Reference Guide Please read this manual before using the scanner. After you finish reading this manual, keep it in a safe place for future reference.
READ CAREFULLY BEFORE OPENING THE SEALED DISK PACKAGE CANON SOFTWARE LICENSE AGREEMENT IMPORTANT-READ THIS AGREEMENT BEFORE OPENING THE SEALED DISK PACKAGE! BY OPENING THE SEALED DISK PACKAGE, YOU ARE DEEMED TO AGREE TO BE BOUND BY THIS AGREEMENT. This legal document is a license agreement between you and CANON ELECTRONICS INC. (“Canon”). BY OPENING THE SEALED DISK PACKAGE, YOU ARE DEEMED TO AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.
Setup Guide Please read first. Checking the Accessories If any of the items listed below are missing or damaged, contact your local authorized Canon dealer or service representative. DR-2020U Software license agreement AC Adapter/Power Cord (Connected length: 2.6 m) USB Cable Type A/Type B (Length: 1.8 m) Setup Disc Reference Guide (this document) Adobe Acrobat Setup Disc Before Use • Items included in this manual are subject to change without notice.
Installing the Software Connecting to a Computer Before Installation If you connect the scanner and turn it ON before you install the software, the following wizard screen will appear. If this wizard is displayed, click the [Cancel] button to exit the wizard, and turn the scanner OFF. ● Do not connect the scanner to the computer before installing the software. ● Log on to Windows as an Administrator. ● Close all other applications before installing the software.
■ International ENERGY STAR® Office Equipment Program ■ European Union (and EEA) only. This symbol indicates that this product is not to be disposed of with your household waste, according to the WEEE Directive (2002/96/EC) and your national law. This product should be handed over to a designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment (EEE).
■ Für EMVG ■ Disclaimers Dieses Produkt ist zum Gebrauch im Wohnbereich, Geschäfts-und Gewerbebereich sowie in Kleinbetrieben vorgesehen. The information in this document is subject to change without notice. CANON ELECTRONICS INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXPECT AS PROVIDED HERE IN, INCLUDING WITHOUT LIMITATION, THERE OF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR NON-INFRINGEMENT.
Table of Contents Setup Guide...............................................................Foldout Introduction..........................................................................4 Symbols Used in This Manual..................................................... 4 Manuals for the Scanner ............................................................. 4 Important Safety Instructions .............................................5 Installation Location......................................................
Introduction Thank you for purchasing the Canon Document Scanner imageFORMULA DR-2020U. Please read this manual thoroughly before using the scanner to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference. Manuals for the Scanner Documentation for this scanner consists of the following manuals.
Important Safety Instructions ● Avoid locations that are unstable or subject to vibration. To ensure the safe operation of this scanner, be sure to read the safety warnings and precautions described below. Installation Location The performance of this scanner is affected by the environment in which it is installed. Make sure that the location where the scanner is installed meets the following environmental requirements. 110 mm or more ● Avoid exposing the scanner to rapid changes in temperature.
● Do not pull directly on the power cord. When disconnecting the power cord, grasp the power plug and remove it from the power outlet. ● Keep the area around the power plug clear of objects so that the power cord can be disconnected easily in an emergency. ● Use only the AC adapter supplied with the scanner. In addition, do not use the supplied AC adapter with devices other than the scanner.
● To use a reel-type extension cord, unwind all of the cord from the reel. Long-term operation with the cord wound on the reel may cause the cord to overheat and may cause a fire. ● Do not use power cords or AC adapters other than the power cord and AC adapter provided with this scanner. ● Do not attempt to dismantle the scanner or modify it in any way, as this is dangerous and may lead to a fire or electric shock. ● Never attempt to dismantle or modify the AC adapter in any way, as doing so is dangerous.
● Be careful when placing paper in the scanner and when removing jammed paper. It is possible to cut your hand on the edge of a sheet of paper. ● Open and close the feeder carefully and slowly. Failure to do so may result in malfunction or personal injury. ● Take care to avoid pinching your hands when closing the feeder. Failure to do so may result in personal injury. ● Do not press down hard on the feeder. Doing so may result in damage to the glass, malfunction, or personal injury.
Features of the DR-2020U Document Scanner ● Deskew The scanner straightens scanned images when it detects that the document was placed askew. ● Text Enhancement Modes The scanner is equipped with the Advanced Text Enhancement Mode, for enhancing the text of documents with dark or uneven backgrounds, and the Advanced Text Enhancement II mode, for enhancing the text when both the text and background are light. * These modes may not work, depending on the type of document.
Names and Functions of Parts Front A B C D G H I J K F E A Feeder Cover I Scanning Glass (Feeder) Open this to clear paper jams or to perform cleaning. J Lock Switch B Document Guides Use this to lock the inner parts of the scanner into place when not using the scanner. Adjust this to the width of the document. C Document Feed Tray K Scanning Glass (Flatbed) Open this when placing documents into the feeder. Place documents here with their scanning sides facing down.
H POWER Button Operation Panel Press this button to turn the scanner ON, and the power indicator will light. When you press and hold this button (for 2 seconds) while the scanner is turned ON, the scanner and power indicator will turn OFF. A B C D E F G Display Panel Indications H Normal Displays A Job Buttons Scan First (waiting for documents to be placed). Specific jobs are assigned to these buttons. Scanning will start when any of these buttons are pressed.
Rear Error Displays Communication error with computer. When an error occurs, a message indicating the nature of the error appears. You can use the scroll keys to scroll longer messages. For details on the error messages and their solutions, see page 29. A B C A USB Connector Connect the supplied USB cable (or Hi-Speed USB 2.0 compatible cable) here. B ADF Connector CAUTION Never disconnect the ADF connector. The feeder will stop functioning if the ADF connector is disconnected.
Feeding Methods There are three feeding methods (feeder, flatbed, business card feeder) for scanning documents with this scanner. The types of documents that can be scanned with each method are as follows. Feeder (See p. 15.) Width: 140 mm to 216 mm Length: 100 mm to 356 mm Thickness: 52 to 128 g/m2 (0.06 mm to 0.15 mm) Capacity: Up to 50 sheets or a stack height of 5.0 mm Flatbed (Platen Glass) (See p. 15.
Documents That Cannot Be Scanned with the Feeder • Documents with curled edges may result in folds and paper jams. Make sure to straighten out the curls before loading documents in the scanner. • Handle paper edges with care, and be careful not to cut your fingers when loading documents. Use the flatbed (platen glass) to scan the following types of documents. Using the feeder may result in paper jams and damage to the scanner.
Placing Documents Placing Documents into the Feeder Placing Documents on the Flatbed 1 1 2 Fan the pages of the document to be scanned, and load the document into the feeder with the scanning side facing up. Place the document on the flatbed with the scanning side facing down, and align the upper left corner of the document with the positioning guide on the flatbed. Scanning Side Facing Down Adjust the document guides to the edges of the document.
• Business cards are ejected in reverse order after scanning from the business card feeder. • Scan plastic cards on the flatbed. Placing Cards into the Business Card Feeder 1 2 3 When the Scanner Is in Sleep Mode Open the business card feeder. When the scanner is not operated for a specific amount of time, it automatically enters the sleep mode. The scanner automatically exits the sleep mode if you initiate scanning from a computer.
Supplied Software Use the following software supplied with the scanner to scan documents. Select which software to use based on your intended purpose. Use this when you want to start scanning merely by pressing a button on the scanner. Easily scan without computer operations. Specify advanced scanning conditions, and process scanned images (rotate images, change the order of pages, etc.) ▼ ▼ CaptureOnTouch CapturePerfect 3.
Scanning with CaptureOnTouch Scan First What is CaptureOnTouch? CaptureOnTouch is a scanning application that allows you to scan documents using easy-to-follow on-screen instructions. Save to folder Save to a specified folder. (Network) Print Print to a specified printer. Send to application Open a scanned image with specified application. This method allows you to select an output method after a document is scanned, and then configure the necessary settings.
Scanning with the Job Buttons Hint [Scan First] and [Select Scan Job] are pre-assigned to the three job buttons on the operation panel, and you can start scanning by pressing one of buttons when “Scan First” appears on the display panel. You can also start CaptureOnTouch from the Windows Start menu. Click [Start], point to [All Programs], point to [Canon DR-2020U], and then click [CaptureOnTouch].
3 Scan First Operation Flow Click [Scanner setting] to display the [Scanner setting] dialog box, and configure the scanner settings. Scan document ▼ Select output method ▼ Configure output settings ▼ Output scanned images 1 2 Place the document in the scanner (See p. 15). For details on scanner setting items, refer to the Help. When you are finished configuring, click the [OK] button to close the [Scanner setting] dialog box. Click the [Scan First] tab. 4 Click the [Start] button.
5 6 The name of the output button differs depending on the selected output method. If you select [Save to folder] for the output method, for example, the output button appears as [Save]. The completion screen appears after the scanned images are output. This completes [Scan First] scanning. Specify the output method. Configure settings for the output method, and click the output button to output the scanned images. Hint • Click [Return to main screen] to return to the main screen of [Scan First].
Output Method Settings CaptureOnTouch provides four output methods for processing scanned images. The output settings that appear differ depending on the output method selected. [Save to folder] [Print] Save scanned images to a specified folder. When this method is selected, you must configure settings for the image file to be saved. Print scanned images to a specified printer. When this method is selected, you must specify the printer to which images will be printed.
Starting [Scan First] with the START Button Under default settings, [Scan First] is assigned to the START button on the operation panel. START Button When “Ready” appears on the display panel, press the START button after placing your document in the scanner. CaptureOnTouch starts up and [Scan First] begins. When document scanning is finished, the output method selection screen appears. Perform the procedure from step 5 onward to output the scanned images.
2 Select Scan Job Click the [Register new job] button. Operation Flow Register jobs ▼ Select job ▼ Scan document ▼ Output scanned images The [Register new job] dialog box appears. Registering/Editing Jobs Hint In CaptureOnTouch, you can register up to 10 jobs for use with [Select Scan Job]. 1 If you select a registered job and click [Job list/edit], the [Job editing] dialog box appears allowing you to edit the settings of the selected job. Click the [Select Scan Job] tab.
[Output settings] tab Configure settings for the output method. The items that appear in this tab differ depending on the [Output method] selected. [Scanner setting] tab Configure scan conditions. [Button assignment] tab Configure settings to assign the job to a job button on the scanner. If [Assign scanner button 1 to Scan First] is selected in the main screen, assignment to job button 1 is not available.
4 Selecting Scan Jobs Click the [OK] button. 1 2 The job is registered according to the configured settings and appears in the job list. To confirm the settings of a registered job or to change the settings, click the [Job list/edit] button. Place the document in the scanner (See p. 15). Click the [Select Scan Job] tab. The main screen for [Select Scan Job] appears. 3 26 Click a job in the [Job list].
4 Starting [Select Scan Job] with the Job Buttons Click the [Start] button. The following, jobs are pre-assigned to the job buttons on the operation panel. User Defined Job Buttons Scroll Keys Job Buttons • Three preset jobs are assigned to the job buttons, and the respective scanning procedures will be processed automatically when these buttons are pressed. • Registered jobs can be assigned to the user defined job buttons.
Troubleshooting This section describes the problems that may occur while using the scanner and how to resolve them. It you cannot resolve a problem, contact your local authorized Canon dealer or your service representative. Problem 4 Solutions Common Problems and Solutions Problem 1 Solutions Problem 2 Solutions Problem 3 Solutions The scanner will not turn on. (1) Confirm that the power switch is set correctly. (2) Confirm that the AC adapter is plugged firmly into a power outlet.
Problem 8 Each scanned image of a multi-page document is saved as a separate document. Solutions With CaptureOnTouch, you can scan multiple pages into one image file when TIFF or PDF file format is selected. To do this, select [File type], click the [Detail Settings] button, and select [Save all pages as one file] in the displayed dialog box.
3 Clearing a Paper Jam If a paper jam occurs while scanning from the feeder, an error message appears on the display panel. Follow the procedure below to clear the jam. If the jammed document does not appear wrinkled or otherwise damaged, close the feeder cover, and press the STOP button. The jammed document is ejected, and the error message is cleared on the display. CAUTION Be careful not to cut your fingers on the edges of the paper when clearing the paper jam.
6 Press the STOP button to clear the error message on the display. Hint After clearing the paper jam, confirm whether the last document was scanned before you continue scanning.
Appendix 2 Cleaning the Roller Unit and Separation Pad Raise the roller unit’s lock lever. (Gently bend the lock lever inward, then raise it.) If streaks appear in scanned images, or if scanned documents become dirty, the roller unit and separation pad may be dirty. Be sure to clean them regularly. Hint The roller unit and separation pad are located inside the feeder cover. Be sure to remove the roller unit and separation pad, as shown below, before cleaning them.
4 Attaching the Roller Unit and Separation Pad Grasp both sides of the separation pad with your fingers, and remove the separation pad. 1 Attach the separation pad. Press the separation pad down gently until it snaps into place, and make sure it is securely attached. 5 Use a cloth dampened with water and thoroughly wrung out to wipe the rollers and separation pad clean. 2 Attach the roller unit.
3 4 Specifications Lower the lock lever to secure the roller unit into place. You can lower the lock lever smoothly by gently bending it inward. Scanner Type Desktop ADF/flatbed scanner Document Size Feeder Width: 140 mm to 216 mm Length: 100 mm to 356 mm Thickness: 52 to 128 g/m2 (0.06 mm to 0.15 mm) Capacity: 50 sheets or stacked to a height of 5.
Weight Approx. 7.8 kg Power Consumption Scanning: Maximum 33.0 W In the Sleep Mode: Maximum 3.7 W With power switch OFF: Maximum 0.5 W Noise 64 dB or less Operating Environment Temperature: 10°C to 32.5°C Humidity: 20% to 80% RH AC Adapter Model Number MG1-4314 Input AC 100 V - 240 V, 50/60 Hz, 1.2 A (100 V) - 0.7 A (240 V) Output DC 24 V, 2.2 A Weight Approx. 0.4 kg Specifications are subject to change without notice.
CANON ELECTRONICS INC. 1248, SHIMOKAGEMORI, CHICHIBU-SHI, SAITAMA 369-1892, JAPAN CANON U.S.A. INC. ONE CANON PLAZA, LAKE SUCCESS, N.Y. 11042, U.S.A. CANON CANADA INC. 6390 DIXIE ROAD, MISSISSAUGA, ONTARIO L5T 1P7, CANADA CANON EUROPA N.V. BOVENKERKERWEG 59-61, P.O.BOX 2262, 1180 EG AMSTELVEEN, THE NETHERLANDS CANON LATIN AMERICA, INC. 703 WATERFORD WAY, SUITE 400 MIAMI, FLORIDA 33126, U.S.A. CANON AUSTRALIA PTY. LTD. 1 THOMAS HOLT DRIVE, NORTH RYDE, SYDNEY. N.S.W, 2113. AUSTRALIA CANON SINGAPORE PTE. LTD.
