Operation guide PRISMAsync Remote Manager
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Contents Contents Chapter 1 Introduction.........................................................................................................................7 Introduction.......................................................................................................................................................8 Supported printers.....................................................................................................................................8 Supported web browsers........
Contents The Schedule............................................................................................................................................53 The button bar................................................................................................................................... 53 Media status information..................................................................................................................55 The printer view.........................................
Chapter 1 Introduction
Introduction Introduction You can use PRISMAsync Remote Manager as an easy way to control the workflow and monitor several printers at once. These printers need the PRISMAsync Remote Manager license and software on the PRISMAsync controller. PRISMAsync Remote Manager will make the following functionality available in a web-based user interface: • Production planning & production flow monitoring via a multi-engine schedule. • Printer monitoring. • Remote operation of jobs / queues for multiple printers.
Supported web browsers Supported web browsers Browser requirements To connect to PRISMAsync Remote Manager you need a web browser that has the following functionality: • HTML5 compatibility • JavaScript support • WebSocket support NOTE For security reasons JavaScript or WebSocket might be disabled in your organisation.
Supported web browsers 10 Chapter 1 - Introduction PRISMAsync Remote Manager
Chapter 2 Common tasks
How to start PRISMAsync Remote Manager How to start PRISMAsync Remote Manager Before you begin You need: • the network address of the system that runs PRISMAsync Remote Manager. Check that the system is configured properly see Enable PRISMAsync Remote Manager on page 30. • a supported web browser. See Supported web browsers on page 9. • When you use a firewall or proxy server check that the required network ports are open. See : Which protocols and ports are used by PRISMAsync Remote Manager? on page 36.
Monitoring Monitoring Monitor jobs Introduction In the schedule view of PRISMAsync Remote Manager you see an overview of all jobs. On the left you see the available printers and to the right you see all jobs scheduled for printing. For each job you can see the following in the view: • If there is enough room the job has a thumbnail for easy recognition. If there is not enough room click on the job to get a popup window with a thumbnail. NOTE Thumbnails are not supported for the Océ VarioPrint 6000+.
Monitor jobs Which jobs are visible PRISMAsync Remote Manager only shows the [Scheduled jobs] queue from the printer in this view. If you need to see all jobs on the printer click on the printer tile for the printer view see The printer view on page 57. Time scale for the jobs The time line determines the timing in the schedule view. You can see up to 8 hours of scheduled jobs. Use the buttons in the time line to set the time scaling for the schedule view and to scroll through the schedule view.
Monitor jobs You cannot submit jobs to this printer. You can still manage this printer and receive warnings about required operator actions and errors on the printer. Warnings in the time line To be able to maximize the use of the printers there are warnings in the time line. You are warned that operator intervention is needed on the printer in due time. These warnings tell you for example: • You need to refill media. • Insert media that is not available in the printer.
Monitor printers Monitor printers Introduction you see an overview of all managed printers in the schedule view of PRISMAsync Remote Manager. For each printer you see a tile with information. In the tile you can see what the printer is doing and if there are problems on the printer. Eventual required operator interventions on the printer are indicated with a small coloured bar. Regular operation The tile above shows that the printer is operating and has no problem.
Monitor printers Error or other situation that prevents printing The tile above shows that the printer has stopped printing. You can click on the red bar to see more information. Operator intervention is needed to continue printing. Some examples of the situations are: • The printer is on hold. • The required media has run out. • The printer does not have the required media. use the media status view to see what media is missing. See Media status information on page 55.
Monitor printers Service mode active The tile above shows that the printer is in service mode. The printer is being serviced by a technician. Do not use the printer until the printer is fully operational again. Check the consumables of a printer You can check the current media supply and other consumables on the printer. Click the button in the right top corner of the printer tile. A popup window will show what media is available at the different input locations.
Job handling Job handling Copy jobs between printers Introduction You can copy a job from one printer to another. Procedure 1. Select a job in the queue. This is supported in Scheduled jobs, Waiting jobs, DocBox and Printed jobs. 2. Click the [Copy to] button in the button bar. 3. Select the destination printer from the list of [Remote printers]. You can also enter a printer address manually if the system is configured to allow this.
Copy jobs between printers Proxy servers and firewalls PRISMAsync Remote Manager does not support proxy servers. When you use a firewall or proxy server check that the required network ports are open. See : Which protocols and ports are used by PRISMAsync Remote Manager? on page 36. Printing protocol PRISMAsync Remote Manager uses the LPR protocol for the [Copy to] function. To use LPR check that LPD is enabled on the printing system.
Move jobs between queues in the same printer Move jobs between queues in the same printer When to do On connected printers you can move jobs between queues from within PRISMAsync Remote Manager. The functionality is the same as on the control panel. How to move / copy jobs These are the different options available for the different locations: • [Scheduled jobs] Click [Move] to move the job from the [Scheduled jobs] to [Waiting jobs]. • [Waiting jobs] Click [Print] to move jobs to [Scheduled jobs].
Change the job order Change the job order When to do The order of the jobs in the queue determines in what order the jobs are printed. You can change the order of the jobs within the queue. In the [Schedule] 1. Click a job in the [Schedule]. 2. In the button bar click on the action you need. • You can use [Print now] to pause the current job and print the selected job immediately. After this the interrupted job is continued.
Submit print jobs Submit print jobs Submit a print job to a printer When to do You can submit print jobs to a printer in several ways. NOTE You can only add one job at a time. Only printable files can be submitted. An error will be shown if a non-printable file is submitted. Via PRISMAsync Remote Manager • Submit jobs via the "+ Job" button. In the browser you can select a file to be printed. In the [Submit job] windows you can select the destination printer and enter some additional settings.
Submit a print job to a printer 24 Chapter 2 - Common tasks PRISMAsync Remote Manager
Chapter 3 Configuration
Add a printer Definition You need to be a System administrator to do the configurations for PRISMAsync Remote Manager. Enable PRISMAsync Remote Manager To enable PRISMAsync Remote Manager follow the steps as described in Enable PRISMAsync Remote Manager on page 30. The printer configuration In the main view you get an overview of all configured printers. These printers need to be configured on the printer that runs the PRISMAsync Remote Manager software. A maximum of 5 printers is supported.
Add a printer • [Host name / IP address] The IP address or hostname of the printer. • [Description] A descriptive text to make the printer easily recognisable. This [Description] will be used to identify the printer in PRISMAsync Remote Manager. If you do not enter a [Description] the IP address or hostname are used to identify the printer in PRISMAsync Remote Manager.
Add [Remote printers] Add [Remote printers] Introduction You must configure [Remote printers] before you can use [Copy to] to copy jobs to them. Do this for each of the printers visible in the main view. Every printer has its own set of [Remote printers]. NOTE If you only configure the [Remote printers] on the printing system that runs PRISMAsync Remote Manager than that is the only printer with [Copy to] functionality. You need to be a System administrator to carry out this procedure.
Add [Remote printers] This enable the [Copy to] functionality. • [Other printer] This enables [Copy to] for unlisted printers. When you use the [Copy to] button in PRISMAsync Remote Manager you can now enter a printer address manually. You are not restricted to the list of [Remote printers].
Enable PRISMAsync Remote Manager Enable PRISMAsync Remote Manager Introduction To be able to run PRISMAsync Remote Manager on a printer: • The PRISMAsync Remote Manager license must be installed. • The PRISMAsync Remote Manager function must be enabled. You need to be a System administrator to carry out this procedure. Check the license 1. 2. 3. 4. Start Settings Editor. Go to the [Support] Tab. Select [Software]. Check for the PRISMAsync Remote Manager license.
Set the PRISMAsync Remote Manager password Set the PRISMAsync Remote Manager password Introduction When you start PRISMAsync Remote Manager (How to start PRISMAsync Remote Manager on page 12) you need to enter a password. This password can be set in the Settings Editor of the printing system that runs PRISMAsync Remote Manager. You need to be a System administrator to carry out this procedure. Procedure 1. 2. 3. 4. Start Settings Editor. Go to the [Configuration]Tab. Select [Security].
Set the PRISMAsync Remote Manager password 32 Chapter 3 - Configuration PRISMAsync Remote Manager
Chapter 4 Frequently asked questions
How can I change the language of the user interface? How can I change the language of the user interface? Description The language used in the user interface is by default the same language that is set as default language in the browser. How to change In the right top corner of the user interface there is a small button to change the user interface language. Click on the button and you get a list of all available languages that you can select. Your selection is stored in a cookie locally.
Which licenses affect PRISMAsync Remote Manager? Which licenses affect PRISMAsync Remote Manager? Definition The printing system has a number of licenses that affect the behaviour and functionality of PRISMAsync Remote Manager. Depending on the licenses installed some features of PRISMAsync Remote Manager may not be available. Licenses License Function PRISMAsync Remote Manager Enables the PRISMAsync Remote Manager functionality on the printing system.
Which protocols and ports are used by PRISMAsync Remote Manager? Which protocols and ports are used by PRISMAsync Remote Manager? Overview of the ports and protocols Port number TCP 36 UDP Description 80 TCP HTTP 443 TCP HTTPS (HTTP over TLS/SSL) 9100 TCP Chapter 4 - Frequently asked questions UDP LPR - Printing PRISMAsync Remote Manager
Chapter 5 Problem solving
A connection to one or more printers cannot be made at all Introduction This chapter contains information to help you solve problems in PRISMAsync Remote Manager. A connection to one or more printers cannot be made at all Introduction The connection to one or more printers cannot be made in PRISMAsync Remote Manager. Possible solutions and checks 1. 2. 3. 4. 38 Check if the printer is switched ON and operational. Check if the printer is connected to the network.
A copied job loses settings A copied job loses settings Introduction When you use the [Copy to] function in PRISMAsync Remote Manager you lose settings you have made. Explanation The job is copied with the original job settings. Settings which were added or changed via the local printer or via PRISMAsync Remote Manager are lost when you copy a job. See Copy jobs between printers on page 19.
Status and error messages Status and error messages Introduction Here is information on the status and error messages of PRISMAsync Remote Manager. Message Problem / Solution The connection to the printing system is initialising. This is no problem. This will happen during the startup phase of PRISMAsync Remote Manager. The initial connection to the printing system failed. This is no problem yet and we are retrying the connection. [Disconnected] The connection to the printing system is lost.
You cannot send jobs with PRISMAsync Remote Manager You cannot send jobs with PRISMAsync Remote Manager Introduction PRISMAsync Remote Manager is operational but you can not send jobs to a connected printing system. This problem can also happen if you use the [Copy to] function. This problem indicates there is something wrong with the LPR connection to that printing system. Explanation PRISMAsync Remote Manager uses the LPR protocol to send jobs to printing systems.
You cannot start PRISMAsync Remote Manager You cannot start PRISMAsync Remote Manager Introduction What can you do if you cannot start PRISMAsync Remote Manager. Settings Editor is operating and PRISMAsync Remote Manager is not 1. Check your browser and settings. See : Supported web browsers on page 9. 2. Check on the printing system if the PRISMAsync Remote Manager license is available. See Check the license on page 30 3. Check on the printing system if PRISMAsync Remote Manager is enabled.
Your job is not sent to the selected destination on the printing system Your job is not sent to the selected destination on the printing system Introduction When you use the +job button to send a job, the selected destination on the printing system is not reached. The job goes to another destination on the printing system. The same happens if you use drag and drop to a destination in the printer view.
Your job is not sent to the selected destination on the printing system 44 Chapter 5 - Problem solving PRISMAsync Remote Manager
Chapter 6 Views
The Schedule view The Schedule view Introduction Overview of the components in the [Job scheduler] view of PRISMAsync Remote Manager. The different components 1. Time line bar. The time line scales the [Job scheduler] view and displays up to a maximum of 8 hours. You can scale this time line with the buttons. You see all warnings for the connected printers in the time line. For a full description see The time line on page 46. 2. The + Job button. This button is used to submit jobs to a printer.
The time line Element Function Zoom the time line out. The ruler displays a longer period of time. Navigate through time towards the right. You can also use the horizontal scrollbar below the schedule. NOTE The Chrome browser supports the following hot keys: • Alt scroll wheel for zooming in and out. • Shift scroll wheel for horizontal scroll. Warning/error icons in the time line The time line can display warnings or errors for print jobs on any of the configured printers.
The printer overview The printer overview Definition Overview of the components in the printer view of PRISMAsync Remote Manager Introduction This view contains : • An tile for every configured printer. The tile contains the name of the printer and a link to the available media of the printer. Click on one of the printers to go to the printer view for that printer. • The current status each of the printers.
Submit job Some examples are Calibration required, Low on toner, Out of toner , Finisher offline etcetera. • Click on the printer tile to go to the printer view. The printer view allows the same functionality as the control panel of the printer. Only the bundle functionality is missing. For further information see The printer view on page 57. Click outside of the printer view to return to the main view.
Submit job extra settings Option Description [Media] Select the media that must be used for this job. This option is not accessible if the media is set in the selected [Automated workflow]. The default value is [As in document]. [Destination] Select the destination for your job on the selected printer. This can be one of the queues or DocBoxes on the selected printer. Local workflow setting on the printer can override your selected destination.
Submit job extra settings A sample view The different components • • • • At the top you see information about the jobs. In the middle you see a preview of the current job. Next to the preview you get an overview of the media used by the job. The bottom part shows all available settings that can be changed for the job. Job information This section shows different types of information about the current job. For example job name, number of pages and predicted run time on the printer.
Submit job extra settings NOTE Page programming is only available if the license is installed on the printer. Used media Gives an overview of all media used by the job. Click any of the displayed media to change the media type. Available settings You can change settings in the following categories: • [Media] • [Layout] • [Image] • [Finishing] • [Production] These settings are the same settings that are available on the PRISMAsync controller of the printer.
The Schedule The Schedule Introduction Overview of the components in the [Job scheduler] of PRISMAsync Remote Manager. The main items in the [Job scheduler] Overview of the jobs printing or scheduled for printing on the printers. This overview contains : • The jobs queued/scheduled for the printers. • Small thumbnails for easy recognition of the jobs. NOTE Thumbnails are not supported for the Océ VarioPrint 6000+. • Alerts for the user.
The button bar Button Function Delete the selected jobs or the [Stop after job] bar. You cannot delete jobs that are being printed. [Delete] Move the selected job to the [Waiting jobs]. You cannot move jobs that are being printed. [Move] [Print now] The [Print now] button allows to print a job immediately. The print system stops the active print job after the current set has finished. After this printing continues. Open the properties window to change the properties of the selected job.
Media status information Media status information Definition Each job in the [Schedule] contains a small coloured bar at the bottom. This coloured bar is an indication about the status of the media and output locations used by the job. You can use the Colour to determine if action is necessary. Colour Meaning Green No problems and no action required. Grey There is no information about this item.
Media status information A sample view of the consumables for a printer.
The printer view The printer view Introduction The printer view shows the jobs present in the different queues and DocBoxes of the printing system. In the Schedule view click one of the printers to open this view for that printer. The options present in this screen are the same as the options on the control panel of the printing system. The layout of the screen is slightly different. For additional information see the printer Operation guide.
The button bars Possible actions in this view Select one or more jobs and use the button bar to carry out the required action. See The button bars on page 58 for a description of the available actions and buttons. The button bars Definition Select one or more jobs in one of the printer queues and you will see a button bar with the functions described below. If there is not enough room, buttons can be combined under a [Collapse] button . Each location has different options.
The button bars Button Function Stop the print process, after the selected job is printed. [Stop after job] [Ticket] [To top] When you give the [Ticket] command, the job ticket print goes to the last position of the list of scheduled jobs. You can recognise the job ticket print by the prefix "Properties of" in front of the job name. To print a scheduled job as soon as possible but not immediately, use the [To top] function. The job goes to the first position of the list of scheduled jobs.
The button bars Button [Ticket] Function When you give the [Ticket] command, the job ticket print goes to the last position of the list of scheduled jobs. You can recognise the job ticket print by the prefix "Properties of" in front of the job name. The buttons for [DocBox] Button [Copy to] Function Copy the selected job to another printer. Creates a copy of the selected job on the selected target printer.
The button bars Button Function [Select] Select jobs based on the following options: • [All] • [None] • [Invert selection] • [Jobs with available media ] • [Jobs with a certain label ] • [Printed jobs] • [New jobs] [Ticket] When you give the [Ticket] command, the job ticket print goes to the last position of the list of scheduled jobs. You can recognise the job ticket print by the prefix "Properties of" in front of the job name. The opposite of [Lock]. It er-enables editing of the selected jobs.
The properties view The properties view Definition The properties view shows all possible settings for the selected job. The available settings depend on the type of print job and the printer capabilities. A sample view The different components • • • • At the top you see information about the jobs. In the middle you see a preview of the current job. Next to the preview you get an overview of the media used by the job. The bottom part shows all available settings that can be changed for the job.
The properties view Preview screen The preview screen shows a small representation of the first pages of the current job. On the left edge of the preview you see the page programming button. This button opens the page programming view. See The page programming view on page 64 NOTE Page programming is only available if the license is installed on the printer. Used media Gives an overview of all media used by the job. Click any of the displayed media to change it to your preference.
The page programming view The page programming view Introduction With the optional page programming function, you can create subsets and page ranges to apply different layout, media and finishing settings within the job. The page programming window alerts you when you make settings that do not match already defined job properties. PRISMAsync Remote Manager has the same functionality as the control panel on the printer.
The page programming view • In the middle you can see the subsets defined for the current job and a miniature preview of the pages. • At the bottom you see the settings that can be used for the subsets in this job. The action buttons Function Job setting What you can define Page adding. [Insert] Add a page before or after one or more page ranges or subsets. Subset or page range deletion. [Delete] Delete one or more page ranges or subsets. Selection of job parts.
The page programming view Task Procedure Combine and split subsets. 1. Select the subsets to combine. 2. Click [Merge] to create the new subset. Use [Split] to get the individual subsets. Change finishing settings. 1. Select the subsets which must apply the same finishing settings. 2. Click [Merge finishing] and select the subset to use the finishing settings. Use [Split finishing] to get the original finishing settings.
Index Index A A connection to one or more printers cannot be made at all...............................................................38 A copied job loses settings....................................39 Add a printer........................................................... 26 Add button.............................................................. 48 Add Remote printers.............................................. 28 lost settings.............................................................
Index Trouble shooting.................................................... 38 W Warnings................................................................. 46 WebSocket................................................................ 9 Y You cannot connect to PRISMAsync Remote Manager.................................................................. 42 You cannot print with PRISMAsync Remote Manager..................................................................
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