H IG H-S PE E D ON LI N E DEPOSITS USER GUIDE Revised: 10/2014 800-233-2328 becu.
H IG H-S PE E D ON LI N E DE POS ITS U S E R G U I DE Table of Contents 1. 2. 3. 4. 5. 6. About Online Deposits a. Deposit Limit b. Deposit Times c. Acceptable Items d. Unacceptable Items Scanner Information a. Scanner Type b. Scanner Components System Requirements Scanner Set-up a. Verify that you have all components b. Run Internet Explorer as an administrator c. Compatibility Mode d. Trusted Sites e. Install Ranger Transport API™ f. Configuration for Ranger Platform V4 g.
Introduction Welcome to BECU’s High-Speed Online Deposits service. This guide provides initial instructions for setting up your scanner and using the Online Deposits service. About Online Deposits BECU’s High-Speed Online Deposits is a faster, easier and more secure way to deposit money to your BECU accounts—all you need is a computer and a High-Speed check scanner.
Symbols Used in this Manual The following symbols are used in this manual to explain certain instructions that should be observed for safety. Scanner Information Scanner Type: Canon CR-50 CF .NOTE: Only this model of the scanner may be used. Scanners must be new, not refurbished. *IMPORTANT Indicates significant instructions to avoid errors with Online Deposits and your scanner. Scanner components: .
System Requirements Before you begin setting up and using your scanner, make sure your computer system meets the minimum system requirements to support the application. Operating Systems RAM CPU Monitor Browser Needed Windows Vista Windows 7 (administrator account) Windows 8 (administrator account) Minimum: 1 GB Recommended: 2 GB Intel (or AMD) 2.0 GHz or greater 1280 x 720 Internet Explorer 9 or higher JavaScript and Active X – Must be allowable Scanner Set-up 1.
2. You must run Internet Explorer as an administrator. a. Right-click on the Internet Explorer icon or shortcut. b. Select Run as Administrator (Figure 1). c. Figure 1 3. Add BECU Online Banking and Ensenta.com to your trusted sites in Internet Explorer. a. Using Internet Explorer (32-bit), go to the www.becu.org and log-in to Online Banking. If you are using a 64-bit version of Windows (such as Windows 7 or Windows 8), ensure that you are using the 32-bit version of Internet Explorer.
c. Click on Security to bring the tab to the foreground (Figure 3). Figure 3 d. Click on the green check mark for Trusted Sites (Figure 4).
e. f. Click Sites. The current URL should be listed in the “Add this website to the zone” field. If it is not, enter https://www.becuonlinebanking.org. Click Add Next, enter https://*.ensenta.com into the same “Add this website to the Zone:” box. Click Add (see Figure 5 for end result) Figure 5 g. Click Close. Click OK. 5. Installing “Ranger Transport API™”. Ranger API enables your scanner to communicate with BECU Online Banking when you access Online Deposits.
a. b. Go to http://www.usa.canon.com/cusa/home In the Search box on the top right of the screen, enter CR-50, click the Search button (Figure 6). Figure 6 c. Click Drivers & Software to expand (Figure 7). Figure 7 d. Select your operating system and version from drop down menus (Figure 8). Note: if the message below is presented when the OS Version is selected, the next most recent OS version may be used.
e. Click the arrow next to Drivers to expand (Figure 9). Figure 9 f. Press the + button next to the File Description that contains “DRR” and verify in the description that it includes the verbiage “Ranger Driver” (Figure 10). Figure 10 g. Once you have identified the Ranger Driver, click on the file name (Figure 11) and you will be prompted with an agreement. After agreeing, you will be prompted to save the driver.
h. i. Double click on the Ranger Driver file that was previously downloaded in Step F. A dialog box will display (Figure 12). Click the Install button and the Ranger driver will install (Figure 12). Figure 12 j. Click Finish. You should see Silver Bullet Technology in your Start Menu/Program list. Note: if it does not appear in the Start Menu/Program List, you may view the folder’s contents by: 1. Opening Windows Explorer 2.
6. Configuration for Ranger Platform V4 a. Start the Scanner Application: Windows Vista or 7: a. b. c. d. Click the Start menu and select All Programs. Select Silver Bullet Technology.
Windows 8 or 8.1: a. Open the Start menu/App screen. b. Begin typing “ranger” and the Search option will automatically appear c. Select RangerFlex for CR-50_CR-80 from the search results to open the app. Figure 14 b. Move the TransportInfo.ini file into the Scanner Plug-Ins folder. 1) Press the Windows button and the R key together to open the Run program window. 2) Type %programdata% and click OK (Figure 15).
6) Open the folder that is named the model of scanner (CR-50) and copy the Transportinfo.ini file (Figure 16). Figure 16 7) 8) Navigate back to the Scanner Plug-ins, Paste the TransportInfo.ini file into this folder. Click the X in the top right corner to close the RangerFlex application. PLUG IN SCANNER 7. Remove packaging and packing tape from scanner unit and cables. 8. Position the scanner on a flat surface at least one foot away from other electronic devices. 9.
Testing the Scanner Prior to accessing Online Deposits, test that Ranger API and the scanner driver are correctly installed. 1. Turn on the scanner. Allow a minute for the scanner to initialize and wait for the blue “ready” light to illuminate. 2. Prepare checks for scanning (Figure 17). a. Remove rubber bands, staples, and paper clips. b. Align edges of the checks by gently tapping the bottom and the side that goes into the scanner on a hard surface. c.
3. Load the checks into your scanner, pulling back on the eject stopper if necessary. 4. From the Start menu, select Programs, then Silver Bullet Technology, then Ranger for CR-50_CR-80, then RangerFlex for CR-50_CR-80. The test program will open and you will see a test window with empty scan images (Figure 18). .NOTE: If the application tells you the scan is dead, the scanner is either not plugged into the computer or not turned on. Figure 18 5.
8. Exit out of the window once you are finished with your test scan. This will delete the checks from your computer. Your scanner is now ready for use with Online Deposits. .NOTE: The tests scans are just to make sure your scanner is working properly. The test is not linked to BECU’s Online Deposits. As a result, the checks will not appear as a deposit on Online Deposits. Depositing Checks Accessing Online Deposits consists of four steps: 1. 2. 3. 4.
Start 3. If you are a first time user of Online Deposits, you will be asked to accept BECU’s Online Deposits Terms & Conditions. Click the hyperlink Read Terms & Conditions to read BECU’s Online Deposits Terms & Conditions. If you agree with the Terms & Conditions, click I Agree (Figure 23). You will be guided to the screen in Step 4. *IMPORTANT: The first time you access Online Deposits, please follow all the steps in order. If you have accessed Online Deposits before, just skip Step 3. Figure 23 4.
5. The next series of screens will prompt you to select a scanning method. Select the first option for the scanning method –High-Speed scanners use the Silver Bullet Ranger Wizard to upload deposits (Figure 25). a. Select Canon CR-50 from the drop-down list. Click Continue. .NOTE: If the scanner drop-down list doesn’t list Canon CR-50, you will need to look for an ActiveX pop-up and allow ActiveX. .NOTE: You can roll your cursor over the blue questions marks [?] and they will tell more about each option.
d. You will then be asked another time if the scanner type is correct, click Yes if the scanner type is correct (Figure 28). If not, click Back. Figure 28 Scan 6. Prepare checks for scanning (Figure 29).
8. At completion of scanning, make sure the “Expected Number of Checks” matches the “Number of Checks.” Click Scan Complete (Figure 30). Figure 30 Add checks during a deposit Online Deposits will give you the option to scan more checks after you have scanned your first batch. For example, if you just scanned large checks and also have small checks, you would now scan the small checks. Just click Scan More Checks which is located at the bottom of most of the Online Deposits pages.
Review 9. When you are finished scanning, you will be prompted to review your deposit. If Review Status shows “Needs Review,” access the checks that need to be reviewed by clicking Review Checks (Figure 31). Figure 31 a. Correct or confirm the Amount, Date, and Account Holder or Institution (Figure 32). b. Select Update and then Next (Figure 32) to proceed to the next check to review. Review and update all the checks that require review until your review status reads OK for all your checks. .
c. Once all your checks have been reviewed and the Review Status reads OK, click Continue to proceed to the Receipt step (Figure 33). .NOTE: Make sure “Expected Number of Checks” matches “Actual Number of Checks” and “Expected Total Amount” matches with “Actual Total Amount.” These amounts won’t adjust to equal each other automatically after you review all your checks. The system won’t let you proceed if they don’t match.
Duplicate Checks The system will automatically detect whether a check has been duplicated. It will notify you of the duplication during the Review step and ask you to Delete the duplicated check from the deposit (Figure 36). Figure 36 Receipt 10. Review your receipt. If everything is correct, click Submit. If you find an error, click Back to Review (Figure 37).
11. Online Deposits will then take you to your Online Deposit Confirmation. Click Continue to complete your deposit (Figure 38). Figure 38 12. The next page will tell you that your deposit has been completed. It will allow you to make another deposit. Or, you can review your Online Deposits History or logout of Online Banking (Figure 39). .NOTE: There is no link on Online Deposits that will direct you back to Online Banking.
How to Access Previous Scanning History In History, you will be able to see all your previous deposits – including date, amount deposited, deposit ID, quantity of checks, and transaction details. 1. Login to your BECU Online Banking Account. 2. Click the Online Deposits tab located at the top of the screen. 3. Click History (Figure 40) in the upper right hand corner and it will take you to your Transaction History (Figure 41).
After Scanning Please file the check in a safe, secure place for 15 days to allow for the settlement to complete, then destroy the check by shredding. Support BECU Online Banking and BECU Online Deposit Processing Toll-free in the US and Canada Business hours: M-F 7am-7pm, Sat.
Troubleshooting Guide 1. Scanner Jams If your scanner jams while you are scanning checks refer to the “Clearing Paper Jams” section of the Canon CR-50 Instructions to learn how to properly remove checks from the scanner. If you experience a jam iTIP: To prevent future paper jams adjust the 1. Take out all the checks in your scanner. Separation Roller gap to the thickness of the checks being fed – see “Adjusting the Separation Roller Gap” in the Canon CR_50 Instructions. 2.
4. Scanner Not Listed In Drop-down List If you are successfully able to scan checks through the Ranger Flex application, but within Online Deposit the CR-50 scanner is not listed in the drop down box under the options for High speed scanners (Figure 43), the issue is likely due to Active X and/or JavaScript being blocked on your computer. Figure 43 The following items should be reviewed for troubleshooting Active X/JavaScript issues: a.
6. Uninstall and Re-install the Ranger Application and Ranger Plug-In If the CR050 scanner is still not listed after performing the troubleshooting steps above, uninstall the Ranger application. a. Access Programs and Features from the Search function in the Start menu: 1. In Windows 7 or Vista, type Programs and Features into the Search box and press Enter (Figure 44). Figure 44 2. In Windows 8 or 8.1, just start typing Programs and Features from the Start screen and press Enter.
b. In the Programs and Features menu, search for the following two programs: Ranger and Ranger Plug-In: Canon-CR50CR80. Select and click Uninstall for each (Figure 46). Figure 46 c. Disconnect the USB cable for the CR-50 scanner from the computer. a. Re-Install the Ranger Transport API™ (See Installing Ranger Transport API on page 8). b. Follow the Test Installation process (see section Testing the Scanner on page15). 7.
