User's Manual

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5. Hot Folders
Complete instructions on how to user the Hot Folders features are provided in "Utilities.pdf" in the User
Documentation CD and Hot Folders Help.
6. Trouble Shooting
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In a printed image, if there are cases that a partial image is not rendered, an unnecessary line is added,
an object is missing, or a line is not drawn. In such cases, one of the following reasons may be the
cause. Follow the instruction below to remove the cause of problem.
A) Check the unsent (original) PDF file if the same problem can be seen. If you see the same
problem, please make corrections on the original PDF le data.
B) Check the job processed at the True Flow system if the same problem can be seen. If you see
the same problem, please contact the True Flow system engineer.
If you still have trouble, please contact the Canon service personnel.
 
If overlaps of continuous images cause a new image patter (moiré), one of following reasons may be
the cause. Follow the instruction below to remove the cause of problem.
A) Check the unsent (original) PDF file if the same problem can be seen. If you see the same
problem, please make corrections on the original PDF le data.
B) Check the job processed at the True Flow system if the same problem can be seen. If you see
the same problem, please contact the True Flow system engineer.
C) If the job le has no problem, change the Halftone print option setting and print the job.
If you still have trouble, please contact the Canon service personnel.