Technical information

COPYRIGHT © 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG. 2000
CHAPTER 5 TROUBLESHOOTING
5-15
3.2 Checking Network Connections
After the ColorPASS is connected to networked computers, printing problems may arise
if the network hardware or software is not set up properly or does not match network set-
tings on the ColorPASS. Problems may also arise when printing from a specific application
or printing a particular file.
Most of these problems show up as printing problems, and do not necessarily indicate a
ColorPASS malfunction. The customer’s network administrator can eliminate many printing
problems without requiring you to make a service call. The network administrator deals
with:
• Network connection problems that result in the ColorPASS not appearing in the printer
list on the customer’s workstation.
Memo
If the ColorPASS does not appear in the list of printers on the network,
there may be another device on the network with the same Ethernet hard-
ware address.
• Conflicting network settings in Setup and on the customer’s workstation
• Printing problems caused by the inappropriate Setup options
• Application-specific printing errors caused by missing or incorrectly placed printer de-
scription files.
3.3 Printing to the ColorPASS
If the user can print the ColorPASS Test Page, but cannot print a job from a computer on
the network, you may have to make a service call. However, first make sure the network ad-
ministrator has:
• Checked all components of the network including cables, connectors, terminators, net-
work adapter boards, and network drivers
• Activated the network and used it to communicate with other printers
• Checked the corrective actions listed in the Printing Guide
• Confirmed that the applicable network settings in Setup (such as AppleTalk zone, IP
address, Subnet mask, and Gateway address) match the settings used in the network
When you make a service call, check the back panel of the ColorPASS to make sure that
the appropriate network connections are in place.
Intermittent print quality and color quality problems are difficult to trace. Before you try
to troubleshoot print quality problems, copy a color test page to make sure that the copier
itself does not need servicing or adjusting.
Memo
EPS file generation is not completely standardized among applications.
Some users may encounter problems while printing certain EPS files.