User Guide

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5-17
Table of Contents
Index
Advanced Fax
Features
Advanced Copy
Features
System Monitor
Reports and Lists
Troubleshooting
Appendix
Customer Support
■ Customer Support (U.S.A)
Your machine is designed with the latest technology to provide
trouble-free operation. If you encounter a problem with the
machine’s operation, try to solve it by using the information in
this Chapter. If you cannot solve the problem or if you think your
machine needs servicing, contact Canon Customer Care Center
at 1-800-828-4040 between the hours of 8:00 A.M. to 8:00 P.M.
EST Monday through Friday and 10:00 A.M. to 8:00 P.M. on
Saturday. On-line support for 24 hours is also available at the
website.
http://www.canontechsupport.com/
■ Customer Support (Canada)
Canon Canada Inc., offers a full range of customer technical
support options*:
– For step-by-step troubleshooting, e-mail technical support,
the latest driver or document downloads, and answers to
frequently asked questions, visit http://www.canon.ca/
– Automated step-by-step telephone support on most current
products 24 hours, 7 days a week 1-800-652-2666
– Free live technical support 9 A.M. to 8 P.M. EST Monday
through Friday (excluding holidays) for products still under
warranty 1-800-652-2666
– For the location of the authorized service facility nearest you,
visit http://www.canon.ca/ or 1-800-652-2666
– If the problem cannot be corrected by using one of the above
technical support options, repair options are available at the
time of your call to the live technical support number above or
via the website at http://www.canon.ca/
* Support program specifics are subject to change without notice.