DOCUMENT SCANNER INSTRUCTIONS CANON ELECTRONICS INC. 1248, SHIMOKAGEMORI, CHICHIBU-SHI, SAITAMA 369-1892, JAPAN CANON U.S.A. INC. ONE CANON PLAZA, LAKE SUCCESS, N.Y.11042, U.S.A. CANON CANADA INC. 6390 DIXIE ROAD, MISSISSAUGA, ONTARIO L5T 1P7, CANADA CANON EUROPA N.V. BOVENKERKERWEG 59-61, 1185XB AMSTELVEEN, THE NETHERLANDS CANON LATIN AMERICA, INC. 703 WATERFORD WAY, SUITE 400 MIAMI, FLORIDA 33126, U.S.A. CANON AUSTRALIA PTY. LTD. 1 THOMAS HOLT DRIVE, NORTH RYDE, SYDNEY. N.S.W, 2113.
International ENERGY STAR® Office Equipment Program As an ENERGY STAR partner, Canon Electronics Inc. has determined that this product meets the ENERGY STAR guidelines for energy efficiency. The International E NERGY STAR Office Equipment Program is an international program that promotes energy saving through the use of computers and other of fice equipment. The program backs the development and dissemination of products with functions that ef fectively reduce energy consumption.
INTRODUCTION Thank you purchasing the Canon Document Scanner DR-5020/5080C. In all, three manuals are provided with the DR-5020/5080C: DR-5020/5080C Instructions (this manual), Scanning Utility 5000 Instructions and ISIS/TWAIN Driver Instructions. This manual describes handling of the scanner, for example, how to connect the scanner, load paper and remove jammed paper. It also describes precautions to follow when handling the scanner.
CONVENTIONS This manual uses the following symbols and indications. Before you start reading this manual, read the following and familiarize yourself with their meanings. Read carefully to avoid death or serious injury. WARNING Read carefully to avoid damage to the equipment or loss of valuable data. CAUTION MEMO Memos indicate where you will find useful information in this manual.
CONTENTS INTRODUCTION ..........................................................................................1 CONVENTIONS ...........................................................................................2 Safety Precautions .....................................................................................6 Chapter 1 About DR-5020/5080C 11 1.1 Features of DR-5020/5080C ............................................................12 1.2 Packaging: What’s in the Box? .......................
Chapter 3 Preparing Documents 35 3.1 About Documents ............................................................................36 3.2 Document Feeding and Scanning ..................................................38 Scan Procedure ........................................................................................ ◆ Remote mode ....................................................................................... ◆ Semi-Auto mode ...................................................................
Appendix .................................................................................................. 88 ◆ DR-5020/5080C Scan Mode Tables ..................................................... 88 DR-5020/5080C Specifications ................................................................90 Options ..................................................................................................... 92 Index ...............................................................................................
Safety Precautions Daily Maintenance When you are working around the unit, follow these precautions to avoid the hazards of fire and electrical shock: WARNING 6 ■ Never install and operate the unit near flammable substances such as alcohol, paint thinner, benzene, or any other type of volatile solution. ■ Never damage or modify the power cord, and never place heavy objects on the power cord. ■ Always make sure that your hands are dry when you are handling the power cord or plug.
CAUTION ■ To avoid damage to the unit, never place the unit on an unstable or vibrating surface. The unit may tip or fall over, and cause an injury. ■ To avoid overheating and causing a fire, never block the air vents on the rear of the scanner. ■ Keep all liquids, beverages, or any type of liquid, and clips, staples, necklaces or other metal objects away from the unit.
About the Installation Location More than 100 mm (3.9 in.) More than 100 mm (3.9 in.) More than 100 mm (3.9 in.) 600 mm (23.6 in.) (with document tray extension closed) 1 2 3 4 C 750 mm (29.5 in.) (with document tray extension, extention wire open) More than 630 mm (24.8 in.) For operation, maintenance and ventilation, make sure that there is enough space around the scanner as shown in the illustration above. Do not place the unit in the following places.
About the Power Supply • Be sure to connect to a AC 220-240V (50/60 Hz)/AC 120V (60 Hz) power supply. • Ensure that the scanner is connected to an independent power outlet. Do not plug the scanner into an outlet shared with another device. If you use an extension cable, pay attention to the total amperage of the cable. • If you are unsure of anything relating to the power supply, contact your store of purchase or your local power company. • Never place an object on top of the power cord or step on it.
Chapter 1 About DR-5020/5080C This chapter describes the features of the scanner, what’s in the box, and the names and functions of parts on the scanner. 1.1 Features of DR-5020/5080C .............. 12 1.2 Packaging: What’s in the Box? ........ 14 1.3 Part Names ..........................................
Chapter 1 About DR-5020/5080C Features of DR-5020/5080C The DR-5020/5080C are versatile document image scanners with high speed scanning performance. Both units deliver excellent black-and-white image data. The DR-5080C also includes features for color and grayscale scanning needs. Here is a summary of the outstanding features of both scanners. ● High speed scanning Small documents such as business cards and check-size documents through to A3/11" x 17"-size documents can be scanned at high speed.
1.1 Features of DR-5020/5080C ● Simple color or black-and-white gray-scale output (DR-5080C) Besides black-and-white 2-bit output, this unit supports various output modes: gray-scale (4, 16, 256 levels) and color (3, 6, 12, 24 bits). Optional memory may need to be added on depending on the scanning mode. Also, not all modes are supported depending on the application and scanner driver in use. For more details, thoroughly read the instruction manuals for the application and scanner driver in use.
Chapter 1 About DR-5020/5080C Packaging: What’s in the Box? Make sure that you have everything. Check every item you have removed from the box. If any items are missing, contact your store of purchase.
1.3 Part Names 1 Part Names This section describes the names and functions of each part. Before you connect the DR-5020/5080C, take a few minutes to familiarize yourself with the main parts. ◆ Front view Imprinter cover Open out this cover when you are adjusting the print position of the optional imprinter. Upper unit Document eject tray After a document is scanned, it is ejected onto this tray.
Chapter 1 About DR-5020/5080C ◆ Rear view Power cord connector Air vent Connect the power cord provided with the scanner to this connector. CAUTION 16 DIP switch SCSI connectors This switch is for setting the SCSI ID and turning the terminator ON or OFF. (P.25) Connect the SCSI connectors to these connectors. Connector shape: D-sub half-pitch 50-pin (pin type) To avoid overheating and causing a fire, never block the air vents on the rear of the scanner.
1.3 Part Names ◆ Operation panel 1 2 3 4 1 (1)Function keys (P. 60) (2)Simplex/Duplex key (3)Mode Selection keys (4)Brightness keys (5)Counter display (6)Feeding Option key (7)Count Only key (8)New File key C (9)Stop key (10)Start key (1)Function keys (P.60) Frequently used functions can be registered to these keys so that they can be called up later by one-touch operation. (2)Simplex/Duplex key Selects whether to scan only one side of the document or both sides.
Chapter 1 About DR-5020/5080C (3)Mode Selection key Select the document scanning mode. (“Black and white/Black and white error diffusion”) Text: This is lighting, when scanning the text documents (including mostly characters) with black and white mode. Picture: This is lighting, when scanning the picture documents including photographs with black and white error diffusion mode. If any applications are set with gray scale mode or color mode for the image selection, either of above will not be lighting.
1.3 Part Names (7)Count Only key (P.53) Sets the scanner to the Count Only mode for just counting the number of pages in the document. When you press this key, it will light. If you load the document and press the Start key in this state, the document will be fed and the scanner will count the number of pages. (The document will not be scanned.) The document page count is displayed on the counter display. 1 (8)New File key Press this key to save scanned images to separate files.
Chapter 1 About DR-5020/5080C ◆ Removable tray This tray can be installed on the document eject tray to prevent short-length documents from flying out of the tray when they are ejected from the scanner. ◆ Document eject support plate Install this plate when scanning large-size (e.g. A3/11" x 17") thin documents. This plate prevents such documents from becoming caught on the document eject tray and curling.
Chapter 2 Preparation Before Use This chapter describes the procedure from scanner connection through to turning the power ON. 2.1 2.2 2.3 2.4 System Requirements ....................... 22 Installation and Connection ..............23 Preparing for Paper Feed and Eject ..27 Turning the Power ON/OFF ................
Chapter 2 Preparation Before Use System Requirements To use the DR-5020/5080C, you need the following items in addition to the standard accessories: ● ● ● ● Computer SCSI card SCSI cable Application MEMO 22 • The driver may not function properly depending on the application you are using. • Select a computer, operating environment and SCSI card to suit the application you are using.
2.2 Installation and Connection Installation and Connection This section describes scanner installation and connection. For details on the scanner installation location, see “About the Installation Location” in the Safety Precautions (P.8). 2 MEMO Carrying When you move the DR-5020/5080C, hold it firmly with both hands as shown in the figure below and carry it carefully. If you carry it without holding its handles, you may drop it, nip your fingers and cause unexpected injuries.
Chapter 2 Preparation Before Use Connecting to a Computer Connect the scanner to the computer. Before you connect the scanner to the computer, be sure to turn both the scanner and the computer OFF. CAUTION HINT The following items are also needed when you connect the scanner: ● SCSI card Check that the SCSI card is installed on your computer. Use a SCSI card that is compatible with the driver application you are using.
2.2 Installation and Connection ◆ Setting the SCSI ID and terminator Set the SCSI ID and terminator using the DIP switch on the rear of the scanner. The DIP switch is ON at the up position and OFF at the down position.
Chapter 2 Preparation Before Use Connecting the Power Cord Connect the power cord. Be sure to use only the power cord provided with the scanner. ◆ Connecting the power cord WARNING When connecting the power cord, follow these precautions. Failure to do so might cause a fire or electrical shock. • Never grasp the plug when your hands are wet. • Never plug the unit into a multi-plug power strip. • Never bundle or tie the power cord around itself or another object.
2.3 Preparing for Paper Feed and Eject Preparing for Paper Feed and Eject Pull out the paper feed section and eject section or detachable tray or support plate to accommodate the size of the document to be scanned. Also, affix the label for aiding adjustment of the document guide. 2 Preparing the Document Tray Extension and Document Eject Tray Extension Use the document tray extension and document eject tray extension to accommodate the size of the document to be scanned.
Chapter 2 Preparation Before Use 2 Gently open the wire extension. The wire extension is used when scanning documents larger than A4 or LTR.
2.3 Preparing for Paper Feed and Eject ◆ Document eject tray extension Use the document eject tray extension to accommodate the size of the document to be scanned. The document eject tray extension opens out in three stages to accommodate different types and sizes of document. 1 Pick up eject tray extension 1 from the center of the document 2 eject tray. 2 Draw out eject tray extension 2 from eject tray extension 1, and then set the stopper upright.
Chapter 2 Preparation Before Use ◆ Document eject support plate Install this plate when scanning large-size documents or documents with a slippery surface. When such documents are ejected from the scanner, they may become caught on the document eject section and become curled, or cause a paper jam. This plate prevents this. 1 Pull out the document eject tray extension. 2 Install the document eject support plate.
2.3 Preparing for Paper Feed and Eject ◆ Removable tray Attach this tray when you are scanning small-size documents. This tray prevents documents from flying out of the tray when they are ejected from the scanner. 1 Install the removable tray on the center of the eject tray. 2 The removable tray is held in place by magnets. Align the tray position to accommodate the length of the document. Close the eject tray if it is open.
Chapter 2 Preparation Before Use Paper Feed Adjustment Slide the paper feed adjustment lever to adjust paper feed when a paper feed error occurs because of friction arising from a slippery document surface. The paper feed adjustment lever can be adjusted to three positions. The normal setting is the left (|) position. If the paper is slightly slippery, adjust it to the center (||) position and to the right (|||) position if it is more slippery.
2.4 Turning the Power ON/OFF Turning the Power ON/OFF Follow the procedures below to turn the scanner power ON and OFF. Turning the Power ON 2 Be sure to turn the power of all connected SCSI devices ON before the computer ON. HINT 1 To turn the scanner ON, press the power switch. “0000” is displayed on the counter display of the operation panel. MEMO WARNING Settings on the operation panel other than the counter display are reverted to the settings before the scanner power was turned OFF.
Chapter 2 Preparation Before Use In the case of “Update Device Driver Wizard” (Windows 95), click Next and then click Finish on the next screen. In the case of “Add New Hardware Wizard” (Windows 98), follow the procedure described below. 1. Click Next. 2. Select “Search for the best driver for your device (Recommended)” and then click next. 3. Clear all checkmarks and then click Next. 4. Click Next. 5. Click Finish.
Chapter 3 Preparing Documents This chapter describes precautions regarding documents that can be handled on this scanner and document feed and scanning operations. 3.1 About Documents .............................. 36 3.2 Document Feeding and Scanning .....38 3.3 Setting Scan Conditions ....................
Chapter 3 Preparing Documents About Documents The DR-5020/5080C can feed a wide variety of document sizes. The ranges of width and length for a document as follows: Width : 55 to 297 mm (2.2 to 11.7 in.) (The actual maximum scanning width is 295 mm/11.6 in..) Length : 70 to 432 mm (2.8 to 17.0 in.) Thickness : 0.06 to 0.15 mm (at manual feed: 0.06 to 0.2 mm) Follow these guidelines when you prepare a document for scanning.
3.1 About Documents MEMO • Documents comprising pages of differing thickness and size may cause a malfunction during feeding. • Heavily curled documents or wrinkled or creased paper may cause double feed. • Documents containing text or pictures within 5 mm (0.2 in.) of its edges or documents with a color background may cause erroneous skew detection or automatic size detection.
Chapter 3 Preparing Documents Document Feeding and Scanning Load the document in the scanner and scan it. You can also count the number of pages in the document. This section describes the following items: • Scan procedure (according to feed mode) • Counting of pages in documents • Control Sheets CAUTION 38 • Avoid wearing loose fitting clothing, dangling jewelry, long ties, or even long hair that could become entangled with moving parts, especially the rollers that feed the unit.
3.2 Document Feeding and scanning Scan Procedure The procedure for scanning a document varies according to which feed mode is set on the scanner. You can choose from the following four feed modes using the Feeding Option key. ● Remote mode (default) This mode is best suited to scanning only one document stack. In this mode, the scanner starts scanning when you instruct scanning in the application with the document loaded on the scanner.
Chapter 3 Preparing Documents ◆ Remote mode This mode is best suited to scanning only one document stack. 1 Make sure that all of the Semi-Auto, Auto and Manual lamps are out. If any of the lamps is lit, press the Feeding Option key until all lamps are out.
3.2 Document Feeding and scanning 3 Fan a group of pages to be scanned until the edges are even. 4 Load the document face up with the top edge of the document inserted first into the scanner. 3 MEMO HINT • When you load the document on the document tray, load the document with its top side face up. • The weight of the loaded paper sometimes increases due to the environment (e.g. very humid locations) in which the document is stored.
Chapter 3 Preparing Documents 5 Set the paper guides for the width of the document you are going to scan. 6 Instruct scanning in the application. 7 The document tray rises, and scanning begins. When scanning of all pages in the document ends, the paper tray is lowered. MEMO 42 If paper feed stops during scanning due to a system error or paper jam, make sure that the last page of the original that was being fed in was recorded properly before continuing scanning.
3.2 Document Feeding and scanning ◆ Semi-Auto mode Use the Semi-Auto mode to continuously scan a stack of different-size documents. 1 Press the Feeding Option key on the operation panel to light [SemiAuto]. Feeding Option key 3 2 Select the following settings on the operation panel. This setup is not required if it has already been made in the application. Text/Picture Simplex/Duplex [Text]: [Simplex]: Select this when scanning only one side of the document.
Chapter 3 Preparing Documents 3 Fan a group of pages to be scanned until the edges are even. 4 Load the document face up with the top edge of the document inserted first into the scanner. MEMO HINT • When you load the document on the document tray, load the document with its top side face up. • The weight of the loaded paper sometimes increases due to the environment (e.g. very humid locations) in which the document is stored.
3.2 Document Feeding and scanning 5 Set the paper guides for the width of the document you are going to scan. 6 Instruct scanning in the application. 3 The Start key changes color from red to green. 7 Press the Start key. 8 The document tray rises, and scanning begins. When scanning of all pages in the document ends, the paper tray is lowered.
Chapter 3 Preparing Documents ◆ Auto mode Use the Auto mode to continuously scan a stack of same-size documents. 1 Press the Feeding Option key on the operation panel to light [Auto]. Feeding Option key 2 Select the following settings on the operation panel. This setup is not required if it has already been made in the application. Text/Picture Simplex/Duplex [Text]: [Simplex]: Select this when scanning only one side of the document. [Duplex]: Select this when scanning both sides of the document.
3.2 Document Feeding and scanning 3 Load one page of the document you are going to scan, and set the paper guides for the width of the document. 4 Instruct scanning in the application. 3 The Start key changes color from red to green. CAUTION When the scanning mode is set to Auto, the sensor located on the document tray shown in the figure below automatically detects the document to start scanning.
Chapter 3 Preparing Documents 6 Load the document face up with the top edge of the document inserted first into the scanner. MEMO HINT • When you load the document on the document tray, load the document with its top side face up. • The weight of the loaded paper sometimes increases due to the environment (e.g. very humid locations) in which the document is stored.
3.2 Document Feeding and scanning 7 The document tray automatically rises, and scanning begins. When scanning of all pages in the document ends, the paper tray is lowered. Scanning does not start when the document is loaded first. In this case, either press the Start key, or remove and load the document again. MEMO If paper feed stops during scanning due to a system error or paper jam, make sure that the last page of the original that was being fed in was recorded properly before continuing scanning.
Chapter 3 Preparing Documents ◆ Manual mode Use this mode to scan documents that are not fed well (e.g. paper quality that is more likely to cause double feed). In this mode, you load the document one page at a time. 1 Press the Feeding Option key on the operation panel to light [Manual]. Feeding Option key The document tray rises. Take care not to nip your fingers in the document tray.
3.2 Document Feeding and scanning 2 Select the following settings on the operation panel. This setup is not required if it has already been made in the application. Text/Picture Simplex/Duplex [Text]: [Simplex]: Select this when scanning only one side of the document. [Duplex]: Select this when scanning both sides of the document. This is lighting, when scanning the text documents (including mostly characters) with black and white mode.
Chapter 3 Preparing Documents 5 Load one sheet face up with the top inserted into the scanner. The document is scanned. 6 Insert the document one page at a time. 7 To end scanning, press the Stop key. HINT 52 The document tray remains at the raised position. To return the document tray to its original position, press the Feeding Option key and then select any key other than [Manual].
3.2 Document Feeding and scanning Counting the Number of Originals In a Document The number of originals in a document can be counted, for example, when the number is unknown by setting the scanner to the Count Only mode. 1 Press the Count Only key on the operation panel of the scanner. The Count Only key lamp lights to indicate the Count Only mode. The Semi-Auto lamp also lights. Count Only key 3 2 Load the document on the document tray and press the Start key.
Chapter 3 Preparing Documents 3 When counting ends, press the Count Only key to cancel the Count Only mode. To clear the count on the counter display, hold the Stop key down for at least two seconds. Stop key HINT 54 You can use the above count to conduct a verify scan (automatically verify the number of pages in the document during scanning). For details on verify scan, refer to the separate ISIS/TWAIN Driver Instructions or Scanning Utility 5000 Instructions .
3.2 Document Feeding and scanning Function Sheets The scanner comes with several Function Sheets which can be used to activate various functions. If you feed a Function Sheet together with documents, the scanner will detect the Function Sheet and automatically set the desired scanning mode. HINT • This function is valid only when the scanner application supports scanning using Function Sheets. Set the scanner application beforehand so that this function can be used on the application.
Chapter 3 Preparing Documents The following five types of Function Sheets come with the DR-5020/5080C. ● Scanner Control Sheets These sheets control the mode in which the document is scanned. The following Control Sheets for each of the scan modes are provided. For Duplex mode Tells the scanner to scan and store contents of front and back of the page. Insert this Function Sheet before the document to be scanned, and load it together with the document in the scanner.
3.2 Document Feeding and scanning HINT • Make copies of the original Function Sheets and store the originals in a safe, clean place. • If you copy Function Sheets, make sure that the copies are the same size as the originals and crisp and clear, neither too light nor too dark. Copies that are too light or too dark could cause scanning errors. • When copying a Function Sheet, copy the Function Sheet on paper of the same thickness as the document you are scanning.
Chapter 3 Preparing Documents Setting Scan Conditions The conditions that are applied when you scan a document are set on the operation panel. Basically, the following three items are set: • Basic settings Set the most basic scan conditions: feed mode, brightness, simplex/duplex, etc. • Setting by function keys Call up settings already registered to a function key to use these settings. • User mode setting Set the scanner operation mode (user mode) for items such as the original detection method.
3.3 Setting Scan Conditions Basic Settings The following items can be set on the operation panel according to the type of document to be scanned. Function keys (P.60) Simplex/Duplex key Selects whether to scan only one side of the document or both sides. Simplex: Light to scan only side of the document. Duplex: Light to scan both sides of the document. Mode Selection keys Selects the document scanning mode (“Black and white/Black and white error diffusion”).
Chapter 3 Preparing Documents Function Key Settings 1 2 3 4 Function Key 1 Function Key 3 Function Key 2 Function Key 4 Four function keys are located at the top of the operation panel. These keys can be used easily by one-touch operation on the operation panel by registering the following items. The following settings can be registered to the function keys: • Manual Thickness Adjustment Manually adjusts the paper thickness.
3.3 Setting Scan Conditions ◆ Manual Thickness Adjustment This scanner is initially set to automatically detect the thickness of paper during scanning. This function, however, may not function properly when scanning extremely thick or thin paper. If this happens, the user must manually adjust the paper thickness so that documents are fed smoothly through the scanner.
Chapter 3 Preparing Documents 4 Press the blinking key again. This sets the paper thickness, and resets the counter display. MEMO • To enable the value set in the above procedure, you must set Fixed Thickness Mode (P.62). • The paper thickness can also be adjusted in the application. When the paper thickness has been adjusted on both the scanner operation panel and in the application, priority is given to the last made setting.
3.3 Setting Scan Conditions You can select whether to turn the double feed detection function ON or OFF by a function key. To detect double feed, press the function key (default is function key 4) to which double feed detection is registered, and scan the document with the key lamp lit. To disable double feed detection, press the key to which the double feed detection is registered to turn the lamp OFF. A double feed error occurs when a stack of different-size or -thickness originals is fed.
Chapter 3 Preparing Documents Setting in the User Mode The DR-5020/5080C allows you to select which operation mode (user mode) is used for each of the items below. (Settings U5 to U9 are available only when the corresponding optional device (imprinter, bar code decoder or endorser) is attached.) Energy-saveing mode setting U0-0 U0-1 Do not go into energy-saving mode. Go into energy-saving mode after 15 minutes of no operation.
3.3 Setting Scan Conditions ◆ How to Set the User mode 1 Hold down key for at least five seconds. A The blinks, and the user mode appears on the counter display. 2 Select the user mode address (one of U1 to U9) using the or keys. A 3 3 Press the key to select the mode (last number) to be used. A 4 Press the Stop key. This sets the selected mode, and returns the counter display to the counter display.
Chapter 4 Troubleshooting This chapter describes causes of trouble that may occur on the DR-5020/5080C and how to remedy the trouble. 4.1 When The Scanner Is Not Recognized .........................................68 4.2 Removing Paper Jams .......................70 4.3 Paper Feed Trouble ........................... 75 4.4 When The Scanned Image is Not Normal ................................................ 77 4.5 When An Error Code is Displayed ....
Chapter 4 Troubleshooting When The Scanner Is Not Recognized The following describes possible causes of your computer not recognizing the scanner. Remedy the problem by following the remedy for the respective cause. Cause Remedy Scanner is not correctly connected. Connect the scanner to the SCSI card correctly. Cause Remedy The SCSI card is not correctly recognized. Correctly connect the SCSI card referring to the SCSI card Manual.
4.1 When The Scanner Is Not Recognized Cause Remedy The scanner was turned ON after the computer. Turn the computer and scanner OFF, turn the scanner ON and then turn the computer ON again. Cause Remedy The scanner is OFF. Turn the computer OFF, turn the scanner ON and then turn the computer ON again. Cause Remedy The scanner’s power cord is disconnected from the scanner or the AC power outlet. Turn the computer OFF, and correctly connect the scanner’s power cord.
Chapter 4 Troubleshooting Removing Paper Jams Paper may have jammed if scanning stops midway or “PXX” appears on the counter display. Follow the procedure below to remove jammed paper from inside the DR-5020/ 5080C. CAUTION • Be very careful when you remove a paper jam. You may be injured unexpectedly. For example, the paper edges may cut your fingers, or the document may be damaged. • Remove all jammed sheets of paper.
4.2 Removing Paper Jams 3 Open the upper unit. Press the open/close button, and lift up the upper unit until it stops and is held at that position. 4 Remove the jammed paper from inside the scanner. 4 5 To close the upper unit, push the upper unit inwards as far as possible, and then release the upper unit. When you release the upper unit, it slowly begins to fall down. Do not apply unnecessary force to push the upper unit down. Doing so might damage the scanner.
Chapter 4 Troubleshooting 6 When the upper unit has fallen as far as it can go, press down firmly on both sides to close it. If you press the upper unit down only on one side, the opposite side will not be full closed. Make sure that you hear it click into place.
4.2 Removing Paper Jams Paper Jam in Paper Exit Section 1 Remove the jammed paper from the document tray or the document eject tray. 2 Remove the removable tray or document eject support plate if they are installed on the document tray. Close the document eject tray extension if it is open. 3 Open the upper unit. 4 Press the open/close button, and slightly lift up the upper unit.
Chapter 4 Troubleshooting 4 Remove any jammed paper from the exit section. 5 Press the upper unit down firmly on both sides to close it. If you press the upper unit down only on one side, the opposite side will not be full closed. Make sure that you hear it click into place.
Paper Feed Trouble If the document is not fed properly or the detection functions do not work smoothly, remedy the problem by following the remedies described below. Condition Cause and remedy Paper jam has occurred. • Check the document to see if the size and thickness of the document are within the ranges supported by the scanner, and to see if the quality of the document paper is appropriate. For cautions on handling documents, see “About Documents” (P.36).
Chapter 4 Troubleshooting Condition Cause and remedy Double feed cannot be detected. Double feed detection is not possible on documents having a width of 130 mm (5.1 in.) or less even if double feed detection is set to ON. Condition Skew error occurs even though paper is not being fed at an angle. The scanner erroneously judges that a skew is occurring. This error occurs when the area 5 mm (0.2 in.) from the top edge of the original contains text or pictures or the original has a dark background.
4.4 When The Scanned Image is Not Normal When The Scanned Image is Not Normal If there is a problem in the scanned image (image is not sharp or stripes appear in the image), one of the following may be a probable cause. Check as follows and take the appropriate remedy. ● The scanning glasses and rollers on the scanner are dirty. If the scanning glasses and rollers on the scanner are dirty, that dirt will appear on the scanned image. ➝ Clean the scanning glasses and rollers.
Chapter 4 Troubleshooting When An Error Code is Displayed When the scanner unit malfunctions or when trouble such as a paper feed or eject error occurs, an error code appears on the counter display of the operation panel. The following describes error codes that appear on the counter display and how to remedy the error. 78 Error codes Cause d01, d02, d03 Two or more document pages were scanned. Remedy Press the Stop key to reset the counter to “0”.
4.5 When An Error Code is Displayed Error code Cause C06 The imprinter cover and endorser ED600 cover are open (with imprinter and endorser ED600 installed). Remedy Close the imprinter cover and endorser ED600 cover. Error code Cause C07 The upper unit, imprinter cover and endorser ED600 cover are open (with imprinter and endorser ED600 installed). Remedy Close all covers.
Chapter 4 80 Troubleshooting Error code Cause U02 Number of scanned document sheets is less than the set number of sheets in the verify scan. Remedy Two or more sheets may have been fed when the document is scanned. Press the Stop key to reset the counter to “0”. Check the number of scanned images with the number of document sheets to see if all document sheets have been correctly scanned, and scan the document again. Error code Cause H01 The optional imprinter’s ink cartridge is not installed.
Chapter 5 Daily Cleaning This chapter describes daily cleaning of the scanner. 5.1 Daily Cleaning ....................................
Chapter 5 Daily Cleaning Daily Cleaning To ensure high-quality image scanning, regularly clean your DR-5020/5080C as described below. CAUTION • Before you clean the scanner, turn the scanner and computer power OFF and disconnect the power cord from the power outlet. Failure to do so might cause electrical shock. • Never clean the scanner with any kind of organic solvent such as alcohol, benzene and paint thinner.
5.1 Daily Cleaning Cleaning the Scanning Glasses and Rollers A probable cause of stripes appearing in scanned images or dirt appearing on scanned documents is dirt on the scanning glasses or rollers. Clean scanning glasses and rollers regularly. 1 Press the power switch to turn the scanner OFF, and unplug the power cord from the power outlet. 2 Remove the removable tray or document eject support plate on the document eject tray if it is installed. Close the document eject tray extension if it is open.
Chapter 5 Daily Cleaning 4 Use a clean, soft cloth to wipe the scanning glasses. Be sure to clean both scanning glasses, the one below and one above. CAUTION Never spray mild detergent or water directly on the scanning glasses. The spray could penetrate below the glass and contaminate the internal light source and lenses.
5.1 Daily Cleaning 5 Wipe the rollers with a firmly wrung cloth moistened with water or mild detergent. Rollers are located at the positions indicated in the figure below. Turn these rollers in the direction of the arrows as you wipe them clean. Rollers 5 3. Lower the lever. 1. Fit into the deeper of the two grooves. 2. Press this part. HINT Roller A B • If a roller becomes loose (Figure A), re-attach it as shown in Figure B.
Chapter 5 Daily Cleaning 7 To close the upper unit, push the upper unit inwards as far as possible, and then release the upper unit. When you release the upper unit, it slowly begins to fall down. Do not apply unnecessary force to push the upper unit down. Doing so might damage the scanner. 8 When the upper unit has fallen as far as it can go, press down firmly on both sides to close it. If you press the upper unit down only on one side, the opposite side will not be full closed.
5.1 Daily Cleaning Power Cord If you leave the power plug connected to the power outlet for a long period of time, dust may accumulate at the connecting section of the power outlet, and cause fire or electric shock. We recommend periodically cleaning the power plug. Imprinter Dirt may stick to scanned documents when the imprinter is in use. This is because ink is sticking to the holes on the guide plate on the inside of the imprinter. Clean these holes with a cotton wool bud.
Appendix ◆ DR-5020/5080C Scan Mode Tables Error messages are sometimes displayed as some scan modes are not supported on the scanner due to memory restrictions. If this happens, add on optional memory (DR-5080C only) referring to the table below. MEMO • Scanning is not possible when the width of the document exceeds 216 mm/8.5 in. in the duplex mode at a resolution of 400 x 400 dpi. • Not all modes are supported depending on the application and scanner driver in use.
128 MB of memory on DR-5080C (option) O: Supported X: Not supported Scan mode Text mode (Black and White) Photo mode (Black and White ED) 4 levels 16 levels 256 levels 3-bit 6-bit 12-bit 24-bit Resolution (H x V) 400×400 300×300 300×150 240×240 200×200 400×400 300×300 300×150 240×240 200×200 400×400 300×300 300×150 240×240 200×200 400×400 300×300 300×150 240×240 200×200 400×400 300×300 300×150 240×240 200×200 400×400 300×300 300×150 240×240 200×200 400×400 300×300 300×150 240×240 200×200 400×400 30
DR-5020/5080C Specifications Type Document size DR-5020 DR-5080C Desktop sheet fed type Width: 55 to 295 mm/2.2 x 11.6 in. Length: 70 to 432 mm/2.8 x 17.0 in. Thickness: 0.06 to 0.15 mm (Auto feeding) 0.06 to 0.2 mm (Manual feeding) *The maximum document feed width is 297 mm/11.7 in..
Weight Power requirement Power consumption Noise Operating environment Approx. 20 kg (44.2 lb) AC 220-240V (50/60 Hz), 0.6A (max) AC 120V (60 Hz), 1A (max) 120 W (max) Less than 70 dB Temperature: 10°C to 32.5°C (50°F to 90.5°F) Humidity: 20% to 80% RH (with imprinter in use 30% to 80% RH) Specifications are subject to change without notice.
Options Name Add-on memory (128 MB) (only for DR-5080C) Function Replacing standard 64 MB with add-on memory allows processing at more accurate scan conditions.* * For details on scan conditions (combinations of scan mode, resolution and paper size) that are enabled by adding optional memory on the scanner, refer to Appendix, DR-5020/5080C Scan Mode Tables (P.88).
Index Index -AAbout documents ............................ 36 Add-on memory .............................. 92 Air vent ............................................ 16 Auto mode ....................................... 46 -EEndorser ....................... 67, 78, 79, 92 Error Codes ..................................... 78 Extention wire ........................... 15, 27 -F-BBar code .......................................... 64 Bar code decoder ............................ 92 Basic Settings .............
- Rear view .................................... 16 Power cord ................................ 14, 26 Power cord connector ..................... 16 Power switch ................................... 15 -RRemovable tray ......................... 20, 31 Removing paper jam ....................... 70 Restore Memorized Setting ............ 63 -SSafety Precautions ............................ 6 SCSI connectors ....................... 16, 24 SCSI ID .....................................
DOCUMENT SCANNER INSTRUCTIONS CANON ELECTRONICS INC. 1248, SHIMOKAGEMORI, CHICHIBU-SHI, SAITAMA 369-1892, JAPAN CANON U.S.A. INC. ONE CANON PLAZA, LAKE SUCCESS, N.Y.11042, U.S.A. CANON CANADA INC. 6390 DIXIE ROAD, MISSISSAUGA, ONTARIO L5T 1P7, CANADA CANON EUROPA N.V. BOVENKERKERWEG 59-61, P.O.BOX 2262, 1180 EG AMSTELVEEN, THE NETHERLANDS CANON LATIN AMERICA, INC. 703 WATERFORD WAY, SUITE 400 MIAMI, FLORIDA 33126, U.S.A. CANON AUSTRALIA PTY. LTD. 1 THOMAS HOLT DRIVE, NORTH RYDE, SYDNEY. N.S.W, 2113.
