Windows UFR II/UFRII LT/LIPSLX/CARPS2/PCL6 V4 Printer Driver Installation Guide USRMA-2268-02 2017-09 en Copyright CANON INC.
Contents Introduction ....................................................................................................................................................... 2 How to Use the Manual ............................................................................................................................................. 3 Notations Used in the Manual Disclaimers Copyright ....................................................................................................................
Icon of the device is not displayed after installation ................................................................................................. 74 The Windows standard print settings screen is displayed .......................................................................................... 75 Print settings return to their defaults after updating the driver II ...............................................................................
Introduction Introduction Introduction .......................................................................................................................................................... 2 How to Use the Manual ......................................................................................................................................... 3 Notations Used in the Manual ..........................................................................................................................
Introduction Introduction How to Use the Manual(P. 3) Disclaimers(P. 5) Copyright(P. 6) Trademarks(P.
Introduction How to Use the Manual This explains things that you need to know in order to use this manual. Notations Used in the Manual(P.
Introduction Notations Used in the Manual This explains symbols and settings used in this manual. Symbols Used in This Manual In this manual, explanations of items and operations that must be followed while using the driver are set forth the symbols that indicate the following. IMPORTANT ● Indicates operational requirements and restrictions. Be sure to read these items carefully to operate the product correctly, and avoid damage to the product.
Introduction Disclaimers The information in this document is subject to change without notice. CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR NON-INFRINGEMENT. CANON INC.
Introduction Copyright Copyright CANON INC. 2017 No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Canon Inc.
Introduction Trademarks Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. macOS is a trademark of Apple Inc. Other product and company names herein may be the trademarks of their respective owners.
About This Driver About This Driver About This Driver ...............................................................................................................................................
About This Driver About This Driver This driver enables you to display the print settings screen of drivers that support Windows Store apps and desktop apps, and use the print functions of Canon devices. In this manual, Windows Store apps and Windows apps are referred to as store apps. Printing from a Desktop App The following print settings screen is displayed when you print from desktop apps. NOTE ● For details about print settings from desktop apps, refer to the user's guide for the V4 printer driver.
About This Driver NOTE ● The functions required to print from store apps are automatically installed from the Windows Store after the driver is installed. The print settings screen can be displayed by clicking [More settings] from the print screen of a store app. ● For details about the print settings from store apps, refer to "Canon Office Printer Utility Help." Related Topics Printing from a Desktop App(P. 59) Printing from a Store App(P. 62) How to Refer to the Help(P.
Before Use Before Use Before Use ............................................................................................................................................................
Before Use Before Use ● The newest driver software is posted on the Canon web site. Please verify the operating environment etc. and download the appropriate software as required. Canon Global Site: http://www.canon.com/ ● The functions that you can use may vary according to the following conditions. - The device you are using and its settings - The firmware version of the device - The option structure - The driver version - The computer environment you are using ● The screen content, procedures, etc.
Pre-installation Check Pre-installation Check Pre-installation Check ................................................................................................................................... 14 System Requirements ......................................................................................................................................... 15 Notes and Warnings Regarding Installation .....................................................................................................
Pre-installation Check Pre-installation Check This explains what to confirm beforehand in order to install the driver correctly. System Requirements(P. 15) Notes and Warnings Regarding Installation(P. 16) About the Readme File(P.
Pre-installation Check System Requirements This driver can be used with the following systems and environments. Operating Systems ● Windows 10 ● Windows 8.1 ● Windows Server 2016 ● Windows Server 2012 R2 NOTE ● Windows 10, running on desktop computers only.
Pre-installation Check Notes and Warnings Regarding Installation Take care of the following items when installing. ● If a screen requiring you to allow changes to the computer is displayed, allow the changes. ● If a Windows Security screen indicating that the publisher of the driver cannot by verified is displayed, allow installation. ● If the icon of the device is not displayed in [Devices and Printers] when installation is complete, there could be a problem with the screen or installation state.
Pre-installation Check About the Readme File Restrictions and precautions when installing drivers or using drivers are written in the Readme file. The Readme file is stored under the following name in the folder of the downloaded driver. Readme_en.hta Also, if you are installing using the installer, you can refer to the screen for checking the CANON SOFTWARE LICENSE AGREEMENT.
Installing the Driver Installing the Driver Installing the Driver ....................................................................................................................................... 19 Installing by Discovering Devices on a Network ............................................................................................... 20 Installing by Specifying a Port or IP Address .....................................................................................................
Installing the Driver Installing the Driver Select the installation method suitable to the connection method and environment of the device you are using. Installing by Discovering Devices on a Network(P. 20) Installing by Specifying a Port or IP Address(P. 25) Installing by USB Connection(P. 30) Installing by Specifying an inf File(P.
Installing the Driver Installing by Discovering Devices on a Network You can automatically search for a device in a network environment and install the driver. You can search for devices on TCP/IP networks and network environments that use WSD. NOTE ● For network environments other than the above, refer to the procedure for installing by specifying a port or IP address. ● If you do not know the network environment you are using, check with your network administrator.
Installing the Driver 4 Select [Standard] → click [Next]. [Wake any printers that are in sleep mode and search]: Select this when you want to detect devices on the network that are in sleep mode. 5 If the following screen is displayed, select [Add new printers] → click [Next]. [Add new printers and update existing printer drivers]: Select this when you want to update already installed drivers at the same time that you add a new driver.
Installing the Driver 6 If the following message is displayed, confirm the message and click [Yes] or [No]. [Yes]: Communication using the TCP/IP protocol and WSD is enabled. This is normally recommended. [No]: Communication is limited to the TCP/IP protocol only. In this case, device information may not be able to be retrieved correctly. 7 Select the device to install from [Printer List]. If the device is not displayed in [Printer List], click [Search Again].
Installing the Driver ● If you cannot discover a device, there could be a problem with the operating system or device settings. Refer to Troubleshooting to enable the device to be displayed in the discovery results. 8 If you want to change the name of the device, or set it as the default device, select [Configure printer information] → click [Next]. If you do not want to change the name of the device or set it as the default device, click [Next] and proceed to step 10.(P.
Installing the Driver 10 Check [List of Printers for Installation] → click [Start]. Proceed with the installation according to the instructions on the screen. 11 Click [Exit]. Related Topics Installing by Specifying a Port or IP Address(P. 25) Installing as a Print Server(P. 38) Cannot discover a device on a network(P.
Installing the Driver Installing by Specifying a Port or IP Address You can manually specify the port or IP address to use for network connected or locally connected devices and install the driver. Install according to this procedure when you cannot automatically discover a device on the network or when unique settings are required. As well as using an existing port, you can add a port. Prerequisites Confirm that the following conditions are satisfied. Complete the preparation operations.
Installing the Driver 5 If the following screen is displayed, select [Add new printers] → click [Next]. [Add new printers and update existing printer drivers]: Select this when you want to update already installed drivers at the same time that you add a new driver. [Update existing printer drivers]: Select this if you want to update drivers only. For details, refer to the procedure for updating drivers.
Installing the Driver 6 Select the device to install from [Printer List] → click [Next]. 7 Set the port. If you selected multiple devices in step 6.(P. 27) , set a port in the following screen for each device.
Installing the Driver When adding a WSD port (1) Click [Add Port] → select [WSD Port] from [Port to Add] → click [OK]. (2) Enter the IP address or host name → click [OK]. When adding a standard TCP/IP port (1) Click [Add Port] → select [Standard TCP/IP Port] from [Port to Add] → click [OK]. (2) Enter the device name or IP address according to the instructions of the wizard. [Port Name] is automatically entered. Change the port name if required.
Installing the Driver [Use as shared printer]: Select this if you want to share the device. If you added or selected a network printer port, you cannot set [Printer Name] and [Use as shared printer]. 9 Check [List of Printers for Installation] → click [Start]. Proceed with the installation according to the instructions on the screen. 10 Click [Exit]. Related Topics Installing as a Print Server(P. 38) Changing the Port(P. 43) Updating the Driver(P.
Installing the Driver Installing by USB Connection You can connect the device and computer with a USB cable and install the driver. Prerequisites Confirm that the following conditions are satisfied. Complete the preparation operations. ● System Requirements(P.
Installing the Driver 6 When the following screen appears, turn on the device → connect the device and computer with a USB cable. [Skip]: If correctly connected by USB, in this screen you can finish the installation without waiting for automatic completion.
Installing the Driver Proceed with the installation according to the instructions on the screen. If installation fails in the above screen, click the subsequent "Open details" and perform the necessary operations. Reinstall the driver after performing the following procedure. (1) Turn on the device → connect the device and computer with a USB cable. (2) Display [Device Manager]. In Windows 10/Server 2016 Right-click [ ] → click [Device Manager]. In Windows 8.
Installing the Driver Installing by Specifying an inf File This explains the procedure for installing a driver by specifying an inf file with the add printer function of Windows. The explanation will be given with respect to installation with a standard TCP/IP port. Prerequisites Confirm that the following conditions are satisfied. Complete the preparation operations. ● System Requirements(P. 15) ● Confirm the IP address of the device. ● Notes and Warnings Regarding Installation(P.
Installing the Driver 5 In the [Add Printer] screen, click [Have Disk]. 6 Click [Browse] → select one of the inf files in the downloaded driver folder. Operations will be unaffected regardless of which inf file you select. 7 Select the device to use from [Printers] → click [Next]. 8 Install the driver according to the instructions on the screen → click [Finish]. Related Topics Changing the Port(P.
Changing Settings to Match the Usage Environment Changing Settings to Match the Usage Environment Changing Settings to Match the Usage Environment ................................................................ 36 Using a Shared Printer ........................................................................................................................................ 37 Installing as a Print Server ........................................................................................................
Changing Settings to Match the Usage Environment Changing Settings to Match the Usage Environment This explains shared printer settings, switching ports, and manually setting the option installation status of a device. Using a Shared Printer(P. 37) Changing the Port(P. 43) Making the Device Functions Usable(P.
Changing Settings to Match the Usage Environment Using a Shared Printer This explains the setting procedure for sharing a device with computers on the same network. Installing as a Print Server(P. 38) Setting up Clients of a Shared Printer(P.
Changing Settings to Match the Usage Environment Installing as a Print Server This explains how to configure the share settings of and install the driver in order to use a computer connected to the device as a print server. Prerequisites Confirm that the following conditions are satisfied. Complete the preparation operations. ● When starting the computer, logon as a member of Administrators. ● [Desktop] screen display (when using Windows 8.
Changing Settings to Match the Usage Environment 6 Follow the instructions on the screen → click [Exit]. Related Topics Installing by Discovering Devices on a Network(P. 20) Installing by Specifying a Port or IP Address(P. 25) Setting up Clients of a Shared Printer(P.
Changing Settings to Match the Usage Environment Setting up Clients of a Shared Printer This explains the procedure for enabling printing from a client computer (hereafter referred to an "a client") using a print server being shared on the same network. In environments where Windows Update can be used, it is not necessary to use the installer in order for the newest driver to be installed when selecting a print server. Prerequisites Confirm that the following conditions are satisfied.
Changing Settings to Match the Usage Environment If the above screen is displayed, the operation is finished. If the standard Windows print settings screen is displayed, perform the following procedure. 5 Start the installer → proceed according to the instructions on the screen. 6 Select [Custom] for [Printer Setup] → click [Next]. 7 In the [Select Process] screen, select [Update existing printer drivers] → click [Next]. 8 Check [List of Printers for Installation] → click [Start]. 9 Click [Exit].
Changing Settings to Match the Usage Environment Related Topics Installing as a Print Server(P. 38) Updating the Driver(P.
Changing Settings to Match the Usage Environment Changing the Port This explains the procedure for changing the port used by a device connected to a network. If you temporarily set a port of the device when installing the driver, change it to a correct port by following this procedure. Here, the method for creating a Raw or LPR port using "Standard TCP/IP Port" is explained. Prerequisites Confirm that the following conditions are satisfied. Complete the preparation operations.
Changing Settings to Match the Usage Environment 4 5 In the [Printer Ports] dialog box, select [Standard TCP/IP Port] from [Available port types] → click [New Port]. Proceed with the operation according to the instructions on the wizard, then enter the device name or IP address. [Port Name] is automatically entered. Change the port name if required. If the [Additional port information required] screen is displayed, click the subsequent "Open details" and perform the necessary operations.
Changing Settings to Match the Usage Environment 7 In the [Printer Ports] dialog box, click [Close]. 8 Click [Configure Port]. 9 Set the port. When using Raw Select [Protocol] > [Raw] → click [OK]. When using LPR (1) Select [Protocol] > [LPR] → specify one of the following print queues for [LPR Settings] > [Queue Name]. LP: Outputs according to the spool setting of the device. This is the setting that is normally used.
Changing Settings to Match the Usage Environment 10 Click [Close].
Changing Settings to Match the Usage Environment Making the Device Functions Usable When installing a driver with a network connection, normally, information about options installed in the device is retrieved and functions associated with the driver are set so that they can be used. When the functions of the device cannot be used, or when an option is added, the device information must be reacquired and the option structure manually set. Prerequisites Confirm that the following conditions are satisfied.
Changing Settings to Match the Usage Environment NOTE ● If the Windows standard print settings screen, which does not have a [Support/Device] sheet, is displayed, there could be a problem with the environment, settings, or installation state of the driver. Refer to Troubleshooting to enable the print settings screen of the driver to be displayed. 4 Click [Device Settings].
Changing Settings to Match the Usage Environment 8 When the message "Do you want to retrieve the device information?" is displayed, click [Yes]. If the information is retrieved, the option structure is set automatically. Check the settings. If the information is not retrieved, set the options manually. Select the options attached to the device. 9 Click [OK].
Updating/Uninstalling the Driver Updating/Uninstalling the Driver Updating/Uninstalling the Driver .......................................................................................................... 51 Updating the Driver ............................................................................................................................................ 52 Uninstalling the Driver ..................................................................................................................
Updating/Uninstalling the Driver Updating/Uninstalling the Driver The procedures for updating the driver and uninstalling the driver are described below. Updating the Driver(P. 52) Uninstalling the Driver(P.
Updating/Uninstalling the Driver Updating the Driver You can update installed drivers to their newer versions. It is recommended that you download the latest drivers corresponding to new functions and/or operating systems, and update them. You can update already installed drivers at the same time as installing a driver for a new device, but here the procedure for updating installed drivers only is explained.
Updating/Uninstalling the Driver 4 Check [List of Printers for Installation] → click [Start]. 5 Click [Exit]. Restart your computer when a message is displayed prompting you to do so. When updating a driver on a print server, update the drivers on clients as well, referring to the procedure for setting computers as shared printer clients. Related Topics Installing by Discovering Devices on a Network(P. 20) Installing by Specifying a Port or IP Address(P. 25) Installing by USB Connection(P.
Updating/Uninstalling the Driver Uninstalling the Driver This explains the procedure for uninstalling a driver that is no longer needed. The uninstallation method differs depending on whether the installer or an inf file was used when the driver was installed. For drivers that were installed by an installer(P. 54) For drivers that were installed by specifying an inf file(P. 55) Prerequisites Confirm that the following conditions are satisfied. Complete the preparation operations.
Updating/Uninstalling the Driver 3 In the screen for confirming whether to delete the printer, click [Yes]. A confirmation message asking whether you want to delete the package as well may be displayed. 4 In the [Delete Printer] screen, click [Exit]. NOTE ● When connected to a device by USB, the icon of the device cannot be deleted by the uninstaller. To delete them, perform the procedure for uninstalling drivers that were installed by specifying an inf file.
Updating/Uninstalling the Driver 4 Select the icon of any device → click [Print server properties] from the menu. 5 Display the [Drivers] sheet. 6 Select the driver to be removed from [Installed printer drivers] → click [Remove]. 7 Select [Remove driver and driver package] → click [OK]. 8 Confirm the driver in the confirmation screen → click [Yes].
Printing Printing Printing .................................................................................................................................................................. 58 Printing from a Desktop App .............................................................................................................................. 59 Printing from a Store App ...................................................................................................................................
Printing Printing This explains the procedures for basic printing operations. You can check the help for details on how to use the driver. Printing from a Desktop App(P. 59) Printing from a Store App(P. 62) How to Refer to the Help(P.
Printing Printing from a Desktop App This explains the basic procedure for displaying the print settings screen of the driver and printing from a desktop app. NOTE ● When using a device connected via a WSD port, enable [Use WSD] at the device. 1 2 Select [Print] from the menu of the app. In the print screen, select the device you are using → click [Preferences], [Printer properties], or [Properties].
Printing 3 In the print settings screen of the driver, set the required items. You can switch sheets if necessary.
Printing NOTE ● If the Windows standard print setting screen, which differs from the screen above, is displayed, it may be due to an error in the environment, settings, or installation state of the driver. Refer to Troubleshooting to enable the print settings screen of the driver to be displayed. ● If the function you want to use is not displayed in the print settings screen, configure the print settings after enabling the functions of the device by retrieving the device information etc. 4 Click [OK].
Printing Printing from a Store App This explains the basic procedure for displaying the print settings screen of the driver and printing from a store app. NOTE ● When using a device connected via a WSD port, enable [Use WSD] at the device. ● If functions you want to use are not displayed in the print settings screen displayed from a store app, you may be able to use them by changing the default settings.
Printing 3 In the print settings screen of the driver, set the required items. You can switch sheets if necessary.
Printing ● If the Windows standard print setting screen, which differs from the screen above, is displayed, it may be due to an error in the environment, settings, or installation state of the driver. Refer to Troubleshooting to enable the print settings screen of the driver to be displayed. ● If the function you want to use is not displayed in the print settings screen, configure the print settings after enabling the functions of the device by retrieving the device information etc. 4 Click [OK].
Printing 3 Click [More settings].
Printing 4 In the print settings screen of the driver, set the required items. You can switch sheets if necessary. NOTE ● If the Windows standard print setting screen, which differs from the screen above, is displayed, it may be due to an error in the environment, settings, or installation state of the driver. Refer to Troubleshooting to enable the print settings screen of the driver to be displayed.
Printing 6 In the print screen, click [Print]. Related Topics About This Driver(P. 9) Making the Device Functions Usable(P. 47) How to Refer to the Help(P. 68) The Windows standard print settings screen is displayed(P.
Printing How to Refer to the Help For details about how to use the driver and each of the functions, refer to the help. The help is displayed by clicking [Help] in the print settings screen of the driver.
Printing Related Topics Printing from a Desktop App(P. 59) Printing from a Store App(P.
Troubleshooting Troubleshooting Troubleshooting ............................................................................................................................................... 71 Cannot discover a device on a network ............................................................................................................. 72 Icon of the device is not displayed after installation ........................................................................................
Troubleshooting Troubleshooting This explains solutions to common problems. Cannot discover a device on a network(P. 72) Icon of the device is not displayed after installation(P. 74) The Windows standard print settings screen is displayed(P. 75) Print settings return to their defaults after updating the driver(P.
Troubleshooting Cannot discover a device on a network When installing with a network connection, the device may not be displayed in the [Printer List] of the installer. If this happens, it could be due to a number of causes. Change settings as necessary by referring to each "Remedy." Cause 1. The device settings are incorrect. Remedy Check whether the following have been set at the device. If they have not been set, change the settings or install the appropriate driver.
Troubleshooting Remedy ● In a TCP/IP network environment, set it up so that the device you want to discover and the computer you are using are on the same subnet. ● If the device you want to discover is connected to a network environment that does not use either TCP/IP or WSD, install the driver by specifying a port or IP address. Cause 4. The driver corresponding to the discovered device is already installed.
Troubleshooting Icon of the device is not displayed after installation If the icon of the device is not displayed in [Devices and Printers] when installation is complete, this could be due to a number of causes. Refer to each "Remedy" to have the icon of the device displayed. Cause 1. The screen has not been updated. Remedy Click [ ] (Refresh) in the address bar to update the screen to the latest status. Cause 2. The driver is being installed or the installation has not been correctly completed.
Troubleshooting The Windows standard print settings screen is displayed Even after you install the driver, the print settings screen of the driver may not be displayed and the Windows standard print settings screen displayed instead. If this happens, a number of causes are possible. Display the print settings screen of the driver by referring to the "Cause" and "Remedy" that explains each Windows standard print settings screen displayed.
Troubleshooting Cause 2. There is the possibility of some sort of problem occurring while installing the printer driver. Remedy Uninstall the printer driver, then re-install it by following the correct procedure. If displayed from a store app The following screen is displayed when printing from a store app. Cause 1. You cannot connect to the Internet from the computer you are using. Remedy The functions required for printing with a store app are installed from the Windows store via the Internet.
Troubleshooting Cause 2. The account you used to log onto Windows is not associated with a Microsoft account. Remedy Use a Microsoft account to install from the Windows store. If the account you are using when logging onto Windows is an account other than a Microsoft account (a local account or domain account), you need to associate it with a Microsoft account following the procedure below, then install. (1) Display the [Accounts] screen. In Windows 10/Server 2016 Select [Settings] > [Accounts].
Troubleshooting Print settings return to their defaults after updating the driver After updating an installed driver, if none of the print settings are carried over, and all of the print settings return to their default settings, this may be due to the following cause. Address the problem according to the "Remedy" content. Cause Windows specifications or changes in the driver due to additions or changes to functions. Remedy After acquiring the device information, change the print settings.
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