i9100 Quick Start Guide

Troubleshooting
49
Troubleshooting
TroubleshootingTroubleshooting
Troubleshooting
Troubleshooting usually falls into one of the following categories. In this chapter you will
find the most common printing problems.
• "Cannot Install the Printer Driver
Cannot Install the Printer DriverCannot Install the Printer Driver
Cannot Install the Printer Driver" on page 50
• "Print Quality is Poor or Contains Errors
Print Quality is Poor or Contains ErrorsPrint Quality is Poor or Contains Errors
Print Quality is Poor or Contains Errors" on page 51
• "Troubleshooting Printer Hardware
Troubleshooting Printer HardwareTroubleshooting Printer Hardware
Troubleshooting Printer Hardware" on page 53
• "Paper Does Not Feed Properly
Paper Does Not Feed ProperlyPaper Does Not Feed Properly
Paper Does Not Feed Properly" on page 54
• "Handling Error Messages
Handling Error MessagesHandling Error Messages
Handling Error Messages" on page 55
• "An Error Message Appears on the Screen
An Error Message Appears on the ScreenAn Error Message Appears on the Screen
An Error Message Appears on the Screen" on page 56
Refer to the
User's Guide for additional information on topics not covered in this section.
Note
If you encounter any problem during installation or operation of your
printer, quickly scan all topics to find a solution. If the problem persists,
contact the Customer Care Center at [phone]. A TDD service
(telephone device for the deaf) is also available at [phone].
When Error Occurs
The BJ Status Monitor opens and displays a message. Take the
appropriate action described in the message.
The message may vary depending on your operating system.
When using Windows Me or Windows 98, click the Guide
GuideGuide
Guide tab and follow
the on-screen instructions.