User Manual

Direct Print & Scan for Mobile V2.0 Installation and User’s Guide 283
Message Cause Remedy
Preview unsupported.
1. The MEAP device you are
using to scan the document
does not support thumbnails.
2. You are using a
black-and-white MEAP
device and set the Scanner
Settings Color Mode to
‘Black & White’.
1. Proceed to save the
scanned document. See
“Scanning a Document
to Your Smartphone,” on
p. 88.
2. Set the Scanner Settings
Color Mode to ‘Auto’ or
‘Color’ if you are
scanning the document
on a black-and-white
MEAP device.
Error: See Canon device.
A recoverable error occurred on
the Canon device.
Correct the error on the
MEAP device, and try to
scan your document again.
Unsupported attachment.
You tried to print an attachment
that is not supported.
Only PDF, TIFF, JPEG, or
TXT attachments are
supported.
Access Error
An error occurred that is related
to your BlackBerry permissions.
Contact your Administrator
to obtain the permissions to
perform the desired
operation.
This file type is unsupported.
Please choose a file with a
supported type.
You tried to print an
unsupported file type from the
Print a File menu.
Select a file with a
supported file extension
(PDF, TIFF, JPEG, or
TXT), and try to print the
file again.
No supported attachments
found. Only the email body
will be printed.
The user selected to print the
body and attachments of an
e-mail message, but no
supported attachments can be
found.
Only PDF, TIFF, JPEG, or
TXT attachments are
supported. Select an e-mail
with a supported file type
attached, and try to print
again.
This type of email must be
opened in order to print it.
You selected to print an e-mail
message from the phone’s native
e-mail program, and certain
e-mail accounts, such as Gmail
requires that you open the e-mail
message first.
Open the e-mail message
first, and then select to print
it from the DPSM app.
Printer out of holding space.
Unlock the printer and try
again.
Too many files are stored, or too
much space on the device is
occupied.
Try to delete unnecessary
DPSM jobs and stored files
from the MEAP device.
Network error. Try connecting
to WiFi network: X
The barcode on the MEAP
device contains Wi-Fi
information, and a network error
occurred.
Make sure that the Wi-Fi
information is correct, and
try to scan the barcode
again.
Unauthorized barcode or
security code.
The Security mode has been
enabled on the MEAP device,
and the Security Code entered is
incorrect.
Verify the Security Code on
the MEAP device, and
make sure you are entering
it correctly on your
smartphone.
Please unlock device before
scanning.
The device has been locked by a
Login Service, and you cannot
print or scan a document.
Log on to the MEAP
device, and try to print or
scan your document again.