictures or images could cause the print job to pause temporarily for a few seconds due to the time required to process the large amount data being sent. The print process should resume normally. Windows Macintosh Other Check for the following message Paper Jam! A sheet of paper is jammed in the printer.
Windows If you are using the infra-red interface, is there an obstacle between the printer and the computer? When you use the infra-red interface for printing, the area between the printer and the computer must be free of any obstacle which could interfere with the line-of-sight communication between the computer and printer. Remove any obstacles.
Windows Macintosh Other Printing blurred or smudged Windows Macintosh Other Determine if you are printing on plain paper with Print Quality set for Fine Printing in the Fine mode could result in excess ink on the paper. Reduce the print quality to avoid blurring or smudging. For details, refer to the Windows Printer Driver Guide or Macintosh Printer Driver Guide.
Windows Macintosh Other Printout is excessively curled The printed sheet is excessively curled, wrinkled or warped. Windows Macintosh Other Determine if you are printing an image or picture that has a dense colours Printing an image or picture with a dense colours requires a large amount of ink and could curl or wrinkle the paper. For such print jobs we recommend using High Resolution Paper HR-101 or Glossy Photo Paper GP-301.
Macintosh Lowering the Density setting 1. 2. From the File menu, select Print. 3. 4. In the Detailed Setting dialog box, click the Colour icon. In the Print dialog box, click the Details button. (Manual) icon then click the Drag the button on the Density slide bar to the left to reduce the amount of ink used in the print job. Windows Macintosh Other Battery is not charging You have been using the printer and you want to charge the battery but you cannot proceed.
Windows Macintosh Other CHARGE/ERROR lamp lights or flashes orange The orange CHARGE/ERROR lamp lights or flashes, the printer beeps, and printer does not operate. The printer will beep when an error occurs and the orange CHARGE/ERROR lamp will light or flash to let you know when and what type of error has occurred. You may need to switch the printer off and switch it on again in order to identify the problem. Refer to the table below to determine the cause of the error.
CHARGE/ ERROR Lamp Both CHARGE/ ERROR and POWER lamps flash Beeps Meaning Solution 6 Battery is damaged. Switch the printer off then switch it on again. After switching the printer off and on, if the problem persists, remove the battery and replace it with a new one. 1-7 9-12 An error occurred inside the printer A serious error. Switch the printer off. Wait a while, then switch it back on. If the error still persists, then call for service. 8 Printer is overheated A serious error.
Windows Macintosh Other Make sure that the paper is set correctly The orange light will light or flash and the printer will beep to alert you that the paper has not fed into the printer. If there is no paper on the Feed Slot then load some paper. If the paper is not straight on the Feed Slot, then set it straighten and try again.
Windows Macintosh Other Check the ink level in the ink cartridges If the low-ink warning has been switched on, and the buzzer beeps twice the orange CHARGE/ERROR lamp will flash. (☞64) You can continue the print job until the ink runs out by pressing the RESUME button, but immediate replacement of the ink cartridge is recommended. Use the operation panel to reset counter for the low-ink warning detection. If you are using the printer driver, the counter is reset automatically.
Macintosh “Error Number: *300” appears on the screen and print job does not execute This is a Macintosh error message where the * is replaced with a letter. Macintosh Make sure that the printer is switched on Make sure that the printer power lit green. When the printer power light is flashing green, the printer is warming up. Wait few moments for the POWER lamp to stop flashing. The printer is ready when the green flashing lamps lights green and remains on. If the POWER lamp does not light, see page 128.
Macintosh Make sure that the printer driver has been installed correctly There may be a problem with the printer driver. Uninstall it and install the printer driver again. The problem may exist within the printer driver. Uninstall the printer driver and reinstall it. For details about uninstalling the printer driver, refer to the Macintosh Printer Driver Guide. For details about installing the printer driver, see Getting Started.
Macintosh Determine if there is any problem with the document file If unknown characters and letters are printed only for a specific document file, then the problem may exist within that file, or the software application that you are using. In this case, try typing the same text in a newly created file, and if the new document prints normally then the problem exists in the original document file. If the same problem occurs with the new file, call for service.
Windows Macintosh Other Cannot execute background printing Windows Macintosh Make sure that background printing has been switched on If you cannot execute background printing, this feature may have been switched off. Windows Switching on background printing 1. 2. 3. 4. Click the Start button, point to Settings, and click Printers. Right-click the Canon BJC-55 icon and select Properties. Click the Page Layout tab. Click the Background Printing check box on.
Macintosh Cannot select the printer driver in the Chooser Check the following items if you cannot select the printer in the Chooser. Macintosh Make sure the printer is switched on Make sure the printer is switched on and the POWER lamp is green. If the green light is flashing, then printer is warming up. Wait few moments for the printer to finish warming up. If the printer does not switch on then see page 128.
■ Before you call for service... The Contact List, a list of Canon Help Desks with telephone numbers and addresses worldwide, is provided with the printer. Before you call for service, however, we recommend that you gather some information that will help Help Desk advisors find a solution for your problem. Before calling for service, check the printer status, the computer and its connection environment and identify the problem for faster assistance.
2. Check the interface cable. Check the connection of the interface cable at the printer and at the computer. A loose interface cable can generate random errors and error messages which could make identifying the cause of the problem very difficult. Make sure that both connections are secure. • Print job will not start. Examples: No error messages displayed on the screen. USBPRN: write error Check to see if the printer is connected to the computer correctly. • Print result is abnormal.
The printer printed normally with another software application • The problem resides with the software application. Refer to the software application manual for details or call for service. • Sometimes the problem can be solved by updating the printer driver. Before you call for service to obtain information about acquiring the latest version of the printer driver, make sure that you know the number of your current printer driver. • Check the computer’s available memory and hard disk space.
Describing your system Follow the simple procedures below to obtain the important information about your operating environment and printer driver that you will need before you call for service. Obtaining the OS version number and amount of memory If you are using Windows 1. 2. 3. Right-click the My Computer icon. Select Properties. From the General tab read and jot down the version number of your operating system and the amount of memory (RAM) installed. If you are using Macintosh 1. 2.
Determining the amount of free disk space available If you are using Windows 1. 2. 3. 4. Double-click the My Computer icon. Right-click the hard disk icon. Select Properties. Read and jot down the number for the amount of Free Space on the disk. If you are using Macintosh 1. 2. On the desktop, click the Macintosh HD icon. 3. Read and jot down the number for the amount of Available disk space. From the File menu, select Get Info., then select General Information from the flyout.
Obtaining the version number of the printer driver If you are using Windows 1. 2. 3. 4. 5. Click the Start button, point to Settings, and click Printers. Right-click the Canon BJC-55 icon and select Properties. Click the Main tab. Click the About button. Read and jot down the version number. If you are using Macintosh 150 1. On the desktop, double-click the icon of the startup disk (Macintosh HD for example). 2. 3. 4. 5. Double-click the System folder. 6.
6 Chapter 6 Troubleshooting 151
Appendix A Paper Specifications ■ Paper size Letter Legal A4 A5 B5 US Commercial 10 envelope European DL size envelope 8.5 x 11 in. 8.5 x 14 in. 210 x 297 mm 148 x 210 mm 182 x 256 mm 9.5 x 4.1 in.
■ Printing area Paper and special media The shaded portion in the following figure shows the recommended printing area for paper and special media. The printer’s mechanical printing area is inside the 3 mm top/bottom margins. However, we recommend setting the margins greater than 22 mm because the print quality degrades below this. A4/A5/B5 size Letter size 3.4 mm Glossy Photo Cards FM-101 119.6mm 8.5mm 8.5mm 6.3 mm 30.8mm 216mm 30.8mm 28mm 26mm 22 mm 22 mm 356 mm (14.0 in) 3 mm 216 mm (8.
Envelopes The shaded portion in the figures below shows the recommended printing areas for a US Commercial No. 10 envelope (9.5 x 4.1 in) and European DL size envelope (220 x 110 mm). The printer's maximum mechanical printing area is inside the top and bottom margins. However, we recommend setting the margins wider than 22 mm because print quality degrades below this. The size of the printing area may vary according to settings done with the printer driver. U.S.
A Appendix A Paper Specifications 155
Appendix B Options and Supplies Whenever you need any of these replaceable items, contact a local Canon Authorised Dealer or your Canon representative. ■ Consumables Black BJ Cartridge BC-10 Contains both a print head unit and replaceable black ink cartridge. Ink Cartridge BCI-10 Black Used in the Black BJ Cartridge BC-10.
■ Paper and special media Name Bubble Jet Paper LC-301 Glossy Photo Paper GP-301 Glossy Photo Cards FM-101 High Resolution Paper HR-101 Transparency CF-102 High Gloss Film HG-101 Back Print Film BF-102 T-Shirt Transfer TR-201 Media Type Plain Paper Glossy Photo Paper Glossy Photo cards High Resolution Paper Transparency High Gloss Film Back Print Film T-Shirt Transfer Sizes A4, LTR A4, LTR 119.
Appendix C Universal AC Adapter AD-360U The AC adapter is intended for use with this printer only; never attempt to use the AC adapter with appliances or equipment as a power/voltage converter in another country. The power supply cord provided with purchase is for use in the country where you purchased the printer. For other countries, you may need a power cord rated for use with the local power supply. For details, call for service.
• THE AC ADAPTER IS RATED FOR AC 100V~240V. IN LOCATIONS WHERE POWER SUPPLY IS AVAILABLE WITHIN THIS RANGE, AN INPUT-VOLTAGE CONVERTER, SWITCHING DEVICE, ETC. IS NOT REQUIRED. • WHEN THE PRINTER IS NOT IN USE, SWITCH IT OFF AND UNPLUG THE POWER CORD FROM THE POWER OUTLET. • NEVER ATTEMPT TO DISASSEMBLE OR REPAIR THE AC ADAPTER. • IF THE AC ADAPTER IS ACCIDENTALLY DAMAGED, CALL FOR SERVICE.
Appendix D Printer Specifications Printing method Serial Bubble Jet Resolution (max.) 720 x 360 dpi (horizontal x vertical) Paper Handling Manual Feed, Auto Feed (optional Auto Sheet Feeder ASF-50 installed) Print Speed Black BJ Cartridge BC-10: HS 5.5 ppm HQ 5.0 ppm Color BJ Cartridge BC-11e: HS 2 ppm HQ 1.6 ppm Color BJ Cartridge BC-12e Photo : 0.1 ppm Printing Direction Uni-directional (or bi-directional, depending on data format) Print Width (max.) 203 mm (8 in.
Buffer Any setting selectable but disabled when using infrared data transmission Input buffer approx. 25 KB, no download buffer Input buffer approx. 2 KB, with 23 KB download buffer Interfaces Universal Serial Bus (USB) IrDA Ver. 1.1 (4M) Infra-red Black BJ Cartridge BC-10 Print head Ink cartridge Ink colour No. of printed pages Black 128 nozzles Ink Cartridge BCI-10 Black Black D approx. 270 pp.
Ink Cartridge BCI-12 Photo No. of printed pages Black approx. 60 pp./cartridge Colour approx. 20 pp./cartridge (Based on printing the ISO JIS-SCID No. 5 pattern at SuperPhoto and High Resolution paper mode) Black approx. 90 pp. Colour approx. 35 pp. (Based on printing the ISO JIS-SCID No. 5 pattern at SuperPhoto and plain paper mode) Acoustic Noise Level approx.
■ System Requirements to see documents in the Setup Software & Reference Guide CD-ROM The following are a list of the minimum hardware and software required to see documents in the Setup Software & Reference Guide CD-ROM. For Windows: Operating System Windows 98, Windows 95 or Windows NT 4.0 (Can be viewed on Microsoft Windows 2000) CPU Intel I486 or Pentium R, or a 100% compatible CPU RAM For Windows 98/Windows 95: 16MB or more For Windows NT 4.
Glossary A4 size paper A paper size: 210 mm x 297 mm. This printer accepts A4 paper. AC Alternating current. The type of electrical current available from a wall outlet. ASCII Acronym for American Standard Code for Information Interchange. A set of definitions for the bit composition of characters and symbols. ASCII defines 128 symbols using 7 binary bits and 1 parity bit.
buffer A temporary storage area in computer or printer memory in which data for input or output is stored until it can be processed. byte A unit of eight bits. A byte is approximately equivalent to a character. cartridge holder A unit that holds the BJ Cartridge and its ink cartridges. The cartridge holder moves backwards and forwards when the printer is operating and remains at rest in the home position on the left side of the printer when the printer is not in use.
dB Stands for decibel level (a decibel being a unit of measurement for the intensity of the sound), adjusted for background noise. default setting A printer setting selected at the factory and permanently registered in the printer’s ROM. It is a setting that the printer assumes unless you provide instruction to the contrary. For example, the default printer control mode on this printer is BJ mode. dithering A method by which colour dots are combined on a page to produce a wide spectrum of colours.
font A complete set of characters of the same size and style; a particular implementation of a typeface. For example, 12 point, Courier bold. font characteristics Font characteristics determine the appearance of a printed font. These characteristics include orientation, character height, style, stroke weight, and typeface. form feed A printer function that automatically ejects the current page and advances the printer to the top of the next page.
hue A colour in the colour spectrum. Examples are red, green, and violet. ink jet printer A non-impact printer that ejects ink onto paper to form characters. This printer is a special type of ink jet printer called a Bubble Jet printer. input buffer An area of the printer’s memory containing the data that has been sent to the printer. interface The connection between two devices that makes it possible for them to communicate with each other.
Letter size paper A paper size: 8.5 x 11 inches. This printer accepts this size of paper. line feed A printer function that advances the paper one line. lpi Lines per inch. The measurement used in describing the number of lines that will print within one vertical inch. Most printing is done in 6 or 8 lpi. noise level See dB. Glossary non-impact printer Printers, such as Bubble Jet, ink jet, thermal, and laser printers, that form characters by means other than striking the character against the paper.
point size Character height is defined in points; one point is 1/72 inch. For instance, this text is printed using a 10 point font. printer cable The cable used to connect your printer and a computer. printing area The area of a sheet of paper on which a printer can reproduce text or graphics. The printing area is smaller than the paper. print head capping An automatic protection function that prevents the print head unit and ink cartridges from drying out or becoming clogged with dust.
resident font A font that is built into the printer, as opposed to one that must be downloaded from your computer. Resident fonts are stored in ROM. Glossary resolution The density of dots for any given output device. Expressed in terms of dots per inch (dpi). Low resolution causes font characters and graphics to have a jagged appearance. Higher resolution means smoother curves and angles as well as a better match to traditional typeface designs.
text mode The mode the printer is in when it is printing text. text scale mode The mode that reduces the line spacing by a factor of 14/15 (from 62 to 66 lines per page if line spacing is set to 6 lines per inch). This provides compatibility with software that assumes 66 lines will fit on each page. top-of-form (TOF) The printing position at the start of a new page. true black Contrary to “composite black”, true black colour on a printout is obtained with the use of black ink.
Glossary Glossary 173
Index A AC adapter Universal AC Adapter AD-360, 158 application error, 104 Auto Sheet Feeder ASF-50 described, 24, 25 selecting, 107 B Back Print Film BF-102 correct print side, 49 described, 21 uses, 48 battery safety, 11 see also “battery pack”, 28 battery pack described, 24, 25 inserting, 29 installing, 28 not charging, 135 recharging, 60 removing before transport, 87 replacing, 60, 62 safety guidelines, 30 battery pack release described, 24, 25 BJ Cartridge Container SB-10 described, 20 option, 23 stor
D default printer settings, 57 default printer, 94 device removing, 103 disconnecting USB interface cable, 17 E envelopes preparing for loading, 46 printing area, 154 sizes allowed, 48 types not allowed, 47 error messages summary table, 91 Error Number 300, 140 F feed slot described, 24, 25 front cover described, 24, 25 G general protection fault, 104 Glossy Photo Cards FM-101 correct print side, 49 described, 22 printing area, 153 uses, 47 Glossy Photo Paper GP-301 correct print side, 49 described, 21
handling, 66 Ink Cartridge BCI-10 Black, 20 Ink Cartridge BCI-11 Black, 19 Ink Cartridge BCI-11 Color, 19 Ink Cartridge BCI-12 Black, 19 Ink Cartridge BCI-12 Color, 19 replacing, 66, 68, 69 specifications, 161, 162 installing battery pack, 28 BJ Cartridges, 37, 38, 39 infra-red driver, 34 Macintosh scanner driver, 77 printer driver, 31, 33 Scanner Cartridge, 74, 80 Windows scanner driver, 75 interface checking connections, 95 connection options, 18 infra-red (IrDA), 35 IrDA interface described, 26 IrDA wire
installing, using, 33 printer port selection, 96 printer settings sample print, 58 test print, 56 printing area envelopes, 154 Glossy Photo Cards FM-101, 153 standard sizes, 153 R resolution maximum, 18 RESUME button described, 26, 27 rotated text, 109 S safety AC adapter, 159 battery, 11 battery pack, 30 cleaning printer, 12 location, 9, 13 power cord, 14 power outlet, 10 storing BJ Cartridges, 15 transporting printer, 13 scanner converting printer to, 18 Scanner Cartridge Color Image Scanner Cartridge I
supplies described, 19 listed consummables, 156 switching on/off printer, 32 T T-Shirt Transfer TR-101 (U.S.
Bk C M Y Series User's Manual Series User's Manual CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON COMPUTER SYSTEMS, INC. 2995 Redhill Ave., Costa Mesa, CA 92626, U.S.A. CANON CANADA INC. 6390 Dixie Road, Mississauga, Ontario, L5T 1P7, Canada CANON EUROPA N.V. P.O.Box 2262, 1180 EG, Amstelveen, The Netherlands CANON (UK) LTD. Woodhatch, Reigate, Surrey, RH2 8BF, United Kingdom CANON FRANCE S.A.