Owner's Manual

Troubleshooting

When an Error Code is Displayed

When the scanner unit malfunctions or when trouble such as a paper feed or eject

error occurs, an error code appears on the counter display of the operation panel.

The following describes error codes that appear on the counter display and how to

remedy the error.

Error code C01

Cause The upper unit or feed unit is open.

Remedy Close the upper unit or feed unit.

Error code C04

Cause The endorser cover is open. (when endorser is installed)

Remedy Close the endorser cover.

Error codes d01, d02, d03

Cause Two or more document pages were scanned simultaneously.

Remedy Press the Stop key to reset the counter to “0”. Check the document

with the scanned image, and scan the document again.

Error code E xx (service call error)

Cause Unit internal error

Remedy The unit must be repaired by a service engineer. Turn the power

OFF, contact the store of purchase or a Canon service department,

and notify them of the error code.

Error code F01

Cause The camera unit is not inserted. (Backup mode/Filmer mode)

Remedy Either insert the camera unit, or select the Scanner Only mode.

Error code F02

Cause The camera unit does not contain film, or the film has come

away from the take-up reel. (Backup mode/Filmer mode)

Remedy Remove the camera unit, and check the film.

Error code F - End

Cause The film end has been detected. (Backup mode/Filmer mode)

Remedy Remove the camera unit, and replace with new film.

Error code F-Err

Cause An error has been detected with the film in the camera unit.

Remedy The lock on the release notch of the camera unit has come open.

Open the camera unit’s cover in a dark room, and check the film.

Error code FO8

Cause The scanned page was not recorded.

Remedy Scan the document again from the beginning.