i9100 Quick Start Guide

Troubleshooting
55
Handling Error Messages
When a printer error occurs, the POWER/ERROR lamp flashes. The number of flashes
indicate the type of error that has occurred. Count the flashes and take the appropriate
action to correct the error.
Number of
flashes
Possible Cause Try This
Two flashes Printer is out of
paper
Reload paper and press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL
RESUME/CANCEL button.
Three flashes Paper jam If a paper jam occurs, clear the jammed paper, reload paper in the printer, then
press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL
RESUME/CANCEL button. See "Paper Jams
Paper JamsPaper Jams
Paper Jams" on page 54.
Four flashes Empty ink tank Press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL
RESUME/CANCEL button to resume printing with an empty ink tank.
Replace it with a new ink tank immediately after the printing. It may damage the
printer if you continue printing with an empty ink tank.
See "Replacing an Ink Tank
Replacing an Ink TankReplacing an Ink Tank
Replacing an Ink Tank" on page 31.
Six flashes Print head not
installed
Install the print head. If the print head is already installed, remove the print head
and check the electrical contacts for foreign matter, then reinstall.
After reinstall the print head, you may need to realign it.
Seven flashes Defective print
head
Remove and reinstall the print head. Ensure that the protective cap has been
removed. If re-installing the print head does not resolve the problem, contact the
Customer Care Center to replace it with a new one.
Eight flashes Waste ink tank
almost full
The printer has a built-in waste ink tank to hold the ink consumed during print
head cleaning.
Eight flashes indicate that this tank is nearly full.
Press the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL
RESUME/CANCEL button to clear the error so printing can continue.
Contact the Customer Care Center to have the waste ink tank replaced
immediately.
Turn off and unplug the printer from the power supply. Then plug the printer back
in and turn it back on. If the problem persists, contact the Customer Care Center.
Note POWER lamp flashes
alternately in green and
orange