ScanGear MF v2.14.0 User Guide for Mac (pdf)

Cannot Scan

If scanning does not start, the computer does not recognize the scanner, or you cannot perform scanning, it

could be caused by one of the following.

Follow the instructions described in each "Remedy."

Cause 1.

The device settings are not congured correctly

Remedy

Check the connection state and settings of the computer and device.

● If connected by Bonjour, check that Bonjour is in a usable state in the control panel.

● If connected by USB via a USB hub, check whether scanning is possible with the USB cable connected directly

to the computer. If so, check that the USB hub is operating correctly.

Cause 2.

The remote scanner function is oine

Remedy

Set the remote scanner function of the device to online. For details, refer to the manual of the device.

Cause 3.

The device is not set in the utility software (MF Scan Utility or MF Toolbox) you are using

Remedy

After installing the driver, it is necessary to register the device in the utility software.

Cause 4.

If you are using ScanGear MF, [Original Placement] is not set correctly

Remedy

In the [Advanced Mode] dialog box, correctly set where the original is set in the device in [Original Placement].