Instruction Manual (pdf)

197
Chapter 9 Troubleshooting
There is no file name specified.
Enter a file name or enable the
‘Auto file name’ setting.
Cause A file name was not entered and “Auto file name” is set to [None].
Solution
Enter a file name or set “Auto file name” to other than [None].
(See p. 98.)
Failed to send the files.
Cause
The destination is incorrect, or connection to the destination cannot be
established.
Solution
Check whether the host name, FTP server, email address, or folder path
registered as the destination is correct, and check whether connection to
the destination is possible.
Cause Attempting to send a single 10 MB or larger image file.
Solution
Reduce the size of the scanned document so that the image file is less
than 10 MB.
Cause Attempting FTP sending without using the passive mode.
Solution Enable the passive mode on the FTP registration screen. (See p. 81.)
You can’t use following
character for File name.
Cause Invalid characters have been used to set the custom file name.
Solution
Make sure the custom file name does not contain any of the following
characters:
/ : ? * " < > |
Can not create folder.
Cause The USB memory device is not connected properly.
Solution Check the connection of the USB memory device.
A character that cannot be used
for a host name is included.
Cause An invalid character exists in the specified host name.
Solution
Do not use the following characters when the specifying host names.
/:?*"<>|
You can’t choose JPEG when
Binary Mode is selected.
Cause
The scanner cannot be used with the selected mode and file format
combination.
Solution
Check which mode and file format combinations can be used. (See
p. 87.)