Operation Manual

Troubleshooting
204
Check the data on CFast A/CFast B/8 Initializing the card is also recommended
- The recording media cannot be used for any of the following reasons.
• A problem has occurred with the recording media.
• The camera cannot read the data on the recording media.
• The recording media was initialized using a computer.
• The recording media is partitioned.
- Save your clips (A 170) and initialize the recording media (A 49).
Check the device connected to the camera’s system extension terminal
- There is a problem with the optional accessory connected to the camera’s system extension terminal. Try removing the
accessory and attaching it again. If this does not solve the problem, consult a Canon Service Center.
Cover is open
- The CFast card slot cover or SD card slot cover was open when the camera was switched to or turned on in
mode. Insert a card and close the card slot the cover.
Currently, this screen cannot be used together with the LCD screen.
- [Picture/Terminals Setup] > [Select Monitoring Devices] is set to [MON.+HDMI+LCD(VF)] so the viewfinder cannot be
used simultaneously with the LCD screen. To use both the LCD screen and the viewfinder in mode, set [Select
Monitoring Devices] to [LCD+VF] (A 186).
Fan error
- The cooling fan may not be working properly. Consult a Canon Service Center.
File name error
- The clip number has reached its maximum value. Save your clips (A 170) and initialize the recording media (A 49) or
delete all the clips (A 156).
- Photo numbers have reached their maximum value. Set [Recording/Media Setup]
> [Photo Numbering] to [Reset]
and delete all the photos on the SD card (A 179) or initialize it (A 49).
Invalid operation
- The following operations cannot be performed.
• Adding a shot mark to a clip that already has a shot mark or to a clip in frame recording mode or interval recording
mode.
•Adding an $ mark to a clip that already has an $ mark or adding a % mark to a clip that already has a % mark.
• In mode, immediately reviewing a recording made in a special recording mode.
• Pressing the START/STOP button when there are no recording media in the camera.
Lens error Change the frame rate
- The lens attached to the camera is not compatible for shooting at the frame rate selected on the camera. Select a
different the frame rate (A 62).
Lens error Turn the camcorder off, then on again.
- There was a communication error between the camera and the lens. Turn the camera off and then on again.
Lens firmware update Firmware update failed. Try updating again.
- The lens’s firmware could not be correctly updated. Try updating the lens’s firmware again.
Management file error
- Cannot record because the camera cannot write to the file control information. This may occur if the files on the
recording media were accessed using another device. Save your clips (A 170) and initialize the recording media
(A 49).
May not be possible to record movies on this memory card
- You may not be able to record clips on an SD card without a Speed Class rating or rated CLASS 2 or 4. Replace the
SD card with one rated CLASS 6 or 10.
Media full
- The recording media is full. Delete some clips (A 156) to free some space or replace the recording media.
- CFast card A or CFast card B is full so recording will not start. Switch to the CFast card in the other CFast card slot to
record.
Media is almost full
- The amount of available space on CFast card A and CFast card B combined is low. Replace the CFast card that is not
selected.
- The amount of available space on the SD card is low. Replace the SD card or delete some recordings (A 156, 179) to
free some space on the SD card.
Media is not supported
- 512 MB or smaller CFast cards and 128 MB or smaller SD cards cannot be used with the camera. Use a
recommended recording media (A 46).