Canon FAX-EB10/EB15 User’s Guide
This equipment (H12206) conforms with the essential requirements of EC Directive 1999/ 5/EC. We declare that this product conforms with the EMC requirements of EC Directive 1999/5/ EC at nominal mains input 230V, 50Hz although the rated input of the product is 200V– 240V, 50/60Hz. If you move to another EU country and are experiencing trouble please call the Canon Help Desk. (For Europe Only) Copyright Copyright © 2001 by Canon, Inc. All rights reserved.
Using this guide This guide provides detailed information on how to set up, operate, maintain, and troubleshoot your fax. Please read the list below to become familiar with the symbols, terms, and abbreviations used in this guide. Cautions tell you how to avoid actions that could injure you or damage your fax. In order to use your fax safely, always observe these cautions. Notes provide advice on using your fax more effectively, describe operating restrictions, and tell you how to avoid minor difficulties.
Important safety instructions Read these safety instructions thoroughly before using your fax. Except as specifically described in this guide, do not attempt to service the fax yourself. Never attempt to disassemble the fax: opening and removing its interior covers will expose you to dangerous voltages and other risks. For all service, contact your local authorised Canon dealer or the Canon help line. ■ Handling and maintenance • Follow all warnings and instructions marked on the fax.
Important safety instructions ■ Location • Place the fax on a flat, stable, vibration-free surface that is strong enough to support its weight (approx. 5.8 kg). • Place the fax in a cool, dry, clean, well ventilated place. – Make sure the area is free from dust. – Make sure the location is not affected by extreme temperature changes, and always stays between 10° and 32.5°C. – Make sure the area’s relative humidity is always between 20% and 85%.
Table of Contents INTRODUCTION Using this guide ...................................................................... iii Customer support .................................................................. iii Important safety instructions ................................................ iv Handling and maintenance .............................................................. iv Location ............................................................................................. v Power supply .........
Table of Contents 3. HANDLING DOCUMENTS Preparing documents ......................................................... 3-2 Types of documents you can scan ................................................ 3-2 Problem documents ...................................................................... 3-2 Loading documents ............................................................ 3-3 Problems with multipage documents ............................................ 3-4 Adding pages to the document ...............
Table of Contents Other features .................................................................... 7-11 Receiving documents while performing other tasks ................... 7-11 Receiving documents in memory when a problem occurs ......... 7-11 Polling to receive documents ...................................................... 7-12 Cancelling receiving ......................................................... 7-13 Telstra FaxStream™ Duet (Australia only) ......................
Table of Contents 10. SOLUTIONS TO COMMON PROBLEMS Clearing jams ..................................................................... 10-2 Jams in the Automatic Document Feeder (ADF) ........................ 10-2 Jams in the multi-purpose tray .................................................... 10-3 Periodic cleaning ............................................................... 10-4 Cleaning the exterior of the fax ................................................... Cleaning the interior of the fax ..
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SETTING UP 1 1 SETTING UP Unpacking ............................................................................ 1-2 Removing the shipping materials .................................................. 1-3 Assembling the fax .............................................................. 1-4 Attaching components ................................................................... 1-4 Making connections ............................................................
Unpacking As you unpack your fax, save the carton and packing material in case you want to move or ship the fax in the future. Carefully remove all items from the box. • It is best to have someone hold the box while you lift the fax and its protective packaging out of the carton.
Unpacking Removing the shipping materials _______________ Remove the shipping materials as shown below. 1 2 Remove the protective piece from the multi-purpose tray. 3 Open the document tray q , then open the operation panel partially by gently pulling it towards you (it only opens slightly) w . 4 Remove the protective sheet from the Automatic Document Feeder (ADF). Close the operation panel by pressing it down from the centre until it locks into place.
Assembling the fax To see how the fax looks fully assembled, see Main components of your fax, p. 2-2. Attaching components ________________________ Your fax comes with the document tray already attached. However, if you accidentally remove the tray, reattach it by fitting the tabs on the tray into the slots on the fax. Your fax comes with the output tray already attached. However, if you accidentally remove the tray, reattach it by fitting the tabs of the output tray into the slots on the fax.
Making connections Connecting the handset, telephone line and external devices _____________________________________ 1 There are three jacks on the rear of the fax for connection of the following: SETTING UP • Telephone line • Handset • Extension phone (i.e. an additional telephone that you may wish to place away from the fax to answer calls from a different location) or answering machine*.
Follow the procedure below to connect the telephone line and any external devices. 1 Connect one end of the telephone line to the jack on the rear of the fax. Then connect the other end of the line to the telephone jack on your wall. 2 Connect an extension phone or answering machine* to the jack on the rear of the fax. • Due to the range of specifications, Canon cannot guarantee that all answering machines* will be compatible with your fax.
Making connections Connecting the AC power cord _________________ Plug the fax into a 200–240 volt AC 50/60 Hz outlet. Plug the power cord connector into the rear of the fax. 2 Plug the other end of the power cord into a properly grounded AC power outlet. SETTING UP 1 1 There is no power switch on the fax. The power is on as long as the fax is plugged in.
Installing the BJ cartridge The first time you set up your fax, you have to install the BJ cartridge before you can begin receiving and copying documents. For information on replacing the BJ cartridge, see p. 10-8. Guidelines __________________________________ Follow these guidelines to ensure optimum performance of your BJ cartridge. • Use only a Canon BX-20 Black BJ cartridge in your fax. • Store BJ cartridges at room temperature. • Keep BJ cartridges in their packaging until you are ready to use them.
Installing the BJ cartridge Installing the BJ cartridge in your fax ____________ When there is no BJ cartridge installed in your fax, PUT IN CARTRIDGE is displayed on the LCD. 1 Follow the procedure below to install the BJ cartridge. Make sure the fax is plugged in. 2 Open the document tray. 3 Open the printer cover using the printer cover tab. (see p.
4 Raise the blue cartridge lock lever on the cartridge holder. 5 Remove the BJ cartridge from its package, then remove the orange protective cap q and tape w . 1 2 Do not touch these precision components. • Discard the cap and tape. Never attempt to reattach them to the BJ cartridge print head. • Install the BJ cartridge immediately after removing the cap and tape. 6 With the label facing outwards, insert the BJ cartridge into the cartridge holder.
Installing the BJ cartridge Circuit board 1 SETTING UP • Do not try to manually move or stop the cartridge holder since this may damage the fax. • Do not touch the components shown or any metal parts since this may adversely affect operation of the fax and/or affect print quality. Ribbon cable Round shaft Guide rail If you need to unplug the fax, wait until it is in standby mode (time and receive mode displayed on the LCD).
Loading paper Selecting the right kind of paper ________________ The quality of the paper you use affects the print quality of the fax. Using paper that meets the following guidelines will ensure the best possible printing results. Paper guidelines _____________________________ • Be sure to load paper of the correct size, weight, and quantity recommended for your fax. (see p. 4-2) • Store all paper wrapped and on a flat surface until ready to use.
Loading paper Loading paper in the multi-purpose tray __________ Follow the procedure below to load paper in the multi-purpose tray. Make sure the paper thickness lever is (left). set to 2 Raise the paper rest until it stops q , then move the paper guide to the left to match the size of your paper w . 1 2 SETTING UP 1 1 • Do not set the paper thickness lever while the fax is printing since this will cause problems.
Setting the TEL LINE TYPE Your fax is factory-set to work with rotary pulse telephone lines*. If you have a tone line, you will need to change the telephone line setting. Follow the procedure below to set TEL LINE TYPE. 1 Press [Function]. Function ▼ Press [Registration]. DATA REGSTRATION Registration 2 Press [Start/Copy] twice. USER SETTINGS DATE & TIME 3 Use [ ] or [ ] to select TEL LINE TYPE. TEL LINE TYPE ▼ Press [Start/Copy]. Ex: ROTARY PULSE 4 Use [ ] or [ ] to select TOUCH TONE.
Dialling through a switchboard (PBX) Registering the access type and the outside line access number ______________________________ 1 SETTING UP A PBX (private branch exchange) is an on-site telephone switchboard. • If your fax is connected through a switchboard, dial an outside line access number first. Then dial the rest of the number.
4 Use [ ] or [ ] to select PBX. PBX ▼ Press [Start/Copy] twice. ACCESS TYPE Ex: EARTH CONNECTION 5 Ex: Use [ ] or [ ] to select the access line type for the switching system. PREFIX You can select EARTH CONNECTION*, PREFIX or HOOKING. ▼ Press [Start/Copy]. 6 If you chose PREFIX in step 5: Press [Start/Copy]. ACCESS NUMBER ▼ Enter the outside line access number (up to 19 digits) using the numeric buttons and then press [Redial/Pause]. ▼ Press [Start/Copy].
Main components of your fax ............................................ 2-2 Fax controls — the operation panel .................................. 2-3 Guidelines for entering numbers, letters, and symbols . 2-5 Correcting mistakes ...................................................................... 2-7 Registering sender information ......................................... 2-8 Personalising your fax ................................................................... 2-8 Setting the date and time .......
Main components of your fax Paper rest ADF (Automatic Document Feeder) and printer cover Document tray Paper guide Document guides Multi-purpose tray Printer cover tab Operation panel (see p. 2-3) Output tray Output tray extension Handset Paper thickness lever Cartridge holder Please note that your fax may differ from the illustration above.
Fax controls — the operation panel LCD ABC DEF 2 1 GHI JKL 4 3 MNO 5 PQRS TUV 7 6 01 02 8 03 D.T. WXYZ 9 05 06 Timer 0 07 Polling R 04 Report Registration 2 08 Clear Resolution Cartridge Cleaning Function See below ABC GHI JKL 4 PQRS 3 Hold button (see p. 2-6) This button is also used to enter a space when entering data. 6 Redial/Pause button (see pp. 2-20, 6-9) MNO 5 TUV 7 WXYZ 8 Coded Dial/Directory button (see pp.
■ FAX-EB10 Scroll buttons (see p. 9-2) Cursor buttons (see pp. 2-6, 2-7) Receive mode button (see Chapter 7) Stop button Start/Copy button Hook button (see p. 6-6) ■ FAX-EB15 Scroll buttons (see p. 9-2) Fast forward/Rewind (Cursor) buttons (see pp. 2-6, 2-7, 8-9) TAM button (see p. 8-3) Play button (see p. 8-9) Record button (see pp. 8-2, 8-7) Delete button (see p. 8-8) Stop button Start/Copy button Hook button (see p.
Guidelines for entering numbers, letters, and symbols When you come to a step that requires you to enter a name or number, see the table below to determine which numeric button to press for the character you want.
■ Switching between number and letter modes Press [T] to select uppercase letter mode (:A), lowercase letter mode (:a), or number mode (:1). _ :A (Uppercase letter mode) _ :a (Lowercase letter mode) _ :1 (Number mode) ■ Entering letters 1 2 T ] to switch to uppercase letter mode Press [T (:A) or lowercase letter mode (:a). Press the numeric button that contains the letter you want. • Press repeatedly until the letter you want appears. Each button cycles through the letters it contains.
Guidelines for entering numbers, letters, and symbols ■ Entering numbers 1 2 Press [T T ] to switch to number mode (:1). Press the numeric button that contains the number you want. 9 Continue entering other numbers using the numeric buttons. 0 9 1_ :1 10_ :1 # :1 # :1 Ex: To enter a space, press [Hold]. 3 :1 Ex: ■ Entering symbols 1 2 Press [#] repeatedly until the symbol you want appears.
Registering sender information Personalising your fax ________________________ ■ Identifying your documents When sending a document, you can have your fax number and your name (known as your ID), and the current date and time printed out by the receiving fax machine. This information is called your TTI (Transmit Terminal Identification) and appears at the top of the faxed document in small type.
Registering sender information Setting the date and time ______________________ Follow the procedure below to set the date and time for your fax. The date and time appear on the LCD as well as on the documents you send. 1 Press [Function]. Function 2 ▼ DATA REGSTRATION Registration 2 Press [Start/Copy] three times. USER SETTINGS DATE & TIME Ex: 20/12 2001 13:30 3 Use the numeric buttons to enter the date and time using the day-month-year format (DD/MM YYYY).
Registering your fax/telephone number and name _ Follow the procedure below to register your fax/telephone number and name or company name so that this information appears at the top of each document you send. 1 Press [Function]. Function ▼ Press [Registration]. DATA REGSTRATION Registration 2 Press [Start/Copy] twice. USER SETTINGS DATE & TIME 3 Use [ ] or [ ] to select UNIT TELEPHONE #. UNIT TELEPHONE # ▼ Press [Start/Copy].
Registering sender information 6 7 Press [Start/Copy]. Ex: Enter your name (up to 24 characters) using the numeric buttons. (see p. 2-5) GHI DEF JKL 4 PQRS MNO 5 TUV 7 3 2 : A CANON : A 6 WXYZ 8 9 0 # T 8 Press [Start/Copy]. DATA ENTRY OK 9 Press [Stop]. Registration ends and the fax returns to standby mode. 2 Ex: PREPARING TO USE YOUR FAX Correct errors by moving the cursor under the incorrect character using [ ] or [ ] and entering the correct character.
Registering one-touch speed dialling numbers and names The quickest way to dial a fax number is to use one-touch speed dialling. This allows you to dial a number by pressing a single button. Before you can use one-touch speed dialling, you must register the receiving number with your fax. One-touch speed dialling allows you to register a fax number (up to 120 digits) under a one-touch speed dialling button (01 to 08).
Registering one-touch speed dialling numbers and names 5 Enter the party’s number (up to 120 digits) using the numeric buttons. (see p. 2-5) Ex: 0 • Correct errors by pressing [Clear] and re-entering the number. • Press [ ] to delete the rightmost digit. 6 TEL=2 50921_ 9 Press [Start/Copy] to register the number. Wait a second for NAME to appear. 2 DATA ENTRY OK NAME ▼ Press [Start/Copy]. 7 Enter the party’s name (up to 16 characters) using the numeric buttons. (see p.
Registering coded speed dialling numbers and names Use coded speed dialling to dial a fax number at the press of three buttons. A fax/telephone number can be registered under each two-digit speed dialling code (00-99) and you can register up to 100 locations, with each number containing up to 120 digits. You can also register the name of the party (up to 16 characters); the name appears on the printout of the coded speed dialling list. See Coded speed dialling list, p. 9-8.
Registering group dialling numbers and names 1 Press [Function]. Function ▼ Press [Registration]. DATA REGSTRATION Registration 2 Use [ ] or [ ] to select TEL REGISTRATION. TEL REGISTRATION ▼ Press [Start/Copy]. 1-TOUCH SPD DIAL 3 2 2 PREPARING TO USE YOUR FAX The quickest way to send a document to multiple destinations is to use group dialling.
5 Press [Start/Copy] twice. TELEPHONE NUMBER TEL= 6 Enter the one-touch and/or coded speed dialling numbers you want to register in the group. ❚ To enter a destination registered for one-touch speed dialling: Press [Function], then press the one-touch speed dialling button(s) under which the number(s) you want to register in the group are registered.
Registering group dialling numbers and names 8 Enter the party’s name (up to 16 characters) using the numeric buttons. (see p. 2-5) Correct errors by moving the cursor under the incorrect character using [ ] or [ ] and entering the correct character. ABC 1 GHI DEF 4 PQRS Ex: Canon GROUP 1_:1 MNO 5 TUV 7 3 2 JKL 6 WXYZ 8 9 0 # 2 T Press [Start/Copy] to register the name. DATA ENTRY OK 1sec. Ex: 04=1-TOUCH SPD 10 To assign additional group dialling numbers, start from step 4.
Automatic dialling Sending a document using one-touch speed dialling, coded speed dialling or group dialling numbers ___ To use this feature you must first register numbers for one-touch speed dialling (see pp. 2-12, 2-13), coded speed dialling (see p. 2-14) or group dialling (see pp. 2-15 to 2-17). Follow the procedure below to send a document using a one-touch speed dialling, coded speed dialling or group dialling number. 1 Load the document face down into the Automatic Document Feeder (ADF).
Automatic dialling Sending a document using directory dialling ______ This feature is convenient when you know the other party’s name but cannot recall the one-touch speed dialling button, the code for coded speed dialling, or the group where the number is registered. This procedure can also be used to look up the other party’s name and retrieve the number for dialling. Follow the procedure below to send a document using directory dialling.
Special dialling This section explains how to dial long-distance numbers and confirm a dial tone. ■ Long-distance dialling When you register a long-distance number, you may have to insert a pause within or after the number. For longdistance dialling, the location and length of the pause may differ depending on the telephone system. To enter a pause, press [Redial/Pause]. A pause within a number is 2 seconds long*. The length of this pause can be adjusted. See MID PAUSE SET, p. 9-4.
Using alternative telephone networks (UK only) The fax has a built-in feature that allows you to send documents and make telephone calls with an alternative long-distance service, such as the UK Call, Global Call, and Day Call Services of Cable and Wireless Communications Limited available to users in the UK. If you subscribe to such a service, you can save money on most long-distance and international communications.
3 Use [ ] or [ ] to select M-KEY SETTING. M-KEY SETTING ▼ Press [Start/Copy]. Ex: 4 OFF Use [ ] or [ ] to select ON. ON ▼ Press [Start/Copy] twice. ACCESS CODE Ex: 132 5 Use [ ] or [ ] to select the access code. 6 Press [Start/Copy] twice. Ex: 131P You can select 132 or 131P. If your access code is 132, you do not have to enter the ID code. Press [Stop] to return to standby mode. ID CODE Ex: 7 Enter the ID code (up to 20 digits) using the numeric buttons.
Using alternative telephone networks (UK only) Sending with an alternative telephone network ____ Follow the procedure below to send using a registered long-distance service. 1 Load the document face down into the Automatic Document Feeder (ADF). DOCUMENT READY 2 Press [Function]. 2 Function ▼ Press [M]. M 3 Dial the receiving party’s fax number. Press [Start/Copy]. The fax automatically dials the access code and ID code registered under the [M] button.
Registering speed dialling with the M button ______ This allows you to send documents and make telephone calls over the services provided by Cable and Wireless Communications Limited at the press of one or a few buttons. Follow the procedure below to enter your access code and ID code when you register a number for one-touch or coded speed dialling.
Preparing documents ......................................................... 3-2 Types of documents you can scan ................................................ 3-2 Problem documents ...................................................................... 3-2 Loading documents ............................................................ 3-3 Problems with multipage documents ............................................ 3-4 Adding pages to the document .....................................................
Preparing documents Types of documents you can scan ______________ ■ Size The fax can scan standard A4-, letter-, or legal-size documents. ■ Thickness Each sheet of the document should be of the same thickness and between 0.06 mm and 0.13 mm thick, with a paper weight between 50 g/m2 and 90 g/m2. ■ Scanned area The actual area scanned by the fax is shown below. 2.0 ± 2.0 mm A4 293 mm 2.0 ± 2.0 mm 1.0 ± 3.5 mm 208 mm 1.0 ± 3.
Loading documents Follow the procedure below to load documents into the Automatic Document Feeder (ADF). 1 Open the document tray. 2 Adjust the document guides to the width of the document. 3 Gently insert the top of the document face down into the ADF until you hear a beep. HANDLING DOCUMENTS 3 Tap multipage documents on a flat surface to even the edges before inserting them into the ADF. • For a multipage document, the pages are fed one by one from the bottom of the stack.
Problems with multipage documents ____________ If you have trouble feeding multipage documents from the Automatic Document Feeder (ADF) into the fax, remove the stack and tap it on a flat surface to even the edges. Then slant the stack so that its front edge is bevelled, and insert the stack into the ADF. To avoid feeding problems, make sure the document meets the document requirements. (see p.
Paper requirements ............................................................. 4-2 Printable area ................................................................................ 4-2 Loading paper ...............................................................................
Paper requirements Your fax supports A4-, letter-, and legal-size paper in portrait orientation. You can use regular copier paper, cotton bond paper, or typical letterhead. Your fax does not require special ink jet paper. Always use paper without curls, folds, staples, or damaged edges. Look at the label on the package to see if the paper has a preferred side for printing. You can stack the following paper in the multi-purpose tray. Size (W × L) A4 (210 × 297 mm/8.27 × 11.69 in.) Letter (215.9 × 279.
Copying documents ............................................................
Copying documents One of the convenient features of the fax is its ability to make high quality copies. You can make up to 99 copies of one document at a time. It is recommended that the output tray is extended when making copies. If the tray does not extend easily, use your other hand to support the fax while extending the tray. Follow the procedure below to copy a document. 1 2 Open the document tray. Load the document face down into the Automatic Document Feeder (ADF).
6 SENDING DOCUMENTS Preparing to send a document .......................................... 6-2 Adjusting the quality of your documents ....................................... 6-2 Sending methods .......................................................................... 6-3 Dialling methods ............................................................................ 6-4 Memory sending ............................................................................ 6-5 Manual sending ...........................
Preparing to send a document Before you send a document, see Chapter 3: HANDLING DOCUMENTS. Adjusting the quality of your documents _________ ■ Setting the scanning resolution Resolution is a measure of the fineness or clarity of a printout. Low resolutions may cause text and graphics to have a jagged appearance, while higher resolutions provide smoother curves and lines, crisp text and graphics, and a better match to traditional typeface designs.
Preparing to send a document 3 Use [ ] or [ ] to select SCAN CONTRAST. SCAN CONTRAST ▼ Press [Start/Copy]. Ex: STANDARD 4 Use [ ] or [ ] to adjust the scanning contrast. You can select STANDARD, DARKER or LIGHTER. Ex: DARKER ▼ Press [Start/Copy]. OFFHOOK ALARM 5 Press [Stop]. Setting ends and the fax returns to standby mode. 6 ■ Memory sending (see p.
Dialling methods _____________________________ There are several methods of dialling the receiving party’s number, depending on how your fax is set up. ■ Regular dialling Dial a fax number using the numeric buttons. Remember that when using regular dialling, you must press [Start/Copy] after entering the number. ■ One-touch speed dialling (see p. 2-12) Dial a fax number that has been registered under a one-touch speed dialling button by simply pressing the corresponding one-touch speed dialling button.
Sending documents Memory sending _____________________________ When you send a document, the fax uses memory sending to send your document. With memory sending, the fax quickly scans the document into memory. Then, after it dials the receiving party, it sends the document from memory. This means you do not have to wait for the fax to finish sending before you can retrieve your original document. You can send up to 20* A4-size pages at a time with memory sending (based on the Canon FAX Standard Chart No.
Manual sending ______________________________ If you would like to first speak with the person you are sending the document to, use manual sending. You need to connect the handset (included with your fax) or an optional extension phone to the fax for manual sending. Follow the procedure below to send a document using manual sending. 1 2 Open the document tray. Load the document face down into the Automatic Document Feeder (ADF). DOCUMENT READY See Loading documents, p. 3-3.
Sending documents Messages displayed during sending _____________ When your fax sends a document, the following messages are displayed as the call progresses. The LCD tells you when scanning begins. TX/RX NO. 0003 ⇓ SCANNING P.001 ⇓ TX The fax is dialling the receiving party’s phone number. DIALLING 6 CALLING After a few moments the LCD begins changing every second. TX/RX NO. 0003 ⇓ SENDING DOCUMENTS The receiving party’s phone is ringing.
Cancelling sending Follow one of the procedures below to stop sending a document before transmission is completed. ■ Cancelling memory sending 1 Press [Stop]. The fax asks you to confirm that you want to cancel sending. CANCEL? AYES #NO YES=(A) NO=(#) 2 Press [T T ] to cancel sending. • Sending is not cancelled until you press [T]. • If you change your mind and want to continue sending, press [#]. • To cancel transmission of a document waiting to be sent, you will have to delete it from memory.
Redialling when the line is busy There are two methods of redialling: manual redialling and automatic redialling. This section explains these two methods. Manual redialling _____________________________ Press [Redial/Pause] to dial the last number you dialled with the numeric buttons. (This starts redialling regardless of whether automatic redialling is enabled.) ■ Cancelling manual redialling To cancel manual redialling, press [Stop].
■ Cancelling automatic redialling Automatic redialling cannot be cancelled with the [Stop] button while the fax is waiting to redial. Follow the procedure below to cancel automatic redialling. 1 Wait until the fax begins redialling. 2 Press [Stop]. DIALLING CANCEL? AYES #NO The fax asks you to confirm that you want to cancel automatic redialling. YES=(A) NO=(#) 3 Press [T T ] to cancel redialling. • Redialling is not cancelled until you press [T].
Redialling when the line is busy 3 Use [ ] or [ ] to select TX SETTINGS. TX SETTINGS ▼ Press [Start/Copy]. ECM TX 4 Use [ ] or [ ] to select AUTO REDIAL. AUTO REDIAL ▼ Press [Start/Copy]. • To disable automatic redialling, use [ ] or [ ] to select OFF, then press [Start/Copy]. Press [Stop] to return to standby mode. • To enable automatic redialling, use [ ] or [ ] to select ON and continue with the steps below. 5 Ex: ON Press [Start/Copy] twice.
Delayed sending Your fax can send documents automatically at a preset time. This allows you to take advantage of lower late night long-distance rates offered by some telephone companies. It is possible to set the fax to send transmissions at 30 different preset times. See Sending a document to more than one location for details, p. 6-15. Follow the procedure below to send a document using delayed sending. 1 2 Open the document tray. Load the document face down into the Automatic Document Feeder (ADF).
Delayed sending 8 Press [Start/Copy]. DELAYED TX The fax scans the document into memory. 1sec. Ex: TX/RX NO. 0005 1sec. SCANNING 9 P.001 When the set time comes, the fax dials and sends the document. Sending other documents while the fax is set for delayed sending _____________________________ 6 You can send, receive, and copy other documents even when the fax is set for sending at a preset time.
3 Use [ ] or [ ] to select the file you want to delete. Use [ ] or [ ] to display the telephone number and the time for which delayed sending has been set. Ex: TX/RX NO. 0005 ▼ Press [Start/Copy]. OK TO DELETE? YES=(A) 6-14 4 T ] to delete the file. Press [T 5 Press [Stop]. • The file is not deleted until you press [T]. • If you change your mind and want to continue sending, press [#]. • If you want to cancel delayed sending for any other documents, repeat the procedure from step 3.
Sequential broadcasting Sending a document to more than one location____ Sequential broadcasting sends one document to more than one location. You can send to a total of 109 locations as follows: One-touch speed dialling = 8 locations Coded speed dialling = 100 locations Regular dialling (Numeric buttons dialling) = 1 location You can enter the one-touch speed dialling and coded speed dialling locations in any order.
Documents stored in memory Printing a list of documents in memory __________ Your fax can print a list of documents stored in memory, along with the transaction number (TX/RX NO.) of each document. Once you know the transaction number of a document in memory, you can print it or delete it. See Doc. memory list, p. 9-8. Printing a document in memory _________________ Follow the procedure below to print a document stored in memory. 1 Press [Function]. Function ▼ Press [Registration].
Documents stored in memory 6 Press [T T ] to print the first page only, or press [#] to print all pages of the document. or # The fax prints the document. 7 To continue printing other documents in memory, repeat the procedure from step 4. To finish, press [Stop]. Deleting a document from memory ______________ Follow the procedure below to delete a document from memory. 1 Press [Function]. Function ▼ Press [Registration].
5 Press [Start/Copy]. The fax asks you to confirm that you want to delete the document. OK TO DELETE? YES=(A) NO=(#) 6 7 6-18 Press [T T ] to delete the document. If you change your mind and want to keep the document in memory, press [#]. To continue deleting other documents in memory, repeat the procedure from step 4. To finish, press [Stop].
7 RECEIVING DOCUMENTS Different ways to receive a document .............................. 7-2 Receiving documents automatically: FAX ONLY MODE ............... 7-3 Receiving both documents and telephone calls automatically: Fax/Tel mode .............................................................................. 7-5 Receiving documents manually: MANUAL MODE ........................ 7-8 Receiving documents with an answering machine: ANS.MACHINE MODE (FAX-EB10 only) ................................
Different ways to receive a document Your fax provides you with several modes for receiving documents. To determine which mode best suits your requirements, see the table below. Receive Mode FAX ONLY MODE Main Use Fax FAX/TEL AUTO SW (Fax/Tel mode) Fax/Tel MANUAL MODE Tel ANS.MACHINE MODE (FAX-EB10 only) Fax/Tel Operation Answers all calls as fax calls. Receives documents automatically and disconnects voice calls. Automatically switches between fax and voice calls.
Different ways to receive a document Receiving documents automatically: FAX ONLY MODE ______________________________________ If you have a separate telephone line for your fax, set FAX ONLY MODE for the fax to answer all calls as fax calls. ■ Setting FAX ONLY MODE (FAX-EB10 only) Your fax is factory-set to FAX ONLY MODE. If you have not changed the receive mode to Fax/Tel mode, simply follow the procedure below. 1 Press [Receive Mode] to select FAX ONLY MODE.
5 Use [ ] or [ ] to select FAX ONLY MODE. FAX ONLY MODE ▼ Press [Start/Copy]. INCOMING RING 6 Press [Stop]. 7 Check that FaxOnly is displayed on the LCD. Ex: Setting ends and the fax returns to standby mode. If FaxOnly is not displayed, repeat this procedure from step 1. 15:00 FaxOnly 15:00 FaxOnly Ex: The fax assumes all incoming calls are from fax machines sending documents. It receives the documents automatically and disconnects all voice calls.
Different ways to receive a document Receiving both documents and telephone calls automatically: Fax/Tel mode ____________________ Set this mode if you want your fax to automatically switch between voice and fax calls. For this mode, you need to connect the handset, or an optional extension phone to your fax. (see pp. 1-5, 1-6) ■ Setting Fax/Tel mode Follow the procedure below to set the receive mode to FAX/TEL AUTO SW (Fax/Tel mode). 1 Press [Function]. Function ▼ Press [Registration].
■ What happens when Fax/Tel mode is selected Type of call Telephone charges begin for the caller. Telephone Fax Fax Sending document manually Sending document automatically The fax answers without ringing. The fax listens for the fax tone. (For 8 sec.) RING START TIME (Factory default setting=8 sec.) The fax tone is detected. The fax tone is not detected. The fax starts ringing. F/T RING TIME (Factory default setting=22 sec.) The document is received automatically.
Different ways to receive a document Follow the procedure below to set the Fax/Tel mode options. 1 Follow steps 1 to 5 on page 7-5. 2 Press [Start/Copy]. Ex: Use the numeric buttons to enter the time the fax waits before ringing when it receives a call. Ex: 3 RING START TIME • You can select from 0 to 30 seconds. • The default setting is eight seconds. 4 8SEC 0 9SEC 9 Press [Start/Copy] twice.
Receiving documents manually: MANUAL MODE __ In MANUAL MODE, if you connect the handset or an optional extension phone to the fax, you can receive voice calls as well as manually activate reception of documents. You can activate reception from the fax or from the extension phone connected to the fax. This is called remote receiving. • For this mode, you need to connect the handset, or an optional extension phone to your fax. (see pp. 1-5, 1-6) • Make sure the REMOTE RX setting is enabled. (see p.
Different ways to receive a document ■ Receiving a document manually Follow the procedure below to receive a document manually. 1 2 3 4 Check that Manual is displayed on the LCD. (see p. 7-8) Ex: 15:00 Manual Check that the handset or an optional extension phone is connected to the fax. (see pp. 1-5, 1-6) When you hear the handset or optional extension phone ring, pick up the handset. ❚ If you hear a person’s voice: Start your conversation.
Receiving documents with an answering machine: ANS.MACHINE MODE (FAX-EB10 only) ___________ Connecting an answering machine to your fax allows you to receive documents and telephone messages while you are out. In ANS.MACHINE MODE, your fax allows the answering machine to answer incoming calls, then listens for the fax tone and automatically receives the document if it detects this tone. For this mode, you need to connect an answering machine to your fax. (see pp. 1-5, 1-6) ■ Setting ANS.
Other features Receiving documents while performing other tasks Your fax is a multitasking device so it can receive documents and voice calls while you are performing other tasks. If you receive a document while performing certain tasks, the fax stores the incoming document in memory. As soon as you finish your task, the fax automatically prints the document.
Polling to receive documents ___________________ The polling feature allows you to request a document to be faxed to you from another fax machine. The sending party only needs to make sure the document is on a fax machine and ready to be sent. Thus, when your fax polls the other fax machine, the document is sent automatically. The fax can poll any fax machine that supports polling. • Before attempting to poll a fax machine, make sure that the other fax machine supports polling.
Cancelling receiving Follow the procedure below if you want to stop receiving a document before reception is completed. 1 Press [Stop]. CANCEL? AYES #NO The fax asks you to confirm that you want to cancel receiving. YES=(A) NO=(#) 2 Press [T T ] to cancel receiving. TX/RX CANCELLED • Receiving is not cancelled until you press [T]. • If you change your mind and want to continue receiving, press [#]. Ex: TX/RX NO.
Telstra FaxStream™ Duet (Australia only) Telstra offers the FaxStream™ Duet capability. If you subscribe to this service, your line is assigned two numbers: one for fax and one for phone. When the fax number is called, the network sends a specific ringing tone which your fax recognises and automatically handles as a fax call. If the phone number is called, a different ringing tone is sent out from the network so that the call is handled as a voice call.
Telstra FaxStream™ Duet (Australia only) Operation for network switch system ____________ The procedures for using the network switch system are almost the same as when using the fax over a normal telephone line. When you receive calls, however, the fax will respond slightly differently as described below. When you hear the telephone call ring pattern: Pick up the handset and talk normally. If you hear a slow beep, it means the call is from a fax machine trying to send a document.
Telecom FaxAbility (New Zealand only) Telecom N.Z. offers the FaxAbility capability. If you subscribe to this service, your line is assigned two numbers: one for fax and one for phone. When the fax number is called, the network sends a specific ringing tone which your fax recognises and automatically handles as a fax call. If the phone number is called, a different ringing tone is sent out from the network so that the call is handled as a voice call.
Telecom FaxAbility (New Zealand only) Operation for network switch system ____________ The procedures for using the network switch system are almost the same as when using the fax over a normal telephone line. When you receive calls, however, the fax will respond slightly differently as described below. When you hear the telephone call ring pattern: Pick up the handset and talk normally. If you hear a slow beep, it means the call is from a fax machine trying to send a document.
7-18
8 USING THE BUILT-IN ANSWERING MACHINE (TAM MODE) (FAX-EB15 only) Recording the outgoing message ..................................... 8-2 Types of messages that can be recorded ..................................... 8-2 Recording the outgoing message ................................................. 8-2 Setting TAM MODE .............................................................. 8-3 Setting the recording time for a telephone message .................... 8-4 Setting TOLL SAVER ..........................
Recording the outgoing message Before you use TAM MODE, you must record an outgoing message. Use the microphone on the operation panel to record your outgoing message. Only one outgoing message, no longer than 20 seconds, can be recorded. You could record an outgoing message similar to the following: “Hello. I can’t answer the phone right now, but please leave your name and a message after the beep.
Setting TAM MODE Setting TAM MODE allows you to receive telephone messages and fax transmissions while the fax is unattended. When you cancel TAM MODE, any new telephone messages will be played automatically. Follow the procedure below to set TAM MODE. 1 Press [TAM] to set TAM MODE. • When you set TAM MODE, the TAM LED lights up and the outgoing message is played. When you cancel TAM MODE, the TAM LED switches off. If you have any new telephone messages, the messages are played automatically.
Setting the recording time for a telephone message You can set the recording time for each telephone message. Follow the procedure below to set the recording time for each telephone message. 1 Press [Function]. Function ▼ Press [Registration]. DATA REGSTRATION Registration 2 Press [Start/Copy]. 3 Use [ ] or [ ] to select TAM SETTINGS. USER SETTINGS TAM SETTINGS ▼ Press [Start/Copy] twice. MESSAGE LENGTH Ex: 30 SECONDS 4 Use [ ] or [ ] to select the recording time.
Setting TAM MODE Setting TOLL SAVER __________________________ Setting TOLL SAVER allows you to check whether you have any new messages when you call from a remote location. Follow the procedure below to set TOLL SAVER. 1 Press [Function]. Function ▼ Press [Registration]. DATA REGSTRATION Registration 2 Press [Start/Copy]. 3 Use [ ] or [ ] to select TAM SETTINGS. USER SETTINGS TAM SETTINGS ▼ Press [Start/Copy]. MESSAGE LENGTH 8 Use [ ] or [ ] to select TOLL SAVER.
Setting TAM MONITOR ________________________ TAM MONITOR allows you to screen all incoming calls. Follow the procedure below to set TAM MONITOR. 1 Press [Function]. Function ▼ Press [Registration]. DATA REGSTRATION Registration 2 Press [Start/Copy]. 3 Use [ ] or [ ] to select TAM SETTINGS. USER SETTINGS TAM SETTINGS ▼ Press [Start/Copy]. MESSAGE LENGTH 4 Use [ ] or [ ] to select TAM MONITOR. TAM MONITOR ▼ Press [Start/Copy]. Ex: OFF 5 Use [ ] or [ ] to select ON. ▼ Press [Start/Copy].
Recording voice memos Use this feature when you are going out and want to leave a message for another member of the family. Use the microphone on the operation panel to record your voice memo. Only one voice memo, 30, 60, or 120 seconds*, can be recorded. If you record a new voice memo when there is already a voice memo recorded, the old voice memo will be deleted. Follow the procedure below to record a voice memo. 1 2 Use [ ] or [ ] to select VOICE MEMO.
Deleting messages Follow the procedure below to delete the alternative outgoing message, a voice memo, the fax/tel message or forwarding message. 1 2 Use [ ] or [ ] to select the type of message you want to delete. Ex: FAXTEL MESSAGE Press [Delete]. ERASE MESSAGE? The fax asks you to confirm that you want to delete the message. YES=(A) NO=(#) 3 Press [T T ] to delete the message. FINISHED If you do not want to delete the message, press [#].
Playing telephone messages Telephone messages will be played back in order from the oldest message recorded. If a voice memo has been recorded, it will be played back first. Follow the procedure below to play back your telephone messages. 1 Press [Play]. The date and time when the telephone message was recorded, the number of telephone messages and the number of the message being played (ICM No.) are displayed whenever a message is played. • • • • • Ex: PLAYBACK...
Remote control features Use these features when you call home to play back any messages you may have received. You can also use the remote control features to set TAM MODE. You must register a four-digit PIN as your password before you can use these features. (see below) Registering the password for remote control ______ Follow the procedure below to set your password. 1 Press [Function]. Function ▼ Press [Registration]. DATA REGSTRATION Registration 2 Press [Start/Copy].
Remote control features Using remote control _________________________ 1 2 3 4 Call home. The outgoing message will be played. Press [#] while the outgoing message is playing. Enter your password when you hear the beeps indicating that you should enter your password. When your password is accepted, you will hear a confirmation tone (a short series of beeps). The fax will now accept remote commands. (see List of remote control commands, p.
■ List of remote control commands Command 11# Sub-command* 4# 6# 5# 9# 19# 20# # 21# 4# 5# 29# 31# # 32# # 33# # 34# # 41# 4# 5# 42# 4# 5# 43# 4# 5# 44# 4# 5# 50# 51# 60# 61# 89# 99# Description Play ICM Repeat Skip Stop playback Delete Delete all ICM Record voice memo End recording Play voice memo Repeat Stop playback Delete voice memo Record outgoing message End recording Record alternative outgoing message End recording Record forwarding message End recording Record FAX/TEL switching message End recor
Forwarding telephone messages This feature allows you to automatically forward telephone messages, recorded when the fax is set to TAM MODE, to a registered forwarding number. You can use remote control to access the forwarding number and listen to your telephone messages. • You must register a forwarding number and set TAM MODE before you can use this feature. Remote control cannot be used to set this feature unless a forwarding number has been registered.
6 7 Ex: Press [Start/Copy]. TEL= Use the numeric buttons to enter the forwarding number. • A maximum of 40 digits can be entered. • Correct errors by pressing [Clear] and re-entering the number. • Press [ ] to delete the rightmost digit. 8 Press [Start/Copy]. 9 Press [Stop]. Ex: 0 TEL= 9 1234 DATA ENTRY OK Setting ends and the fax returns to standby mode. Setting the number of redial times _______________ Follow the procedure below to set the number of redial times and the redial interval.
Forwarding telephone messages 5 Press [Start/Copy] twice. REDIAL INTERVAL Ex: 2MIN. 6 Use the numeric buttons to enter the redial interval. The redial interval can be set between 1 and 99 minutes*. 7 Press [Start/Copy]. 8 Press [Stop]. Ex: 0 5MIN. 9 PIN ENTRY Setting ends and the fax returns to standby mode. Setting PIN ENTRY ___________________________ Follow the procedure below to set PIN ENTRY. 1 Follow steps 1 to 5 on p. 8-13. 2 Press [ ] or [ ] to select PIN ENTRY.
When a forwarded call is received When FWD SETTINGS is set to ON, telephone messages recorded when the fax is set to TAM MODE will be automatically forwarded to a registered forwarding number. Follow the procedure below to access your telephone messages. 1 2 3 A call is received at the forwarding number. When you answer the phone you will hear your forwarding message. Press [#] while the forwarding message is playing. If you have not set a forwarding message, press [#] when you hear the tone.
9 SETTINGS AND ACTIVITY REPORTS Selecting a menu ................................................................. 9-2 Activity reports .................................................................... 9-8 How to print a report ...................................................................... 9-8 Activity report ................................................................................ 9-9 One-touch speed dialling list .......................................................
Selecting a menu The USER SETTINGS, REPORT SETTINGS, TX SETTINGS, RX SETTINGS, PRINTER SETTINGS, SYSTEM SETTINGS, and TAM SETTINGS* menus allow you to customise the way your fax works. Each menu contains settings that control different functions of your fax. Follow the procedure below to access the different menus. 1 Press [Function]. Function ▼ Press [Registration]. DATA REGSTRATION Registration 2 3 Press [Start/Copy].
Selecting a menu USER SETTINGS For details on accessing the settings below, see p. 9-2. Name DATE & TIME UNIT TELEPHONE # UNIT NAME TX TERMINAL ID Description Set the date and time (24-hour clock) using the numeric buttons. Enter your fax number using the numeric buttons. This is the name that appears at the top of each fax page you send. (see p. 2-8) This option sets the parameters for the identification header that appears on every page you send. TTI POSITION Select the position of the TTI.
REPORT SETTINGS For details on accessing the settings below, see p. 9-2. Name TX REPORT PRINT WITH IMAGE RX REPORT ACTIVITY REPORT AUTO PRINT Description Enable/disable automatic printing of the transmission report. OUTPUT YES: Set the fax to print an activity report every time you send a document. PRINT ERROR ONLY: Print only when an error occurs during sending. OUTPUT NO: Turn off the activity report feature.
Selecting a menu RX SETTINGS For details on accessing the settings below, see p. 9-2. Name Description ECM RX RX MODE Enable/disable error correction during reception. Select the receive mode. If you select FAX/TEL AUTO SW, you can set RING START TIME, F/T RING TIME and DEFAULT ACTION. (see p. 7-6) INCOMING RING When the handset or an extension phone is connected, set the fax to ring when it receives a call. RING COUNT MAN/AUTO SWITCH Set the number of incoming rings before the fax answers.
SYSTEM SETTINGS For details on accessing the settings below, see p. 9-2. Name UN/LOCK PHONE PASSWORD Description Restrict sending with a password. Settings – Set a four-digit password to restrict access to the LOCK PHONE setting below. LOCK PHONE DATE SETUP Restrict sending. Set the date format. DISPLAY LANGUAGE Set the language of the LCD messages. TX START SPEED Set the speed at which the fax starts transmitting.
Selecting a menu TAM SETTINGS (FAX-EB15 only) For details on accessing the settings below, see p. 9-2. Name MESSAGE LENGTH PASSWORD TOLL SAVER RING COUNT FWD SETTINGS Description Set the maximum recording time for each recorded message. Set a four-digit PIN so that you can access the fax from remote locations. Setting this feature to ON allows calls to be picked up after 2 rings when you have a new message. If you set TOLL SAVER to OFF, this feature allows you to set the number of times the fax rings.
Activity reports Your fax keeps track of most of its sending and receiving operations. These operations can be printed out in the form of activity reports that can help you check the dates and times of fax transmissions and whether or not each transaction was successful. How to print a report __________________________ Depending on the type of report, you can have the fax print the report automatically, or you can print it directly.
Activity reports Activity report _______________________________ Summarises the information for the sending and receiving activities of your fax after 20 transactions. For automatic printing see ACTIVITY REPORT, p. 9-4. Transactions in an activity report are listed chronologically. 27/12 2001 15:00 FAX 123 4567 CANON 001 «««««««««««««««««««« ««« ACTIVITY REPORT ««« «««««««««««««««««««« ST.
One-touch speed dialling list ___________________ Lists the numbers and names registered under one-touch speed dialling buttons. 27/12 2001 17:23 FAX 123 4567 CANON 001 «««««««««««««««««««« 27/12 2001 17:23 ««« FAX 123 4567 SPD DIAL LISTCANON 1-TOUCH ««« «««««««««««««««««««« NO. [ [ [ [ [ CONNECTION TEL 01] 03] 04] 05] 12] 905 795 1111 GROUP DIAL 2 50921 NO.
Activity reports User’s data list _______________________________ Lists the current settings of the fax and the registered sender information. 27/12 2001 17:23 FAX 123 4567 CANON 001 «««««««««««««««««««««« ««« ««« USER'S DATA LIST «««««««««««««««««««««« 1. USER SETTINGS UNIT TELEPHONE # UNIT NAME TX TERMINAL ID TTI POSITION TELEPHONE # MARK SCANNING CONTRAST OFFHOOK ALARM VOLUME CONTROL CALLING VOLUME KEYPAD VOLUME ALARM VOLUME LINE MONITOR VOL.
TX (Transmission) report ______________________ Although the fax is factory-set to print a TX (Transmission) REPORT only when an error occurs during sending, you can set the fax to print an activity report every time you send a document. See TX REPORT, p. 9-4.
Activity reports RX (Reception) report _________________________ Normally the fax does not print an activity report for receiving, but you can set the fax to print an activity report every time you receive a document. See RX REPORT, p. 9-4. 27/12 2001 14:59 FAX 123 4567 CANON 001 «««««««««««««««««««« ««« RX REPORT ««« «««««««««««««««««««« RECEPTION OK 5004 TX/RX NO CONNECTION TEL CONNECTION ID ST. TIME USAGE T PGS.
Restricting use of the fax Use the lock feature of the fax to prevent unauthorised use of the fax. To restrict access to the LOCK PHONE setting, you need to register a password. Set the password and LOCK PHONE setting as explained below. Locking the fax ______________________________ Follow the procedure below to restrict use of the fax. 1 Press [Function]. Function ▼ Press [Registration]. DATA REGSTRATION Registration 2 Press [Start/Copy]. 3 Use [ ] or [ ] to select SYSTEM SETTINGS.
Restricting use of the fax 6 Use [ ] or [ ] to select ON. ON ▼ Press [Start/Copy]. 7 Press [Stop]. Setting ends and the fax returns to standby mode. Changing the access password _________________ Follow the procedure below to change the access password. 1 Follow steps 1 to 3 on p. 9-14. 2 Press [Start/Copy]. UN/LOCK PHONE PASSWORD PASSWORD appears on the LCD. 3 Enter the current four-digit access password using the numeric buttons.
Cancelling the restriction setting ________________ Follow the procedure below to cancel the restriction setting. 1 Follow steps 1 to 3 on p. 9-14. 2 Press [Start/Copy]. 3 UN/LOCK PHONE PASSWORD PASSWORD appears on the LCD. Enter the current four-digit access password using the numeric buttons. 0 9 _ PASSWORD The password is not displayed as you enter it. ▼ Press [Start/Copy] four times. PASSWORD Ex: PASSWORD= 8888 LOCK PHONE ON 4 Use [ ] or [ ] to select OFF. ▼ Press [Start/Copy].
10 SOLUTIONS TO COMMON PROBLEMS Clearing jams ..................................................................... 10-2 Jams in the Automatic Document Feeder (ADF) ........................ 10-2 Jams in the multi-purpose tray .................................................... 10-3 Periodic cleaning ............................................................... 10-4 Cleaning the exterior of the fax ................................................... Cleaning the interior of the fax .....................
Clearing jams Jams in the Automatic Document Feeder (ADF) ___ When a document jams or misfeeds in the ADF, CHECK DOCUMENT is displayed on the LCD. Follow the procedure below to clear the document jam. You do not need to unplug the fax when clearing document jams. 1 Press [Stop]. 2 Open the operation panel partially by gently pulling it towards you. • It only opens slightly. • Do not try to pull the document out without opening the operation panel since you may tear or smudge the document.
Clearing jams Jams in the multi-purpose tray _________________ If paper jams in the multi-purpose tray, CLEAR PAPER JAM is displayed on the LCD. Follow the procedure below to clear the jam. You do not need to unplug the fax when clearing paper jams. 1 Close the document tray if necessary. 2 Gently pull any jammed paper out of the fax as shown. 3 Remove the paper stack from the multi-purpose tray and reload it. (see p. 1-13) 4 Press [Stop].
Periodic cleaning Your fax requires little periodic maintenance. This section describes the necessary cleaning procedures for the fax. Please note the following before cleaning: • Be sure to disconnect the power cord before cleaning the fax. Since documents in memory are erased when the power is disconnected, print any documents stored in memory before disconnecting the power cord. (see p.
Periodic cleaning 4 Use a clean, soft, dry, lint-free cloth to remove any ink or paper debris from the interior of the fax (shaded area), especially around the platen. 5 When you are finished, close the printer cover. 6 7 Close the document tray. Reconnect the power cord. Be careful not to touch the BJ cartridge or its holder. ■ Cleaning the scanner components Follow the procedure below to periodically check and clean the scanner components. 1 Disconnect the power cord from the fax.
• If the scanner components are dirty, the documents you send or copy will also be dirty. • Be sure to use a soft cloth to avoid scratching the components. Do not use tissue paper, paper towels, or similar materials for cleaning; they can stick to the components or generate static charges. 5 Clean the shaded area of the operation panel. 6 Separation roller Dirt and dust particles that collect on the underside of the operation panel affect the quality of the documents you copy or send.
Periodic cleaning Testing and cleaning the BJ cartridge print head___ The print head in the BJ cartridge contains nozzles through which ink is propelled onto the paper. To maintain the best possible print quality, these nozzles need to be cleaned from time to time. Your fax is equipped with a print head cleaning function that does this.
■ Cleaning the BJ cartridge print head If your printouts become faint or streaked, or if their quality otherwise deteriorates, print the nozzle check pattern to see if the print head nozzles are operating properly (see p. 10-7). If the pattern is broken or missing, clean the BJ cartridge print head. • To maintain the best possible print quality, clean the BJ cartridge print head from time to time. • Cleaning the print head consumes a small amount of ink.
Periodic cleaning 3 Open the printer cover using the printer cover tab. (see p. 2-2) 4 Press [Cartridge]. Cartridge • Do not try to manually move or stop the cartridge holder since this may damage the fax. • Do not touch the components shown or any metal parts since this may adversely affect operation of the fax and/or affect print quality. • The fax has an automatic protection feature that helps keep it from overheating.
7 With the label facing outwards, insert the BJ cartridge into the cartridge holder. Lower the blue cartridge lock lever until it locks into position. 8 Press [Cartridge]. Cartridge The cartridge holder moves to its home position on the right side of the fax and begins cleaning the BJ cartridge print head. This process takes about 55 seconds. Do not try to manually move or stop the cartridge holder since this may damage the fax. 9 Close the printer cover. 10 Close the document tray.
Troubleshooting Paper feeding problems _______________________ ❏ Paper does not load. The multi-purpose tray may contain too many sheets. • Make sure the paper stack in the multi-purpose tray does not exceed the paper limit mark ( ). (see p. 1-12) Paper may not be loaded correctly. • Make sure the paper stack is loaded properly in the multi-purpose tray, and that the paper guide is adjusted correctly. (see p. 1-12) ❏ Paper is loaded skewed. (Printing is skewed.) Paper may not be loaded correctly.
Faxing problems _____________________________ Sending problems ❏ You cannot send a document. The fax may have overheated. • Unplug the fax and let it cool for several minutes. Then plug it back in and try sending again. The fax may not be set for the type of telephone line in use (pulse/tone). • Make sure the fax is set for the correct telephone line type. (see p. 1-14) The document may not have been loaded correctly into the Automatic Document Feeder (ADF).
Troubleshooting ❏ Cannot send using Error Correction Mode (ECM). The receiving party’s fax machine may not support ECM. • If the receiving party’s fax machine does not support ECM, then the document is sent in normal mode without error checking. ECM may be disabled. • Make sure ECM is on. (see ECM TX, p. 9-4) ❏ Errors occur frequently while sending. The telephone lines may be in poor condition, or you may have a bad connection. • Lower the transmission speed. (see TX START SPEED, p.
❏ The fax does not switch automatically between telephone and fax reception. The fax may not be set to switch automatically between telephone and fax reception. • For the fax to switch automatically, the receive mode must be set to FAX/TEL AUTO SW (Fax/Tel mode) or ANS.MACHINE MODE* (see Chapter 7). If you have set ANS.MACHINE MODE*, check that an answering machine is connected to the fax and that it is turned on with an outgoing message properly recorded. (see p.
Troubleshooting ❏ Faxes do not print. The BJ cartridge may not be installed properly. • Make sure the BJ cartridge is installed properly. (see p. 1-9) • Be sure to remove the orange protective tape from the BJ cartridge before you install it. (see p. 1-10) The BJ cartridge print head may need cleaning. • Clean the BJ cartridge print head if necessary. (see p. 10-8) The BJ cartridge may need to be replaced. • Determine if the problem is with the BJ cartridge and replace if necessary. (see p.
Copying problems ____________________________ ❏ The fax will not make a copy. The BJ cartridge may need to be replaced. • Determine if the problem is with the BJ cartridge and replace if necessary. (see p. 10-8) The document may not have been loaded correctly into the Automatic Document Feeder (ADF). • Remove the document, stack it if necessary, and load it into the ADF correctly. (see p. 3-3) • Make sure the operation panel is closed. The BJ cartridge may not be installed properly.
Troubleshooting Print quality problems _________________________ ❏ The print quality is not what you expect; print is not clear, is splashed, has missing dots or white streaks. The paper you are using may not be supported by the fax. • Make sure you are using the recommended paper. (see p. 4-2) You may be printing on the wrong side of the paper. • Some papers have a “right” side for printing.
LCD messages The following messages are displayed on the LCD when the fax is performing a function or encounters an error. The error code appears in the activity report. (see p. 9-9) 10-18 Message AUTO REDIAL Error Code — Cause The fax is waiting to redial the receiving number because the line was busy or the receiving party did not answer when you tried to send the document. Action Wait for the fax to automatically redial the number.
LCD messages Message CARTRIDGE JAMMED Error Code — Cause The cartridge holder cannot move. This is normally due to a paper jam. Action Clear the paper jam or whatever is obstructing the cartridge holder and then press [Stop] and start again. Do not attempt to move the cartridge holder manually. CHANGE CARTRIDGE — You pressed [Cartridge] and the cartridge holder is moving to the centre of the fax. Wait until the cartridge holder stops, then replace the BJ cartridge (see p. 10-8).
Message CHECK PRINTER (Continued) Error Code — Cause The BJ cartridge may be defective. Action Press [Stop]. Reinstall the BJ cartridge (see p. 1-8) and start again. In either case, if the error does not clear, try unplugging the fax. Wait several minutes, then plug it back in. Also, try replacing the BJ cartridge with a new one. (see p. 10-8) 10-20 ##343 The waste ink tank (which holds the ink used for print head cleaning) may be full.
LCD messages Message LOAD PAPER Error Code — Cause The multi-purpose tray is empty. Action Load paper in the multi-purpose tray (see p. 1-13). Make sure the stack does not exceed the paper limit mark ( ). Then press [Stop] and start again. MEMORY FULL #037 The fax’s memory is full because it has received too many documents, or a very long or detailed document. Print any documents stored in memory (see p. 6-16). Then start again.
10-22 Message NOT AVAILABLE Error Code #025 Cause In manual sending, you entered a speed dialling number under which a group is registered. Action Use regular dialling, or enter a onetouch speed dialling button or coded speed dialling code that only has one fax/telephone number registered. PUT IN CARTRIDGE — There is no BJ cartridge installed in the fax. Install the BJ cartridge. (see p.
In case of a power failure The user data settings and registered data for one-touch speed dialling, coded speed dialling and group dialling are saved during a power failure using a built-in battery*. However, documents stored in the fax memory will be deleted. If a power failure occurs or the power is turned off, the fax will automatically print a memory clear report as soon as the power is turned on or the power is restored.
Specifications Scanning sheet size: Effective scanning size: Width: Thickness: A4: 210 mm × 297 mm Transmission time: G3 ECM MMR: Approx. 6 seconds* Recording method: Paper tray capacity: Paper type: Image memory: Auto dial functions: Ink cartridge: Power source: Power consumption: Operating environment: Dimensions: Weight: Min. 210 mm Min. 0.06 mm Width (A4): 208 mm Printing paper size: Scanning line density: Horizontal: Vertical Standard: Fine: 8.00 dots/mm 3.85 lines/mm 7.
Index (extension phone) jack 1-6 (handset) jack 1-5 (telephone line) jack 1-6 A AC power cord, connecting 1-7 ACCESS CODE setting 2-22, 9-3 Access password, changing 9-15 Access type, registering 1-15, 1-16 ACTIVITY REPORT description 9-9 printing 9-8 sample 9-9 setting 9-4 Adaptor, B.T.
Index D D.T.
Index H M Handling and maintenance, safety instructions iv Handset 1-2, 2-2 connecting 1-5 Hold button 2-3, 2-6 Hook button 2-4, 6-6 M button 2-21 2-23, 2-24 attaching label 2-21 registering speed dialling with 2-24 M-KEY SETTING 2-22, 9-3 M label 1-2, 2-21 Main unit 1-2 MAN/AUTO SWITCH setting 9-5 MANUAL MODE description 7-2, 7-8 receiving in 7-8, 7-9 setting 7-8 Manual redialling 6-9 cancelling 6-9 Manual sending 6-3, 6-6 cancelling 6-8 Memory deleting document from 6-17, 6-18 documents in 6-16 to 6-18
Index O OFFHOOK ALARM setting 6-6, 9-3 One-touch speed dialling buttons 2-3 description 2-12 list (See One-touch speed dialling list) registering numbers and names for 2-12, 2-13 sending a document using 2-18 One-touch speed dialling list description 9-10 printing 9-8 sample 9-10 Operation panel 2-2, 2-3, 2-4 OUTGOING MESSAGE deleting 8-2 description 8-2 recording 8-2 Output tray 1-4, 2-2 extension 1-2, 1-4, 2-2 Outside line access number, registering 1-15, 1-16 P Paper guide 2-2 guidelines 1-12 limit mark
Index one-touch speed dialling numbers and names 2-12, 2-13 outside line access number 1-15, 1-16 R button 1-15, 1-16 sender information 2-8 to 2-11 speed dialling with M button 2-24 Registration button 2-3, 9-2 Remote control features 8-10 to 8-12 list of commands 8-12 registering password for 8-10 using 8-11 Replacing BJ cartridge 10-8 to 10-10 Report button 2-3, 9-8 REPORT SETTINGS menu 9-2 menu list 9-4 Resolution button 2-3, 5-2, 6-2 setting scanning 6-2 Restricting use of fax 9-14 to 9-16 RING COUNT s
Index TX TERMINAL ID setting 9-3 TX/RX CANCELLED message 10-22 TX/RX NO. nnnn message 10-22 TX/RX NO. nnnn, SCANNING P.
