Operation Manual

205
Troubleshooting
Memory card is write-protected
- The LOCK switch on the SD card is set to prevent accidental erasure. Change the position of the LOCK switch.
No clips
- There are no clips on the recording media to play back. Clips must be recorded (A 53) in order to play them back.
No photos
- There are no photos on the SD card to play back. Photos must be taken (A 175) in order to view them.
No Shot Marks
- This message appears if shot marks in a clip were deleted from the [Shot Mark] index screen. Press the INDEX button
to return to the clip index screen.
Number of clips already at maximum
- The recording media selected for recording already contains the maximum number of clips (999 clips). Replace the
recording media or use the CFast card in the other CFast card slot.
- Because both CFast cards reached the maximum number of clips, double slot recording is not available.
Number of Shot Marks at maximum
- The shot mark could not be added because the clip already contains 100 shot marks (" and # marks combined). You
must delete shot marks (A 159) before adding any more.
Recorded at 24.00 Hz/50.00 Hz/59.94 Hz Check the data on CFast A/CFast B/8 Initializing the card is also
recommended.
- The recording media contains clips that were recorded using a system frequency different from the one currently used
by the camera. To record on this card, save your clips (A 170) and initialize the recording media with the camera
(A 49). To play back the recordings on the card, change the [Recording/Media Setup] > [System Frequency] setting
to match the recordings on the recording media.
Recording was stopped.
- The file control information is corrupted or there was an encoder error. Turn the camera off and then on again. Then,
remove the CFast card being used and reinsert it. Alternatively, replace the CFast card. If this does not solve the
problem, consult a Canon Service Center.
• Corrupted file control information cannot be recovered. Recording media or clips with corrupt file control
information cannot be read by Canon XF Utility for XF-AVC.
Some clips require data recovery
- The power may have been suddenly turned off or the recording media may have been removed while the camera was
recording. As a result, one or more clips contain corrupted data. You can try to recover the clips (A 51).
The number of ND filters used has changed. Check the focus.
- When using ND filter settings in the extended range (8 stops or 10 stops), the number of ND filters used changes and
this may result in a shift in focus. Check the focus before resuming shooting.
This function is not compatible with the current lens.
- The selected setting is not compatible with the lens currently attached to the camera and cannot be used.
This photo cannot be displayed
- You may not be able to display photos taken with other devices or image files created or edited on a computer.
This screen is currently not active.
- To use the LCD screen in mode, make sure that [Picture/Terminals Setup] > [Select Monitoring Devices] is set
to an option that includes [LCD] (A 186).
Unable to recover data
- Could not recover the selected clip. Save your clips (A 170) and delete the clips that could not be recovered
(A 156).
- The camera may not be able to recover clips when there is not enough space on the recording media. Delete some
clips (A 156) to free some space.
Wireless communication cannot be used while the wireless microphone is attached
- Wi-Fi connections cannot be used while an optional WM-V1 Wireless Microphone is attached to the camera.
Disconnect the WM-V1 from the camera and turn it off.