Instruction Manual (pdf)

192
Chapter 9 Troubleshooting
Documents are double fed
Cause
Static electricity is causing the pages of the document to stick to each
other.
Solution Before you load a stack of documents, fan the documents.
Cause The type of paper of the documents is causing a paper feed error.
Solution
Set [Document type] to [Extra-thin paper] in the Detailed Settings
screen. In addition, limit the number of documents placed on the
scanner to about 10 sheets. (See p. 54.) In addition, set [Non Separation
Feeding Mode] to [OFF] and scan the pages one by one.
Cause The retard roller and feed roller are dirty.
Solution Clean the retard roller and feed roller. (See p. 179.)
A stack of documents are fed
together
Cause [Non Separation Feeding Mode] is set to [ON]. (See p. 44.)
Solution Set [Non Separation Feeding Mode] to [OFF].
Scanning starts immediately
after I press a job button (certain
users only)
Cause
[Skip Scan Setting Screen] is selected in the job button settings. (See
p. 125.)
Solution
Change the job button setting or place the document and then press a
job button.
Passports do not scan properly
Cause The specified paper size is too small.
Solution
Specify a larger paper size (e.g., A4) for the [Paper Size] setting in the
Scan / Send Settings screen. (See p. 86.)
Cause A feed error related to the thickness of the paper occurred.
Solution
Set [Resolution (dpi)] to 300 dpi or less in the Scan / Send Settings
screen. (See p. 87.)