User's Manual
One of the following reasons can be the cause. Follow the instructions below to remove the cause of
problem.
A) Check the unsent (original) PDF file if the same problem can be seen. If you see the same
problem, please make corrections on the original PDF le data.
B) Check the job processed at the True Flow system if the same problem can be seen. If you see
the same problem, please contact the True Flow system engineer.
C) If the job file has no problem, go to the Command WorkStation to see if the print option
settings are done properly. To check the settings, follow the instructions below.
1. From the Command WorkStation menu, right-click the job and select “Properties”. The
Job Property dialog will open.
2. In the Color icon, click “Expert Setting” button. The Expert Setting dialog box will open.
3. Check if “Print gray as black” is activated. If not, activate the option and re-print the job.
If you still have trouble, please contact the Canon service personnel.
One of the following reasons can be the cause. Follow the instructions below to remove the cause of
problem.
A) Check the unsent (original) PDF file if the same problem can be seen. If you see the same
problem, please make corrections on the original PDF le data.
B) Check the job processed at the True Flow system if the same problem can be seen. If you see
the same problem, please contact the True Flow system engineer.
C) If the job file has no problem, go to the Command WorkStation to see if the print option
settings are done properly. To check the settings, follow the instructions below.
1. From the Command WorkStation menu, right-click the job and select “Properties”. The
Job Property dialog will open.
2. In the Color icon, click “Expert Setting” button. The Expert Setting dialog box will open.
3. If Print gray as black print option is set to “Text/Graphic/Image”, change it to “Text/
Graphic” or “O” and re-print the job.
If you still have trouble, please contact the Canon service personnel.