User Manual

102 Chapter 6 Troubleshooting
Documents are double fed
Cause
Static electricity is causing the pages of the document to stick to each
other.
Solution Before you load a stack of documents, fan the documents.
Cause The type of paper of the documents is causing a paper feed error.
Solution
Set [Document type] to [Extra-thin paper] in the Detailed Settings
screen. In addition, limit the number of documents placed on the
scanner to about 10 sheets. (See p. 49.) In addition, set [Non Separation
Feeding Mode] to [OFF] and scan the pages one by one.
Cause The retard roller and feed roller are dirty.
Solution
Clean the retard roller anf feed roller. (Refer to “Remove the retard
roller and feed roller, and remove any dirt from them.” on p. 176 of the
ScanFront 400 INSTRUCTIONS.)
A stack of documents are fed
together
Cause [Non Separation Feeding Mode] is set to [ON]. (See p. 39.)
Solution Set [Non Separation Feeding Mode] to [OFF].
Scanning starts immediately
after I press a job button (certain
users only)
Cause
[Skip Scan Setting Screen] is selected in the job button settings. (See
p. 90.)
Solution
Change the job button setting or place the document and then press a
job button.