G3/G4 Facsimile Error Code List REVISION 2 SEPT. 2001 COPYRIGHT © 2001 CANON INC. HY8-23A0-020 CANON G3/G4 FACSIMILE ERROR CODE LIST SEPT.
Application This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair of facsimiles. This manual covers all localities where the facsimiles are sold. For this reason, there may be information in this manual that does not apply to your locality. Corrections This manual may include technical inaccuracies or typographical errors due to improvements or changes in products.
Introduction INTRODUCTION About This Manual This manual is a compilation of error codes and repair instructions for Canon facsimile machines prepared in the form of tables. The repairs instructions are not limited to specific models and, therefore, tend to be general in nature. For descriptions unique to a specific model, refer also to its Service Manual.
Introduction CONTENTS INTRODUCTION .............................................................................................................. I OUTLINE OF ERROR CODES ...................................................................................... III HOW TO USE THIS MANUAL ........................................................................................ IV DEFINITIONS OF THE TERMS AND EXPRESSIONS .................................................. V Chapter 1 User Error Codes .............
Introduction OUTLINE OF ERROR CODES An error code is used to indicate a fault in a machine, and is indicated in the machine's LCD or reports, showing the nature (symptoms) of the fault. Using the error code, the user or the service man can readily find out how to correct the fault by simply referring to the User's Manual or this manual.
Introduction HOW TO USE THIS MANUAL Guide to Error Code Tables 1 2 3 4 ##000 [TX/RX] Communication cannot be made [xx model] Cause 7 Remedy A Malfunctioned because of an echo. Provide echo remedy 1*7 Using a manual call, press the Start button after hearing the 1st DIS from the other party. A-1 A-2 B The other party disconnected the line while in reception. The procedure signal has a fault. Transmit once again. B-1 C 5 6 1. Error code: If the model uses a 4-digit code (e.g.
Introduction DEFINITIONS OF THE TERMS AND EXPRESSIONS The terms and expressions used in this manual are defined as follows: 1. Transmission Level (ATT): No.07 of Service Soft Switch #2 MENU Increase the transmission level: Increase the setting so that it is closer to 0 dBm. (At 0 dBm, the LCD indicates '0'.) Some models, however, do not allow the setting to be increased to 0 dBm. Decrease the transmission level: Decrease the setting so that it is closer to -15 dBm. (At -15 dBm, the LCD indicates '15'.
Introduction 6. RTN Signal Transmission Condition: No. 02, 03, and 04 of Service Soft Switch #3 NUMERIC param. Loosen the RTN signal transmission condition: Increase the settings of No.02, 03, and 04. No.02 is used to set the ratio of the number of error lines to the total number of lines per page (1% to 99%). No.03 is used to set the burst error (number of successive error lines identified as an errors); (2 to 99 lines). No.
Introduction 9. Number of Final Flag Sequences: SW04 bit 2 of Service Soft Switch #1 SSSW Increase the number of final flag sequences: When SW04 bit 2 is set to '1', the number of final flag sequences will be increased from 1 to 2 for a procedure signal (transmitted at 300 bps). 10. Closed Network Function: SW07 bit 7, bit 6, SW08 of Service Soft Switch #1 SSSW Set the closed network transmission function to 'Yes': Set SW07 bit 7 to '1'.
Introduction NOTE Password Used When Making Settings: A password may also be used for confidential mailboxes, memory lock Rx, call restriction, and other functions. Such a password consists of 4 decimal characters (0000 through 9999), and it is important to remember that these passwords are used inside the machine and are not intended for communication procedures. 13.
Introduction Significant Signal: It is a signal whose significance can be understood by a facsimile machine that receives it, and it is free of a transmission error. Message: Signals in an ISDN communication are at times called a message. 15. Timer T0 Timer: It indicates the period of time in which a line connection is recognized during transmission; specifically, the machine waits for a significant signal from the other party after dialing.
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Chapter 1 User Error Codes
Chapter1: User Error Codes #001 [ TX ] Document has jammed Cause Remedy • The document is trapped in the feeder. • Remove the document, and try again. • The document is not of a standard size or thickness. • Using a copying machine, make an A4/LTR copy of the document to transmit. • If too small or thin, use a carrier sheet (document cover) to transmit. • An internal mechanism is faulty. • Correct it by referring to the Service Manual of the model in question.
Chapter1: User Error Codes #003 [ TX/RX ] Document is too long, or page time-over Cause Remedy • The length of a single page is too long. • Using a copying machine, make copies of the document, and transmit the copies separately. • Use a copying machine. • The data of a single page is too large, exceeding the time allowed for transmission. • Decrease the reading resolution when transmitting.
Chapter1: User Error Codes #004 [ TX ] Voice communication (i.e., telephone in advance) cannot be made Cause Remedy • The other party is not any of the following types: FAX 30/31, 220, 230, 320E, 330, 510, 520, 610, 620, 710, 730. • Contact the other party, and see to it that the machine is not any of the models indicated. (The function is intended exclusively for the FAX 30/31).
Chapter1: User Error Codes #005 [ TX/RX ] Initial identification (T0/T1) time-over Cause Remedy • The tone/pulse setting is wrong. • Make the correct tone/pulse setting. • The time it takes to connect to the other party's line is too long. • When registering an auto-dial number, put a relatively long pause after the telephone number to delay the T0 timer start mechanism. • To prevent a time-over condition, increase the T0 timer setting*4.
Chapter1: User Error Codes #006 [ TX ] Transmission cannot be made [ RX ] Phase synchronization fails in OLD-FM Cause Remedy • The Transmit button was pressed without an document. • Place an document before pressing the button. (exclusively for 401, 601) • The line condition is poor, and the phase signal cannot be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that the phase signal may be received correctly.
Chapter1: User Error Codes #008 [ TX ] Password does not match for polling transmission Cause Remedy • During Canon mode polling, the password of the machine and that of the other party do not match. • If the other machine is a Canon machine, contact the operator and try to match the passwords. • If the other party is a non-Canon machine, see the password to either '11111111' or '255'. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.
Chapter1: User Error Codes #010 [ TX/RX ] Communications control memory overflow Cause Remedy • There is no recording paper so that the contents of the communications control memory cannot be printed, ultimately causing a shortage of memory. • Set recording paper. #011 [ RX ] Polling reception error Cause Remedy • There is no document in the other party. • Ask the operator of the other party to set the document correctly.
Chapter1: User Error Codes #012 [ TX ] The other party has run out of recording paper Cause Remedy • The other party has run out of recording paper. • Ask the operator of the other party to set recording paper. #013 [ TX ] Document size error in MF1 (Minifax 1) mode [Japanese model] Cause Remedy • An attempt was made to transmit a B4-wide document in MF1 mode. • Using a copying machine, make a copy of the document in A4 or smaller, and transmit the copy.
Chapter1: User Error Codes #014 [ TX ] Document size setting error [German model] Cause Remedy • An attempt was made to transmit a nonA4 document without setting conditions. • Set conditions for the document size, and then transmit. #015 [ TX ] Fine mode transmission error in G2 [German model] Cause Remedy • An attempt was made to use G2 transmission after selecting fine mode. • Use standard mode for G2 transmission.
Chapter1: User Error Codes #018 [ TX ] Auto dialing transmission error Cause Remedy • The tone/pulse setting is wrong. • Make the correct tone/pulse setting. • The connection time for the line is too long. • When registering an auto-dial number, put a relatively long pause at the end of the telephone number to delay the start of the T0 timer. • Increase the T0 timer setting*4 to prevent a time-over condition. • The line of the other party was engaged. • Start a call once again.
Chapter1: User Error Codes #019 [ TX ] Memory transmission fails Cause Remedy • In memory transmission (delayed transmission/re-dial transmission), the memory fails to store image data. • Store image data in the memory once gain, and try memory transmission. Or, try direct transmission. #020 [ TX ] Recording paper size does not match Cause Remedy • In memory transmission or memory copying, the image size is B4 while the recording paper is A4. • Set B4 recording paper.
Chapter1: User Error Codes #021 [ RX ] The other party has rejected the machine during polling reception Cause Remedy • During Canon mode polling, the password of the machine and that of the other party do not match. • Match the passwords. • When starting a call, a subaddress, or a subaddress and a password, was not specified. • Specify a subaddress, or a subaddress and a password, when starting a call.
Chapter1: User Error Codes #023 [ TX ] Memory transmission fails Cause Remedy • Memory transmission was attempted in MF1 (Minifax 1). • MF1 is not compatible with memory transmission. Use direct transmission. #024 [ TX ] Delayed transmission fails Cause Remedy • For combination of delayed transmission with direct transmission, no document is set at the specified time. • Once the specified time passes, there is no remedy.
Chapter1: User Error Codes #025 [ TX/RX ] Auto-dial setting is wrong Cause Remedy • The settings require registration of a subaddress for auto-dialing; however, a call was attempted without registering a subaddress. • If auto-dialing is of a type requiring registration of a subaddress, register a subaddress. • Minifax mode was selected for auto-dialing, and an attempt was made for polling reception.
Chapter1: User Error Codes #028 [ RX ] LBP (printer) does not have a cartridge [exclusively for L910] Cause Remedy • The LBP does not have a toner cartridge. • Set a toner cartridge in the LBP. #029 [ RX ] LBP (printer) has a recording paper jam [exclusively for L910] Cause Remedy • The LBP has a recording paper jam. • Remove the recording paper jam from the LBP.
Chapter1: User Error Codes #030 [ RX ] LBP (printer) has run out of toner [exclusively for L910] Cause Remedy • The toner cartridge of the LBP has run out of toner. • Replace the toner cartridge of the LBP. #031 [ RX ] LBP (printer) issued a No Paper warning [exclusively for L910] Cause Remedy • The LBP has run out of recording paper. • Supply recording paper to the LBP.
Chapter1: User Error Codes #032 [ TX ] Power is turned off Cause Remedy • A power shortage occurred while waiting for delayed transmission. • Make delayed transmission settings once again. • The power was turned off while waiting for delayed transmission. • Turn on the power, and make delayed transmission settings once again. • The power supply is out of order. • Replace the power supply unit.
Chapter1: User Error Codes #034 [ TX ] Transmission to the confidential mailbox of the other party cannot be made in confidential transmission Cause Remedy • The other party does not have the selected confidential mailbox. • Check the number of the confidential mailbox of the other party, and try again. • The memory of the other party is full. • Ask the operator of the other party to delete image data that is no longer needed.
Chapter1: User Error Codes #036 [ TX ] Relay control transmission cannot be made Cause Remedy • The relay control source has not been registered as part of auto-dialing of the relay machine. • Ask the operator of the relay machine to register the telephone number of the relay control source as part of auto-dialing. • The relay control source is wrongly registered as part of auto-dialing of the relay machine.
Chapter1: User Error Codes #038 [ TX/RX ] Hard disk error Cause Remedy • A fault has occurred in accessing a file on the hard disk. • Correct it by referring to the Service Manual of the model in question. #039 [ TX ] Closed network transmission fails Cause Remedy • The closed network transmission function is set to [No]. • Set the closed network transmission function to [Yes]*10. • The closed network reception function of the other party is set to [No].
Chapter1: User Error Codes #040 [ TX ] Image memory has overflowed during broadcasting transmission Cause Remedy • The data of the document is too large for broadcasting transmission. • Delete image data that is no longer needed, and start broadcasting transmission once again. • Divide the document, and try again. • Decrease the resolution, and try again.
Chapter1: User Error Codes #042 [ RX ] Cutter operation is faulty Cause Remedy • The cutter used to cut thermal recording paper is faulty. • Correct it by referring to the Service Manual of the model in question. #043 [ RX ] Toner cartridge is missing Cause Remedy • The toner cartridge is not set correctly. • See the User's Manual of the model in question to set the toner cartridge correctly. • The toner cartridge has run out of toner. • Replace the toner cartridge.
Chapter1: User Error Codes #044 [ RX ] The size of the recording paper and that of the ink sheet cartridge do not mach Cause Remedy • The size of the recording paper and that of the ink sheet cartridge are different. • Replace either the recoding paper or the ink sheet cartridge so that both will be of the same size. • The sensor malfunctioned. • Correct it by referring to the Service Manual of the model in question.
Chapter1: User Error Codes #046 [ RX ] Receiving restriction Cause Remedy • The telephone number of the other party has not been registered for auto-dialing. • Register the telephone number of the other party for auto-dialing. • Set [receiving restriction] to [No], and ask the operator of the other party to transmit once again. #047 [ RX ] Reception fails Cause Remedy • The recording paper cover is opened. • Close the recording paper cover. • The sensor malfunctioned.
Chapter1: User Error Codes #048 [ TX ] Multi-file transmission error Cause Remedy • During batch transmission, a multi-file transmission error occurred. • Transmit to the other party using normal mode to find out the cause. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. #049 [ TX ] Cipher communication cannot be used [NTT model] Cause Remedy • The Cipher key does not match that of the other party.
Chapter1: User Error Codes #050 [ TX ] Cipher transmission cannot be used [NTT model] Cause Remedy • The other party is not equipped with a cipher communication function. • Transmit using normal mode instead of cipher mode. • Select the fall-back function (to normal transmission). • Transmit to a fax machine equipped with a cipher communication function. #051 [ RX ] Decode error has occurred during cipher reception [NTT model] Cause Remedy • The Cipher key does not match that of the other party.
Chapter1: User Error Codes #052 [ RX ] Recording paper footer error Cause Remedy • The BJ ink has run out, causing a printer error and thus an image memory overflow. • Replace the BJ cartridge. If necessary, ask the operator of the other party to transmit once again. #054 [ TX/RX ] Call cannot be made Cause Remedy • The user ID has not been registered. • Register the user ID. • The user telephone number has not been registered. • Register the user telephone number.
Chapter1: User Error Codes #055 [ TX ] The other party does not have an MDC (Multi Device Controller) function [exclusively for GP55] Cause Remedy • Although an attempt was made to transmit an image from a PC, the other party is not equipped with an MDC function. • Transmit a printed document instead of a coded image from a PC. • Transmit to a party equipped with an MDC function. • Ask the operator of the other party to set up the MDC function.
Chapter1: User Error Codes #057 [ RX ] Recording paper feed fault Cause Remedy • The recording paper has jammed while the pickup sensor is ON and the delivery sensor is OFF. • Remove the jammed recording paper from the feeding section. #058 [ RX ] Recording paper feed fault Cause Remedy • The recording paper stopped and jammed while delivery sensor was ON. • Remove the jammed recording paper from the feeding section.
Chapter1: User Error Codes #059 [ TX ] Dialed number and the connected number (CSI) do not match Cause Remedy • The user telephone number is not registered correctly on the receiving side. • Ask the operator of the receiving side to register the user telephone number correctly. • Use manual transmission; then, after making sure that a connection has been made, transmit once again. • The exchange malfunctioned, and the machine is not connected to the dialed party. • Have the exchange checked.
Chapter1: User Error Codes #080 [ TX ] The other party is not equipped with an ITUT-compliant subaddress reception function Cause Remedy • Bit 49 of DIS received from the other party is '0'. • Transmit to a fax machine equipped with a subaddress function. • If the other party is a Canon machine, make correct settings for Canon mode (e.g., confidential transmission), and transmit. • If the other party is a non-Canon machine, use normal G3 transmission.
Chapter1: User Error Codes #082 [ RX ] The other party is not equipped with an ITUT-compliant selective polling transmission function Cause Remedy • Bit 47 of DIS received from the other party is '0'. • If the other party is a non-Canon machine, ask the operator to set normal polling transmission, and use polling reception. • If the other party is a Canon machine, use polling reception in Canon mode polling.
Chapter1: User Error Codes #084 [ RX ] The other party is not equipped with a password function for ITU-T-compliant selective polling reception Cause Remedy • Bit 50 of DIS received from the other party is '0'. • Use selective polling that does not use a password.
Chapter1: User Error Codes #099 [ TX/RX ] Stop button was pressed during a communication Cause Remedy • The Stop button was pressed during a communication. • Try transmission once again. • Try reception once again.
Chapter1: User Error Codes #101 [ TX ] Call cannot be made Cause Remedy • The polarity of L1 and that of L2 of the line do not match. • Reverse L1 and L2 of the line. #102 [ TX/RX ] Subaddress or password does not match during an ITU-T-compliant subaddress communication Cause Remedy • The subaddress and the password of the machine do not match that of the other party. • Match the subaddress and password of the machine with those of the other party.
Chapter1: User Error Codes #103 [ RX ] User telephone number does not match during ID reception Cause Remedy • The user telephone number of the other party has not been registered for the autodialing function of the machine. • Register the user telephone number of the other party for auto-dialing. • The user telephone number has been registered wrongly for the auto-dialing function of the machine. • Register the correct user telephone number of the other party for auto-dialing.
Chapter1: User Error Codes #105 [ TX/RX ] User telephone number does not match during an ID communication Cause Remedy • The user telephone number has not bee registered on the other party. • Ask the other party to register the user telephone number. #106 [ TX/RX ] Capacity of the backup battery is not adequate Cause Remedy • When the power was OFF, the backup dry battery of the IC used to record messages was removed. • The voltage dropped when the power was OFF.
Chapter1: User Error Codes #110 [ TX/RX ] In a fax machine supporting the Internet through a provider, a customer ID error (invalid user ID detection) occurred during negotiation with the server Cause Remedy • The user ID registered as part of the user data does not match the terms of the contract. • Register the correct user ID. • No agreement has been signed with the provider. • Sign an agreement with the provider.
Chapter1: User Error Codes #112 [ TX/RX ] In a fax machine supporting the Internet through a provider, a shortage of prepayment was detected during negotiation with the server Cause Remedy • The pre-payment has been used up. • Pay a charge to the provider.
Chapter1: User Error Codes #200 [ TX/RX ] F-NET (Facsimile communication network services) service error [Japanese model] Cause Remedy • A connection to F-NET cannot be made. • The connection to F-NET was disconnected. • A sequential error occurred in an F-NET service. • Check the F-NET dialing number and the selected service. • Start over the communication.
Chapter1: User Error Codes #301 [ TX/RX ] Subscriber number of the other party has changed Cause Remedy • The called number is no longer in use. • Check the number, and make a call once again.
Chapter1: User Error Codes #995 [ TX/RX ] Memory transmission reservation clear/ memory reception image clear Cause Remedy • In the case of transmission, the user canceled the memory transmission reservation. • Transmit once again. • In the case of reception, the user deleted the image that had been received in memory reception. • Ask the operator of the other party to transmit once again. #996 [ TX/RX ] Hard disk error Cause Remedy • The hard disk is faulty.
Chapter1: User Error Codes #997 [ TX/RX ] Power was cut during a communication Cause Remedy • The power went out or was turned off during a communication. • Correct it by referring to the Service Manual of the model in question. • The power supply is faulty. • Replace the power supply unit. #998 [ RX ] Memory reception has ended Cause Remedy • This code is used to indicate the result of memory reception on the activity report. • The result is good, and requires no remedy.
Chapter1: User Error Codes #999 [ RX ] The image memory overflowed during memory reception Cause Remedy • During memory reception, the image data was too large, causing the image memory to overflow. • Set recording paper, and ask the operator of the other party to transmit once again.
Chapter1: User Error Codes # [ ] Cause # Cause Remedy [ ] Remedy 1-45
Chapter1: User Error Codes # [ ] Cause # Cause Remedy [ ] Remedy 1-46
Chapter 2 Service Error Codes
Chapter 2: Service Error Codes ##001 [ TX ] In telephone fax mode transmission, the phase OK signal cannot be received Cause Remedy • The line condition is poor, and the other party cannot receive the phase signal correctly. • Increase the transmission level*1 so that the other party may receive the phase signal correctly. • Adjust the NL equalizer*2 so that the other party may receive the phase signal correctly.
Chapter 2: Service Error Codes ##003 [ TX ] In G2 transmission, MCF2 or PIS cannot be received Cause Remedy • The line condition is poor, and the other party cannot receive PIS correctly. • Increase the transmission level*1 so that the other party may receive PIS correctly. • Adjust the NL equalizer*2 so that the other party may receive PIS correctly. • The line condition is poor, and MCF2 from the other party cannot be received correctly.
Chapter 2: Service Error Codes ##005 [ TX ] In G2 transmission, GI2 cannot be received Cause Remedy • The line condition is poor, and GI2 cannot be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that GI2 may be received correctly. • The other party malfunctioned because of an echo, and does not transmit GI2. • Ask the operator of the other party to decrease the transmission level*1 so that the other party will not receive an echo.
Chapter 2: Service Error Codes ##007 [ TX ] In G2 transmission, CFR2 cannot be received Cause Remedy • The line condition is poor, and CFR2 cannot be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that CFR2 may be received correctly. • Adjust the NL equalizer*2 so that CFR2 may be received correctly. • The other party has run out of recording paper. • Ask the operator of the other party to set recording paper.
Chapter 2: Service Error Codes ##009 [ TX/RX ] The end of the tonal signal from the other party cannot be detected Cause Remedy • The line suffered large noise. • Contact the telephone company, and ask for maintenance of the line. ##010 [ RX ] In G2 or MF1 mode reception, phase synchronization cannot be made for the 1st page Cause Remedy • The line condition is poor, and the phase signal cannot be received correctly.
Chapter 2: Service Error Codes ##011 [ RX ] In G2 reception, the image signal cannot be received for 5 sec after transmission of CFR2 Cause Remedy • The line condition is poor, and the image signal cannot be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that the image signal may be received correctly. • Adjust the NL equalizer*2 so that the image signal may be received correctly.
Chapter 2: Service Error Codes ##013 [ TX ] In G2 transmission, PIS is received while transmitting an image signal Cause Remedy • The other party has run out of paper. • Ask the other party to set recording paper.
Chapter 2: Service Error Codes ##050 [ RX ] The thermistor of the thermal head has detected a fault Cause Remedy • The thermal head is faulty. • Replace the thermal head. • The system control board is faulty. • Correct it by referring to the Service Manual of the model in question. • The power supply is faulty. • Replace the power supply unit. ##051 [ TX/RX ] The stepping motor fails to rotate normally Cause Remedy • The stepping motor is faulty. • Replace the stepping motor.
Chapter 2: Service Error Codes ##052 [ TX/RX ] The contents of the backup memory are destroyed Cause Remedy • The memory was affected by noise. • Print out all data, and execute all-clear; then, enter the data once again. • The backup battery is faulty. • Replace the backup battery. • The system control board is faulty. • Correct it by referring to the Service Manual of the model in question.
Chapter 2: Service Error Codes ##054 [ TX/RX ] Image memory backup error Cause Remedy • The secondary battery for image backup has become exhausted. • Turn on the power, and charge the secondary battery. (However, this will not recover the data.) • Replace the secondary battery. • The DRAM is faulty. • See the Service Manual of the model in question to replace the DRAM or the system control board inclusive of the DRAM.
Chapter 2: Service Error Codes ##100 [ TX ] The number allowed for retransmission of the procedure signal was exceeded during transmission Cause Remedy • The transmission level is too low, and the other party cannot receive NSS, TSI, DCS, TCF, or the training signal correctly. • Increase the transmission level*1 so that the other party may receive the signal correctly. • After transmission of TCF immediately before the image signal, the other party malfunctioned because of an echo.
Chapter 2: Service Error Codes ##101 [ TX/RX ] The modem speed of the machine does not match that of the other party Cause Remedy • The modem speed of the machine does not match that of the other machine. • The modem speed is part of machine specifications, and there is no remedy. • In the case of transmission, the speed for fallback does not match that of the other party. • Increase the transmission level*1 so that the other party may receive TCF correctly.
Chapter 2: Service Error Codes ##103 [ RX ] EOL cannot be detected for 5 sec (15 sec if CBT) Cause Remedy • The line condition is poor, and the image signal cannot be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that the image signal may be received correctly. • Ask the operator of the other party to decrease the transmission start speed. • Adjust the NL equalizer*2 so that the image signal may be received correctly.
Chapter 2: Service Error Codes ##104 [ TX ] RTN or PIN has been received Cause Remedy • The line condition is poor so that the other party cannot receive the image signal correctly. • Increase the transmission level*1 so that the other party may receive the image signal correctly. • Decrease the transmission start speed. • Adjust the NL equalizer*2 so that the other party may receive the image signal correctly. • Add an echo protect tone to the V.29 modem signal for transmission*8.
Chapter 2: Service Error Codes ##105 [ RX ] Data error occurs in 40 lines or more continuously while image signals are received Cause Remedy • The line condition is poor, and the image signal cannot be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that the image signal may be received correctly. • Ask the operator of the other party to decrease the transmission start speed.
Chapter 2: Service Error Codes ##107 [ RX ] The transmitting machine cannot use fallback Cause Remedy • The line condition is poor, and the signal from the other party cannot be received correctly even at 2400 bps. • Ask the operator of the other party to increase the transmission level*1 so that the signal may be received correctly. • Adjust the NL equalizer*2 so that the signal may be received correctly. • Loosen the RTN transmission conditions*6 so that RTN will not be transmitted.
Chapter 2: Service Error Codes ##109 [ TX ] After transmitting DCS, a signal other than DIS, DTC, FTT, CFR, and CRP was received, exceeding the permitted number of transmissions of the procedure signal Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##110 [ TX ] PIS was detected during image transmission Cause Remedy • The other party released the line. • Transmit once again.
Chapter 2: Service Error Codes ##111 [ TX/RX ] Memory error Cause Remedy • While printing data stored in the image memory, the effects of noise caused a data error. • Print out all image data and system data, and execute all-clear; then, store the system data once again. • Noise started wrong dialing. • Replace the system control board.
Chapter 2: Service Error Codes ##113 [ TX ] After transmitting Q or PRI-Q, a signal other than MCF, RTP, RTN, PIP, or PIN was received Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##114 [ RX ] RTN was transmitted Cause Remedy • The line condition is poor, and the image signal from the other party cannot be received correctly.
Chapter 2: Service Error Codes ##115 [ TX ] During image transmission, the maximum transmission time per line was exceeded Cause Remedy • The document is too fine, and coding resulted in a large volume of data. • Using a copying machine, make a copy for transmission. • Avoid halftone mode or the like, and use text mode (binary mode) for transmission. • Ask the operator of the other party to increase the EOL timer so that the maximum transmission time per line will not be exceeded.
Chapter 2: Service Error Codes ##117 [ RX ] During reception, DCN was received after transmission of DIS between pages Cause Remedy • The line condition is poor, and the other party cannot receive DIS correctly. • Increase the transmission level*1 so that the other party can receive the signal correctly. • Adjust the NL equalizer*2 so that the other party may receive the signal correctly. • The Stop button of the other party was pressed. • Ask the operator of the other party to transmit once again.
Chapter 2: Service Error Codes ##120 [ TX ] Mechanism of the document feed system is faulty Cause Remedy • A fault occurred in a mechanism of the document feed system, and the communication was suspended as a means of prevention. • See the Service Manual of the model in question, and see that the document feed system is free of a fault. ##121 [ RX ] The ink sheet and the recording paper stick to each other Cause Remedy • The application energy imposed on the thermal head is too high.
Chapter 2: Service Error Codes ##122 [ TX ] ITU-T-compliant (DIS bits 33 through 37) transmission function is absent Cause Remedy • Bit 33 of DIS received from the other party is ON, and a declaration of the ability for reception arrived (expressed by bits 34 through 37) however, the machine does not have a compatible document transmission function. • Transmit to a facsimile machine for which bits 33 and higher are not used.
Chapter 2: Service Error Codes ##200 [ RX ] During image reception, a carrier is not detected for 5 sec Cause Remedy • The line condition is poor, and the image signal cannot be received. • Ask the operator of the other party to increase the transmission level*1 so that the image signal may be received correctly. • Ask the operator of the other party to decrease the transmission start speed. • The training signal cannot be received because of an echo of CFR, causing a timeover condition.
Chapter 2: Service Error Codes Cause Remedy • In polling reception of Canon mode, the password is not correct. • If the other party is a Canon machine, contact the operator to match the passwords. • If the other party is a non-Canon machine, contact the operator, and ask to set the machine so that it will execute polling transmission without any condition. • In polling transmission, document is not placed. • Place a document, and ask the operator of the other party to make a call once again.
Chapter 2: Service Error Codes ##202 [ TX/RX ] The end of the procedure signal from the other party cannot be detected Cause Remedy • Large noise entered the line. • Increase the number of final flag sequences*9 for the procedure signal so that the other party may receive the procedure signal correctly. • Contact the telephone company, and request maintenance of the line.
Chapter 2: Service Error Codes ##204 [ TX ] DTC was received in the absence of transmission data. When using CEP2 (Canon Express Protocol 2) for direct transmission, DIS was received after image transmission, but there is no transmission data Cause Remedy • In the case of DTC reception, the procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.
Chapter 2: Service Error Codes ##210 [ TX ] CD (control document) communication is not possible Cause Remedy • The other party cannot use CD communication in Canon mode. • The other party does not support CD combination in Canon mode. • The other party cannot use the CD communications function (i.e., Canon mode relay and confidential for G4); try a different method of communication. ##220 [ TX/RX ] System error (e.g.
Chapter 2: Service Error Codes ##221 [ RX ] The crystal oscillator for Direct recording is faulty Cause Remedy • The crystal oscillator for Direct recording is faulty. • Replace the unit to which the crystal oscillator for Direct recording is mounted. • Replace the system control board. ##222 [ RX ] The crystal oscillator for 90% reduction recording is faulty Cause Remedy • The crystal oscillator for 90% reduction recording is faulty.
Chapter 2: Service Error Codes ##223 [ TX ] The line was disconnected during communication Cause Remedy • The Stop button was pressed during image transmission. • Transmit once gain. ##224 [ TX/RX ] Fault occurred in the communication procedure signal Cause Remedy • The document on the transmitting party is not correctly fed, forcing polling mode to start (i.e., DCN was received in response to DIS). • Check to make user that the document is placed correctly.
Chapter 2: Service Error Codes ##226 [ TX/RX ] The stack pointer shifted out of the RAM area Cause Remedy • Noise caused the CPU to malfunction. • Turn off and then on the power. ##227 [ RX ] An attempt was made to record a file not containing an image Cause Remedy • Not identified. • It is an error code for testing memory problems in the L770 Series; and, because of the absence of a record of occurrence, no remedy is available.
Chapter 2: Service Error Codes ##228 [ RX ] The image management information is faulty Cause Remedy • Not identified. • It is an error code for testing memory problems in the L770 Series; and, because of the absence of a record of occurrence, no remedy is available. ##229 [ RX ] The recording system became locked for 1 min Cause Remedy • Not identified. • Correct the locking, and press the Start button to print out the image. • Replace the ROM.
Chapter 2: Service Error Codes ##230 [ TX/RX ] The unit used to control the display malfunctioned Cause Remedy • The operation of the IC used to control the display did not end normally. • Replace the unit used to control the display (e.g., display unit). ##231 [ TX/RX ] The unit used to control the buttons malfunctioned Cause Remedy • The operation of the IC used to control the buttons did not end normally. • Replace the unit used to control the buttons (e.g. control panel unit).
Chapter 2: Service Error Codes ##232 [ TX ] The unit used to control the encoder is faulty Cause Remedy • The operation of the IC used to control the encoder did not end normally. • Replace the unit used to control the encoder (e.g., system control board). ##233 [ TX ] The unit used to control the CCD is faulty Cause Remedy • The operation of the IC used to control the CCD did not end normally. • Replace the unit used to control the CCD.
Chapter 2: Service Error Codes ##234 [ TX ] The unit used to control reading malfunctioned Cause Remedy • The operation of the IC used to control reading did not end normally. • Replace the unit used to control reading. ##235 [ TX/RX ] The unit used to control the G2 modem malfunctioned Cause Remedy • The operation of the IC used to control the G2 modem did not end normally. • Replace the unit used to control the G2 modem.
Chapter 2: Service Error Codes ##236 [ TX/RX ] The unit used to control the G3 modem malfunctioned Cause Remedy • The operation of the IC used to control the G3 modem did not end normally. • Replace the unit used to control the G3 modem. ##237 [ RX ] The IC used to control the decoder malfunctioned Cause Remedy • The operation of the IC used to control the decoder did not end normally. • Replace the unit used to control the decoder (e.g., system control board).
Chapter 2: Service Error Codes ##238 [ RX ] The unit used to control recording malfunctioned Cause Remedy • The operation of the IC used to control recording did not end normally. • Replace the unit used to control recoding (e.g., system control board). ##239 [ TX/RX ] The unit used for tonal control malfunctioned Cause Remedy • The operation of the IC used for tonal control did not end normally. • Replace the unit used for tonal control.
Chapter 2: Service Error Codes ##244 [ TX/RX ] The unit used to control OPT2 malfunctioned Cause Remedy • The operation of the IC used to control OPT2 did not end normally. • Replace the unit used to control OPT2. ##260 [ TX/RX ] System error occurred between modem and system control board Cause Remedy • An internal unit is faulty (when RS is set to '0', CS fails to go '0'). • Replace the PCB that includes the modem. • Replace the system control board.
Chapter 2: Service Error Codes ##261 [ TX/RX ] System error occurred between the modem and system control board Cause Remedy • An internal unit is faulty (when RS is set to '1', CS fails to go '1'). • Replace the PCB that includes the modem. • Replace the system control board. ##262 [ TX ] In MF1 (Minifax1) transmission, the output of the CFR detection filter fails to go OFF [Japanese model] Cause Remedy • An internal unit is faulty. • Replace the communication control board.
Chapter 2: Service Error Codes ##263 [ TX/RX ] After detection of a preamble, no response is received for 20 sec Cause Remedy • The line has noise of a continuous nature. • Ask the operator of the other party to increase the transmission level*1 so that the signal may be received correctly. • The preamble of the other party is too long. • Ask the operator of the other party to make the preamble 1 sec long (if it can be changed). • An internal unit is faulty. • Replace the system control board.
Chapter 2: Service Error Codes ##265 [ TX/RX ] Signal error in the hardware of the system control board occurred Cause Remedy • An internal unit is faulty (i.e., the modem speed selection is not appropriate). • Replace the PCB that includes the modem. • Replace the system control board. ##266 [ TX/RX ] Error occurred in an internal signal Cause Remedy • An internal unit is faulty (i.e., byte pack interrupt did not occur). • Replace the PCB that includes the modem.
Chapter 2: Service Error Codes ##267 [ TX/RX ] Error occurred in the internal memory Cause Remedy • An internal unit is faulty (EEPROM write error). • Replace the system control board. • Replace the PCB that includes the modem. ##271 [ RX ] After transmitting CFR, 1650 Hz (frequency component of a binary signal) was detected; however, a binary signal cannot be detected correctly within 10 sec Cause Remedy • An internal unit is faulty (EEPROM wire error). • Replace the system control board.
Chapter 2: Service Error Codes ##280 [ TX ] The number of re-transmissions of the procedure signal has been exceeded Cause Remedy • The line condition is poor, and the appropriate signal from the other party cannot be received correctly after transmission of TCF. • Increase the transmission level*1 so that the other party may receive TCF correctly. • Ask the other party to increase the transmission level*1 so that the appropriate signal may be received correctly.
Chapter 2: Service Error Codes ##281 [ TX ] The number of re-transmissions of the procedure signal has been exceeded Cause Remedy • The line condition is poor, and the appropriate signal from the other party cannot be received correctly after transmission of EOP. • Increase the transmission level*1 so that the other party may receive EOP correctly. • Decrease the transmission start speed. • Adjust the NL equalizer*2 so that the other party may receive EOP correctly.
Chapter 2: Service Error Codes ##283 [ TX ] The number of re-transmissions of the procedure signal has been exceeded Cause Remedy • The line condition is poor, and the appropriate signal from the other party cannot be received correctly after transmission of MPS. • Increase the transmission level*1 so that the other party may receive MPS correctly. • Decrease the transmission start speed. • Adjust the NL equalizer*2 so that the other party may receive MPS correctly.
Chapter 2: Service Error Codes ##284 [ TX ] DCN has been received after transmission of TCF Cause Remedy • The other party is not ready for reception (e.g., out of recording paper). • Ask the operator of the other party to set the machine for reception (as by setting recording paper). • The user telephone number has not been registered (if the receiving machine is a RICOH 3000L). • Register the user telephone number. • The other party cannot receive TCF correctly.
Chapter 2: Service Error Codes ##285 [ TX ] DCN has been received after transmitting EOP Cause Remedy • The Stop button was pressed during a communication. • Transmit once again. ##286 [ TX ] DCN has been received after transmitting EOM Cause Remedy • The Stop button was pressed during a communication. • Transmit once again.
Chapter 2: Service Error Codes ##287 [ TX ] DCN has been received after transmitting MPS Cause Remedy • The Stop button was pressed during a communication. • Transmit once again. ##288 [ TX ] After transmitting EOP, a signal other than PIN, PIP, MCF, RTP, or RTN was received Cause Remedy • The procedure signal has a fault. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.
Chapter 2: Service Error Codes ##289 [ TX ] After transmitting EOM, a signal other than PIN, PIP, MCF, RTP, or RTN was received Cause Remedy • The procedure signal has a fault. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##290 [ TX ] After transmitting MPS, a signal other than PIN, PIP, MCF, RTP, or RTN was received Cause Remedy • The procedure signal has a fault.
Chapter 2: Service Error Codes ##291 [ TX ] In polling transmission, a signal other than DTC was received while waiting for DTC after receiving DTC for a 2nd time Cause Remedy • The procedure signal has a fault. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.
Chapter 2: Service Error Codes ##293 [ RX ] After transmitting CFR, the carrier at the beginning of the image signal cannot be received for 6 sec Cause Remedy • The line condition is poor, and the carrier at the beginning of the image signal cannot be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that the carrier may be received correctly. • Ask the operator of the other party to decrease the transmission start speed.
Chapter 2: Service Error Codes ##295 [ TX ] For the auto alarm notification function, the other party does not have an NTT remote maintenance function [NTT model] Cause Remedy • NFS of NTT expansion (NSX specification) was received from the other party (remote center), but the bit of the NFS does not have a remote maintenance function. • Check to see that the registered data for the facsimile auto alarm function is correct.
Chapter 2: Service Error Codes ##300 [ TX ] Interface error occurred between the reader and the controller Cause Remedy • An internal unit is faulty (i.e., after the fluorescent lamp goes ON, the WAIT signal does not go OFF for 8 sec while in wait for a response from the reading block). • Correct it by referring to the Service Manual of the model in question. ##301 [ TX ] Interface error occurred between the reader and the controller Cause Remedy • An internal unit is faulty (i.e.
Chapter 2: Service Error Codes ##302 [ TX ] Interface error occurred between the reader and the controller Cause Remedy • An internal unit is faulty (+24V breakdown). • Correct it by referring to the Service Manual of the model in question. ##303 [ TX/RX ] Page memory error Cause Remedy • An internal unit is faulty (i.e., the RP END signal cannot be detected). • Correct it by referring to the Service Manual of the model in question.
Chapter 2: Service Error Codes ##304 [ RX ] Memory copying cannot be used Cause Remedy • An internal unit is faulty (i.e., during memory copying, RECORD does not go ON). • Correct it by referring to the Service Manual of the model in question. ##305 [ TX ] System error has occurred between the modem and the main CPU Cause Remedy • An internal unit is faulty (i.e., CS of the high-speed modem does not go ON). • Correct it by referring to the Service Manual of the model in question.
Chapter 2: Service Error Codes ##306 [ TX ] System error has occurred between the modem and the main CPU Cause Remedy • An internal unit is faulty (i.e., CS of the high-speed modem does not go OFF). • Correct it by referring to the Service Manual of the model in question. ##307 [ TX/RX ] The communication mode is faulty Cause Remedy • Noise caused the CPU to malfunction. • Turn off and then on the power.
Chapter 2: Service Error Codes ##308 [ TX/RX ] At time of HDLC frame transmission, a 1-frame time-over Cause Remedy • Noise caused the CPU to malfunction. • Turn off and then on the power. ##309 [ TX/RX ] Command error occurred between the sub CPU and the main CPU Cause Remedy • An internal unit is faulty. • Correct it by referring to the Service Manual of the model in question.
Chapter 2: Service Error Codes ##310 [ RX ] During a trailing check, CD (Carrier Detect) does not go ON Cause Remedy • An internal unit is faulty. • Correct it by referring to the Service Manual of the model in question. ##311 [ RX ] Error occurred in the controller Cause Remedy • An internal unit is faulty (i.e., for the T4 decoder, RTC fails to go ON after receiving RCVEND). • Correct it by referring to the Service Manual of the model in question.
Chapter 2: Service Error Codes ##312 [ RX ] Error occurred in the controller Cause Remedy • An internal unit is faulty (i.e., for the T4 decoder, the line counter fails to increment for 10 sec). • Correct it by referring to the Service Manual of the model in question. ##320 [ RX ] Printer (LBP) ready error Cause Remedy • An internal unit is faulty. • Correct it by referring to the Service Manual of the model in question.
Chapter 2: Service Error Codes ##321 [ RX ] Printer (LBP) status error Cause Remedy • An internal unit is faulty (i.e., the returned status signal is faulty). • Correct it by referring to the Service Manual of the model in question. ##322 [ RX ] Fixing assembly of the printer (LBP) is faulty Cause Remedy • An internal unit is faulty. • Correct it by referring to the Service Manual of the model in question.
Chapter 2: Service Error Codes ##323 [ RX ] BD (Beam Detect) of the printer (LBP) is faulty Cause Remedy • An internal unit is faulty. • Correct it by referring to the Service Manual of the model in question. ##324 [ RX ] Scanner of the printer (LBP) is faulty Cause Remedy • An internal unit is faulty. • Correct it by referring to the Service Manual of the model in question.
Chapter 2: Service Error Codes ##325 [ RX ] Main motor of the printer (LBP) is faulty Cause Remedy • An internal unit is faulty. • Correct it by referring to the Service Manual of the model in question. ##326 [ RX ] Printer (LBP) is faulty Cause Remedy • An internal unit is faulty (i.e., the vertical sync request signal VSREQ of the LBP fails to go ON). • Correct it by referring to the Service Manual of the model in question.
Chapter 2: Service Error Codes ##327 [ RX ] Printer (LBP) is faulty Cause Remedy • An internal unit is faulty (i.e., the vertical sync request signal VSREQ of the LBP fails to go OFF). • Correct it by referring to the Service Manual of the model in question. ##328 [ RX ] Printer (LBP) is faulty Cause Remedy • An internal unit is faulty (i.e., during an LBP dump, data fails to arrive). • Correct it by referring to the Service Manual of the model in question.
Chapter 2: Service Error Codes #329 [ RX ] Thermistor for the thermal head has detected an error Cause Remedy • The thermal head is faulty. • Replace the thermal head. • The system control board is faulty. • Correct it by referring to the Service Manual of the model in question. • The power supply is faulty. • Replace the power supply unit. ##330 [ TX/RX ] Power supply frequency is faulty (LBP) Cause Remedy • An internal unit is faulty.
Chapter 2: Service Error Codes ##331 [ TX/RX ] Remaining amount of ink in the BJ cartridge cannot be detected Cause Remedy • The ink sensor is faulty. • See the Service Manual of the model in question to replace the ink sensor; thereafter, register the ink detection level once again. ##332 [ TX/RX ] DRAM check error has occurred for BJ printer control Cause Remedy • The DRAM for printer control is faulty. • Turn off and then on the power.
Chapter 2: Service Error Codes ##333 [ TX/RX ] ROM check error has occurred for BJ printer control Cause Remedy • The ROM for printer control is faulty. • Turn off and then on the power. • Replace the ROM used to control the printer. • Replace the PCB that includes the ROM used to control the printer. • The system control board is faulty. • Turn off and then on the power. • Replace the system control board.
Chapter 2: Service Error Codes ##335 [ TX/RX ] Data communication error has occurred between the system control block and the BJ printer control block Cause Remedy • The printer control board is faulty. • Turn off and then on the power. • Replace the printer control board. • The system control board is faulty. • Turn off and then on the power. • Replace the system control board. ##336 [ TX/RX ] BJ head temperature malfunction Cause Remedy • The BJ cartridge (head) is faulty.
Chapter 2: Service Error Codes ##337 [ RX ] BJ head temperature sensor error Cause Remedy • The BJ cartridge (head) is faulty. • Turn off the power, and disconnect the power cord; leave the machine alone for a while so that the head will cool. • Replace the BJ cartridge. • The BJ controller of the BJ printer control block is faulty. • Replace the PCB that includes the BJ controller. • The system control board is faulty.
Chapter 2: Service Error Codes ##339 [ RX ] BJ head voltage malfunction Cause Remedy • The BJ cartridge (head) is faulty. • Turn off and then on the power. • Replace the BJ cartridge. • The BJ controller of the BJ printer control block is faulty. • Turn on and then off the power. • Replace the PCB that includes the BJ controller. • The system control board is faulty. • Turn off and then on the power. • Replace the system control board.
Chapter 2: Service Error Codes ##340 [ TX/RX ] Home position error Cause Remedy • There is foreign matter in the carriage assembly. • Remove the foreign matter from the carriage assembly. • The carriage belt is displaced. • Attach the carriage belt correctly. • The carriage motor does not move. • Turn off and then on the power. • Replace the carriage motor. • Replace the PCB that includes the motor driver IC. • The home position sensor is faulty, and cannot detect the position of the carriage.
Chapter 2: Service Error Codes ##341 [ TX/RX ] Ink absorber for maintenance jet has become full Cause Remedy • The ink absorber for maintenance jet has become full with waste ink. • Turn off and then on the power. • If the waste ink in the ink absorber is apparently not much, do not replace, but register an approximate value once again as the ink absorber capacity for maintenance jet in service mode.
Chapter 2: Service Error Codes ##342 [ TX/RX ] Ink absorber for cleaning has become full Cause Remedy • The ink absorber for cleaning has become full with waste ink. • Turn off and then on the power. • If the waste ink in the ink absorber is apparently not much, do not replace, but register an approximate value once again as the ink absorber capacity for cleaning in service mode. • If the waste ink is much, replace the ink absorber, and set '0' as ink absorber capacity for cleaning in service mode.
Chapter 2: Service Error Codes ##343 [ TX/RX ] Ink absorber for ink detection has become full Cause Remedy • The ink absorber for ink detection has become full with waste ink. • Turn off and then on the power. • If the waste ink in the ink absorber is apparently not much, do not replace, but register an approximate value once again as the ink absorber capacity for ink detection in service mode.
Chapter 2: Service Error Codes ##344 [ TX/RX ] BJ cartridge has become displaced Cause Remedy • The BJ cartridge is not fitted correctly. • Fit the BJ cartridge correctly. • Try a different BJ cartridge. • The engagement face of the BJ cartridge is faulty. • The engagement face of the carriage is faulty. • Clean the contact face of the BJ cartridge and the carriage with a soft, dry cloth. • Replace the carriage cable (or the unit that includes the carriage cable).
Chapter 2: Service Error Codes ##346 [ TX/RX ] The machine inside temperature is faulty Cause Remedy • The inside of the machine has overheated. • Turn off the power, and disconnect the power cord; then, leave the machine alone for a while so that the inside of the machine cools. • The thermistor is faulty. • Replace the thermistor. • Replace the PCB that includes the thermistor. • The system control board is faulty. • Turn off and then on the power. • Replace the system control board.
Chapter 2: Service Error Codes ##348 [ TX/RX ] Ink detection sensor error Cause Remedy • The ink detection sensor is coated with ink. • Remove the ink detection unit, and remove the ink and dust from the light-emitting face and the light-receiving face. • The ink detection sensor is faulty. • Replace the ink detection sensor. • Replace the unit that includes the ink detection sensor.
Chapter 2: Service Error Codes ##350 [ TX ] CS right edge sensor of the contact sensor (CS) fails Cause Remedy If the CS does not move from the right edge stop position, • The CS right edge sensor remains ON or OFF. • The CS right edge sensor is out of order. • Replace the CS right edge sensor. • Replace the CS motor. • The CS motor fails to operate. • The CS motor operates out of sync. If the CS does not stop at the right edge stop position, • The CS right edge sensor remains ON or OFF.
Chapter 2: Service Error Codes ##503 [ TX ] In G1 transmission, MCF1 or PIS cannot be received Cause Remedy • The line condition is poor, and the other party cannot receive the image signal or EOM correctly. • Increase the transmission level*1 so that the other party may receive the image signal or EOM correctly. • Adjust the NL equalizer*2 so that the other party may receive the image signal or EOM correctly.
Chapter 2: Service Error Codes ##506 [ RX ] In G1 reception, phase synchronization fails Cause Remedy • The line condition is poor, and the phase signal cannot be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that the phase signal may be received correctly. • Adjust the NL equalizer*2 so that the phase signal may be received correctly.
Chapter 2: Service Error Codes ##509 [ TX/RX ] The end of the tonal signal from the other party cannot be detected Cause Remedy • The line suffered large noise. • Contact the telephone company, and ask for maintenance of the line. ##511 [ TX/RX ] The combination of the operation control board and the system control board is wrong Cause Remedy • An operation control board and a system control board from different models were combined, and the power was turned on.
Chapter 2: Service Error Codes ##526 [ RX ] In OLD-FM mode, phase synchronization fails Cause Remedy • The line condition is poor, and the phase signal cannot be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that the phase signal may be received correctly. • Adjust the NL equalizer*2 so that the phase signal may be received correctly. ##551 [ TX/RX ] Voice IC malfunctioned Cause Remedy • The voice IC is faulty (failing to become ready).
Chapter 2: Service Error Codes ##552 [ TX ] DTMF IC malfunctioned Cause Remedy • The DTMF IC is faulty (failing to become ready). • Replace the unit that includes the DTMF IC. ##553 [ TX/RX ] Contents of the password memory malfunctioned Cause Remedy • The memory is faulty. • Replace the unit that includes the password memory.
Chapter 2: Service Error Codes ##554 [ TX/RX ] Password input from the other party coming through the line is faulty Cause Remedy • The operator of the other party made a mistake (including time-over). • Ask the operator of the other party to enter the correct password. ##555 [ TX/RX ] Contents of the voice memory are lost Cause Remedy • The memory (DRAM) is faulty. • Replace the unit that includes the voice memory.
Chapter 2: Service Error Codes ##603 [ TX ] In MF1 (Minifax 1) transmission, MCF cannot be received [Japanese model] Cause Remedy • The line condition is poor, and MCF from the other party cannot be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that MCF may be received correctly. • Adjust the NL equalizer*2 so that MCF may be received correctly.
Chapter 2: Service Error Codes ##606 [ RX ] In MF1 (Minifax 1) reception, phase synchronization fails [Japanese mode] Cause Remedy • The line condition is poor, and the phase signal cannot be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that the phase signal may be received correctly. • Adjust the NL equalizer*2 so that the phase signal may be received correctly.
Chapter 2: Service Error Codes ##609 [ TX/RX ] The end of the signal for MF1 (Minifax 1) from the other party cannot be detected [Japanese model] Cause Remedy • The line suffered large noise. • Contact the telephone company, and ask for maintenance of the line. ##610 [ TX ] In MF1 (Minifax 1) transmission, PIS was received [Japanese model] Cause Remedy • STOC (F-NET side) detected a fault. • Check to see if a document longer than 630 mm in Fine mode or 420 mm in Standard mode was transmitted.
Chapter 2: Service Error Codes #611 [ TX ] In MF1 (Minifax 1) reception, the absence of CD (Carrier Detect) was detected for 1 sec or more [Japanese model] Cause Remedy • The line condition is poor, and the image signal cannot be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that the image signal may be received correctly.
Chapter 2: Service Error Codes ##620 [ TX/RX ] In a facsimile machine supporting the Internet through a provider, a check sum error has occurred during negotiation with the server Cause Remedy • The line condition is poor, and the data became garbled by accident. • Start a communication once again. • If the error occurs often, the terminal or the line is faulty. • Check the DTMF exchange sound; if the transmission/reception is not correct, replace the system control board.
Chapter 2: Service Error Codes ##621 [ TX/RX ] In a facsimile machine supporting the Internet through a provider, a fatal error (e.g., command error, version error) occurred during negotiation with the server Cause Remedy • The line condition is poor, and an error occurred by accident. • Start a communication once again. • If the error occurs often, the terminal or the line is faulty. • Check the DTMF exchange sound; if transmission/reception is not correct, replace the system control board.
Chapter 2: Service Error Codes ##670 [ TX ] In V.8 late start, the V.8 ability was detected in DIS from the other party and, in response, CI was transmitted; however, the procedure failed to advance, causing a T1 time-over condition Cause Remedy • CI was transmitted, but the other party failed to receive it correctly and disconnect the line. • Increase the transmission level*1 so that the other party may receive CI correctly. • Prohibit the V.8/V.34 procedure.
Chapter 2: Service Error Codes ##672 [ TX ] In V.34 transmission, the procedure fails to move from phase 2 to phase 3 and later, causing a T1 time-over condition Cause Remedy • In phase 2, the other party cannot receive the signal correctly, and disconnect the line. • Increase the transmission level*1 so that the other party may receive the signal correctly. • Prohibit the V8./V.34 procedure. • In phase 2, the signal from the other party cannot be received correctly.
Chapter 2: Service Error Codes ##674 [ TX ] In V.34 transmission, the procedure fails to move from phase 3 or phase 4 to a control channel or later, causing a T1 time-over condition Cause Remedy • In phase 3 or phase 4, the other party cannot receive the signal correctly, and disconnect the line. • Increase the transmission level*1 so that the other party may receive the signal correctly. • Prohibit the V.8/V.34 procedure.
Chapter 2: Service Error Codes ##701 [ RX ] In CHT reception, the other party cannot detect NACK Cause Remedy • The line condition is poor, and the other party cannot receive NACK correctly. • Increase the transmission level*1 so that the other party can receive NACK correctly. ##702 [ RX ] In CHT reception, the allowed number of NACK continuous re-transmissions (9 times) has been exceeded Cause Remedy • The line condition is poor, and the image signal cannot be received correctly often.
Chapter 2: Service Error Codes ##703 [ RX ] In CHT reception, the allowed total number of NACK re-transmissions (20 times) has been exceeded Cause Remedy • The line condition is poor, and the image signal cannot be received correctly often. • Ask the operator of the other party to increase the transmission level*1 so that the image signal may be received correctly. • Adjust the NL equalizer*2 so that the image signal may be received correctly.
Chapter 2: Service Error Codes ##705 [ TX ] In CHT transmission, DCN was received after detecting NACK Cause Remedy • The other party is not ready for reception (i.e., out of recording paper). • Ask the operator of the other party to set the machine ready for reception (i.e., as by setting recording paper). ##706 [ TX ] In CHT transmission, memory error has occurred Cause Remedy • The re-transmission data has disappeared from the buffer of the transmitting machine (memory error).
Chapter 2: Service Error Codes ##707 [ TX ] In CHT transmission, a transmission speed request error occurred in relation to NSC Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.
Chapter 2: Service Error Codes ##711 [ TX ] In CHT transmission, REJ was received after transmission of an image signal Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##712 [ TX ] In CHT transmission, RNR was received after transmission of an image signal Cause Remedy • The procedure signal is faulty.
Chapter 2: Service Error Codes ##713 [ TX ] In CHT transmission, a signal other than RR, RNR, or REJ was received after transmission of an image signal Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.
Chapter 2: Service Error Codes ##715 [ TX ] During a re-transmission procedure in CHT transmission, a signal other than RR, RNR, or REJ was received Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##716 [ TX ] In CHT transmission, fall-back cannot be used Cause Remedy • The line condition is poor, and the other party cannot receive TCF or training signal correctly.
Chapter 2: Service Error Codes ##717 [ TX ] In CHT transmission, the other party suffered a buffer memory overflow condition Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##718 [ TX ] In CHT transmission, the other party suffered a decoding error Cause Remedy • The procedure signal is faulty.
Chapter 2: Service Error Codes ##719 [ TX ] In CHT transmission, the block number did not match in relation to the other party Cause Remedy • The procedure signal (the nature of REJ from the other party) is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.
Chapter 2: Service Error Codes ##731 [ RX ] In CHT reception, REJ was received after reception of an image signal Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##732 [ RX ] RNR was received after reception of an image signal Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.
Chapter 2: Service Error Codes ##734 [ RX ] During a re-transmission procedure in CHT reception, ACK could not be received, and the allowed number of NACK retransmissions (3 times) has been exceeded Cause Remedy • The line condition is poor, and the other party cannot receive NACK correctly. • Increase the transmission level*1 so that the other party may receive NACK correctly. • The line condition is poor, and ACK cannot be received correctly.
Chapter 2: Service Error Codes ##736 [ RX ] In CHT reception, effective data could not be received after reception of ESD, causing a time-over condition Cause Remedy • The line condition is poor, and the data cannot be obtained correctly. • Ask the operator of the other party to increase the transmission level*1 so that the data may be received correctly. • Ask the operator of the other party to decrease the transmission start speed.
Chapter 2: Service Error Codes ##738 [ RX ] In CHT reception, the block number did not match Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##739 [ RX ] In CHT reception, a buffer memory overflow occurred Cause Remedy • The procedure signal is faulty (i.e., the busy state of that machine does not end in 30 sec after transmission of RNR).
Chapter 2: Service Error Codes ##740 [ RX ] In CHT reception, the other party could not use fall-back Cause Remedy • The line condition is poor, and TCF or training signal cannot be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that the signal may be received correctly. • Adjust the NL equalizer*2 so that that the signal may be received correctly.
Chapter 2: Service Error Codes ##750 [ TX ] In ECM transmission, no significant signal can be received after transmission of PPSNULL, and the allowed number of procedure signal re-transmissions was exceeded Cause Remedy • The line condition is poor, and the other party cannot receive PPS-NULL correctly. • Increase the transmission level*1 so that the other party may receive PPS-NULL correctly. • Adjust the NL equalizer*2 so that the other party may receive PPS-NULL correctly.
Chapter 2: Service Error Codes ##752 [ TX ] In ECM transmission, DCN was received after transmission of PPS-NULL Cause Remedy • The line condition is poor, and the other party cannot receive PPS-NULL correctly. • Increase the transmission level*1 so that the other party may receive PPS-NULL correctly. • Adjust the NL equalizer*2 so that the other party may receive PPS-NULL correctly. • Add an echo protect tone to the V.29 modem signal for transmission*8.
Chapter 2: Service Error Codes ##754 [ TX ] In ECM transmission, the allowed number of procedure signal re-transmissions was exceeded after transmission of PPS-NULL Cause Remedy • The line condition is poor; as such, although PPR was received 4 times after transmission of PPS-NULL and then CTC was transmitted, the other party could not receive it correctly. • Increase the transmission level*1 so that the other party may receive CTC correctly.
Chapter 2: Service Error Codes ##756 [ TX ] In ECM transmission, a signal other than MCF, PPR, or RNR was received after transmission of PPS-MPS Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##757 [ TX ] In ECM transmission, DCN was received after transmission of PPS-MPS Cause Remedy • The line condition is poor, and the other party cannot receive PPS-MPS correctly.
Chapter 2: Service Error Codes ##758 [ TX ] In ECM transmission, the allowed number of procedure signal re-transmissions was exceeded or a T5 time-over (60 sec) condition occurred after transmission of PPS-MPS Cause Remedy • The page buffer of the other party is full or is engaged; as such, although RNR was received after transmission of PPS-MPS and then RR was transmitted, no significant signal was received correctly thereafter. • Start G3 mode, and transmit once again (Prohibit the ECM mode).
Chapter 2: Service Error Codes ##760 [ TX ] In ECM transmission, no significant signal can be received after transmission of PPSEOM, and the allowed number of procedure signal re-transmissions was exceeded Cause Remedy • The line condition is poor, and the other party cannot receive PPS-EOM correctly. • Increase the transmission level*1 so that the other party may receive PPS-EOM correctly. • Adjust the NL equalizer*2 so that the other party may receive PPS-EOM correctly.
Chapter 2: Service Error Codes ##762 [ TX ] In ECM transmission, DCN was received after transmission of PPS-EOM Cause Remedy • The line condition is poor, and the other party cannot receive PPS-EOM correctly. • Increase the transmission level*1 so that the other party may receive PPS-EOM correctly. • Adjust the NL equalizer*2 so that the other party may receive PPS-EOM correctly. • Add an echo protect tone to the V.29 modem signal for transmission*8. • The Stop key was pressed during a communication.
Chapter 2: Service Error Codes ##764 [ TX ] In ECM transmission, the allowed number of procedure signal re-transmissions was exceeded after transmission of PPS-EOM Cause • The line condition is poor; as such, although PPR was received 4 times after transmission of PPS-EOM and then CTC was transmitted, the other party could not receive it correctly. • Increase the transmission level*1 so that the other party may receive CTC correctly.
Chapter 2: Service Error Codes ##766 [ TX ] In ECM transmission, a signal other than MCF, PPR, or RNR was received after transmission of PPS-EOP Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##767 [ TX ] In ECM transmission, DCN was received after transmission of PPS-EOP Cause Remedy • The line condition is poor, and the other party cannot receive PPS-EOP correctly.
Chapter 2: Service Error Codes ##768 [ TX ] In ECM transmission, the allowed number of procedure signal re-transmissions was exceeded or a T5 time-over (60 sec) condition occurred after transmission of PPS-EOP Cause Remedy • The page buffer of the other party is full or is engaged; as such, although RNR was received after transmission of PPS-EOP and then RR was transmitted, no significant signal was received correctly thereafter. • Start G3 mode, and transmit once again (Prohibit the ECM mode).
Chapter 2: Service Error Codes ##770 [ TX ] In ECM transmission, no significant signal can be received after transmission of EORNULL, and the allowed number of procedure signal re-transmissions was exceeded Cause Remedy • The line condition is poor, and the other party cannot receive EOR-NULL correctly. • Increase the transmission level*1 so that the other party may receive EOR-NULL correctly. • Adjust the NL equalizer*2 so that the other party may receive EOR-NULL correctly.
Chapter 2: Service Error Codes ##772 [ TX ] In ECM transmission, DCN was received after transmission of EOR-NULL Cause Remedy • The line condition is poor, and the other party cannot receive EOR-NULL correctly. • Increase the transmission level*1 so that the other party may receive EOR-NULL correctly. • Adjust the NL equalizer*2 so that the other party may receive EOR-NULL correctly. • Add an echo protect tone to the V.29 modem signal for transmission*8.
Chapter 2: Service Error Codes ##774 [ TX ] In ECM transmission, ERR was received after transmission of EOR-NULL Cause Remedy • The line condition is poor, and the other party cannot often receive the image signal correctly. • Increase the transmission level*1 so that the other party may receive the image signal correctly. • Adjust the NL equalizer*2 so that the other party may receive the image signal correctly. • The other party malfunctioned because of an echo. • Provide echo remedy 1*7.
Chapter 2: Service Error Codes ##776 [ TX ] In ECM transmission, a signal other than ERR was received after transmission of EOR-MPS Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##777 [ TX ] In ECM transmission, DCN was received after transmission of EOR-MPS Cause Remedy • The line condition is poor, and the other party cannot receive EOR-MPS correctly.
Chapter 2: Service Error Codes ##778 [ TX ] In ECM transmission, the allowed number of procedure signal re-transmissions was exceeded or a T5 time-over (60 sec) condition occurred after transmission of EOR-MPS Cause Remedy • The page buffer of the other party is full or is engaged; as such, although RNR was received after transmission of EOR-MPS and then RR was transmitted, no significant signal was received correctly thereafter. • Start G3 mode, and transmit once again (Prohibit the ECM mode).
Chapter 2: Service Error Codes ##780 [ TX ] In ECM transmission, no significant signal can be received after transmission of EOREOM, and the allowed number of procedure signal re-transmissions was exceeded Cause Remedy • The line condition is poor, and the other party cannot receive EOR-EOM correctly. • Increase the transmission level*1 so that the other party may receive EOR-EOM correctly. • Adjust the NL equalizer*2 so that the other party may receive EOR-EOM correctly.
Chapter 2: Service Error Codes ##782 [ TX ] In ECM transmission, DCN was received after transmission of EOR-EOM Cause Remedy • The line condition is poor, and the other party cannot receive EOR-EOM correctly. • Increase the transmission level*1 so that the other party may receive EOR-EOM correctly. • Adjust the NL equalizer*2 so that the other party may receive EOR-EOM correctly. • Add an echo protect tone to the V.29 modem signal for transmission*8. • The Stop key was pressed during a communication.
Chapter 2: Service Error Codes ##784 [ TX ] In ECM transmission, ERR was received after transmission of EOR-EOM Cause Remedy • The line condition is poor, and the other party cannot often receive the image signal correctly. • Increase the transmission level*1 so that the other party may receive the image signal correctly. • Adjust the NL equalizer*2 so that the other party may receive the image signal correctly. • The other party malfunctioned because of an echo. • Provide echo remedy 1*7.
Chapter 2: Service Error Codes ##786 [ TX ] In ECM transmission, a signal other than ERR was received after transmission of EOR-EOP Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##787 [ TX ] In ECM transmission, DCN was received after transmission of EOR-EOP Cause Remedy • The line condition is poor, and the other party cannot receive EOR-EOP correctly.
Chapter 2: Service Error Codes ##788 [ TX ] In ECM transmission, the allowed number of procedure signal re-transmissions was exceeded or a T5 time-over (60 sec) condition occurred after transmission of EOR-EOP Cause Remedy • The page buffer of the other party is full or is engaged; as such, although RNR was received after transmission of EOR-EOP and then RR was transmitted, no significant signal was received correctly thereafter. • Start G3 mode, and transmit once again (Prohibit the ECM mode).
Chapter 2: Service Error Codes ##790 [ RX ] In ECM reception, ERR was transmitted after reception of EOR-Q Cause Remedy • The line condition is poor, and the image signal cannot often be received correctly. • Ask the operator of the other party to increase the transmission level*1 so that the image signal may be received correctly. • Adjust the NL equalizer*2 so that the image signal may be received correctly. • The machine malfunctioned because of an echo. • Provide echo remedy 2*7.
Chapter 2: Service Error Codes ##792 [ RX ] In ECM reception, PPS-NULL between partial pages cannot be detected Cause Remedy • The line condition is poor, and PPS-NULL cannot be received. • Ask the operator of the other party to increase the transmission level*1 so that PPSNULL may be received correctly. • Adjust the NL equalizer*2 so that PPSNULL may be received correctly.
Chapter 2: Service Error Codes #794 [ TX ] In ECM transmission, PPR of all 0s was received Cause Remedy • The procedure signal is faulty. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##795 [ TX/RX ] A fault occurred in decoding process during a communication Cause Remedy • The communication CODEC is busy. • Turn off and then on the power. • Replace the system control board.
Chapter 2: Service Error Codes ##796 [ RX ] A fault occurred in decoding process during a communication Cause Remedy • An error was detected when image data received normally in ECM communication was decoded. • The transmitting machine sent the wrong image data. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center. ##799 [ TX ] System error Cause Remedy • When the Canon Express Protocol was in use, an attempt was made to transmit EOR.
Chapter 2: Service Error Codes ##800 [ TX ] Multifile transmission error Cause Remedy • While in relay operation in response to a relay control request, a multifile transmission error occurred. • Transmit to the other party using a normal means of transmission to find out the cause. • Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center.
Chapter 2: Service Error Codes ##802 [ TX/RX ] Error occurred in the reception of a message from the hard disk Cause Remedy • The message from the hard disk cannot be received correctly. • Replace the hard disk. ##803 [ TX/RX ] Phase error occurred when a status signal was being received from the hard disk Cause Remedy • When a status signal was being received from the hard disk, a signal other than the one expected was received. • Replace the hard disk.
Chapter 2: Service Error Codes ##804 [ TX/RX ] The hard disk specified '0' as the transfer data length Cause Remedy • While data was being received from the hard disk, '0' was specified as the data length. • Replace the hard disk. ##805 [ TX/RX ] The allowed number of data re-transmissions (10 times) to the hard disk was exceeded Cause Remedy • After transmission of the procedure signal to the hard disk, data was transmitted, but there is no response. • Replace the hard disk.
Chapter 2: Service Error Codes ##806 ##807 ##808 ##809 ##811 ##812 [ TX/RX ] Hard disk error (SCSI error) Cause Remedy • The hard disk is faulty (signal transfer error, data transfer error). • Replace the hard disk. ##813 ##814 ##815 ##816 ##817 ##818 ##819 [ TX/RX ] Hard disk operation is awry (system error) Cause Remedy • The signal processing (e.g., timing) of the hard disk is faulty. • Turn off and then on the power.
Chapter 2: Service Error Codes ##998 [ TX/RX ] Error code without a meaning Cause Remedy • An error code used by R&D for debugging was indicated. • The code has no meaning, requiring no remedy. ##999 [ TX ] Error code without a meaning Cause Remedy • An error code used by R&D for debugging was indicated. • The code has no meaning, requiring no remedy.
Chapter 2: Service Error Codes ##1001 [ TX/RX ] Unallocated (Unassigned) number [ TX/RX ] Invalid call reference value [German model] Cause Remedy • Cause number #1 (Unallocated (Unassigned) number) arrived from the network. Assigned number was not existed. • Check the telephone number, and call again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #1.
Chapter 2: Service Error Codes ##1003 [ TX/RX ] No route to destination [ TX/RX ] Designated bearer service not implemented [German model] Cause Remedy • Cause number #3 (No route to destination) arrived from the network. • Check the telephone number, and start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #3.
Chapter 2: Service Error Codes ##1007 [ TX/RX ] Call awarded and being delivered in an established cannel [ TX/RX ] Call identity not exist [German model] Remedy • Cause number #7 (Call awarded and being delivered in an established cannel) arrived from the network. • Wait a while, and start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #7.
Chapter 2: Service Error Codes ##1010 [ TX/RX ] Unknown facility-code [German model] Cause Remedy • Cause number #10 (Unknown facilitycode) arrived from the network. • Start a communication once again. • Print put a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #10.
Chapter 2: Service Error Codes ##1017 [ TX/RX ] User busy Cause Remedy • Cause number #17 (User busy) arrived from the network. • Wait a while, and start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #17. ##1018 [ TX/RX ] No user responding Cause Remedy • Cause number #18 (No user responding) arrived from the network.
Chapter 2: Service Error Codes ##1019 [ TX/RX ] No answer from user (user alerted) Cause Remedy • Cause number #19 (No answer from user (user alerted)) arrived from the network. • Wait a while, and start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #19.
Chapter 2: Service Error Codes ##1021 [ TX/RX ] Call rejected Cause Remedy • Cause number #21 (Call rejected) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #21. ##1022 [ TX/RX ] Number changed Cause Remedy • Cause number #22 (Number changed) arrived from the network.
Chapter 2: Service Error Codes ##1026 [ TX/RX ] Non-selected user clearing Cause Remedy • Cause number #26 (Non-selected user clearing) arrived from the network. • Start a communication once again. • Print out a communications list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #26. ##1027 [ TX/RX ] Destination out of order Cause Remedy • Cause number #27 (Destination out of order) arrived from the network.
Chapter 2: Service Error Codes ##1028 [ TX/RX ] Invalid number format (Address incomplete) Cause Remedy • Cause number #28 (Invalid number format (Address incomplete)) arrived from the network. • Check the telephone number of the other party once again, and start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #28.
Chapter 2: Service Error Codes ##1030 [ TX/RX ] Response to status enquiry Cause Remedy • Cause number #30 (Response to status enquiry) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #30. ##1031 [ TX/RX ] Normal, unspecified Cause Remedy • Cause number #31 (Normal, unspecified) arrived from the network.
Chapter 2: Service Error Codes ##1032 [ TX/RX ] Look for outgoing connection [German model] Cause Remedy • Cause number #32 (Look for outgoing connection) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #32.
Chapter 2: Service Error Codes ##1034 [ TX/RX ] No circuit/channel available [ TX/RX ] No access to a closed user group [German model] Cause Remedy • Cause number #34 (No circuit/channel available) arrived from network. • The other party is busy. Wait a while, and start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #34.
Chapter 2: Service Error Codes ##1038 [ TX/RX ] Network out of order Cause Remedy • Cause number #38 (Network out of order) arrived from the network. • A fault exits in the network. Wait a while, and start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #38.
Chapter 2: Service Error Codes ##1042 [ TX/RX ] Switching equipment congestion Cause Remedy • Cause number #42 (Switching equipment congestion) arrived from the network. • Wait a while, and start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #42.
Chapter 2: Service Error Codes ##1044 [ TX/RX ] Request circuit/channel not available Cause Remedy • Cause number #44 (Request circuit/channel not available) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #44.
Chapter 2: Service Error Codes ##1049 [ TX/RX ] Quality of service unavailable Cause Remedy • Cause number #49 (Quality of service unavailable) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #49.
Chapter 2: Service Error Codes ##1053 [ TX/RX ] No connection inside the net possible [German model] Cause Remedy • Cause number #53 (No connection inside the net possible) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #53.
Chapter 2: Service Error Codes ##1057 [ TX/RX ] Bearer capability not authorized [ TX/RX ] Called terminal not operational [German model] Cause Remedy • Cause number #57 (Bearer capability not authorized) arrived from the network. • Check the terms of the contract, and start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #57.
Chapter 2: Service Error Codes ##1059 [ TX/RX ] Called party is busy (All B-channel are occupied) [German model] Cause Remedy • Cause number #59 (Called party is busy (All B-channel are occupied)) arrived from the network. • Wait a while, and start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #59.
Chapter 2: Service Error Codes ##1061 [ TX/RX ] Called party is closed or does not support the service [German model] Cause Remedy • Cause number #61 (Called party is closed or does not support the service) arrived from the network. • Check the telephone number of the other party, and start a communication once again. • Check the terms of the contract, and start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1063 [ TX/RX ] Service or option not available, unspecified Cause Remedy • Cause number #63 (Service or option not available, unspecified) arrived from the network. An attempt was made to use a service which is not available. • Check the terms of the contract for the specified service, and start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1066 [ TX/RX ] Channel type not implemented Cause Remedy • Cause number #66 (Channel type not implemented) arrived from the network. • Check the terms of the contract for the specified service, and start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #66.
Chapter 2: Service Error Codes ##1070 [ TX/RX ] Only restricted digital information bearer capability is available Cause Remedy • Cause number #70 (Only restricted digital information bearer capability is available) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #70.
Chapter 2: Service Error Codes ##1081 [ TX/RX ] Invalid call reference value Cause Remedy • Cause number #81 (Invalid call reference value) arrived from the network. • Start a communication once again. • Print pout a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #81.
Chapter 2: Service Error Codes ##1083 [ TX/RX ] A suspended call exists, but this call identity does not Cause Remedy • Cause number #83 (A suspended call exists, but this call identity does not) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #83.
Chapter 2: Service Error Codes ##1085 [ TX/RX ] No call suspended Cause Remedy • Cause number #85 (No call suspended) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #85.
Chapter 2: Service Error Codes ##1088 [ TX/RX ] Incompatible destination Cause Remedy • Cause number #88 (Incompatible destination) arrived from the network. The other party is set to a call mode different from the machine. • Check the model and the communication mode (G4, G3, TEL) of the other party, and start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #88.
Chapter 2: Service Error Codes ##1090 [ TX/RX ] Release from the other party number or from a distant exchange [German model] Cause Remedy • Cause number #90 (Release from the other party number or from a distant exchange) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #90.
Chapter 2: Service Error Codes ##1092 [ TX/RX ] Invalid supplementary service parameter [French model] Cause Remedy • Cause number #92 (Invalid supplementary service parameter) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #92.
Chapter 2: Service Error Codes ##1096 [ TX/RX ] Mandatory information element is missing Cause Remedy • Cause number #96 (Mandatory information element is missing) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #96.
Chapter 2: Service Error Codes ##1098 [ TX/RX ] Message not compatible with call state or message type non-existent or not implemented Cause Remedy • Cause number #98 (Message not compatible with call state or message type nonexistent or not implemented) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #98.
Chapter 2: Service Error Codes ##1100 [ TX/RX ] Invalid information element contents Cause Remedy • Cause number #100 (Invalid information element contents) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #100.
Chapter 2: Service Error Codes ##1102 [ TX/RX ] Recovery on time expiry Cause Remedy • Cause number #102 (Recovery on time expiry) arrived from the network. An absence of signals occurred temporarily for the protocol of channel D because of the following, activating the signal wait timer: the other party did not respond, the exchange suffered a fault, the terminal of the other party was out of order, or noise occurred. • Start a communication once again.
Chapter 2: Service Error Codes ##1111 [ TX/RX ] Protocol error, unspecified Cause Remedy • Cause number #111 (Protocol error, unspecified) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #111.
Chapter 2: Service Error Codes ##1113 [ TX/RX ] Bearer service not available [French model] [ TX/RX ] Release because of error in a distant area [German model] Cause Remedy • Cause number #113 (Bearer service not available) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #113.
Chapter 2: Service Error Codes ##1126 [ TX/RX ] Entering conversation mode [French model] Cause Remedy • Cause number #126 (Entering conversation mode) arrived from the network. • Start a communication once again. • Print out a communications analysis list, and analyze it. • Contact the telephone company or the exchange manufacturer to find out the nature of cause number #126.
Chapter 2: Service Error Codes ##1128 [ TX/RX ] CCU is faulty Cause Remedy • CCU (hardware) is faulty. • Turn off and then on the power. • Replace the PCB that includes the CCU. ##1129 [ TX/RX ] ISDN control circuit is faulty Cause Remedy • ISDN control circuit is faulty. • Turn off and then on the power. • Replace the PCB that includes the ISDN control circuit.
Chapter 2: Service Error Codes ##1130 [ TX/RX ] Channel D is faulty Cause Remedy • A fault occurred in channel D, layer 2 (data link layer) or lower. The line cable has poor contact, or the wiring signal is faulty. • Check to find out if the wiring between the socket of the ISDN line and the terminal is correct. • Check to find out if the cable is too long, or the cable is crushed. • Check to find out if T and R of the cable are reversed.
Chapter 2: Service Error Codes ##1132 [ TX/RX ] The timer went ON waiting for a response from the CCU Cause Remedy • A command was issued to the CCU, but no response came. • Turn off and then on the power. • Replace the PCB that includes the CCU. ##1145 [ TX/RX ] The call settings have not been made Cause Remedy • The call setting failed without receiving a cause number. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1155 [ RX ] Allowed number of reception files was exceeded Cause Remedy • The allowed number of reception files that may be managed was exceeded. • Print out these reception files that have not been printed. • Clear the communications management data. ##1156 [ TX/RX ] Power was cut during a communication Cause Remedy • The power was cut during a communication. • Start a communication once again.
Chapter 2: Service Error Codes ##1157 [ RX ] Unidentified CD (Control Document) was received Cause Remedy • An unidentified CD was received. • Check to find out the service that the other party has specified. • Ask the operator of the other party to transmit once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1162 [ TX ] The other party was faulty while confidential transmission Cause Remedy • The other party was faulty while confidential transmission. • Start a communication once again. • Print out a combinations analysis list, and analyze it. ##1163 [ TX ] The other party was faulty while relay transmission Cause Remedy • The other party was faulty while relay transmission. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1255 [ RX ] Channel B was disconnected without reception of a document was not started Cause Remedy • The transmitting machine disconnect the communication without transmitting a document after the negotiation procedure. • Ask the operator of the other party to set a document correctly. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1300 [ TX ] TCC was received in layer 4 Cause Remedy • Connection for layer 4 (transport layer) failed. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1301 [ TX/RX ] TBR was received in layer 4 Cause Remedy • A fault occurred in the communications procedure for layer 4 (transport layer). • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1306 [ TX/RX ] Fault occurred for layer 3 Cause Remedy • Connection for layer 3 (network layer) failed. • A fault occurred in the communications procedure for layer 3 (network layer). • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1320 [ TX/RX ] Fault occurred in the session procedure for layer 5 Cause Remedy • A fault occurred in the session procedure for layer 5 (session layer). • Start a communication once again. • Print out a communications analysis list, and analyze it. #1321 [ TX/RX ] Time-out condition occurred for a communication of a single page Cause Remedy • The data volume of a single page is too large, taking more than a specific period of time for transmission.
Chapter 2: Service Error Codes ##1322 [ TX/RX ] Fault relating to terminal characteristics occurred in the session procedure for layer 5 Cause Remedy • The terminal characteristics of the other party was faulty in the session procedure for layer 5 (session layer). • Start a communication once again. • Match the terminal characteristics with the other party, and start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1324 [ RX ] CSE was received in the session procedure for layer 5 Cause Remedy • RSSP was transmitted in the session procedure for layer 5 (session layer); however, CSE was received immediately. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1334 [ RX ] Document attribute is faulty Cause Remedy • The document size of the reception page was faulty. • The resolution of the reception page was faulty. • The coding method of the reception page was faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1337 [ RX ] Timer used to monitor the absence of a communication went ON Cause Remedy • The transmitting machine did not send a request, and the timer used to monitor the absence of a communication (T.62 T1 timer) went ON. This fault occurs when the signal is destroyed by noise or the like. • Check to find out that the terminal of the transmitting party is operating normally, and start a communication once again.
Chapter 2: Service Error Codes ##1339 [ RX ] CDR was received in the document procedure for layer 5 Cause Remedy • The document procedure stop signal was received in the document procedure for layer 5 (session layer). • Check to find out if the operator of the other party pressed the Stop button. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1341 [ TX ] RDPBN was received in the document procedure for layer 5 Cause Remedy • A fault occurred between pages while in transmission. • Start a communication with the page for which the error occurred. • Print out a communications analysis list, and analyze it. ##1348 [ TX/RX ] Fault occurred in the document procedure for layer 5 Cause Remedy • A fault occurred in the document procedure for layer 5 (session layer). • Start a communication once again.
Chapter 2: Service Error Codes ##1350 [ RX ] Received CSS is faulty Cause Remedy • CSS was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1351 [ TX ] Received RSSP or RSSN is faulty Cause Remedy • RSSP was received, but the nature of the signal is faulty. • RSSN was received, but the nature of the signal is faulty. • Start a communication once again.
Chapter 2: Service Error Codes ##1352 [ RX ] Received CSE is faulty Cause Remedy • CSE was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1353 [ TX ] Received RSEP is faulty Cause Remedy • RSEP was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1354 [ RX ] Received CSCC is faulty Cause Remedy • CSCC was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1355 [ TX ] Received RSCCP is faulty Cause Remedy • RSCCP was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1356 [ RX ] Received CSTW is faulty Cause Remedy • CSTW was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1357 [ TX ] Received RSTWN is faulty Cause Remedy • RSTWN was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1364 [ RX ] Received CSTD is faulty Cause Remedy • CSTD was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1365 [ RX ] Received CSA is faulty Cause Remedy • CSA was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1366 [ TX ] Received RSAP is faulty Cause Remedy • RSAP was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1372 [ RX ] Received CDS is faulty Cause Remedy • CDS was received, but the nature of the signal is faulty. • Ask the operator of the transmitting machine to place the document correctly. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1373 [ RX ] Received CDC is faulty Cause Remedy • CDC was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1380 [ RX ] Received CDE is faulty Cause Remedy • CDE was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1381 [ TX ] Received RDEP is faulty Cause Remedy • RDEP was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1382 [ RX ] Received CDR is faulty Cause Remedy • CDR was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1383 [ TX ] Received RDRP is faulty Cause Remedy • RDRP was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1384 [ RX ] Received CDD is faulty Cause Remedy • CDD was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1385 [ TX ] Received RDDP is faulty Cause Remedy • RDDP was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1386 [ RX ] Received CDPB is faulty Cause Remedy • CDPB was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1387 [ TX ] Received RDPBP is faulty Cause Remedy • RDPBP was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1388 [ RX ] Received CDCL is faulty Cause Remedy • CDCL was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1389 [ TX ] Received RDCLP is faulty Cause Remedy • RDCLP was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1397 [ TX ] Received RDPBN is faulty Cause Remedy • RDPBN was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1398 [ TX ] Received RDGR is faulty Cause Remedy • RDGR was received, but the nature of the signal is faulty. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1412 [ TX ] RDGR was received in the document procedure for layer 5 Cause Remedy • A fault occurred in the document procedure for layer 5 (session layer) on the receiving machine. • Start a communication once again.
Chapter 2: Service Error Codes ##1413 [ TX/RX ] Fault occurred in the session procedure for layer 5 Cause Remedy • A fault occurred in layer 5 before the session procedure was started for layer 5 (session layer). Noise or the like destroyed the data frame. • Check the wiring between the telephone socket of the ISDN line and the terminal for poor contact, wire biting, and noise source; then, start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1415 [ TX ] RSTWN was received in the session procedure for layer 5 Cause Remedy • A fault occurred in the session procedure for layer 5 (session layer) on the receiving machine. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1416 [ TX ] Received RSTWP is faulty Cause Remedy • RSTWP was received, but the nature of the signal is faulty. • Start a communication once again.
Chapter 2: Service Error Codes ##1417 [ TX ] Timer used to wait for a response went ON Cause Remedy • There was no reply from the receiving machine, and the timer used to wait for a respond (T.62 T2 timer) went ON. This fault occurs when the signal is destroyed by noise or the like. • Check to find out if the terminal of the receiving party is operating normally, and start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1420 [ TX/RX ] Breach of protocol occurred in layer 5 Cause Remedy • A breach of protocol occurred in the communication procedure for layer 5 (session layer; i.e., negotiation at session widow size of 2 or higher). • Start a communication once again. • A Canon machine operates with the session window size fixed to '1'; ask the operator of the other machine to set the window size parameter to '1'. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1432 [ TX/RX ] Fault occurred in the communication procedure Cause Remedy • A fault occurred in the communication procedure for G4 layer 4 or lower in channel B. • A fault occurred in the G3 communication procedure in channel B. • Start a communication once again. • Print out a commutations analysis list, and analyze it.
Chapter 2: Service Error Codes ##1600 [ RX ] Fault occurred in the communication procedure Cause Remedy • A fault occurred in the communication procedure for G4 layer 4 or lower in channel B. • A fault occurred in the G3 communication procedure in channel B. • Start a communication once gain. • Print out a communications analysis list, and analyze it. ##1601 [ TX/RX ] Fault occurred when a connection was made for communication Cause Remedy • A fault occurred in the parameter (e.g.
Chapter 2: Service Error Codes ##1602 [ TX/RX ] Fault occurred in the control block for layer 5 Cause Remedy • A fault occurred in the control block for layer 5 (session layer). • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1603 [ TX ] Fault occurred in the control function parameter for layer 5 Cause Remedy • A fault occurred in the control function parameter for layer 5 (session layer) used to instruct reversal of the right of transmission.
Chapter 2: Service Error Codes ##1604 [ RX ] Fault occurred when layer 5 was disconnected Cause Remedy • A fault occurred when layer 5 (session layer) was disconnected. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1605 [ TX ] Fault occurred when layer 5 was disconnected Cause Remedy • A fault occurred when layer 5 (session layer) was disconnected. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1606 [ TX ] Fault occurred during initialization before issuing a call Cause Remedy • A fault occurred in the initialization procedure before issuing a call. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1607 [ TX/RX ] Fault occurred in the control block for layer 5 Cause Remedy • A fault occurred in the control block for layer 5 (session layer). • Start a communication once again.
Chapter 2: Service Error Codes ##1608 [ RX ] Received P-START is faulty Cause Remedy • A fault occurred while the received PSTART was being analyzed. • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1609 [ TX ] Preparation of P-START failed Cause Remedy • A fault occurred while P-START was being prepared. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1616 [ RX ] Received P-END is faulty Cause Remedy • A fault occurred while the received P-END was being analyzed. • Start a communication once again. • Print out a combinations analysis list, and analyze it. ##1617 [ TX ] Preparation of P-END failed Cause Remedy • A fault occurred while P-END was being prepared. • Start a communication once again. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ##1618 [ TX/RX ] Fault occurred for layer 6 Cause Remedy • A fault (image end not detected, MMR frame formatting fault, etc.) occurred in the communication protocol for layer 6 (preparation layer). • Start a communication once again. • Print out a communications analysis list, and analyze it. ##1619 [ RX ] Specified function is not offered Cause Remedy • The function specified for the terminal of the transmitting machine is not offered.
Chapter 2: Service Error Codes ##1620 [ TX/RX ] The connection timer went ON/the specified page cannot be received Cause Remedy • In transmission, the timer used to monitor the period between when channel D is connected and when channel B is connected went ON. • Check to find out that the terminal of the other party is operating normally. • Start a communication once again. • Print out a communications analysis list, and analyze it. • In reception, the specified page cannot be received.
Chapter 2: Service Error Codes ##2280 [ TX/RX ] CD (Control Document) communication error Cause Remedy • A fault occurred in CD communication. • A fault occurred in the SCSI interface. • Check to see if the specified CD is correct, and start a communication once gain. • Print out a communications analysis list, and analyze it.
Chapter 2: Service Error Codes ## [ ] Cause ## Cause Remedy [ ] Remedy 2-215
Chapter 2: Service Error Codes ## [ ] Cause ## Cause Remedy [ ] Remedy 2-216
Appendix
Appendix 1. ISOLATING A TROUBLE Facsimile is used for the exchange of image data, and requires a transmitter, receiver, and telephone line. A trouble in any of these will adversely affect the transmission of an image. When a trouble occurs in communication, an error code will be indicated. At times, the cause of the trouble can readily be identified by means of an error code, while at other times it is difficult to find out whether the cause is in the transmitter, receiver, or telephone line.
Appendix 2. CONTROL PROCEDURE AND SIGNALS USED FOR G3 2.
Appendix 2.
Appendix 2.3 V.8/V.34 Control Procedure Calling Side (transmitter) Called Side (receiver) Dial CNG Network interaction (Phase 1) ANSam V.8 CM CJ JM INFO0c INFO0a A B After declaring the modem's modulation speed capacity, etc. to each machine, the receiving side determines the modulation speed based on the results of a probing signal output by the transmitting side.
Appendix 2.4 Signals Transmitted by the Transmitter CNG (calling tone) It is a tone signal used to inform the other party that the machine is an auto-dial facsimile machine. NSS (non-standard facilities setup) When NSF or NSC is received from the other party, an appropriate mode is selected, and NSS is used to request reception.
Appendix MPS (Multi-Page Signal) It is used at the end of transmission of images for a single page and, in addition, there is another document to be transmitted in a same mode of transmission. After transmission of MPS, the next page will be transmitted immediately in response to MCF from the other party.
Appendix NSC (Non-Standard Command) It is used in polling mode to request the other party to send the data. It is for a ITU-T recommendation non-standard function (not part of DTC and a function unique to a specific manufacturer) and is used to inform the other party of the modes of reception that may currently be used. It is for an ITU-T non-standard function, and includes a user name and a maker code. (It is the same as NSF in terms of particulars.
Appendix SEP (Selective Polling Address) It is used for selective polling reception to indicate the location of a memory box (polling box) of the other party. PWD (Password) It is used in selective polling reception to send a password if the memory box (polling box) of the other party is protected by a password. It will not be sent if no password is imposed on the memory box of the other party. 2.
Appendix EOR-Q (End of Retransmission-Q) The last block of a single page may have an error frame, causing it to be transmitted repeatedly. The signal is used to stop retransmission of the block. Those signals used to do so (EOR-EOP, EOR-EOM, EOR-MPS) are at times generically called EOR-Q. EOR-EOP (End of Retransmission-EOP) It is used to stop retransmission of a block, and means the same as EOP. EOR-EOM (End of Retransmission-EOM) It is used to stop retransmission of a block, and means the same as EOM.
Appendix 2.9 Signals Transmitted by the Transmitter (unique to the V.8 procedure) CM (call Menu) It is used to indicate the available modes of modulation. CJ (CM Terminator) It is used to indicate the detection of JM or the end of CM. CI (Call Indicator) When the receiver that did not detect CM declares the use of a V.8 procedure by DIS, the signal is sent to start the V.8 procedure (late stat). 2.10 Signals Transmitted by the Receiver (unique to the V.
Appendix 2.12 Signals Transmitted by the Receiver (unique to the V.34 procedure) INFO0a (INFO Sequence) It is used to communicate modem capabilities (modulation speed, frequency transmis_ sion). _ A/A (Tone A/Tone A) _ It is a 2400-Hz tone signal used to synchronize modems. A is a signal obtained by rotating the phase of A by 180 degree.
Appendix 2.14 Expected Signals The following is a list of signals grouped in terms of transmitted signals (commands) and signals expected in response. The signals indicated in parentheses are optional signals.
Appendix (EOR-EOP) (EOR-EOM) (EOR-MPS) (EOR-PRI-EOP) (EOR-PRI-EOM) (EOR-PRI-MPS) (RR) PIN (ERR) (RNR) (CRP) MCF PIP PIN (RNR) (ERR) (CRP) (CTR) (CRP) None (CTC) DCN A-13
Appendix 2.15 FIF DIS, DTC, and DCS are used to communicate particulars of facsimile functions to the other party by means of FIF (Facsimile Information Field), which is the portion of a signal that carries information. • FIF of DIS and DTC The FIF of DIS and the FIF of DTC possess the same format and the same meaning, and are used to communicate to the other party the functions relating to reception. Table 2 FIF of DIS and DTC Bit No.
Appendix Bit No.
Appendix Bit No. 46 Meaning/Function 47 48 Minimum scan line time capability for higher resolutions: (0)=T15.4=T7.7, (1)=T15.4=1/2T7.
Appendix Bit No. 76 77 78 79 80 Meaning/Function North American Letter (215.9 x 279.4mm) capability: (0)=Not provided, (1)=Provided North American Legal (215.9 x 355.6mm) capability: (0)=Not provided, (1)=Provided Single-progression sequential coding (Rec.T.85) basic capability: (0)=Not provided, (1)=Provided Single-progression sequential coding (Rec.T.
Appendix Bit No. Meaning/Function 101 102 103 104 Internet Selective Polling address (ISP): (0)=Not provided, (1)=Provided Internet Routing Address (IRA): (0)=Not provided, (1)=Provided Reserved Extend field: 105 106 107 108 109 (0)=FIF is up to this bit, (1)=FIF is extended by 8bits after this bit 600 pels/25.4mmx600lines/25.4mm: (0)=Not provided, (1)=Provided 1200 pels/25.4mmx1200lines/25.4mm: (0)=Not provided, (1)=Provided 300 pels/25.4mmx600lines/25.4mm: (0)=Not provided, (1)=Provided 400 pels/25.
Appendix • FIF of DCS FIF of DCS is used to communicate to the other party the functions relating to transmission. Table 3 FIF of DCS Bit No. Meaning/Function 1 Store and forward Internet fax - Simple mode (Rec.T.37): (0)=Not selected, (1)=Selected 2 3 4 5 6 7 Reserved Real-time Internet fax (Rec.T.38): (0)=Not selected, (1)=Selected Reserved Reserved Invalid Invalid 8 9 10 11, 12, 13, 14 Reserved Set to "0" Receiver fax operation Data signalling rate: (0000)=2400bps, Rec. V.
Appendix Bit No. Meaning/Function 28 29 30 31 Frame size: (0)=256 octets, (1)=64 octets Reserved Reserved T.6 coding enabled: (0)=Not selected, (1)=Selected 32 Extend field: (0)=FIF is up to this bit, (1)=FIF is extended by 8bits after this bit Field not valid capability: (0)=Not selected, (1)=Selected Set to "0" Set to "0" T.43 coding: (0)=Not selected, (1)=Selected 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 Plane interleave: (0)=Not selected, (1)=Selected Voice coding with 32 kbps ADPCM (Rec.
Appendix Bit No. Meaning/Function 59 60 61 62 Set to "0" Character mode: (0)=Not selected, (1)=Selected Reserved Mixed mode (Annex E/T.4): (0)=Not selected, (1)=Selected 63 64 65 66 67 Reserved Extend field: (0)=FIF is up to this bit, (1)=FIF is extended by 8bits after this bit Processable mode 26 (Rec.T.
Appendix Bit No. 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 Meaning/Function Alternative hashing system number 2 selected: (0)=Not selected, (1)=Selected Alternative hashing system number 3 selected: (0)=Not selected, (1)=Selected Reserved for future security features T.44 (Mixed Raster Content) T.44 (Mixed Raster Content) T.44 (Mixed Raster Content) Page length maximum stripe size for T.
Appendix 2.16 List of Maker Codes A maker code is included in FIF of NSS/NSF/NSC. Each is expressed by the 3rd byte of FIF; if it is '00', the 4th byte is used to indicate the maker. The following is a list of codes and the makers they represent.
Appendix Hexadecimal 92 94 ** ** 96 ** 98 ** 9A ** 9D ** 9E ** A0 ** A2 ** A4 ** A6 ** A8 ** AA ** AD ** AE ** B0 ** B2 ** B4 ** B6 ** B8 ** BA ** BC ** BE ** Binary 1001 0010 1001 0100 1001 1001 1001 1001 1001 1010 1010 0110 1000 1010 1101 1110 0000 0010 1010 1010 1010 1010 1010 1010 0100 0110 1000 1010 1101 1110 1011 1011 1011 1011 1011 1011 0000 0010 0100 0110 1000 1010 1011 1100 1011 1110 **** **** **** **** **** **** **** **** **** **** **** **** **** **** **** **** **** **** **** **** **** **
Appendix 3. HOW TO RECORD THE PROTOCOL If a trouble cannot be corrected after troubleshooting according to the instructions in this manual and if the Remedy column reads "Record the protocol on a DAT or MD, and have it analyzed by the local Canon office and/or Technical Center." make a recording by referring to the following diagram: FAX Telephone line FAX TELLINE G3 Recording Adaptor LINE DAT recorder or MD recorder LINE IN Use Standard (SP) mode for recording.
Appendix 4. CONTROL PROCEDURE AND SIGNALS USED FOR G4 4.1 Channel D Control Procedure A channel D procedure is basically a procedure between an exchange (ISDN network) and a terminal (facsimile machine), not requiring synchronization between signals between the terminal of the machine and that of the other party.
Appendix 4.2 Channel B Control Procedure A channel B procedure is executed while directly synchronizing the terminal of the machine and the terminal of the other party.
Appendix 4.3 Major Signals Used for Channel D Layer 2 SABME (Set Asynchronous Balanced Mode Extended) It is the first signal transmitted when setting layer 2. However, the called side sends SABME after it has received SETUP form the network. UA (Unnumbered Acknowledge) It is a signal used to acknowledge response to SABME or DISC. DISC (Disconnect) It is used to indicate disconnection of layer 2. 4.4 Major Signals Used for Channel D Layer 3 SETUP (Setup) It is used to request the calling settings.
Appendix 4.5 Major Signals Used for Channel B Layer 2 SABME (Set Asynchronous Balanced Mode Extend) It is the first signal sent by the calling side to the called side when setting layer 2. UA (Unnumbered Acknowledge) It is a signal used to acknowledge response to SAMBE or DISC. DISC (Disconnect) It is used to instruct disconnection of layer 2. 4.
Appendix 4.8 Major Signals Used for Channel B Layer 5 CSS (Command Session Start) It is a signal used when layer 5 is connected. It carries calling terminal identifier, terminal ID (telephone number), and date information, and negotiates layer 5 window size. RSSP (Response Session Start Positive) It is a signal transmitted when CSS has been received and layer 5 may be connected.
Appendix CDPB (Command Document Page Boundary) It is a signal used to indicate that the state is between pages. It indicates a check point reference number for recovery of a transmission error. RDPBP (Response Document Page Boundary Positive) It is a signal transmitted when the page specified by CDPB has been received normally. The response indicates the check point reference number and the limits of reception ability (whether the memory is approaching its limit).
Appendix 5. COMPARISON OF ERROR CODES Some of the error codes that are ##1001 or higher may be expressed in terms of 3 characters (alphabet + 2 numerals) in some models. As necessary, use the following table for conversion between 4- and 3-character error codes.
0901 AT CANON INC.
