Operation Guide

Status and error messages
Introduction
Here is information on the status and error messages of PRISMAsync Remote Manager.
Message Problem / Solution
The connection to the printing system is initial-
ising. This is no problem.
This will happen during the startup phase of
PRISMAsync Remote Manager.
The initial connection to the printing system
failed. This is no problem yet and we are retry-
ing the connection.
[Disconnected] The connection to the printing system is lost.
The printing system might be switched OFF or
disconnected from the network.
There is no automatic recovery for this. Use
the F5 key to refresh the screen. This action
will try to reconnect the printing system.
A Connection to one or more printers cannot
be made at all.
• Check if the printer is switched ON and op-
erational.
• Check if the printer is connected to the net-
work.
• Check the settings you made in
Add a print-
er on page 26.
• Check that date, time and timezone are set
to the same values for all connected print-
ers. (same as PRISMAsync Remote Manag-
er)
PRISMAsync Remote Manager does not start.
Your browser does not have websocket sup-
port.
See : Supported web browsers on page 9
Status and error messages
40
Chapter 5 - Problem solving
PRISMAsync Remote Manager