User Manual

284 Direct Print & Scan for Mobile V2.0 Installation and User’s Guide
7.1.2 Android Smartphone and Tablet Error Messages
This section explains the error messages that may appear on your Android
smartphone or tablet when using DPSM, along with possible causes and remedies.
Message Cause Remedy
You must select a Canon
device before continuing. Do
you want to do this now?
You navigated to the Print or
Scan screen, and you did not add
at least one Canon device.
You must add at least one
Canon device before you
perform a Print or Scan job.
See
“Adding a MEAP
Device,” on p. 118.
You have entered an invalid
scan name. Please use only a
combination of letters,
numbers, and spaces.
You entered an invalid file name
on the Scan Options screen.
Enter a valid file name
(letters, numbers, and
spaces).
There was an error creating
one or more file(s) or
directories. Please make sure
your device has enough free
space and try again.
DPSM was not able to create a
directory to store the scanned
files. This could be caused by a
lack of free space, or a hardware
problem with the device. Also,
this can happen with some
Android devices when a user
accesses the phone’s files from a
PC (plugged in via USB).
Disconnect your Android
device from your PC; make
sure that your memory card
is not full, or replace your
device’s memory card.
The Canon device is not
responding. Check that the
Direct Print and Scan for
Mobile Application is installed
and running.
There may be an error on the
MEAP device, or the DPSM
MEAP application is either not
installed or started.
Check and resolve the error
displayed on the MEAP
device, and make sure that
DPSM V2.0 is installed and
started on the MEAP
device. See
Chapter 2,
“Installing DPSM,” on
p. 19.
There was an error
communicating with the
Canon device. Please check
your network connection and
try again, or contact your
Administrator.
• Your mobile device is not on
the same Wi-Fi or VPN
network as the MEAP device.
• The network is congested
(poor service).
• The MEAP device is behind a
firewall.
• Make sure your mobile
device is on the same
Wi-Fi network as the
MEAP device, or start
your VPN service (if you
are using one).
• Contact your System
Administrator, and make
sure that the MEAP
device is reachable over
the network.
The Canon device requires
your attention. Please check its
status to complete your
request.
A recoverable error occurred on
the Canon device, such as a
paper jam, empty toner, or waste
toner container.
Correct the error on the
MEAP device, and try to
print or scan your document
again.