User Manual

Direct Print & Scan for Mobile V2.0 Installation and User’s Guide 279
Chapter 7 Troubleshooting
This chapter explains the error messages that may appear when configuring and using
DPSM.
7.1 List of Error Messages
This section explains the various messages that may appear when configuring and using
DPSM on a BlackBerry smartphone or tablet, an Android smartphone or tablet, or
Apple iPhone or iPad, along with their possible causes and remedies.
For a list of the error messages that may appear, along with their causes and remedies
when installing the DPSM MEAP application using the MEAP SMS, see the MEAP
e-Manual that came with your machine.
7.1.1 BlackBerry Smartphone Error Messages
This section explains the error messages that may appear on your BlackBerry
smartphone when using DPSM, along with possible causes and remedies.
Message Cause Remedy
Scan failed.
MEAP device error, or the user
did not place a document on the
MEAP device to scan.
Check the MEAP device,
and place a document in the
feeder or on the platen glass
of the machine to scan.
Download failed.
The attachment or e-mail body
you were trying to print did not
download.
Make sure that you have
Internet access to download
the attachment, and try
again.
Failed to find a scan storage
location.
DPSM is unable to access the
SD card or internal memory of
the smartphone when saving a
scan.
Either insert an SD card into
the phone, or contact your
administrator to find out
why you cannot access your
phone’s internal memory.
Failed to create email.
An error occurred when you
tried to access the native
BlackBerry e-mail application to
compose an e-mail message.
Make sure that your
BlackBerry e-mail client is
functioning properly and
that you have set up an
e-mail account.
Failed to create file.
The DPSM application could not
create a scan file.
Make sure that you have
permissions to create a file,
or make sure that your SD
card is functioning properly.