Extra Information
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Refer to this list when an error message is displayed on the camera’s screen. Messages are
listed alphabetically.
If the problem persists, consult a Canon Service Center (listed on the back of the camera’s
Instruction Manual).
Error Messages
A User is already accessing the server. Try again later.
This message appears on the screen of the connected device. Another device
connected to the network is already operating the camera.
X To use this device, first end the connection on the device accessing the camera and then
touch Retry.
Check the device connected to the camera’s system extension terminal
There’s a hardware problem with the transmitter.
X Try turning the camera off, removing and reattaching the transmitter and then turning the
camera on again. If the problem persists, consult a Canon Service Center.
Check the network configuration
The camera could not connect to the network using the current settings.
X Check that the network settings are correctly configured (A 21).
Cover is open
The SD card compartment cover was opened while the SD card was being
accessed.
X Stop the Wi-Fi function in use and end the network connection.
IP address conflict
Another device on the same network has the same IP address assigned to the
camera.
X Change the IP address of the conflicting device or the camera.
Multiple access points detected. Try the operation again.
There are multiple access points sending out a WPS signal at the same time.
X Try the operation again later or perform setup using the [WPS: PIN Code] or [Search for
Access Points] option (A 7).
No access points found
The camera searched for active Wi-Fi networks (access points) in the area but
none were found.
X Make sure the access point is working correctly and try connecting again.
The Wi-Fi network is operating in stealth mode.
X Deactivate the stealth function in the access point’s settings.
The camera may not be able to find the Wi-Fi network if MAC address filtering is
activated.
X Check the [Network Settings 3/4] status screen (A 21) and make sure to add the
camera’s MAC address to the list of approved wireless devices in the access point’s
settings.