Windows Printer Driver Installation Guide USRMA-2846-00 2017-09 en Copyright CANON INC.
Contents Introduction ....................................................................................................................................................... 2 How to Use the Manual ............................................................................................................................................. 3 Notations Used in the Manual Disclaimers Copyright ....................................................................................................................
Introduction Introduction Introduction .......................................................................................................................................................... 2 How to Use the Manual ......................................................................................................................................... 3 Notations Used in the Manual ..........................................................................................................................
Introduction Introduction 23ES-000 How to Use the Manual(P. 3) Disclaimers(P. 5) Copyright(P. 6) Trademarks(P.
Introduction How to Use the Manual 23ES-001 This explains things that you need to know in order to use this manual. Notations Used in the Manual(P.
Introduction Notations Used in the Manual 23ES-003 This explains symbols and settings used in this manual. Symbols Used in This Manual In this manual, explanations of items and operations that must be followed while using the driver are set forth the symbols that indicate the following. Indicates operational requirements and restrictions. Be sure to read these items carefully to operate the product correctly, and avoid damage to the product.
Introduction Disclaimers 23ES-006 The information in this document is subject to change without notice. CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR NON-INFRINGEMENT. CANON INC.
Introduction Copyright 23ES-007 Copyright CANON INC. 2017 No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Canon Inc.
Introduction Trademarks 23ES-008 Microsoft, Windows, and Windows Vista are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. macOS is a trademark of Apple Inc. Other product and company names herein may be the trademarks of their respective owners.
System Requirements System Requirements System Requirements .....................................................................................................................................
System Requirements System Requirements 23ES-009 The following system environment is required to install printer drivers. OS ● Windows Vista ● Windows 7 ● Windows 8.
Before Use Before Use Before Use ............................................................................................................................................................
Before Use Before Use 23ES-00A ● The functions that you can use may vary according to the following conditions. - The device you are using and its settings - The firmware version of the device - The option structure - The driver version - The computer environment you are using ● When printing from a Windows Store app, because you cannot display the print settings screen of the driver, the number of functions you can set is limited. ● The screen content, procedures, etc.
Installing Installing Installing ............................................................................................................................................................... 13 Installing from the Supplied CD-ROM/DVD-ROM ............................................................................................... 14 Installing after Downloading from the Canon Website .................................................................................... 26 Installing to Use WSD ..........
Installing Installing 23ES-00C This section explains how to install a printer driver on your computer and how to set up the printer so that it is ready to print. The printer driver is software that you need to use the printer. Read this section and install the printer driver correctly. ◼ Installing from the Supplied CD-ROM/DVD-ROM Install the printer driver from the User Software CD-ROM/DVD-ROM that is supplied with the printer.
Installing Installing from the Supplied CD-ROM/DVD-ROM 23ES-00E Perform the setup procedure, from connecting the printer and your computer to installation of the printer driver. If you are connecting the printer and a computer via wired LAN or wireless LAN, read the notes in Things to Check before Starting (Wired LAN)(P. 71) or Things to Check before Starting (Wireless LAN)(P. 72) before starting. 1 If you are making a USB connection, turn OFF the printer.
Installing 5 Click [Install]. If you clicked [Custom Installation]/[Installation] in step 4 Select the programs to install to your computer, and click [Install].
Installing 6 Read the License Agreement and click [Yes] to agree. 7 If the Printer Status Window screen is displayed, install the Printer Status Window.
Installing 1 Click [Start]. 2 Click [Yes]. 8 Install the printer driver. Wired LAN or Wireless LAN Connection 1 Select [Standard], select the [Reactivate Printers in the Sleep Mode and Search] check box, and click [Next]. ● If you are using the printer in an IPv6 environment, click [Detailed Settings] Port] select [Standard TCP/IP click [OK]. About [Detailed Settings] You can select the port type.
Installing ● If you want to use the printer in an IPv6 environment, click the [IPv6 Devices] tab. If the [Select Process] screen is displayed If a printer driver is already installed, the [Select Process] screen is displayed before the [Select Printers to Install] screen. For your printer, the selection made here makes no difference for the setup process. Simply click [Next].
Installing 4 Set the printer information as necessary, and click [Next]. [Printer Name] Change the printer name as necessary. [Set as Default] Select the check box if you want to use your printer as your default printer. [Use as Shared Printer] Select the check box if you want to share the printer (using the computer where you are performing the installation as a print server). Setting Up a Print Server during Printer Driver Installation(P.
Installing Installation of the printer driver starts. USB Connection 1 Select [USB Connection], and click [Next]. 2 Click [Yes]. 3 When the following screen appears, connect the computer and the printer with a USB cable ( Connecting via USB(P. 74) ), and turn ON the printer.
Installing Installation of the printer driver starts. If installation does not start 9 Problems with the USB Connection(P. 64) Install the file for displaying the portal site of the User's Guide. ● If you are performing [Custom Installation]/[Installation] with the [Manuals] check box cleared, proceed to step 10. 1 Click [Install]. ● If you want to change the installation destination, click [Browse] and select your desired location.
Installing 10 Read the information in the following screen carefully, click [Accept] or [Do Not Accept]. If you click [Accept], the Product Extended Survey Program is installed. ● The Product Extended Survey Program is a program to send basic information related to installation and usage of the printer to Canon every month for 10 years. It does not send any other information, including your personal information. You can uninstall the Product Extended Survey Program at any time.
Installing 12 Select the [Restart Computer Now (Recommended)] check box, and click [Restart].
Installing ◼ Checking the Results of the Installation If the printer driver has been installed correctly, an icon for the installed printer will be displayed in the printer folder ( Displaying the Printer Folder(P. 75) ). If the file for displaying the portal site of the User's Guide has been installed correctly, a shortcut icon for that file will be displayed on the desktop. If the icon is not displayed ● Uninstall the printer driver ( Uninstalling Printer Drivers(P.
Installing 4 Read the License Agreement and click [Yes] to agree. 5 Click [Install]. ● If you want to change the installation destination, click [Browse] and select your desired location. The installation begins. 6 Click [Exit]. 7 Click [Next] [Exit].
Installing Installing after Downloading from the Canon Website 23ES-00F Install the printer driver after downloading the latest version from the Canon website. 1 Log on to the computer with an administrator account. 2 Download the printer driver from the Canon website ( http://www.canon.com/ ). ● For more information about how to download the printer driver, see the driver download page for your printer. 3 4 5 Unzip the downloaded file.
Installing 1 Click [Start]. 2 Click [Yes]. 10 Open the folder where the printer driver is stored. 32-bit operating system [UFRII] [uk_eng] [32BIT] folders of the downloaded file 64-bit operating system [uk_eng] [x64] folders of the downloaded file [UFRII] If you do not know whether to specify the 32-bit version or the 64-bit version for Windows Vista/7/8.1/10/ Server 2008/Server 2012/Server 2012 R2/Server 2016, see Checking the Bit Architecture(P. 76) . 11 Double-click "Setup.exe.
Installing 13 Install the printer driver. Wired LAN or Wireless LAN Connection 1 Select [Standard], select the [Reactivate Printers in the Sleep Mode and Search] check box, and click [Next]. ● If you are using the printer in an IPv6 environment, click [Detailed Settings] Port] select [Standard TCP/IP click [OK]. About [Detailed Settings] You can select the port type. [MFNP Port] (only for IPv4 environment) This is a port that enables automatic detection of the printer's IP address.
Installing If the [Select Process] screen is displayed If a printer driver is already installed, the [Select Process] screen is displayed before the [Select Printers to Install] screen. For your printer, the selection made here makes no difference for the setup process. Simply click [Next]. If the [IPv6 Devices] tab is not displayed Return to the previous screen, and click [Detailed Settings] select [Standard TCP/IP Port].
Installing 4 Set the printer information as necessary, and click [Next]. [Printer Name] Change the printer name as necessary. [Set as Default] Select the check box if you want to use your printer as your default printer. [Use as Shared Printer] Select the check box if you want to share the printer (using the computer where you are performing the installation as a print server). Setting Up a Print Server during Printer Driver Installation(P.
Installing Installation of the printer driver starts. USB Connection 1 Select [USB Connection], and click [Next]. 2 Click [Yes]. 3 When the following screen appears, connect the computer and the printer with a USB cable ( Connecting via USB(P. 74) ), and turn ON the printer.
Installing Installation of the printer driver starts. If installation does not start 14 Problems with the USB Connection(P. 64) Select the [Restart My Computer Now] check box, and click [Restart]. ◼ Checking the Results of the Installation If the printer driver has been installed correctly, an icon for the installed printer will be displayed in the printer folder ( Displaying the Printer Folder(P. 75) ).
Installing If the icon is not displayed Uninstall the printer driver ( beginning. Uninstalling Printer Drivers(P.
Installing Installing to Use WSD 23ES-00H If you are using Windows Vista/7/8.1/10/Server 2008/Server 2012/Server 2012 R2/Server 2016, you can print by using the WSD (Web Services on Devices) protocol. If you want to use WSD, first install the printer driver and then add a network printer. Installing a Printer Driver(P. 34) Adding a Network Printer(P. 39) Installing a Printer Driver 1 Log on to the computer with an administrator account. 2 Open the printer folder.
Installing ● Specify the folder where the printer driver is stored as follows. 32-bit operating system Specify [UFRII] [uk_eng] [32BIT] 64-bit operating system Specify [UFRII] [uk_eng] [x64] [Driver] folders of the CD-ROM/DVD-ROM or downloaded file. [Driver] folders of the CD-ROM/DVD-ROM or downloaded file. If you do not know whether to specify the 32-bit version or the 64-bit version Architecture(P. 76) 9 Click [OK]. 10 Select your printer, and click [Next].
Installing The installation starts. 12 Select [Do not share this printer], and click [Next]. ● If you want to share the printer, make sharing settings for the printer added with Printer(P. 39) . ( Configuring Settings on the Print Server Computer(P. 44) ) 13 Click [Finish].
Installing An icon for the installed printer is displayed in the printer folder. Adding a Network Printer 1 Open the network folder. Windows Vista/Server 2008 [Start] select [Network]. Windows 7/Server 2008 R2 [Computer] select [Network]. [Start] Windows 8.1/Server 2012/Server 2012 R2 Right-click the lower-left corner of the screen [File Explorer] Windows 10/Server 2016 39 select [Network].
Installing Click [ 2 ] [File Explorer] select [Network]. Right-click the newly added printer icon, and click [Install]. Installation for using WSD is complete when an icon for the printer is added to the printer folder. Deleting Unneeded Printer Icons When you have finished installing the network printer, the icon added in step 13 of Installing a Printer Driver(P. 34) is no longer needed. To delete the icon, right-click it and select [Remove device] or [Delete] click [Yes].
Installing 41
Setting Up a Print Server Setting Up a Print Server Setting Up a Print Server ............................................................................................................................. 43 Configuring Settings on the Print Server Computer ......................................................................................... 44 Installing Drivers via the Print Server (Client Settings) ....................................................................................
Setting Up a Print Server Setting Up a Print Server 23ES-00J You can lessen the burden on computers that request printing services by setting up a print server. You can also use the print server to install printer drivers on other computers, so that users of those computers do not need to install the printer driver from the CD-ROM/DVD-ROM. ◼ Configuring Settings on the Print Server Computer Configure printer sharing settings on the computer that you want to use as the print server.
Setting Up a Print Server Configuring Settings on the Print Server Computer 23ES-00K Configure printer sharing settings on the computer that you want to use as the print server. The following procedure assumes that you have already installed the printer driver on the computer that you plan to use as the print server. If you have not installed the printer driver already, see Setting Up a Print Server during Printer Driver Installation(P. 47) .
Setting Up a Print Server If [Change sharing options] is displayed Click [Change sharing options]. 5 Install additional drivers as necessary. ● During the procedure explained in Installing Drivers via the Print Server (Client Settings)(P. 49) , this step is necessary if you want to use the print server to install printer drivers on computers that use different processor versions (32-bit or 64-bit) of the operating system. 1 Click [Additional Drivers]. 2 Select the additional drivers, and click [OK].
Setting Up a Print Server ● Select additional drivers as follows, according to the operating system of the print server. Print Server Additional Drivers 32-bit OS Select [x64]. 64-bit OS Select [x86] under [Processor]. If you do not know whether to specify the 32-bit version or the 64-bit version for Windows Vista/7/8.1/10/ Server 2008/Server 2012/Server 2012 R2/Server 2016, see Checking the Bit Architecture(P. 76) . 3 Insert the User Software CD-ROM/DVD-ROM into the drive on the computer.
Setting Up a Print Server ● Specify the folder where the additional drivers are stored as follows. When the print server uses a 32-bit OS Specify [UFRII] [uk_eng] [x64] [Driver] folders of the CD-ROM/DVD-ROM or downloaded file. When the print server uses a 64-bit OS Specify [UFRII] [uk_eng] [32BIT] [Driver] folders of the CD-ROM/DVD-ROM or downloaded file. 6 Click [OK]. Installation of the additional driver starts. Wait until you are returned to the [Sharing] tab. 6 Click [OK].
Setting Up a Print Server [Printer Information] screen [Use as Shared Printer] When this is selected, the computer onto which you are installing the printer driver is designated as a print server. [Shared Name] Enter the name of the shared printer. [Drivers to Add] Click to install additional drivers. During the procedure explained in Installing Drivers via the Print Server (Client Settings)(P.
Setting Up a Print Server Installing Drivers via the Print Server (Client Settings) 23ES-00L You can use the print server to install printer drivers for a shared printer on other computers (clients) on the same network. Because the printer drivers are installed via the print server, users of the other computers do not need to use the printer's CD-ROM/DVD-ROM. 1 Log on to the computer with an administrator account. 2 Open [Windows Explorer] or [File Explorer].
Setting Up a Print Server 5 Follow the instructions on the screen to install the printer drivers. It may not be possible to install printer drivers via the print server if the client computers and the print server use different processor versions (32-bit or 64-bit) of the operating system. In this case, install additional drivers on the print server. Configuring Settings on the Print Server Computer(P.
Updating and Uninstalling Updating and Uninstalling Updating and Uninstalling ......................................................................................................................... 52 Updating .............................................................................................................................................................. 53 Uninstalling ............................................................................................................................
Updating and Uninstalling Updating and Uninstalling 23ES-00R This section explains how to update and uninstall printer drivers. It also explains how to uninstall the Product Extended Survey Program. ◼ Updating You can update installed printer drivers to the latest versions. Updating(P. 53) ◼ Uninstalling When you no longer need installed printer drivers or the Product Extended Survey Program, you can uninstall (delete) them. Uninstalling(P.
Updating and Uninstalling Updating 23ES-00S Proceed as follows to download the latest printer driver from the Canon website and update the printer driver installed on your computer. 1 Log on to the computer with an administrator account. 2 Download the printer driver from the Canon website ( http://www.canon.com/ ). ● For more information about how to download the printer driver, see the driver download page for your printer. 3 Unzip the downloaded file.
Updating and Uninstalling 7 Select [Custom], and click [Next]. 8 Select [Update Existing Printer Drivers], and click [Next].
Updating and Uninstalling 9 Check the printer information in [Printer List for Driver Installation], and click [Start]. Updating of the printer driver starts. 10 Select [Restart My Computer Now], and click [Restart].
Updating and Uninstalling 56
Updating and Uninstalling Uninstalling 23ES-00U When you no longer need installed printer drivers or the Product Extended Survey Program, you can uninstall them to delete them from your computer. Uninstalling Printer Drivers(P. 57) Uninstalling the Product Extended Survey Program(P. 59) Uninstalling Printer Drivers 1 2 3 Log on to the computer with an administrator account. Display [Programs and Features] or [Add or Remove Programs]. [Programs and Features] or [Add or Remove Programs](P.
Updating and Uninstalling 32-bit operating system [UFRII] [uk_eng] [32BIT] 64-bit operating system [UFRII] [uk_eng] [x64] [misc] folders of the CD-ROM/DVD-ROM or downloaded file [misc] folders of the CD-ROM/DVD-ROM or downloaded file If you do not know whether to specify the 32-bit version or the 64-bit version for Windows Vista/7/8.1/10/ Server 2008/Server 2012/Server 2012 R2/Server 2016, see Checking the Bit Architecture(P. 76) . 3 4 Double-click "UNINSTAL.exe.
Updating and Uninstalling The uninstall starts. ● When the following screen appears, click [Yes] or [Yes To All]. 6 Click [Exit]. Uninstalling the Product Extended Survey Program 1 2 3 Log on to the computer with an administrator account. Display [Programs and Features] or [Add or Remove Programs]. [Programs and Features] or [Add or Remove Programs](P. 77) Displaying Select [Canon Laser Printer/Scanner/Fax Extended Survey Program], and click [Uninstall] or [Remove].
Updating and Uninstalling 4 Click [OK].
Troubleshooting Troubleshooting Troubleshooting ............................................................................................................................................... 62 Deleting the USB Class Driver .............................................................................................................................
Troubleshooting Troubleshooting 23ES-00W If you encounter problems during installation of the printer driver, see the following sections before contacting Canon. Problems with the Wired LAN/Wireless LAN Connection(P. 62) Problems with the USB Connection(P. 64) Problems via the Print Server(P. 64) Problems with the Wired LAN/Wireless LAN Connection The printer that you want does not appear in [Printer List]. ● Click [Search Again] to search for the printer on the network.
Troubleshooting ● Turn OFF all of the devices, and then turn them ON again. ● Wait for a while, and try again to connect to the network. Check whether the printer is turned ON. ● If the printer is turned ON, turn it OFF, and then turn it back ON. Check the installation site of the printer and the wireless router.
Troubleshooting ● When only IEEE 802.11n is used for the wireless communication, WEP is selected or the WPA/WPA2 encryption method is set to TKIP. Problems with the USB Connection Installation does not start. ● Is the printer turned ON? ● Are the printer and the computer connected correctly via a USB cable? Connecting via USB(P. 74) ● Was the printer turned ON before you installed the printer driver? If so, turn OFF the printer and unplug the USB cable, and then reinstall the printer driver. Installing(P.
Troubleshooting ● Is the print server running? ● Do you have user rights to connect to the print server? If you are not sure, consult the print server's administrator. ● Is [Network discovery] enabled? (Windows Vista/7/8.1/10/Server 2008/Server 2012/Server 2012 R2/Server 2016) Enabling [Network discovery](P.
Troubleshooting Deleting the USB Class Driver 23ES-00X Delete the USB class driver when it is not possible to install the printer driver correctly when using a USB connection. Note that even if you delete the USB class driver, it will be installed again automatically when you connect the printer and your computer with a USB cable. 1 Connect the printer and your computer with a USB cable ( USB(P. 74) ), and turn ON the printer. 2 Log on to the computer with an administrator account.
Troubleshooting Be careful to delete [USB Printing Support] only, and never delete any other devices or device drivers Windows may not operate properly if you delete other devices or device drivers. If [USB Printing Support] is not displayed [USB Printing Support] is not displayed if the USB class driver is not installed properly. In this case, close [Device Manager] without doing anything further. 6 Click [OK]. 7 Close [Device Manager]. 8 Unplug the USB cable, and restart your computer.
Appendix Appendix Appendix ............................................................................................................................................................... 69 Connecting the Printer to a Computer .............................................................................................................. 70 Connecting via Wired LAN ..............................................................................................................................
Appendix Appendix 23ES-00Y The Appendix provides information you should know, such as how to connect the printer to your computer. See it as necessary. Connecting the Printer to a Computer(P. 70) Basic Windows Operations(P.
Appendix Connecting the Printer to a Computer 23ES-010 There are three ways to connect the printer to a computer: via wired LAN, via wireless LAN, and by using a USB cable. Select the connection method that best suits your communication environment and devices. Connecting via Wired LAN Connect the printer to a router via a LAN cable. Connecting via Wired LAN(P. 71) Connecting via Wireless LAN The printer and the router are connected wirelessly (via radio waves), so you do not need a LAN cable.
Appendix Connecting via Wired LAN 23ES-011 Connect the printer to a computer via a wired router. Use a LAN cable to connect the printer and the router. Things to Check before Starting (Wired LAN)(P. 71) Things to Check before Starting (Wired LAN) ● Have the computer and the router been connected correctly via a LAN cable? For more information, see the instruction manuals for the devices you are using, or contact the manufacturer.
Appendix Connecting via Wireless LAN 23ES-012 Connect the printer to a computer via a wireless router. The printer and the router are connected wirelessly (via radio waves), so you do not need a LAN cable. Things to Check before Starting (Wireless LAN)(P. 72) Things to Check before Starting (Wireless LAN) ● Have the computer and the router been connected properly? For more information, see the instruction manuals for the devices you are using, or contact the manufacturer.
Appendix After switching the connection method from wired LAN to wireless LAN You need to uninstall the currently installed printer driver, and then reinstall it.
Appendix Connecting via USB 23ES-013 Connect the printer to a computer with a USB cable. Connect the flat connector of the USB cable ( computer, and connect the square connector ( ) to the ) to the printer. ● If your printer does not come with a USB cable, you will need to provide your own cable separately. ● Make sure that the USB cable you use has the following mark.
Appendix Basic Windows Operations 23ES-015 Displaying the Printer Folder(P. 75) Enabling [Network discovery](P. 75) Displaying the [Software Programs/Manuals Setup] Screen(P. 76) Checking the Bit Architecture(P. 76) Displaying [Programs and Features] or [Add or Remove Programs](P. 77) Displaying [Device Manager](P. 77) ◼ Displaying the Printer Folder Windows Vista [Start] select [Control Panel] [Printer]. Windows 7/Server 2008 R2 select [Devices and Printers]. [Start] Windows 8.
Appendix ◼ Displaying the [Software Programs/Manuals Setup] Screen If your computer does not display the [Software Programs/Manuals Setup] screen after you insert the CD-ROM/DVDROM, follow the procedure below. This following example uses "D:" as the name of the CD-ROM/DVD-ROM drive. The CD-ROM/DVD-ROM drive name may be different on your computer. Windows Vista/7/Server 2008 [Start] enter "D:\MInst.exe" in [Search programs and files] or [Start Search] keyboard. press the [ENTER] key on the Windows 8.
Appendix ◼ Displaying [Programs and Features] or [Add or Remove Programs] Windows Vista/7/Server 2008 R2 [Control Panel] select [Uninstall a Program]. [Start] Windows 8.1/Server 2012/Server 2012 R2 Right-click the lower-left corner of the screen Windows 10/Server 2016 Click [ ] [Settings] [Apps] or [System] Windows Server 2008 select [Control Panel] [Start] [Control Panel] select [Uninstall a Program]. [Apps & features]. double-click [Programs and Features].
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