Instruction Manual (pdf)

189
Chapter 9 Troubleshooting
Cannot send files to the FTP
server
Cause Sending without using passive mode.
Solution Enable the passive mode on the FTP registration screen. (See p. 81.)
Cannot edit the address book/
job buttons (certain users only)
Cause
The administrator has restricted editing of the address books/job
buttons.
Solution Contact the administrator of the ScanFront.
Can only select certain
destinations. For example, can
only select shared folders
(certain users only)
Cause The administrator has set user function restrictions.
Solution Contact the administrator of the ScanFront.
Cannot connect to an FTP
server that can be accessed
from outside the company
Cause There is a problem with the firewall.
Solution
Change the firewall configurations to allow access to an external FTP
server, or use an FTP proxy server. (See p. 143.)
The wrong send time is
displayed for an e-mail message
received at the destination
Cause
(1) The date and time settings are incorrect. (2) The time zone is set to a
different country.
Solution
Contact the administrator, and check the “Language/Timezone” setting.
(See p. 131.)
The sender’s address is not
displayed at the destination of
an e-mail message
Cause
The e-mail addresses of the user and administrator have not been
registered. (See p. 108 and p. 148.)
Solution Contact the administrator, and register the e-mail addresses.
Cannot connect to the network
(IP address conflict problem)
Cause The IP address that was set is already being used by another device.
Solution
Contact the system administrator of the network, and change the IP
address setting.
Cannot connect to the network
(LAN cable connection problem)
Cause The LAN cable is not connected properly.
Solution Check the connections of the LAN cable.