Windows Generic Fax Driver Installation Guide USRM2-6282-01 2018-02 en Copyright CANON INC.
Contents Introduction ....................................................................................................................................................... 2 How to Use the Manual ............................................................................................................................................. 3 Notations Used in the Manual Disclaimers Copyright ....................................................................................................................
How to Refer to the Help ......................................................................................................................................... 71 Troubleshooting ........................................................................................................................................... Cannot discover a device connected via a WSD port 73 ..................................................................................................
Introduction Introduction Introduction .......................................................................................................................................................... 2 How to Use the Manual ......................................................................................................................................... 3 Notations Used in the Manual ..........................................................................................................................
Introduction Introduction How to Use the Manual(P. 3) Disclaimers(P. 5) Copyright(P. 6) Trademarks(P.
Introduction How to Use the Manual This explains things that you need to know in order to use this manual. Notations Used in the Manual(P.
Introduction Notations Used in the Manual This explains symbols and settings used in this manual. Symbols Used in This Manual In this manual, explanations of items and operations that must be followed while using the driver are set forth the symbols that indicate the following. IMPORTANT ● Indicates operational requirements and restrictions. Be sure to read these items carefully to operate the product correctly, and avoid damage to the product.
Introduction Disclaimers The information in this document is subject to change without notice. CANON INC. MAKES NO WARRANTY OF ANY KIND WITH REGARD TO THIS MATERIAL, EITHER EXPRESS OR IMPLIED, EXCEPT AS PROVIDED HEREIN, INCLUDING WITHOUT LIMITATION, THEREOF, WARRANTIES AS TO MARKETABILITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OF USE OR NON-INFRINGEMENT. CANON INC.
Introduction Copyright Copyright CANON INC. 2018 No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual, or otherwise, without the prior written permission of Canon Inc.
Introduction Trademarks Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. macOS is a trademark of Apple Inc. Other product and company names herein may be the trademarks of their respective owners.
About This Driver About This Driver About This Driver ...............................................................................................................................................
About This Driver About This Driver This driver is a fax driver for Windows that supports Canon multi-function devices for office use. Features You can send faxes without printing documents or images created with a computer. ● Reduces work time and printing costs ● Sends clean, clear images and fine text Main Features Attaching a Cover Sheet You can attach a cover sheet to data to be transmitted. Templates are already provided in the driver. The items listed in the cover sheet can be customized.
Before Use Before Use Before Use ............................................................................................................................................................
Before Use Before Use ● To enable the functions supported by the device you are using and send faxes, you need to set the options of the device. The options of the device can be retrieved from the [Device Settings] sheet > [Retrieve Device Information], but if you cannot retrieve them, set them manually in the [Device Settings] sheet. ● Depending on the device, jobs sent by fax from the driver may not be noted in the PS print server log.
Pre-installation Check Pre-installation Check Pre-installation Check ................................................................................................................................... 13 About Installation ............................................................................................................................................... 14 System and Service Requirements .............................................................................................................
Pre-installation Check Pre-installation Check This explains what you need to confirm beforehand in order to install the driver correctly. About Installation(P. 14) System and Service Requirements(P. 16) Installation Preparations and Precautions(P. 18) About the Readme File(P.
Pre-installation Check About Installation This explains how to select the driver installation method and what items are necessary to use the device information retrieval function. Selecting the Installation Method To install the driver, you need to select an installation method that is suited to the connection environment of the device you are using.
Pre-installation Check Installing by Specifying an inf File(P.
Pre-installation Check System and Service Requirements This explains the system environments required to use the driver. It also explains the services and environment required when you want to use the device information retrieval function. System Requirements Operating Systems Windows 7/8.
Pre-installation Check Scope of Guaranteed Operation Language of operating Language of operating system system included in supported not included in supported driver driver languages languages Installed with language matching the operating system Guaranteed -- Installed with language not matching the operating system Guaranteed* Not guaranteed* * Operation is only guaranteed when installed with English. However, the layout may be broken or the driver may not be displayed correctly.
Pre-installation Check Installation Preparations and Precautions This explains the preparations for installing the driver correctly, and precautions to take when installing. Installation Preparations Before installing the driver, complete the following operations. Acquire the installer You can acquire the installer by any of the following means. ● Download from the web site (32-bit and 64-bit versions) Download the Setup version driver from the Canon web site (http://www.canon.com/).
Pre-installation Check About the Readme File Precautions regarding installing drivers or using drivers are included in the Readme file. The Readme file is stored under the following name within the package folder of the driver. Readme_en-US.hta Also, if you are installing using the installer, you can refer to the Readme in the screen for selecting [Fax Setup].
Installation Using the Installer Installation Using the Installer Installation Using the Installer ................................................................................................................ 21 Selecting [Standard] to Install ............................................................................................................................ 22 Selecting [Custom] to Install ..........................................................................................................
Installation Using the Installer Installation Using the Installer This explains the procedure for installing using the installer included in the supplied CD-ROM or an installer downloaded from the web site. Select the procedure most suitable to the device connection configuration and installation method. Selecting [Standard] to Install(P. 22) Selecting [Custom] to Install(P. 28) Selecting [USB Connection] to Install(P.
Installation Using the Installer Selecting [Standard] to Install This explains the procedure for automatically searching for a device on a network and installing a driver ([Standard]). Prerequisites ● System and Service Requirements(P.
Installation Using the Installer 4 Select [Standard] → click [Next]. [Reactivate Faxes in the Sleep Mode and Search]: Select this when you want to detect devices on the network that are in sleep mode. [Display Readme File]: Click this to refer to the Readme file. 5 Select the required items → click [Next]. [Process to Install Fax Driver]: Select this if necessary if a driver is already installed.
Installation Using the Installer 6 Select the device to install from [Fax List]. If the device is not displayed in [Fax List], click [Search Again]. If the device is still not found, select [Custom] and install. [IPv4 Devices]/[IPv6 Devices] tab: You can switch displays by clicking the tabs. NOTE ● If you cannot discover a device connected by a WSD port, there could be a problem with the operating system or device settings. Refer to the following to enable the device to be displayed in the search results.
Installation Using the Installer 7 If you want to change the name of the device, or set it as the default device, select [Set Fax Information] → click [Next]. If you do not want to change the name of the device or set it as the default device, click [Next] and proceed to step 9.(P.
Installation Using the Installer 8 Change [Fax Name] if necessary → click [Next]. [Set as Default]: Select this to set the device as the device that is normally used. [Use as Shared Fax]: Select this if you want to configure shared settings for the device. You cannot select [Fax Name] if the device is connected via a WSD port.
Installation Using the Installer 9 Check [Fax List for Driver Installation] → click [Start]. Proceed with the installation according to the instructions on the screen. 10 Click [Restart] (or [Exit]). The installed device is displayed in [Devices and Printers] in the Windows Control Panel. Related Topics About Installation(P. 14) Selecting [Custom] to Install(P. 28) Configuring Share Print Server Settings(P.
Installation Using the Installer Selecting [Custom] to Install This explains the procedure for manually specifying the port to use for a network connection or local connection and installing the driver. As well as existing ports, you can add a standard TCP/IP port or network printer port. Prerequisites ● System and Service Requirements(P. 16) ● Installation Preparations and Precautions(P. 18) ● Confirm the port to be specified Specify a standard TCP/IP port or a network printer port.
Installation Using the Installer (2) In the [Installation] screen, confirm the driver → click [Installation]. If the CD-ROM menu is not displayed, click the subsequent "Open details." Start the installer by following the procedure below. - If a message prompting you to insert a CD-ROM is displayed or if Windows Explorer is displayed: Execute [MInst.exe]. - If nothing is displayed: Double-click the CD-ROM icon. - If the above [MInst.exe] file does not exist: Execute the [Setup.
Installation Using the Installer 6 Set the port. Ports that can be specified if you are using a device that does not support Netware or IPP are LPR, RAW, and SMB. If you are using an existing port, select the port from [Port] → proceed to step 8.(P. 31) If you want to specify the port after installation, select a temporary port ([LPT1] etc.) → proceed to step 8.(P.
Installation Using the Installer 7 Click [Add Port] → select the type of port ([Standard TCP/IP Port], [WSD Port], or [Network]) from [Port to Add] → click [OK]. When adding a network printer port: Select the network printer to use → click [OK] → proceed to step 8.(P. 31) When adding a standard TCP/IP port: Enter the device name or IP address according to the instructions of the wizard. [Port Name] is automatically entered. Change the port name if required.
Installation Using the Installer [Use as Shared Fax]: Select this if you want to configure shared settings for the device. If you added or selected a network printer port, you cannot set [Fax Name] and [Use as Shared Fax]. 9 Check [Fax List for Driver Installation] → click [Start]. Proceed with the installation according to the instructions on the screen. 10 Click [Restart] (or [Exit]). The installed device is displayed in [Devices and Printers] in the Windows Control Panel.
Installation Using the Installer Selecting [USB Connection] to Install This explains the procedure for connecting a device and computer with a USB cable and installing a driver. IMPORTANT ● If connecting by USB and installing, since Canon Driver Information Assist Service cannot be installed simultaneously, you cannot use the device information retrieval function as is. If you want to use it, install the Canon Driver Information Assist Service after installing the driver.
Installation Using the Installer 3 Select a language → click [Next]. 4 Read the license agreement → click [Yes]. 5 Select [USB Connection] → click [Next]. Proceed with the installation according to the instructions on the screen. 6 When the following screen appears, connect the device and computer with a USB cable → turn on the device.
Installation Using the Installer Proceed with the installation according to the instructions on the screen. If installation fails in the above screen, click "Open details." Reinstall after performing the following procedure. (1) Connect the device and computer with a USB cable → turn the device on. (2) Display [Device Manager]. In Windows 10/Server 2016 Right-click [ ] → click [Device Manager]. In Windows 7/Server 2008 R2/8.
Installation Using the Installer The installed device is displayed in [Devices and Printers] in the Windows Control Panel. Related Topics About Installation(P. 14) Automatically Setting the Device Information Retrieval Function(P.
Installation Without Using the Installer Installation Without Using the Installer Installation Without Using the Installer ............................................................................................ 38 Installing by Specifying an inf File ..................................................................................................................... 39 Installing Using a WSD Port ..........................................................................................................
Installation Without Using the Installer Installation Without Using the Installer This explains the procedure for installing the driver without using the usual installer. Installing by Specifying an inf File(P. 39) Installing Using a WSD Port(P.
Installation Without Using the Installer Installing by Specifying an inf File You can install a driver by specifying an inf file with the add printer function of Windows. The following explanation will be given with respect to installation with a standard TCP/IP port. Prerequisites ● When starting the computer, logon as a member of Administrators. ● Confirm the IP address of the device. ● Prepare the inf file. Acquire the driver from the Canon web site (http://www.canon.
Installation Without Using the Installer (2) Select [Other devices] > [Unknown Device] → select [Update Driver Software] from the [Action] menu. (3) In the driver software update wizard, click [Browse my computer for driver software] → click [Let me pick from a list of device drivers on my computer]. (4) Select [Printers] from [Common hardware types] → click [Next]. 5 In the [Add a printer] screen, click [Have Disk]. 6 Click [Browse] → select the prepared inf file.
Installation Without Using the Installer Installing Using a WSD Port This explains the procedure for searching for devices on a network from Windows using a WSD (Web Services on Devices) port and installing the driver. You cannot install multiple drivers in the computer you want to install a driver in using a WSD port. If you are installing a new driver, do so after first uninstalling the drivers. If you want to install multiple drivers, share a standard TCP/IP port.
Settings Related to Installation Settings Related to Installation Settings Related to Installation ............................................................................................................... 43 Changing to a Standard TCP/IP Port .................................................................................................................. 44 Shared Printer Settings ........................................................................................................................
Settings Related to Installation Settings Related to Installation This explains procedures for changing the port being used by a device, configuring printer share settings, and setting the printer so that you can use the device information retrieval function. If you need to configure settings to match the environment you are using, refer to this chapter. Changing to a Standard TCP/IP Port(P. 44) Shared Printer Settings(P. 48) Automatically Setting the Device Information Retrieval Function(P.
Settings Related to Installation Changing to a Standard TCP/IP Port This explains the procedure for changing the port used by a device connected by a network to a standard TCP/IP port. If you temporarily set a port for the device when installing the driver, you can change it to the correct port by following this procedure. Prerequisites ● Selecting [Custom] to Install(P. 28) Specify a temporary port ([LPT1] etc.) and install the driver with [Custom].
Settings Related to Installation 4 5 In the [Printer Ports] dialog box, select [Standard TCP/IP Port] from [Available port types] → click [New Port]. Enter the device name or IP address according to the instructions of the wizard. [Port Name] is automatically entered. Change the port name if required. NOTE ● If the [Additional Port Information Required] or [Additional port information required] screen is displayed, perform one of the following procedures.
Settings Related to Installation 8 Click [Configure Port]. 9 Set the port. When using LPR: (1) Select [LPR] for [Protocol] → specify one of the print queues for [Queue Name] in [LPR Settings]. LP: Outputs according to the spool setting of the device. This is the setting that is normally used. SPOOL: Always outputs after spooling to the hard disk, regardless of the device settings. DIRECT: Always outputs without spooling to the hard disk, regardless of the device settings. (2) Click [OK].
Settings Related to Installation When using Raw: (1) Select [Raw] for [Protocol] → click [OK]. 10 Click [Close].
Settings Related to Installation Shared Printer Settings This explains the setting procedure for sharing a printer with computers on the same network. You can set a computer connected to a device as a print server, and set computers on the same network as clients. Configuring Share Print Server Settings(P. 49) Setting up Clients of a Shared Printer(P.
Settings Related to Installation Configuring Share Print Server Settings This explains the procedure for setting a computer connected to a device as a print server. To use it as a print server, install Canon Driver Information Assist Service and configure the printer share settings. Also, when computers on the same network as the print server (clients) are connected to the print server, you can set them to automatically download an alternate driver from the print server.
Settings Related to Installation Setting up Clients of a Shared Printer This explains the procedure for installing a driver that supports shared printers in order to set up, as clients, computers on the same network as the print server. Prerequisites ● Configuring Share Print Server Settings(P. 49) If the types of operating systems on the print server and clients differ, install the drivers for operating systems supported by the clients on the print server.
Settings Related to Installation Related Topics Updating the Driver(P.
Settings Related to Installation Automatically Setting the Device Information Retrieval Function This explains the procedure for installing Canon Driver Information Assist Service for automatically setting the device information retrieval function. To enable use of the device information retrieval function after the driver has been installed, follow this procedure. Prerequisites ● About Installation(P.
Settings Related to Installation 3 Cancel driver selection → select [Canon Driver Information Assist Service] → click [Next]. Proceed with the installation according to the instructions on the screen.
Settings Related to Installation 4 Click [Restart] (or [Exit]). Related Topics Selecting [Custom] to Install(P.
Updating Installation and Uninstallation Updating Installation and Uninstallation Updating Installation and Uninstallation ......................................................................................... 56 Updating the Driver ............................................................................................................................................ 57 Uninstalling the Driver ...........................................................................................................
Updating Installation and Uninstallation Updating Installation and Uninstallation This explains the procedures for updating the driver to a new version and the procedure for uninstalling a driver that is no longer needed. Updating the Driver(P. 57) Uninstalling the Driver(P.
Updating Installation and Uninstallation Updating the Driver This explains the procedure for updating an installed driver to a new version. You can also update alternate drivers installed in the clients of a print server. However, if you use a driver updated on the print server from a client, uninstall the driver you are using and reinstall. Prerequisites ● Driver Installation ● Acquire the installer You can download the update installer from the Canon web site (http://www.canon.com/).
Updating Installation and Uninstallation 5 Select [Update Existing Fax Drivers] for [Process to Install Fax Driver] → click [Next]. [Canon Driver Information Assist Service]: Select this when you want to use the device information retrieval function.
Updating Installation and Uninstallation 6 Check [Fax List for Driver Installation] → click [Start]. 7 Click [Exit]. Restart your computer when a message is displayed prompting you to do so. NOTE ● If you use the installer to install a driver, you can update existing drivers at the same time that you install the new driver. Related Topics Configuring Share Print Server Settings(P. 49) Setting up Clients of a Shared Printer(P.
Updating Installation and Uninstallation Uninstalling the Driver This explains the procedure for uninstalling a driver. There are two methods for uninstalling: starting the uninstaller from Windows, and using the uninstall file. Prerequisites ● Driver Installation ● The driver to be uninstalled was not installed using WSD Drivers installed using WSD must be uninstalled from [Devices and Printers] in the Windows Control Panel. ● When starting the computer, log on as a member of Administrators.
Updating Installation and Uninstallation 3 If the confirm deletion message is displayed, click [Yes]. 4 In the [Delete Fax] screen, click [Exit]. To Uninstall Using the Uninstall File Uninstall the driver with the uninstall file in the accompanying CD-ROM or downloaded driver folder. 1 Double-click one of the following files. ● When using the file in the folder of the installed driver Use the [UNINSTAL.exe] file corresponding to the driver in the following folder.
Updating Installation and Uninstallation Related Topics Installing Using a WSD Port(P.
Fax Sending Fax Sending Fax Sending ......................................................................................................................................................... 64 Setting Device Information ................................................................................................................................ 65 Sending a Fax from a Computer .........................................................................................................................
Fax Sending Fax Sending This explains the preparations before sending a fax, the actual faxing procedure, and how to refer to the help. Setting Device Information(P. 65) Sending a Fax from a Computer(P. 67) How to Refer to the Help(P.
Fax Sending Setting Device Information In the following cases, it is necessary to set the options of the device according to this procedure. ● The device information was not retrieved during installation. ● The device function and options are not set correctly in the [Device Settings] sheet. ● An option has been added to the device. ● The fax transmission settings of the device have been changed.
Fax Sending 4 5 Click [Retrieve Device Information]. If the message "Do you want to retrieve the device information?" is displayed, click [Yes]. If the information has been retrieved, confirm the automatically set option configuration. If the information is not retrieved, set the option configuration manually. Select the options attached to the device. 6 Click [Detailed Settings] → set as required. The items in [Detailed Settings] are not set automatically. If necessary, set them manually.
Fax Sending Sending a Fax from a Computer This explains the basic procedure for fax transmission from a computer of documents created in an application. Also, refer to the help regarding items in the settings screen of the driver. NOTE ● When using a device connected via a WSD port, enable [Use WSD] at the device. Prerequisites ● Setting Device Information(P. 65) If you cannot retrieve the device information, you need to manually set the options installed in the device.
Fax Sending 3 Set the necessary items in the print settings screen of the driver → click [OK]. If necessary, switch sheets and configure other settings. [Select Destination] sheet > [Store Sent Fax Information and Image], [Cover Sheet] and [Detailed Settings] can also be set when sending a fax in step 5.(P.
Fax Sending 4 Click [Print] or [OK] in the print screen of the application. 5 Specify a destination from the displayed [Fax Sending Settings] screen. When specifying a destination from the address book (1) Display the [Select Destination] sheet. (2) Select the address book from [Address Book List] → select a destination → click [Add to Destination List]. When entering a destination directly (1) Display the [Enter Destination] sheet. (2) Select the communication mode to use from [Communication Mode].
Fax Sending 6 In the [Fax Sending Settings] screen, click [Send]. Related Topics How to Refer to the Help(P.
Fax Sending How to Refer to the Help For details about how to use the driver and each of the functions, refer to the help. The help is displayed by clicking [Help] in the driver screen.
Troubleshooting Troubleshooting Troubleshooting ............................................................................................................................................... 73 Cannot discover a device connected via a WSD port .........................................................................................
Troubleshooting Troubleshooting This explains solutions to common problems. Cannot discover a device connected via a WSD port(P.
Troubleshooting Cannot discover a device connected via a WSD port This explains what to do if the device is not displayed in the [IPv4 Devices] of the installer even if it is connected and discovered via a WSD port, when installing with a network connection. A number of causes can be considered. Change the settings as required while referring to each "Remedy." Cause 1. The device settings are incorrect. Remedy Check whether the following have been set at the device.
Troubleshooting Related Topics Selecting [Standard] to Install(P.
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