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3-3
Introduction
Scanning a
Document
Troubleshooting
Appendix
Table of Contents
Index
Q Are you using a USB 2.0-compatible USB hub?
A If you connect the machine to a USB 2.0-equipped
computer using a USB 2.0-compatible USB hub,
you may not be able to scan. In this case, connect
a USB cable directly to the computer.
A If you connect the machine to a USB 2.0-equipped
computer, you may not be able to scan. If your PC
is equipped with two or more USB ports, try
connecting the machine to another USB port. If the
problem persists, follow the procedure below to
modify the INI file. It is recommended to make a
backup copy of the file before making any changes
to it.
1. Open the following file in Notepad or another text
editor application.
Windows 2000:
winnt\system32\CNCMFP30.INI
Windows XP/Vista:
windows\system32\CNCMFP30.INI
2. In the [ScanSize] section, change
“Read512Bytes=0” to “Read512Bytes=1,” then
save the file. Take care not to modify any other
parts.
Q After installing the software for this machine,
did you install a TWAIN-compatible
application?
A The TWAIN system file is replaced with something
inappropriate and you will be unable to scan
images. If this happens, remove the software, then
reinstall it. (See “Installing/Uninstalling Software,” in
the Starter Guide.)
Q Is the machine recognized in [Scanners and
Cameras]?
A Make sure the corresponding scanner driver icon is
displayed in [Scanners and Cameras].
1. Click [start] on the Windows task bar → select
[Control Panel] → [Printers and other Hardware]
→ [Scanners and Cameras]. (Windows Vista:
[start] → [Control Panel] → [Hardware and
Sound] → [Scanners and Cameras]. Windows
2000: [Start] → [Settings] → [Control Panel] →
double-click [Scanners and Cameras].)
2. If the corresponding scanner driver icon is
displayed in the [Scanners and Cameras], the
machine is recognized. If not, remove the
software, then reinstall it. (See “Installing/
Uninstalling Software,” in the Starter Guide.)