i950 Quick Start Guide

Troubleshooting
54
Paper Does Not Feed Properly
Cannot Print to
End of Job (con’t)
The size of the print
data is too large
Check the size of the print data. For Windows XP and Windows 2000, if the size of
the data is too large, part of it may be lost. When the spool format is EMF, follow
the procedure below.
1 Open the Printer Properties Dialog Box.
2On the Main
MainMain
Main tab, select Custom
CustomCustom
Custom as the Print Quality
Print QualityPrint Quality
Print Quality setting, and click Set
SetSet
Set…
3 Click Reduce spool data size
Reduce spool data sizeReduce spool data size
Reduce spool data size.
Problem Possible Cause Try This
Paper Does Not
Feed Properly
Inappropriate
paper type used
Check to see if the paper you are printing on is too thick or curled.
See "Print Media to Avoid
Print Media to AvoidPrint Media to Avoid
Print Media to Avoid"
""
" on page 4.
Paper feed roller is
dirty
Follow the steps described below to clean the paper feed rollers.
If envelopes or post cards do not feed properly, even after correcting any paper
curl, clean the paper feed roller.
1. Ensure the printer is on and there is no paper loaded in the printer.
2. Hold the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL
RESUME/CANCEL button down and release after the POWER lamp
flashes three times.
The paper roller rotates as it cleans.
Repeat this cleaning operation three times.
3. Load a sheet of plain paper in the printer.
4. Hold the RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL
RESUME/CANCEL button down and release after the POWER lamp
flashes three times, then feed the sheet of paper.
Repeat this operation three times.
If the printer still does not feed the envelopes or post cards properly into the
printer even after the cleaning operation, repeat the procedures.
Paper Jams 1. Gently pull the jammed paper out of the sheet feeder slot or the paper output
slot, whichever is easier.
• If the paper tears and some of it is left in the printer, turn the printer off, then
open the front cover, and remove the piece of paper. Do not touch the
internal parts in the printer. If you cannot reach or remove the torn paper, do
not attempt to disassemble the printer yourself. Contact the Customer Care
Center.
• If you cannot extract the paper, turn the printer off, and then turn it back on.
The remaining paper will be ejected automatically.
2. Close the front cover and reload the paper into the sheet feeder, then press the
RESUME/CANCEL
RESUME/CANCELRESUME/CANCEL
RESUME/CANCEL button on the printer.
Note When Reduce spool data size
Reduce spool data sizeReduce spool data size
Reduce spool data size is set, the print quality may be
degraded.