User Manual

Chapter 6 Troubleshooting 99
Can only select certain
destinations. For example, can
only select shared folders
(certain users only)
Cause The administrator has set user function restrictions.
Solution Contact the administrator of the ScanFront.
Cannot connect to an FTP
server that can be accessed
from outside the company
Cause There is a problem with the firewall.
Solution
Change the firewall configurations to allow access to an external FTP
server, or use an FTP proxy server. (Refer to p. 143 of the ScanFront
400 INSTRUCTIONS.)
The wrong send time is
displayed for an e-mail message
received at the destination
Cause
(1) The date and time settings are incorrect. (2) The time zone is set to a
different country.
Solution
Contact the administrator, and check the “Language/Timezone” setting.
(See p. 32.)
The sender’s address is not
displayed at the destination of
an e-mail message
Cause
The e-mail addresses of the user and administrator have not been
registered. (Refer to p. 108 and p. 148 of the ScanFront 400
INSTRUCTIONS.)
Solution Contact the administrator, and register the e-mail addresses.
Cannot connect to the network
(IP address conflict problem)
Cause The IP address that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the IP
address setting.
Cannot connect to the network
(LAN cable connection problem)
Cause The LAN cable is not connected properly.
Solution Check the connections of the LAN cable.
Cannot connect to the network
(device name conflict problem)
Cause The device name that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the device
name setting. When you install two or more ScanFront scanners, take
care to ensure duplicate device names are not set.