imageCLASS D700 Series Printer Guide

5-5
5
Troubleshooting
“File not found on CD-
ROM” error when
starting the CD-ROM
Menu.
The program is loaded
from the hard disk
drive.
Remove the CDMENU.EXE file from
your hard disk drive and restart the CD-
ROM Menu program from the compact
disc labeled “User Software”.
Cannot install CAPT
using USB port.
(Windows 98/Me/2000/
XP)
USB class driver is not
properly installed.
Perform the following steps.
1) Make sure the printer is connected to
your computer using a USB cable and the
printer is turned on.
2) Open the System dialog box in the
Control Panel.(In Windows XP
*
, click
Performance and Maintenance in the
Control Panel. Performance and
Maintenance folder appears. Click See
basic information about your computer.
System Properties dialog box appears.)
3) Select [Device Manager] tab and double
click [Universal Serial Bus Controllers].
For Windows 2000/XP, select [Hardware]
tab and click [Device Manager] button.
4) Delete ONLY the following USB class
drivers under [Universal Serial Bus
Controller];
For Windows 98, select [Canon PC1200/
iC D700], For Windows Me, [Canon
CAPT USB Printer], and click [Delete]
button. For Windows 2000/XP, select [USB
Printing Support] or [Canon CAPT USB
Printer], and uninstall from the [Active]
menu.
In case the USB class driver is displayed
under [Other device], select and delete
ONLY one the following, depending on the
OS you are using;
[Canon PC1200/iC D700], [Canon CAPT
USB Printer], or [Unknown].
5) Close the Control Panel and unplug the
USB cable.
6) Restart Windows 98/Me/2000/XP.
* The procedure for Windows XP is given for Category View Mode.
IMPORTANT
• Never delete other devices or device drivers. Windows may not operate properly.
Problem Cause Solution