Setup and Operation Guide Please read this manual before using the scanner. After you finish reading this manual, keep it in a safe place for future reference.
International ENERGY STAR® Office Equipment Program As an ENERGY STAR® Partner, Canon Electronics Inc. has determined that this machine meets the ENERGY STAR® Program guidelines for energy efficiency. The International ENERGY STAR® Office Equipment Program is an international program that promotes energy saving through the use of computers and other office equipment. The program backs the development and dissemination of products with functions that effectively reduce energy consumption.
Canon U.S.A. Inc. One Canon Park, Melville, NY 11747, U.S.A. Tel. No. (800)652-2666 RADIO INTERFERENCE REGULATIONS (For 120 V models) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus as set out in the Interference-causing equipment standard entitled “Digital Apparatus”, ICES-003 of the Industry Canada.
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IF YOU INTEND TO DISCARD THE ORIGINALS OF SCANNED DOCUMENTS, YOU THE CUSTOMER ARE RESPONSIBLE FOR INSPECTING THE SCANNED IMAGES AND VERIFYING THAT DATA IS INTACT. THE MAXIMUM LIABILITY OF CANON ELECTRONICS INC. UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY. About Open Source Licenses This product includes open source software. For details on the license conditions for each open source software, refer to the OpenSource.
Introduction Thank you for purchasing the Canon imageFORMULA ScanFront 400 network scanner. Please read this manual thoroughly before using the scanner to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference. ❏ About ScanFront 400 The ScanFront 400 is a network scanner that you can use without connecting to a computer.
❏ Manuals for the Scanner ❏ Symbols Used in This Manual The following manuals are provided with the Canon ScanFront 400. Be sure to read these manuals thoroughly before using the scanner. The following symbols are used in this manual to explain procedures, restrictions, handling precautions, and instructions that should be observed for safety.
❏ How This Manual is Organized This manual consists of the following chapters. Chapter 1 Before Use This chapter provides an overview of the ScanFront. Chapter 2 ScanFront Setup This chapter describes the setup procedures and Administrator Settings of the scanner. Chapter 3 Handling This chapter describes the types of documents that can be scanned, and the basic operations of the scanner. Chapter 4 Operating Procedures This chapter describes the basic operating procedures for the scanner.
❏ Table of Contents Introduction.............................................................. 6 About ScanFront 400............................................... 6 About the ScanFront 400 Web Application Mode.... 6 Manuals for the Scanner ......................................... 7 Symbols Used in This Manual ................................. 7 How This Manual is Organized................................ 8 Chapter 1 Before Use Configuring the Date and Time and Confirming the Time Zone ..................
List Type Login ...................................................... 56 Key in Type Login.................................................. 57 Chapter 6 Troubleshooting 1. Troubleshooting ................................................ 98 4. Screen Displayed after Login ............................ 59 Home Screen......................................................... 59 Job Button Screen ................................................. 60 5. Scanning Procedures .....................................
Chapter 1 Before Use 1. Important Safety Instructions .............................12 Installation Location ...............................................12 Power .....................................................................13 Moving the Scanner ...............................................13 Handling .................................................................13 Disposal .................................................................15 2. Names and Functions of Parts ....................
1. Important Safety Instructions To ensure the safe operation of this scanner, be sure to read the safety warnings and precautions described below. ❏ Installation Location The performance of this scanner is affected by the environment in which it is installed. Make sure that the location where the scanner is installed meets the following environmental requirements. ● Provide adequate space around the scanner for operation, maintenance, and ventilation. At least 15.75" (40 cm) At least 25.
❏ Power ● Connect only to a power outlet of the rated voltage and power supply frequency (either 120 V, 60 Hz or 220-240 V, 50/60 Hz, depending on your region). ● Do not connect other electrical equipment to the same power outlet to which the scanner is connected. Also, when using an extension cord, make sure that the extension cord is rated for the current requirements of the scanner. ● Never try to disassemble the AC adapter or modify it in any way, as this is extremely dangerous.
■ The supplied power cord set is intended for use with this scanner only. Do not use it with other electronic equipment. In addition, do not use power cord sets other than the one supplied with the scanner. Doing so may result in fire or electric shock. ■ Never connect the power cord when your hands are wet. ■ Do not connect the scanner to a multiplug power strip. ■ Do not knot or coil the power cord, as this may result in a fire or electric shock.
■ Never place small metal objects such as staples, paper clips, or jewelry on the scanner. These items may fall into the scanner, and cause a fire or electric shock. Should such objects ever fall inside the scanner, immediately turn the power OFF, and disconnect the power plug from the power outlet. Then, contact your local authorized Canon dealer or service representative to have the unit serviced. ■ Do not install the scanner in a humid or dusty location. Doing so may result in a fire or electric shock.
2. Names and Functions of Parts The names and functions of the parts of the ScanFront are shown below. ❏ Front and Document Feed and Eject Trays b Document Eject Tray Open this tray when using the ScanFront. c Panel Unit Open this when there is a paper jam or to perform maintenance. (See p. 48.) d Touch Panel Touch this screen to operate the ScanFront. e Lock Lever Locks the panel unit. Pull the lever toward you to unlock the panel unit. (See p. 48.
j Document Eject Stopper This prevents the ejected documents from falling out of the document eject tray and aligns their leading edges. It can be moved to match the length of the document. The angle of the document eject stopper on the document eject tray will change depending on the volume of documents ejected. k Power button Press this to turn on the scanner. When pressed, the power indicator is lit. Use the Power OFF button on the touch panel to turn the power OFF.
Chapter 1 Before Use
Chapter 2 ScanFront Setup ScanFront Setup Overview....................................20 1. Checking the Supplied Accessories ..................21 2. Removing the Packing Materials .......................22 3. Before Setting Up the Scanner ..........................24 Connecting the AC Adapter ...................................24 Connecting the Network Cable ..............................25 4. Turning the Power ON and OFF........................26 Turning the Power ON .....................................
ScanFront Setup Overview Follow the procedures below to set up the ScanFront 1. Checking the Supplied Accessories (See p. 21) Confirm that all of the supplied accessories are included. 2. Removing the Packing Materials (See p. 22) Remove the packing materials protecting the scanner. 3. Before Setup (See p. 24) Move the scanner to the desired installation site, and connect the AC adaptor and network cable. 4. Turning the Power ON and OFF (See p.
1. Checking the Supplied Accessories After unpacking the scanner, confirm that the following accessories are included. In the unlikely event that any of these accessories are missing or damaged, contact your local authorized Canon dealer. Setup and Operation Guide (this manual) The printed version of Setup and Operation Guide may vary depending on your region. PDF files of the Setup and Operation Guide in other languages can be found on the application disc.
2. Removing the Packing Materials Remove all of the packing materials protecting the scanner. 1. Remove the orange tape (3 pieces) securing the 3. Remove the sheet. outer case. 4. Pull the lock lever toward you and then fully open the 2. Attach the feed tray and gently open the document panel unit. eject tray.
5. Remove the sheet. 7. Gently close the panel unit. Press on both sides of the unit until you hear a click, which indicates the unit is locked. 6. Remove the stopper and sheet from the feed roller. 8. Gently close the document eject tray.
3. Before Setting Up the Scanner Before setting up the scanner, you need to move it to the installation site, and connect the AC adaptor and network cable. ❏ Connecting the AC Adapter Follow the procedure shown below to connect the AC adapter. CAUTION Make sure to use only the AC adapter and power cord included with the scanner. The shape of the power plug varies by country and region. a Connect the power cord and AC adapter. b Insert the plug of the AC adapter into the power connector.
❏ Connecting the Network Cable Insert the network cable connector (RJ-45) into the LAN port.
4. Turning the Power ON and OFF Use the power button to turn the scanner ON, and press the [Power off] button on the touch panel to turn it OFF. ❏ Turning the Power ON Press the power button to turn the scanner ON. The power button lights, and the Home screen or the login screen appears. Home screen Power button IMPORTANT • Wait a moment for the Home screen to appear after pressing the power button to turn the scanner ON.
❏ Turning the Power OFF Press the [Power off] button displayed at the bottom left of the panel to turn the scanner OFF. IMPORTANT • When restarting the scanner, wait at least 5 seconds after turning the power OFF before turning it ON again. • If the scanner stops responding, you can press and hold the power button to force shutdown. In such cases, any configured settings may be lost and startup may not be possible.
5. Configuring the Scanner Settings ScanFront setup is performed from the Administrator Settings. This section provides an overview on how to configre network settings (p. 29), verify and configure clock and time zone settings (p. 32), and configure email server settings for sending images via email (p. 34). For details on other settings, refer to ScanFront 400 INSTRUCTIONS (electronic manual). The following items are a portion of the Administrator Settings.
❏ Network Settings Follow the procedure below to confirm and configure the device name and IP address needed to connect the scanner to a network. 2. Press [OK] to display the [Administrator setting] screen. No administrator password is set by default. IMPORTANT • The device name is the name used to identify the scanner on the network and is set to the 14 alphanumeric characters of the SF+MAC address by default.
4. Press [Network setting]. 6. Press the [Device name] (or [IP address]) entry box. 5. Confirm the [Device name] and [IP address]. 30 Chapter 2 ScanFront Setup A keyboard entry screen appears.
Press [Shift] to switch, the entry screen to capital letters. 8. Confirm the new device name and IP address, and press [OK]. 7. Enter the new device name (or IP address), and press [OK]. IMPORTANT • The device name is the name used to identify the scanner on the network. When changing this setting, make sure to select a unique name that is different from those of all other devices. • The device name can be a combination of letters (A-Z, a-z), numbers (0-9), and hyphens (-) up to 15 characters long.
❏ Configuring the Date and Time and Confirming the Time Zone 2. Configure the date and time. When you finish configuring the network settings, set the date and time and confirm the time zone. For details on other settings, refer to the ScanFront 400 INSTRUCTIONS (electronic manual). IMPORTANT Make sure that the time zone is set to your region of use.
4. Press [Device Configuration] - [Language/Timezone Settings]. Hint To change a setting, press the pull-down menu of the target item and change the setting. The [Language/Timezone] screen appears. 5. Check the [Language/Timezone] setting. IMPORTANT • If the correct time zone is not set, the time stamps that are saved for the send time of e-mail messages, and for the saved image files will be incorrect. • When [Enable daylight saving time] is selected, the correct time may not be reflected.
❏ Mail Server Settings To send scanned images via e-mail, open the Server Settings screen from the administrator settings and register a mail server. For details, refer to “Server Settings” on p. 137 of the ScanFront 400 INSTRUCTIONS (electronic manual).
Chapter 3 Handling 1. Documents.........................................................36 Plain Paper.............................................................36 Business Card........................................................37 Card (plastic)..........................................................37 Passport .................................................................37 2. Preparing the Scanner.......................................38 Preparing the Document Feed Tray and Eject Tray .......
1. Documents The ScanFront can scan documents in a range of sizes from business cards to A4/LTR. It is possible to feed documents of the following sizes and thicknesses depending on the feeding method used. ❏ Plain Paper Size Width: 1.97" to 8 1/2" (50 mm to 216 mm) Length: 2.13" to 14.02" (54 mm to 356 mm) (up to 120" (3,048 mm) in Long Document mode) Thickness for Page Separation ON 7.2 lb to 57 lb bond (27 g/m2 to 209 g/m2) Thickness for Page Separation OFF 7.
❏ Business Card Size Width: 1.97" (50 mm) and above Length: 3.35" (85 mm) and above Thickness 101.33 lb Cover (380 g/m2) and below IMPORTANT • We recommend placing business cards horizontally. Vertically placed business cards may not feed properly depending on their size. • If the stack of business cards that you placed is not fed properly, reduce the number business cards.
2. Preparing the Scanner When placing a document in the scanner, pull out the tray extension based on the size of the document and raise the document eject stopper if necessary. After placing the document, change the feed method (i.e., set [Non Separation Feeding Mode] to [ON] or [OFF]) in the ScanFront's Detailed Settings screen according to the type of document placed. ❏ Preparing the Document Feed Tray and Eject Tray Prepare the trays in accordance with the type of document. 1.
❏ Changing the Feed Method Set [Non Separation Feeding Mode] to [ON] or [OFF] in the Detailed Settings screen according to the feed method of the document. ❏ USB Port You can insert a USB memory device into the USB port to store image files. OFF When you want to scan multiple documents while separating each sheet one at a time, set [Non Separation Feeding Mode] to [OFF].
• Use USB memory that is not write-protected. If the USB memory is write-protected, data cannot be written to the USB memory. • This scanner does not support USB memory equipped with password security, data encryption, or functions other than data storage. • Use a USB memory device that is formatted in the FAT16, FAT32, or exFAT file system. • Make sure that the USB memory has sufficient space to store images.
3. Placing Documents When placing documents into the scanner, place them face down into the tray with the top edge of the document at the bottom of tray. ❏ Placing a Document 2. Fan the document. Follow the procedure below to place a document. 1. Adjust the document guides to be wider than the width of the document. 3. Place the document face down with its top edge at the bottom of the tray.
4. Adjust the document guides to fit the width of the document. Sizes Larger than A4/LTR: Less than 40 sheets (22 lb bond (80g/m2)). Make sure stacks do not exceed 10 mm in height (including curls). ❏ Placing a Folded Document Folio Scan enables you to scan documents that are larger than A4/LTR and therefore do not fit in the feeder. (The maximum size is 11" × 17"/A3.) To use the function, fold the document in half lengthwise and place it into the feeder.
• For Folio scanning, set [Non Separation Feeding Mode] to [ON]. Place documents one at a time. • Adjust the document guides to fit the width of the document. Otherwise, the image may scan as skewed or shifted. Hint • When placing folded documents, place the document into the scanner so that the fold is on the right side. The side of the folded document facing you will become the right side of the combined image. • When scanning a document that is folded in half, set [Scanning Side] to [Folio].
❏ Placing a Carrier Sheet CAUTION • Place the cards one at a time. • When scanning cards, place them to be fed horizontally. If you place cards to be fed vertically, they may not be ejected properly, and cards that get jammed may be damaged when you remove them. • When scanning cards, set [Double feed detection by Ultrasonic] to [OFF] in the Detailed Settings screen. (Refer to “Double feed detection by length” on p. 89 of the ScanFront 400 INSTRUCTIONS.
❏ Placing a Carrier Sheet for Passports When scanning a passport, insert the passport into an optional carrier sheet for passports before placing it in the scanner. 1. Set [Document type] to [Carrier sheet (passport • The maximum thickness that can be scanned is 33.53 lb bond (0.00591" (127 g/m2 (0.15 mm))). If the thickness exceeds 33.53 lb bond (0.00591" (127 g/m2 (0.15 mm))), the scanner may break down due to problems such as paper jam.
IMPORTANT • Depending on the condition of the carrier sheet or passport, the scanned image may be cut off and the scanner's correction functions may not operate properly. In such cases, specify a larger paper size (e.g., A4) in the [Page Size] setting. (Refer to p. 86 of the ScanFront 400 INSTRUCTIONS.) • If the size of the passport is significantly different from the size of the carrier sheet, document jamming may occur and the scanner's correction functions may not operate properly.
4. Clearing a Paper Jam or Double Feed Error When a paper jam or double feed error is detected, feeding and scanning stops. 1. Check the displayed message. If a paper jam or double feed error is detected at the first page of a document, the following messages appear. Hint • If you press [Complete], the display returns to the previous screen. • If you want to continue scanning, reset the document before progressing with screen operations. Press [Continue] to resume scanning.
IMPORTANT When the message above is displayed and the scanner transitions to Low Power Mode, all of the data scanned up until that point is discarded. (Refer to “Adjust the wait time until the Low Power Mode.” on p. 152 of the ScanFront 400 INSTRUCTIONS.) 2. Remove the scanned documents from the document eject tray, and any documents remaining in the document feed tray. 3. Pull the lock lever toward you and then fully open the panel unit.
4. Pull out the jammed document in the direction that seems the easiest to remove it. • A dirty or worn feed roller, or documents stuck together as a result of static electricity are common causes of paper jams or double feed errors. If the feed roller is dirty, clean it. If paper jams or double feed errors continue to occur even after cleaning, purchase an Exchange Roller Kit and replace the rollers (feed roller and retard roller). (Refer to p. 181 of the ScanFront 400 INSTRUCTIONS.) 5.
Chapter 3 Handling
Chapter 4 Operating Procedures 1. Flow of Scanner Operations ..............................52 2. Turning the Power ON and OFF........................53 Turning the Power ON ...........................................53 Turning the Power OFF.......................................... 54 3. Login Screen......................................................55 Login Screen Types ...............................................55 When Using Server Authentication ........................56 List Type Login.........
1. Flow of Scanner Operations The procedure and screen transitions for the process from turning the scanner ON, to sending an image file are as follows. For descriptions of the various settings, refer to the appropriate reference pages. Turn the power ON (See p. 53.) No user is registered * When no user is registered and only the Shared Address Book and Shared Job Button are used Administrator Settings screen (See p. 29.) User Settings screen (See p. 80.
2. Turning the Power ON and OFF Use the power button to turn the scanner ON, and press the [Power off] button on the touch panel to turn it OFF. ❏ Turning the Power ON Press the power button to turn the scanner ON. The power button lights, and the Home screen or the login screen appears. Home screen • When the power indicator is lit but nothing appears on the touch panel, Display Off has activated to turn the panel display off. You can touch the touch panel to restore the display.
❏ Turning the Power OFF Press the [Power off] button displayed at the bottom left of the panel to turn the scanner OFF. IMPORTANT • When restarting the scanner, wait at least 5 seconds after turning the power OFF before turning it ON again. • If the scanner stops responding, you can press and hold the power button to force shutdown. In such cases, any configured settings may be lost and startup may not be possible.
3. Login Screen The login screen appears at the startup when the scanner is turned ON. ❏ Login Screen Types Key in Type Login Screen There are two types of login screen: a list type login screen for selecting from a list of registered users, and a key in type login screen for entering a user name and password. List Type Login Screen Hint Set the type of login screen in [System administration] - [Login type setting] of the Administrator Settings screen.
❏ When Using Server Authentication The login screen when you use server authentication is a key in type, and a list box is displayed for selecting Device Authentication and Server Authentication. ❏ List Type Login Use the procedure below to log in to the list type login screen. 1. Select the user that will log in, and press the [Password] entry box. IMPORTANT When you use server authentication to log in, you are registered as a new user of server authentication.
2. Enter a password and then press [OK]. ❏ Key in Type Login In the key in type login screen, enter your user name and password to log in. 1. Press the [User name] ([Passwrd]) entry box. IMPORTANT Passwords are case-sensitive. Make sure to enter the password correctly. 3. Press [Login] to log in to the scanner. The keyboard screen appears. 4. The Home screen (or Job Button screen) appears.
2. Enter your user name (password) and then press 3. Press [Login] to log in to the scanner. [OK]. 4. The Home screen (or Job Button screen) appears. IMPORTANT • User names and passwords are case-sensitive. Make sure to enter the user and password registered during device authentication correctly. • If you do not know the user name and password registered for server authentication, contact the domain server administrator.
4. Screen Displayed after Login You can set the screen (Home screen or Job Button screen) that is displayed after a user logs in. (See p. 81.) ❏ Home Screen a IMPORTANT If a user whose use of the Home screen is restricted logs in, the Home screen is not available. For details, contact the administrator. b c a Select destination (E-mail, FTP, FAX, Shared folder, USB memory, and Printer) buttons These buttons open an address selection screen. (See “Scanning Procedures” on p. 61.
❏ Job Button Screen This screen enables you to select a job button to scan using the conditions registered to the job button, and then send the image file. (See “Scanning Procedures” on p. 61.) a Job Button Opens the Scan / Send Settings screen. (See “Scanning From the Job Button Screen” on p. 62.) b Jump Keys Use these keys to find specific Job Buttons when there are many Job Buttons displayed, for example. IMPORTANT • The document is scanned immediately after you press the job button.
5. Scanning Procedures You can perform scanning from the Home screen or the Job Button screen. (See “Screen Displayed after Login” on p. 59.) ❏ Scanning From the Home Screen If you press the destination (E-mail, FTP, Fax or Shared folder) selection button in [Address type], the address selection screen opens to specify an address to send an image file. If you press the Printer destination selection button, configure the printer settings.
If you select an address and then press [Next], the Scan / Send Settings screen appears. Set the scanning conditions and then start scanning. ❏ Address Selection Screen From the address selection screen, you can select the address to send an image file and register addresses. ❏ Scanning From the Job Button Screen a If you press a job button, the Scan / Send Settings screen appears. Confirm the address and scanning settings registered to the job button and then start scanning.
• Pressing an address adds a checkmark ( ) to the icon and selects the address. Pressing a selected address again clears the selection. • An address is not selected as an address if there is no checkmark added to the icon, even if the background of the address is colored and the address appears selected. • Each time you press an e-mail or group icon, the send condition changes (To, Cc, Bcc).
When you press [Direct FAX], the fax number entry box appears. When you press the entry box, the numeric keypad appears. ❏ USB Memory Screen The USB Memory screen enables you to specify the folder in the USB memory to save the image file. a b c d e f Entering the fax number and pressing [OK] displays the [Scan / Send Settings] screen. a Path Enter the folder path of the USB memory. You can also press [Downward] to select a folder. b USB Memory Display Displays the inserted USB memory.
d [Downward] button Enables you to move to a lower level folder in the USB memory. e [Edit] button Enables you to register new folders and edit folders. ❏ Print Settings Screen The print settings screen enables you to specify the printer on which to use FTP printing. a b c e d f [Format] button Enables you to delete all files on a USB memory device. (The file system will not be changed.) a Printer IP address Enter the printer's IP address.
IMPORTANT Print settings vary depending on the printer. Print settings cannot be configured on the ScanFront. ❏ Scanning This section describes the procedure for scanning. If you want to save the image file to USB memory, specify the folder in the USB memory to save the image file in Steps 2 to 4. (See “USB Memory Screen” on p. 64.) 1. Select a destination. Press a destination button to select a destination. 2. Use [Address Book type] and [Address type] to display the address to send the image file. 3.
IMPORTANT An address is not selected as an address to send data to if there is no checkmark, even if the background is shaded. 4. Make sure the selected address has a checkmark and then press [Next]. Hint When a different type of address is selected, you can confirm the selected address by pressing [Selected address] in the Address type drop-down list. 5. Set the scan conditions. For details, refer to “Scan / Send Settings” on p. 85 of the ScanFront 400 INSTRUCTIONS.
6. Press [Start] to start scanning. 7. Check the document and go to the next step. Scanning stops after the document has been scanned. IMPORTANT • If [Send the files immediately after scanning] is set to [ON] in Send Settings of the Scan / Send Settings screen, scanning ends without displaying the continue to scan confirmation screen, and the address confirmation screen of Step 10 appears.
: Display the image of the next page. : Display the image of the previous page. : Move the viewing area around an image when an enlarged view of the image is shown. : Rotate the image 90 degrees counterclockwise. : Rotate the image 90 degrees clockwise. : Enlarge the image. : Reduce the image. Hint When the preview image is enlarged, you can drag your finger on the image to scroll. IMPORTANT Rotations and size modifications will be applied to all scanned images that can be displayed in the Send screen.
9. Press [Send]. 10. Confirm the address and press [OK] to send the scanned image. The address confirmation message appears. IMPORTANT If a send error message appears, check the address settings and send destination and try again. 11. Returns to the screen set for [Screen after sending] in Send Settings of the Scan / Send Settings screen.
6. Registering and Editing Addresses If an address to which you want to send an image file is not registered in the address book or the information of a registered address has not been updated, use the procedure below to register a new address or modify an address in the address book. ❏ Registering a New Address E-mail Registration Screen 1. Make selections for [Address Book type] and [Address type], press [Edit], and then press [New]. 2.
Shared Folder Registration Screen • Use Proxy Connect to an external network via an HTTP proxy server. This is enabled when [Protocol] is set to an option other than [SMB]. • Name Enter the name to appear in the address book. • Host name Enter the name of the computer containing the publicly shared folder. • Folder path Enter the name of the shared folder and the path of the sub-folder to register. Hint If the path of the sub-folder is unknown, use the procedure below to specify the sub-folder. 1.
• Domain/Workgroup If the computer containing the shared folder is part of a domain, enter the domain name. • Save password Save the entered password. FTP Registration Screen • Protocol Select the protocol to be used when sending by FTP. When performing encrypted communication, you can select [FTP], [FTPS (Explicit)], [FTPS (Implicit)] or [SFTP]. When [SFTP] is selected, you can select [Authentication Method]. • Name Enter the name to appear in the address book.
• User name/Password Enter the user name and password for logging in to the FTP server. IMPORTANT Enter the user name and password of an account with write permission for the FTP server. IMPORTANT Use passive mode when normal communication with the FTP server cannot be established. However, be aware that communication may not be possible if the network is not functioning properly. Fax Registration Screen • Save password Save the entered password.
Group Registration Screen • [Add] button Select addresses to register to the group from [Address Book type] and [Address type]. The selected addresses are displayed in the list. • Name Enter the name that you want to appear in the address book. IMPORTANT • When you add shared folders to groups, do not add multiple shared folders with different access privileges to one group.
❏ Modifying an Address 3. Press [Edit], and then press [Modify]. Modify an address when there is a send error because the information of the transfer destination registered for the address is wrong or has been changed. 1. Select the type of the address to modify and press [Detail Info.]. The edit screen for the address appears. 4. Modify the address. Hint For details on editing items, see “Registering a New Address” on p. 71. Detailed information for the address appears. 2.
❏ Copying an Address You can copy addresses between My Address Book and Shared Address Book. 3. Select the type for the copy destination address book, and press [OK]. 1. Select the address book entry to copy. 2. Select the address, press [Edit], and then press [Copy]. The address is copied, and the address book of the copy destination appears. The Specify Destination and Confirmation screen appears.
Chapter 4 Operating Procedures
Chapter 5 User Settings 1. User Settings .....................................................80 2. User Administration ...........................................81 3. Address Book Settings ......................................87 Registering New Addresses...................................88 Modifying Addresses..............................................88 Copying Addresses ................................................88 4. Job Button Settings............................................
1. User Settings In “User Settings”, you can change the information of a user logged in by device authentication. d Show Operation History Displays the operation history of logged in users. a b Hint When history is selected and [Detailed info] is pressed, detailed history information is displayed. c d a User Administration (See “User Administration” on p. 81.) Change the user settings. b Address Book Settings (See “Address Book Settings” on p. 87.
2. User Administration In the User Administration screen, you can edit the user information. • Change password Select the [Change password] check box, and then enter the new password in the Password field and then enter it again in the Confirmation password field. • Mail Address Displays the registered mail address. To change the mail address, contact the administrator.
• Default Job Button screen Select whether to display "My Job Button" or "Shared Job Button" when the Job Button Screen is displayed after login. • Screen after Login Select “Home screen” or “Job Button screen” for the initial screen to display after the user logs in. IMPORTANT • The setting for the initial screen after login also affects which screen appears after a scanned image is sent. (Refer to “8. Scan / Send Settings” – “Send Settings” on p. 85 of the ScanFront 400 INSTRUCTIONS.
IMPORTANT The following characters cannot be used to set the custom file name. /:?*"<>| • Custom file name Displays the components included in the custom file name in the order specified in the settings. • Set the order of information Displays the [Custom file name item setting] screen. This allows you to configure the order of the components that are included in the custom file name. Select an item and press the [Upward] or [Downward] button to change its position in the order.
Index Settings Specify the content of index files (metadata) that are attached to scanned image files. The order of the components that are included in the index file can be configured in the [Index item settings] screen. IMPORTANT The following characters cannot be used in strings contained in the index file. &"'<> • Order of information Displays the components included in the index file in the order specified in the settings.
• Index file format Specify a file format for the index files. • Set the order of information Displays the [Index item settings] screen. This allows you to configure the order of the components that are included in the index file. • User name Select the [Enable] check box to include the user name in the index file. You can change the default field name (“User”) as necessary.
• File size Select the [Enable] check box to include the file size in the index file. You can change the default field name (“FileSize”) as necessary. • Number of Pages Select the [Enable] check box to include the number of pages that are in the scanned image in the index file. You can change the default field name (“PageNumber”) as necessary. • Destination path Select the [Enable] check box to include the destination path in the index file. You can change the default field name (“Folder”) as necessary.
3. Address Book Settings In “Address Book Settings” of the user settings, you can register entries in Shared Address Book available to all users and My Address Book provided for each user. IMPORTANT If the administrator has restricted editing of address books, the address book settings will be as follows. For details, contact your administrator.
❏ Registering New Addresses If an address to which you want to send an image file is not registered in the address book, you can register a new address. For details on how to register a new address, see “6. Registering and Editing Addresses” – “Registering a New Address” on p. 71. Hint • The number of addresses that can be registered to Shared Address Book (My Address Book) is up to 1,000 in combination with the total number of addresses included in Shared Job Button (My Job Button).
4. Job Button Settings In “Job Button Settings” of the administrator settings, you can register job buttons to Shared Job Button available to all users and My Job Button provided for each user. f Jump Keys Use these keys to find specific Job Buttons when there are many Job Buttons displayed, for example. a b ❏ Registering New Job Buttons c d e You can register new job buttons. 1. Press [Edit] - [New Job Button].
2. Enter the necessary information for each item, and then press [OK]. • Skip Scan Setting Screen Starts scanning without displaying the Scan Setting screen when the job button is pressed. IMPORTANT If you select [Skip Scan Setting Screen], scanning starts as soon as the job button is pressed, regardless of whether or not a document is inserted. • Job Button name Enter the job button name to display on the touch panel of the scanner. Hint • Job buttons are sorted and displayed by job button name.
Custom File Name Settings Specify the method in which file names used for saving scanned images are created. those in the “Custom File Name Settings” (see p. 82) under User Administration. Index Settings Specify whether to attach metadata (index files) to scanned images. • File name Specify a name for the image file to be sent. • When you select this Job Button Specify whether the file name entry screen appears when you start scanning with the job button.
❏ Copying Job Buttons 2. Press [OK]. You can copy job buttons and register them as new job buttons. Hint • Use this function when you want to copy a job button in Shared Job Button and register it as a different job button after changing some of the settings. • In the individual user job button settings displayed by pressing the [Edit] button in the job column in the user list of the User Administration screen, you can copy job buttons between Shared Job Button and My Job Button. 1.
❏ Editing Jobs You can edit the settings of a registered job. For details on the settings, see “Registering New Job Buttons” on p. 89. 1. Select the job button to edit, and then press [Edit] [Modify]. The Edit screen appears. 2. Change the job button settings, and then press [OK].
❏ Exporting Job Buttons 2. Enter the necessary information for each item. You can save job button data to a specified folder as a file in CSV format. Export job buttons when you wish to back up the job buttons or move the job button data to a different server because you are, for example, changing the server. 1. Press [Edit] - [Export]. Hint • Press [Connection test] to check the connection for the entered host name.
❏ Importing Job Buttons You can import exported job button data to the ScanFront. 1. Press [Edit] - [Import]. Hint • Press [Connection test] to check the connection for the entered host name. • Press [Browse] to display the Shared folder screen and then specify the host and shared folder. 3. For “How to write data”, select the action to perform when importing the job button setting file.
Chapter 5 User Settings
Chapter 6 Troubleshooting 1. Troubleshooting .................................................
1. Troubleshooting If any of the following problems occurs, solve the problem as described in the corresponding solution.
Can only select certain destinations. For example, can only select shared folders (certain users only) Cannot connect to an FTP server that can be accessed from outside the company The wrong send time is displayed for an e-mail message received at the destination The sender’s address is not displayed at the destination of an e-mail message Cause Solution Cause Solution The administrator has set user function restrictions. Contact the administrator of the ScanFront. There is a problem with the firewall.
Cause Solution Cannot delete a folder Cause Solution Cannot scan from the Home screen (certain users only) Cause Solution Cause Solution Cause Cannot log in Solution Cause Solution 100 Chapter 6 Troubleshooting Data has been saved to the folder. Contact the administrator of the shared folder. Permission to change the shared folder has not been granted for the user name and password that were entered. Contact the administrator of the shared folder.
Cause Cannot connect to the device via the network Solution Cannot access shared folders from a computer Solution Cannot access folders or servers despite successful connection tests Cause Cause Solution [Allow remote operation] is set to [OFF]. Set [Allow remote operation] to [ON]. (Refer to p. 152 of the ScanFront 400 INSTRUCTIONS.) WINS server name resolution is being used. Use an IP address. The connection test is simply the results of issuing a PNG command to the specified host.
Cause Solution Cause Documents are double fed Solution Cause Solution A stack of documents are fed together Scanning starts immediately after I press a job button (certain users only) 102 Chapter 6 Troubleshooting Cause Solution Static electricity is causing the pages of the document to stick to each other. Before you load a stack of documents, fan the documents. The type of paper of the documents is causing a paper feed error. Set [Document type] to [Extra-thin paper] in the Detailed Settings screen.
Cause Solution Passports do not scan properly Cause Solution Cause Solution The specified paper size is too small. Specify a larger paper size (e.g., A4) for the [Paper Size] setting in the Scan / Send Settings screen. (Refer to p. 86 of the ScanFront 400 INSTRUCTIONS.) A feed error related to the thickness of the paper occurred. Set [Resolution (dpi)] to 300 dpi or less in the Scan / Send Settings screen. (Refer to p. 87 of the ScanFront 400 INSTRUCTIONS.
Chapter 6 Troubleshooting
Index A AC Adapter .....................................................................17 Connecting ................................................................24 Address Copying ....................................................................77 Modifying .................................................................76 New ..........................................................................71 address Copy .........................................................................88 Modify .
M Moving the Scanner ........................................................13 N Names and Functions of Parts ........................................16 Network Cable ................................................................25 Non Separation Feeding .................................................39 P Paper Jam ........................................................................47 Placing a Card .................................................................43 Placing a Folded Document ....
Index 107
CANON ELECTRONICS INC. 3-5-10 SHIBAKOEN, MINATO-KU, TOKYO 105-0011, JAPAN CANON U.S.A. INC. ONE CANON PARK, MELVILLE, NY 11747, U.S.A. CANON CANADA INC. 8000 Mississauga Road Brampton, Ontario L6Y 5Z7, CANADA CANON EUROPA N.V. BOVENKERKERWEG 59, 1185 XB AMSTELVEEN, THE NETHERLANDS CANON AUSTRALIA PTY. LTD. BUILDING A, THE PARK ESTATE, 5 TALAVERA ROAD, MACQUARIE PARK, NSW 2113, AUSTRALIA CANON SINGAPORE PTE. LTD. 1 FUSIONOPOLIS PLACE, #15-10, GALAXIS, SINGAPORE 138522 CANON INDIA PVT.