D861 Basic Guide

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❚ Multiple sheets feed into the machine at the same time.

Paper may not be loaded correctly.

• Make sure the paper stack is loaded properly in the cassette or multi-purpose tray, and that the length guide of

the cassette and the slide guide of the multi-purpose tray is adjusted correctly. (→ pp. 2-3, 2-6)

Sheets of paper may be sticking together.

• Be sure to fan the paper stack before loading it in the cassette or multi-purpose tray. This keeps the sheets of

paper from sticking together.

The cassette or multi-purpose tray may contain too many sheets.

• Make sure the paper stack in the cassette or multi-purpose tray does not exceed the height of the length guide’s

claws or the paper limit guide. (→ pp. 2-3, 2-6)

• Do not force the paper stack into the cassette or multi-purpose tray.

Different types of paper may be loaded in the cassette or multi-purpose tray.

• Load only one type of paper.

• Make sure you load paper that meets the paper requirements for the machine. (→ Chapter 2)

❚ Transparencies do not feed correctly.

The transparencies are loaded in the cassette.

• Do not load transparencies in the cassette. Load them in the multi-purpose tray.

The transparencies may not be loaded in the multi-purpose tray correctly.

• Make sure they are loaded properly. (→ p. 2-6) The transparencies should be loaded one by one in the multi-

purpose tray.

The transparencies for color copiers may be loaded in the multi-purpose tray.

• Do not use any transparencies for color copiers. They will cause a paper jam. Please use transparencies

recommended by Canon.

❚ Repeated paper jams occur.

The paper you are using may be causing the jams.

• Be sure to fan the paper stack before loading it in the cassette or multi-purpose tray. This keeps the sheets of

paper from sticking together.

• Check that the size, thickness and type of the paper you are using and your printing environment are within the

specifications of the machine. (

→ Chapter 2, p. 1-1)

❚ Envelopes do not feed correctly.

The envelopes are loaded in the cassette.

• Do not load the envelopes in the cassette. Load them in the multi-purpose tray.

Envelopes may not be loaded correctly.

• Make sure the envelopes are loaded properly. (→ p. 2-7) Do not load more than 10 envelopes in the multi-

purpose tray.

The envelopes you are using may not meet the requirements for the machine.

• Envelopes must be US COMMERCIAL 10, MONARCH, EUROPEAN DL, ISO-B5, ISO-C5, YOGATA #4,

YOGATA #2 envelopes. (→ p. 2-7)

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