Document Scanner Reference Guide Please read this manual before operating this scanner. After you finish reading this manual, store it in a safe place for future reference.
FCC REGULATIONS (For 120 V model) Document Scanner, Model M11059 This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
READ CAREFULLY BEFORE OPENING THE SEALED DISK PACKAGE CANON SOFTWARE LICENSE AGREEMENT IMPORTANT-READ THIS AGREEMENT BEFORE OPENING THE SEALED DISK PACKAGE! BY OPENING THE SEALED DISK PACKAGE, YOU ARE DEEMED TO AGREE TO BE BOUND BY THIS AGREEMENT. This legal document is a license agreement between you and Canon Electronics Inc. (“Canon”). BY OPENING THE SEALED DISK PACKAGE, YOU ARE DEEMED TO AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT.
International ENERGY STAR Program As an ENERGY STAR® Partner, Canon Electronics Inc., has determined that this machine meets the ENERGY STAR ® Program guidelines for energy efficiency. The International ENERGY STAR® Office Equipment Program is an international program that promotes energy saving through the use of computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption.
Chapter 3 Easy Start Guide Describes the procedures for setting up the scanner and instaling the software. Follow the steps in this guide to set up the scanner quickly. Chapter 4 Reference Guide (this manual) Provides an overview of the most important features and points that the user should know when using the scanner. For more details, refer to the User Manual. Chapter 5 User Manual (electronic manual)* Consists of a “Hardware” volume and a “Software” volume.
Symbols Used in This Manual The following symbols are used in this manual to explain procedures, restrictions, handling precautions, and instructions that should be observed for safety. WARNING Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly. To use the machine safely, always pay attention to these warnings. CAUTION Indicates a caution concerning operations that may lead to injury to persons, or damage to property if not performed correctly.
Contents Chapter 1 Before Using the Scanner..................................... 4 1-1 Important Safety Instructions...............................4 Installation Location ................................................. 4 Power .......................................................................5 Moving the Scanner................................................. 6 Handling................................................................... 6 Disposal ..................................................
Chapter 1 Before Using the Scanner 1-1 Important Safety Instructions To ensure the safe operation of this scanner, be sure to read the safety warnings and precautions described below. Installation Location The performance of this scanner is affected by the environment in which it is installed. Make sure that the location where the scanner is installed meets the following environmental requirements. • Provide adequate space around the scanner for operation, maintenance, and ventilation. At least 3.
Chapter 1 • Avoid warm or humid locations, such as in the vicinity of a water faucet, water heater, or humidifier. • Avoid locations where ammonia gas is emitted. • Avoid locations near volatile or flammable materials, such as alcohol or paint thinner. • Avoid locations that are subject to vibration. • Avoid exposing the scanner to rapid changes in temperature. If the room in which the scanner is installed is cold but rapidly heated, water droplets (condensation) may form inside the scanner.
Moving the Scanner • When moving the scanner, always hold it with both hands to avoid dropping it. The scanner weighs approximately 14.1 lb (6.4 kg). CAUTION • Make sure to disconnect the interface cable and power cord when moving the scanner. If the scanner is transported with these items plugged in, the plugs and connectors may be damaged. Handling WARNING Note the following precautions whenever using the scanner. Failure to do so may result in a fire or electric shock.
■ Clean the scanner using a slightly dampened cloth which has been well wrung out. Never use alcohol, benzene, paint thinner, or any other flammable substances. ■ If the scanner makes strange noises, or gives off smoke, heat, or strange odors, or the scanner does not function or other abnormalities occur when you use the machine, immediately turn the power switch OFF, and disconnect the power plug from the power outlet.
■ Leave sufficient space around the power plug so that it can be unplugged easily. If objects are placed around the power plug, you will be unable to unplug it in an emergency. ■ Do not allow water or flammable substances (alcohol, paint thinner, benzene, etc.) to spill into the scanner, as this may result in a fire or electric shock. ■ Turn OFF the power switch for safety when not using the scanner for a long period of time, such as overnight.
Chapter 1 1-2 Features of the DR-4010C Document Scanner The main features of the DR-4010C document scanner are described below. • Fast Document Feeding The scanner can scan a maximum of 42 documents per minute in a range of sizes from business cards to LTR/A4 size. (Scanning conditions: Black and white, LTR/A4 size portrait, 200 dpi.) Scanning speed is the same for both color and grayscale scanning.
• Card Scan You can scan business or ID cards. Note that embossed credit cards or similar items cannot be scanned. (See “2-1 Documents,” on p. 16.) • Auto Color Detection The scanner detects whether the scanned document is in color or black-and-white, and saves the image accordingly. • Text Orientation Recognition This mode identifies the orientation of characters in a document, and rotates the image so the orientation of the scanned characters is straight.
MultiStream Function The scanner supports MultiStream, which, according to the application, can create two images with different scanning conditions from one path scan. However, this function can only be used if the software supports MultiStream. • Long Document Compatibility You can scan documents up to 39.2 inches (1000 mm) long by setting the Long Document mode. • Compatible with Carbonless Duplicating Paper The scanner is able to scan carbonless duplicating paper.
1-3 Names and Functions of Parts This section describes the name and function of each part. Make sure to read this section and familiarize yourself with the parts of the scanner before using the scanner. ■ Front View (Feed Tray Open) Document Eject Tray Document Eject Tray Extension Open if the document extends beyond the edge of the eject tray. (See p. 20.) Scanned documents are ejected here. (See p. 20.) Document Feed Tray Place the document to be scanned here. (See p. 19.
Chapter 1 ■ Back View Document Eject Tray 2 Open this tray to use the scanner in a straight path configuration. (See p. 20.) ■ Interfaces DIP Switches Set the SCSI ID. SCSI Connector Connect to a 50-pin half-pitch (pin type) SCSI cable. ON 21 (Ventilation Holes) USB Connector Connect the provided USB cable or a USB cable that supports HiSpeed USB 2.0. Power Connector CAUTION • Do not block the ventilation openings. Doing so could cause the scanner to overheat, creating a risk of fire.
1-4 Installation Requirements To use the DR-4010C scanner, your computer must satisfy the following system requirements. • One of the following operating systems: - Microsoft Windows 2000 Professional SP4 or later - Microsoft Windows XP Professional SP2 or later - Microsoft Windows XP Home Edition SP2 or later - Microsoft Windows XP Professional x64 Edition • A - • When using a SCSI expansion card, select one of the following recommended models.
if present as standard equipment on the computer. For details, consult your local authorized Canon dealer. - The USB cable you are using should be the one originally included with the scanner or a Hi-Speed USB 2.0 compatible cable. • Be aware of the following information when using a SCSI card. - Make sure to follow the procedure in the manual for the SCSI card and the computer that you are using when installing a SCSI card in your computer.
Chapter 2 Basic Operation 2-1 Documents The scanner can scan documents ranging in size from business cards and checks to A4 size documents. It can also scan long documents up to 39.2” (1000 mm). The document sizes that this scanner can scan are shown below. Eject Direction (*1) U-Turn Path Straight Path Width 2.08" to 8.62" (53 mm to 219 mm) 2.08" to 8.62" (53 mm to 219 mm) Length (*2) 2.75" to 14" (70 mm to 356 mm) 2.75" to 14" (70 mm to 356 mm) 14 to 32 lb bond (52 to 128 g/m2) 0.0024" to 0.
You can scan documents up to 39.2” (1000 mm) long by setting the scanner to the Long document mode. For details, refer to the User Manual (electrical manual.) (*3) The paper weights that can be used with the scanner vary depending on the document feed method (page separation mode or bypass mode.) (See “2-3 Placing Documents,” on p. 22.
• Scanning the following types of documents can cause a paper jam or malfunction. To scan such a document, make a photocopy of the document and then scan the photocopy. Wrinkled or creased documents Extremely thin, translucent paper Curled document Carbon paper Documents with paper clips or staples Torn documents Coated paper • When you scan a batch of NCR (No Carbon Required) documents, make sure that they are not stuck together.
2-2 Document Feed and Eject Tray Prepare the document feed tray and document eject tray according to the paper size and feed/eject method. 1 Grasp the middle of the document feed tray and slowly open it toward you. If the documents slide off the tray, pull out the document feed tray extension. Document Feed Tray Document Feed Tray Extension CAUTION Do not place anything other than documents on the document feed tray.
Preparing the Document Eject Tray The scanner has two eject methods: documents can be ejected to the front of the scanner in a U-turn path, or to the back of the scanner in a straight path. You can switch between these methods by opening or closing the document eject tray 2. Select an eject method according to your needs. Document Flow U-turn Path Document Eject Tray Straight Path Document Eject Tray 2 Straight Path Open document eject tray 2.
• The U-turn path is used to scan documents on paper of normal weight. Scanned documents are ejected to the document eject tray. • The straight path is used to scan documents on thin paper, thick paper and business cards that cannot be scanned through the Uturn path. Scanned documents are ejected to the back of the scanner. • The U-turn path cannot be used if the document eject tray 2 is open. • When using the straight path, the pages are stacked in the reverse order from which they were fed.
2-3 Placing Documents There are two methods for feeding documents, the Page Separation mode and Bypass mode. Feeding pages continuously from a stack of documents placed in the feed tray is called the Page Separation mode. Feeding documents one sheet at a time or feeding documents consisting of multiple pages that are attached, is called the bypass mode. The document feed method can be changed by moving the feed selection lever.
Fan the pages of the document to be scanned and align their edges. Chapter 2 2 CAUTION • Do not place the documents on top of the scanner to align them. Doing so may cause a malfunction. • When placing documents into the feed tray, take care not to cut your hands on the edges of the paper. 3 Adjust the document guides so that they are wider than the document to be scanned. 4 Place the document face up into the feed tray, so that the leading edge of the paper touches the document stoppers.
IMPORTANT There is a load limit mark ( ) on the document guides. Do not stack documents higher than this mark (approximately 100 sheets of 20 lb bond (80 g/m2) paper.) Doing so may cause a paper jam. 5 Adjust the document guides to fit the width of the document. Note Before scanning, make sure that the document is not curled or creased, and that it is placed in the feed tray correctly. Scanning an improperly placed, curled, or creased document may damage the document or cause a paper jam.
• After you finish scanning, close the document feed tray and the document eject tray extension to prevent damage to the scanner while it is not being used. Feeding in the Bypass Mode 1 Push the feed selection lever up ( 2 Place the document into the document feed tray one sheet at a time Chapter 2 .) and adjust the position of the document guides. Note For more information on placing documents, see “Feeding in the Page Separation Mode,” on p. 2-22. 3 Start scanning.
4 The document is fed. IMPORTANT • When scanning multiple page documents that are fastened together, such as invoices, set the edge that is fastened together as the leading edge. • When you are scanning with the bypass mode, and you place several documents that are not fastened together into the feed tray at one time, they will be fed together. CAUTION • Very thin or curled documents may not feed properly. In this case, lightly press on the leading edge of the documents as you feed them.
In addition to using scanning applications, such as CapturePerfect 3.0 to perform scanning, the DR-4010C is equipped with the Job Function. The Job Function enables you to scan simply by touching a job button on the scanner. This section provides an overview of the Job Function and CapturePerfect 3.0. For more details, refer to the User Manual and the CapturePerfect 3.0 Operation Guide. What Is the Job Function? The Job Function enables you to assign functions to a job button located on the scanner.
The following functions can be programmed in a job button in addition to the Start and Stop functions: Print Save as file Send the scanned image data to print on a specified printer. Save the scanned image data as a file in a specified folder. Launcher Start up a specified application program. Job Buttons DR-4010C Send via E-Mail Start up your e-mail program, and attach the scanned image data to a new e-mail message.
CapturePerfect 3.0 is an ISIS-compatible application developed for Canon document scanners. CapturePerfect 3.0 includes the following modes. Select the desired scan mode from the Scan menu to perform scanning. For more information, see the User Manual (electronic manual) and the CapturePerfect 3.0 Operation Guide. • Scan Batch to File Documents are scanned with the preset scanning conditions, and the scanned image data is saved to a specified folder.
• Scan To Presentation This mode is useful when the scanner is used in environments, such as conference halls, where it can be connected to large displays or projectors. CapturePerfect 3.0 is switched to full-screen display, the document is scanned, and the scanned image is displayed at full size on the screen. DR-4010C Projector The scanned image is projected on the screen.
2-5 Clearing a Paper Jam When paper jams occur during scanning, use the following procedure to clear them. When removing jammed paper, take care not to cut your hands on the edges of the paper. 1 Remove any documents that have been left in the eject tray, and close the eject tray guide. IMPORTANT If a document stops in the eject tray, remove the document before closing the document eject tray extension. Attempting to force the document eject tray extension closed may damage the document.
3 Remove the jammed document. IMPORTANT Make sure to pull the document out carefully, without applying too much force. If jammed paper tears while it is being removed, make sure to remove any remaining pieces from inside the scanner. 4 Close the upper unit slowly. Make sure that the upper unit is completely closed by pushing on both edges with both hands until you hear a click. CAUTION When closing the upper unit, be careful not to get your fingers caught, as this may result in personal injury.
Chapter 2 • If a paper jam occurs when “Rapid recover system” is enabled in the ISIS/TWAIN driver settings, the image data of the document is not saved and scanning stops. This allows you to continue scanning from the document that caused the paper jam after the paper jam is fixed.
Chapter 3 Maintenance 3-1 Regular Maintenance Clean the scanner on a regular basis as described below to maintain peak scanning quality. CAUTION • When cleaning the scanner, turn OFF the power switch and disconnect the power cord from the power outlet. • Do not use excessive force when removing or attaching the rollers. Doing so may damage them. • Do not use spray type cleaners to clean the scanner. Precision mechanisms, such as the light source, may get wet, and cause a malfunction.
Cleaning the Feed Path Dust or paper particles in the document feed opening or inside the scanner can cause lines in scanned images. Use compressed air to periodically clean dust and paper particles from the document feed opening and the inside of the scanner. After finishing a large scanning job, turn OFF the scanner and then clean out any paper particles. Cleaning the Sensor Glass and the Rollers IMPORTANT Feed rollers are consumable parts.
Note The location of the sensor glass and various rollers are shown below. Roller Unit Sensor Glasses Rollers Retard Roller 2 Use compressed air to keep the interior of the scanner free of dust and paper particles. 3 Use a clean dry cloth to wipe dirt off the sensor glass. Wipe both the top and bottom sensor glasses. IMPORTANT Scratches on the sensor glass may cause marks on the images and could cause feeding errors.
4 Dampen a cloth with water, wring it out thoroughly, and then wipe the rollers of the upper unit while turning them. Do not try to turn the rollers in the lower part of the scanner. Clean these rollers simply by wiping the exposed part. Clean while turning Chapter 3 Clean only exposed part IMPORTANT • Do not use detergent to clean the rollers, since any detergent remaining on the rollers could cause a feeding error. • Do not try to turn the rollers in the lower part of the scanner.
IMPORTANT Do not force the upper unit to close. Doing so may damage the scanner. Cleaning the Roller Unit 1 Push the roller lock lever down. While supporting the roller unit with your hand, slide the roller lock lever to the right. 2 Move the roller unit to the right a and then pull it out b. 3 Wipe the removed rollers with a cloth that has been moistened with water and thoroughly wrung out.
4 Align the cutout on the roller unit with the shaft pin on the main unit. Note 5 Chapter 3 If the cutout and pin do not fit, rotate the roller until the parts are properly matched. Slide the roller lock lever to the left and raise the roller unit into position. 6 Push the roller lock lever up to lock the roller unit.
Cleaning the Retard Roller 1 Insert a finger of each hand into the grooves on both ends of the roller cover and remove the cover. 2 Move the roller lock lever down and forward (a,) and then slide it to the right (b.) 3 40 Shift the retard roller to the right to remove it.
4 Wipe the removed retard roller with a cloth that has been moistened with water and throughly wrung out. Position the retard roller so the notch in the roller is facing the Chapter 3 5 scanner’s shaft. 6 Slide the roller lock lever to the left, and insert it into the retard roller slot.
7 Push the roller lock lever towards the back of the scanner to lock the retard roller into place. 8 Replace the roller cover. 9 Push the center of the roller cover down and make sure that it clicks into place.
Chapter 4 Troubleshooting 4-1 Troubleshooting This section describes the possible problems that might occur during use of the scanner and how to solve them. The Scanner Does Not Turn ON .................................................. P. 43 The Scanner Is Not Recognized .................................................. P. 43 Scanning Is Not Performed .......................................................... P. 45 Slow Scanning Speed .................................................................. P.
Problem The scanner does not support your USB interface. Solution This product is not guaranteed to operate with all types of USB interfaces. Contact your local authorized Canon dealer or service representative for more information. (See p. 14.) Problem The scanner does not support the USB cable. Solution Use the USB cable provided with the scanner. Problem The USB hub is not compatible with the scanner. Solution Remove the USB hub.
Problem The scanner is not ON. Solution Check to see if the scanner is ON. If the scanner is not ON, shut down the PC, then turn the scanner ON first, and then the PC. Problem The SCSI card is not compatible with the scanner. Solution Use a recommended SCSI card.
Problem Temporary files cannot be created in the TEMP folder, as there is not enough free space on the hard disk. Solution Delete unwanted files on the hard disk to increase free space on the hard disk. Problem The USB port you are using does not support Hi-Speed USB 2.0. Solution Scanning speeds are lower if your computer’s standard USB interface is not compatible with Hi-Speed USB 2.0. Use a computer that is equipped with USB that is compatible with Hi-Speed USB 2.0 as standard.
IMPORTANT The retard roller and roller unit are consumable components. You need to replace the retard roller and roller unit when cleaning does not appear to improve performance. Contact your local authorized Canon dealer or your service representative about purchasing a roller replacement kit, and then replace the retard roller and the roller unit. ✘ Saved Image Files Do Not Open Symptoms A multi-page TIFF file saved in CapturePerfect 3.0 cannot be opened by other applications.
✘ Scanning Results Are Not as Expected If there is a problem with the scanning result (e.g., the scanned image is not clear, or the image is striped or dirty,) the probable causes are incorrect ISIS/ TWAIN driver settings or a problem with the scanning unit inside the scanner. Scanning results can also become skewed if the ISIS/TWAIN driver has not been installed correctly, or the application in use does not support ISIS/ TWAIN driver functions. Symptoms The scanned image is too dark (or faint.
Lines, smudges, or dirt appear on the scanned image. Problem Solution The scanning glass or rollers inside the scanner are dirty. Clean the scanning glass and rollers. (See p. 35.) If lines still appear on the image even after cleaning the scanning glass and rollers, the scanning glass inside the scanner may be scratched. Contact your local authorized Canon dealer or service representative. Symptoms The scanned image is abnormal for certain documents.
Chapter 5 Appendix Specifications Specifications Type Scanning Document Specifications Width: Length: Desktop sheetfed scanner 2.08" to 8.6" (53 to 219 mm) 2.75" to 14" (70 to 356 mm) 2.75" to 39.3" (70 to 1000 mm) in Long document mode Weight: Using the U-Turn Path (Feed with page separation mode) 14 to 32 lb bond (0.0024" to 0.0059") 52 to 128 g/m2 (0.06 mm to 0.15 mm) (Feed with bypass mode) 11 to 40 lb bond (0.0020" to 0.0079") 42 to 157 g/m2 (0.05 mm to 0.
Scanning Speed (A4) Simplex Duplex Black and White 200 × 200 dpi 300 × 300 dpi 600 × 600 dpi (Speed priority) 600 × 600 dpi (Image quality priority) 42 42 42 20 pages/min. pages/min. pages/min. pages/min. 84 84 42 24 images/min. images/min. images/min. images/min. 256-level Gray 200 × 200 dpi 300 × 300 dpi 600 × 600 dpi (Speed priority) 600 × 600 dpi (Image quality priority) 42 42 42 20 pages/min. pages/min. pages/min. pages/min. 84 84 42 24 images/min. images/min. images/min. images/min.
Replacement Parts Exchange roller kit (product code: 1921B001) Kit to replace the roller unit (pickup roller, feed roller) and retard roller. • Refer to “4-2 Removing and Attaching the Rollers,” in the User Manual for information about replacing the rollers. • Contact your local authorized Canon dealer or service representative for detailed information about the replacement parts. Options Bar code module (product code: 0434B003) Additional software to allow the ISIS/TWAIN driver to recognize bar codes.
Index C P CapturePerfect 3.0 ............................. 29 CapturePerfect 3.0 Operation Guide ................................................. 29 Cleaning Feed Path ...................................... 35 Retard Roller .................................. 40 Roller Unit ...................................... 38 Scanner .......................................... 34 Sensor Glass ................................. 35 Page Separation Mode ....................... 22 Paper Jam ..............................
CANON ELECTRONICS INC. 1248, SHIMOKAGEMORI, CHICHIBU-SHI, SAITAMA 369-1892, JAPAN CANON U.S.A. INC. ONE CANON PLAZA, LAKE SUCCESS, N.Y. 11042, U.S.A. CANON CANADA INC. 6390 DIXIE ROAD, MISSISSAUGA, ONTARIO L5T 1P7, CANADA CANON EUROPA N.V. BOVENKERKERWEG 59-61, P.O.BOX 2262, 1180 EG AMSTELVEEN, THE NETHERLANDS CANON LATIN AMERICA, INC. 703 WATERFORD WAY, SUITE 400 MIAMI, FLORIDA 33126, U.S.A. CANON AUSTRALIA PTY. LTD. 1 THOMAS HOLT DRIVE, NORTH RYDE, SYDNEY. N.S.W, 2113. AUSTRALIA CANON SINGAPORE PTE. LTD.