User manual

W-79

Troubleshooting and Uninstallation

Troubleshooting

● Is the driver operating normally?

Connect the camera to your computer

with the interface cable and set the

camera’s main switch to <ON> (➞W-10)

and open the [Device Manager] (➞W-80).

Click the plus symbol [+] to the left of

[Imaging devices] and check that [EOS

10D] is displayed.

➞ If [EOS 10D] does not appear, the driver is not operating normally. Briefly disconnect and

then reconnect the interface cable, ensuring that the connection is secure. If [EOS 10D]

still does not appear, use the following procedure to re-install the driver.

1 Disconnect the interface cable and uninstall the driver. (➞W-82)

2 Re-install the driver. (➞W-4)

➞ When the [X], [!] or [?] symbol is displayed beside [EOS 10D], part of the driver is

missing or corrupted. Use the following procedure to re-install the driver.

1 Delete [EOS 10D] displayed in [Imaging devices].

2 Disconnect the interface cable and uninstall the driver. (➞W-82)

3 Re-install the driver. (➞W-4)