D861 Basic Guide

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Troubleshooting

❚ The machine will not make a copy.

The cartridge may not be installed properly.

• Make sure the cartridge is installed properly. (→ Set-up Instructions)

The sealing tape may not be removed from the cartridge.

• Remove the sealing tape from the cartridge. (→ Set-up Instructions)

The paper cassette may not be inserted completely into the main unit.

• Insert the paper cassette as far as it will go. (→ p. 2-4)

The document may not have been loaded correctly.

• Remove the document, even the stack if necessary, and load it in the ADF correctly. (→ p. 3-4)

• Make sure the ADF is closed.

The document may be left on the platen glass.

• Remove the document from the platen glass, and load it in the ADF again.

❚ MEMORY FULL or MAKING SPACE IN MEM appears in the LCD when making

copies of a multiple-page document.

Paper in the cassette or multi-purpose tray may run low.

• If there is no paper and the machine’s memory becomes full during copying, MAKING SPACE IN MEM and

SUPPLY REC. PAPER are displayed alternately. If paper is loaded, the copying resumes automatically.

The document you are copying may have too many graphics or photos.

• When making copies of such documents, separate the documents into smaller stacks or feed them one by one.

The machine’s memory is full.

• Print or delete any documents stored in memory to free up space in the machine’s memory, then start again.

(→ Fax Guide)

❚ If the documents have black streaks or appear dirty after you feed them in the ADF.

The ADF roller is dirty.

• Clean the ADF roller. (→ p. 5-3)

• For additional troubleshooting, → Print Quality Problems.

❚ The print quality is not what you expect; print is not clear, has missing dots or white

streaks.

The size, thickness and type of the paper you are using are not within the specifications of the machine.

• Check that the paper you are using is supported by the specifications of the machine. (→ p. 2-1)

The cartridge may not be installed properly.

• Make sure the cartridge is installed properly. (→ Set-up Instructions)

The toner in the cartridge may be low.

• Refer to “When to Replace the Cartridge” (→ p. 5-4) and replace if necessary. (→ p. 5-7)

The copy exposure may not be adjusted correctly.

• Adjust exposure correctly. (→ p. 4-6)

Print Quality Problems

NOTE

Copying Problems

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