MF3110 Software Guide

Installing and Uninstalling Problems
4-11
Troubleshooting
4
Installing and Uninstalling Problems
Cannot install the software.
Q Have you followed the instructions to install the software?
A Try reinstalling the software. If an error occurred and installation was not
complete, restart your computer and try reinstalling the software.
Q Are any other applications open?
A Quit all of these and try reinstalling the software.
Removal of the drivers takes too long (Windows XP).
Q Is any application such as a virus checker open when removing the software?
A Quit any applications (including virus checkers) before removing the software.
Removal of the software was completed, but [Canon] remains.
Q Did you remove the MF drivers before removing the MF Toolbox?
A In Windows XP, right-click the [start] menu to open the Windows Explorer ➞
select [Start Menu] in [Administrator] ➞ [Programs] ➞ delete the [Canon] folder.
In Windows 2000, open [Settings] from the [Start] menu ➞ click [Taskbar & Start
Menu] ➞ [Advanced] ➞ [Advanced ...] ➞ select [Start Menu] in [All Users] ➞
[Programs] ➞ delete the [Canon] folder.
In Windows 98/Me, open [Settings] from the [Start] menu ➞ click [Taskbar &
Start Menu] ➞ [Start Menu Programs] ➞ [Remove] ➞ select the [Canon] folder
➞ click [Remove].
The message <Version conflict> appears on your computer (Windows 98).
Q Is Photoshop installed on your computer?
A If the message <Version conflict> or <Windows 98 file language or ...> appears
during installation, click [Yes] or [No]. Whichever you click, installation thereafter
will continue trouble-free.