Instruction Guide

10-6
Chapter 10 Troubleshooting
2. Error Messages (ScanFront)
If any of the following error messages appears, solve the problem as described in the corresponding solution.
If you are unsure about any other message that appears, contact the support services.
Failed to connect FTP server.
Cause The settings of the registered FTP server are incorrect.
Solution Check the settings of the FTP server. (See p. 6-15, p. 8-10 and p. 5-23.)
Cause The computer that is being used as the FTP server is not running.
Solution Check the computer that is being used as the FTP server.
Please set SMTP server
address.
Cause The mail server settings have not been registered, or have been deleted.
Solution
Contact the administrator of the ScanFront, and check the settings of
“Mail Server” in the Web menu. (See p. 6-34.)
This is restricted item.
Cause
The administrator has set send restrictions for the selected e-mail
address. (See p. 6-11.)
Solution Contact the administrator of the ScanFront.
Paper JAM occured. Remove
the paper.
Cause The rollers are dirty or worn out.
Solution
Clean the rollers. If the problem is not resolved by cleaning the rollers,
replace the rollers. (See p. 9-8.)
A double paper-feed has
occured.
Cause
The pages of the document are sticking together because of, for
example, static electricity, too many documents were loaded, the rollers
are dirty, etc.
Solution
Fan the documents before you load them, and reduce the number of
pages that you load at times when double feeding occurs repeatedly.
(See p. 2-9.)
You cannot paste the copied
address to the different address
type.
Cause The copy source and the paste address are of a different type.
Solution Make sure the copied address and paste address are of the same type.
Restricted address is included.
Cause
The job button settings include an address that has been restricted by
the administrator. (See p. 6-11.)
Solution Contact the administrator of the ScanFront.
Confirm Password doesn’t
match. (New password and
confirmation password do not
match.)
Cause The new password and confirmation password do not match.
Solution
Enter the same password for the new password and the confirmation
password.