i470D Quick Start Guide

Troubleshooting

TroubleshootingTroubleshooting

Troubleshooting

Troubleshooting usually falls into one of the following categories. In this chapter you will

find the most common printing problems. Refer to the User's Guide for additional

information on topics not covered in this section.

• "Cannot Install the Printer Driver

Cannot Install the Printer DriverCannot Install the Printer Driver

Cannot Install the Printer Driver" on page 41

• "Print Quality is Poor or Contains Errors

Print Quality is Poor or Contains ErrorsPrint Quality is Poor or Contains Errors

Print Quality is Poor or Contains Errors" on page 42

• "Troubleshooting Printer Hardware

Troubleshooting Printer HardwareTroubleshooting Printer Hardware

Troubleshooting Printer Hardware" on page 43

• "Paper Does Not Feed Properly

Paper Does Not Feed ProperlyPaper Does Not Feed Properly

Paper Does Not Feed Properly" on page 44

• "Handling Error Messages

Handling Error MessagesHandling Error Messages

Handling Error Messages" on page 45

• "An Error Message Appears on the Screen

An Error Message Appears on the ScreenAn Error Message Appears on the Screen

An Error Message Appears on the Screen" on page 46

Note

If you encounter any problem during installation or operation of your

printer, quickly scan all topics to find a resolution. If the problem

persists, contact the Customer Care Center. See "Canon offers a full

Canon offers a full Canon offers a full

Canon offers a full

range of customer technical support options

range of customer technical support optionsrange of customer technical support options

range of customer technical support options" on page 56.

When Error Occurs

The BJ Status Monitor opens and displays a message. Take the

appropriate action described in the message.

The message may vary depending on your operating system.

z When using Windows Me or Windows 98, click the Guide

GuideGuide

Guide tab and

follow the on-screen instructions.