Troubleshooting Large-Format Printers Basic Guide 2 This Basic Guide includes three booklets. Be sure to read " Safety Precautions" in the first booklet, Printer Operations. Printer Operations 1 Safety Precautions ........................................2 Types of Manuals .............................................5 Documentation Conventions ............................6 Parts .................................................................8 Loading Rolls on the Roll Holder ....................
Troubleshooting This section gives troubleshooting tips in case of problems. Paper Problems Phenomenon Cause Corrective Action Roll paper cannot be inserted into the paper feed slot The roll paper is warped. Straighten out curls and reload the roll. Paper is jammed by the paper feed Remove the jammed paper. slot. (→ , If Roll Paper Jams) (→ , If a Sheet Jams) After a roll was advanced, the paper was manually pulled out by force, closing the Paper Feed Slot.
Troubleshooting Printing Does Not Start Phenomenon Cause Corrective Action The Data Reception Lamp on the Control Panel does not light up The printer is not on. Make sure the power cord is securely plugged in, all the way. Press the Power button to turn on the printer. The printer is not selected in the printer driver. (The printer is in Sleep mode.) In Windows, select the printer by clicking Select Printer or Printer in the printing dialog box and try printing again.
Troubleshooting The printer stops during a print job Phenomenon Status Corrective Action An error message is shown on the Display Screen An error message is displayed during printing. Check the error message and take action as necessary. (→ , Error Messages) The last portion of roll paper was used during a print job, and paper could not be advanced because the trailing edge is taped to the roll. Remove the used roll and insert a new roll.
Troubleshooting Problems with the Printing Quality Phenomenon Cause Corrective Action Printing is faint You may be printing on the wrong side of the paper. Print on the printing surface. The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clogged. (→"Checking for Nozzle Clogging," User Manual) Because the printer was left After the ink tanks have been installed for 24 hours, without ink tanks installed for some run Head Cleaning B from the Control Panel.
Troubleshooting Phenomenon Cause Corrective Action Paper rubs against the printhead The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver. (→ , Loading Rolls in the Printer) (→ , Loading Sheets in the Printer) Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Press the Stop button and stop printing. 2.
Troubleshooting Phenomenon Cause Corrective Action The edges of the paper are dirty The Platen has become dirty after borderless printing or printing on small paper. Open the Top Cover and clean the Platen. (→ , If Paper is Soiled) The type of paper as specified on Make sure the same type of paper is specified on the the printer does not match the type printer as in the printer driver. specified in the printer driver.
Troubleshooting Phenomenon Cause Corrective Action The surface of the paper is dirty The Paper Retainer is soiled. Clean the Paper Retainer. (→ , If Paper is Soiled) You are using a paper that does not dry easily. In the Control Panel menu, set Roll DryingTime to at least 1 min. (→ , Menu Map) When paper that does not dry easily is used for printing, it may curl during printing and touch the output tray. In this case, in the Control Panel menu, set Scan Wait Time to an option other than Off.
Troubleshooting Phenomenon Cause Corrective Action Printed colors are inaccurate Color adjustment has not been activated in the Advanced Settings of the printer driver. In the Advanced Settings of the printer driver, access Color Settings in Color Mode to adjust colors. Colors have not been adjusted on the computer or monitor. Refer to the computer and monitor documentation to adjust the colors. Adjust the settings of the color management software, referring to the software documentation as needed.
Troubleshooting Phenomenon Cause Corrective Action Banding in different colors occurs The paper feed amount is out of adjustment. Adjust the feed amount. (→"Adjusting the Feed Amount," User Manual) If printed sheets are affected by banding in different colors by the trailing edge (about 20–30 mm (0.8–1.2 in) from the edge), try adjusting the feed amount of the trailing edge of sheets.
Troubleshooting Phenomenon Cause Corrective Action Colors in printed images are uneven Line Drawing/Text is selected In Print Priority in the Advanced Settings of the when printing images in many solid printer driver, choose Image. colors. You are printing on paper that curls Printed colors may appear uneven on the leading easily. edge of paper that is susceptible to curling.
Troubleshooting Phenomenon Cause Corrective Action Image edges are blurred or white banding occurs The Platen suction is too strong. In the Control Panel menu, reduce the level of VacuumStrngth. (→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual) Close the blue Switch on the platen so that it matches the paper size. (→"Setting the Blue Switch on the Platen," User Manual) The Printhead is set too high in the In the Control Panel menu, use a lower Head Height Control Panel menu. setting.
Troubleshooting Phenomenon Cause Corrective Action Images are printed crooked In the Control Panel menu, Skew Check Lv. is set to Loose or Off. In the Control Panel menu, set Skew Check Lv. to High Accuracy or Standard. Documents are printed in monochrome In the Advanced Settings of the printer driver, Monochrome or Monochrome (Photo) is specified in Color Mode. In the Advanced Settings of the printer driver, specify Color in Color Mode and try printing again. The Printhead nozzles are clogged.
Troubleshooting Phenomenon Cause Corrective Action Lines are misaligned The Printhead alignment is not adjusted. Adjust the Printhead alignment. (→ , If Vertical Lines are Warped or Colors are Misaligned) (→"Manual Adjustment to Straighten Lines and Colors (Head Posi. Adj.)," User Manual) The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver.
Troubleshooting Cannot Print Over Network Phenomenon Cause Corrective Action Cannot connect the printer to the network The Ethernet cable is not connected correctly to the printer's Ethernet port. 1. Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Setup Guide. 2. Make sure the Link indicator is lit. The top and bottom indicators are lit if the printer is connected via 1000Base-T.
Troubleshooting Phenomenon Cause Corrective Action Cannot print over AppleTalk or Bonjour networks The AppleTalk protocol is not enabled on the printer. Activate AppleTalk on the printer. (→"Configuring the Printer's AppleTalk Network Settings," User Manual) The computer you are trying to print from is not configured correctly. Make sure the computer's AppleTalk settings are configured correctly.
Troubleshooting Other Problems Phenomenon Cause Corrective Action The printer does not go on The printer is unplugged. Plug the power cord into the outlet, and then turn on the printer. The specified voltage is not supplied. Check the voltage of the outlet and breaker. Use a power source that conforms to the printer specifications. (→"Specifications," User Manual) The printer takes time to start up The printer may have shut down incorrectly last time.
If Roll Paper Jams Clear jammed roll paper as follows. If paper from a roll becomes jammed, Paper jam is shown on the Display Screen of the Control Panel. Remove the jammed paper as follows. • For instructions on removing scraps from the paper feed slot after clearing jammed roll paper, see the following procedure. (→"Clearing Jammed Paper (Paper Feed Slot)," User Manual) Prepare to remove the jammed paper 1 Open the Roll Feed Unit Cover.
If Roll Paper Jams Clear any jammed paper from inside the Top Cover 1 2 3 Open the Top Cover and move the Carriage to the side. Clear any jammed paper from inside the Top Cover. After removing the paper, make sure there are no other scraps of paper in the printer. Close the Top Cover. • Do not move the Carriage over jammed paper. This may damage the Printhead. 4 Press the OK button.
If Roll Paper Jams Clear any jammed paper from near the Paper Feed Slot for rolls 1 2 3 Open the Roll Feed Unit Cover. Remove the jammed paper from the Paper Feed Slot. After removing the paper, make sure there are no other scraps of paper in the printer. If paper is jammed deep in the Paper Feed Slot, remove the roll feed unit, and then clear the paper jam. (→"Clearing Jammed Paper (Paper Feed Slot)," User Manual) Press the OK button.
If a Sheet Jams Clear jammed sheets as follows. If a sheet you have fed manually becomes jammed, Paper jam is shown on the Display Screen of the Control Panel. Remove the jammed paper as follows. Prepare to remove the jammed paper 1 Press the OK button. Clear any jammed paper from inside the Top Cover 1 2 3 Open the Top Cover and manually move the Carriage to the side. Clear any jammed paper from inside the Top Cover.
If a Sheet Jams Clear any jammed paper near the Paper Feed Slot 1 2 Remove the jammed paper from the Paper Feed Slot. After removing the paper, make sure there are no other scraps of paper in the printer. If paper is jammed deep in the Paper Feed Slot, remove the roll feed unit, and then clear the paper jam. (→"Clearing Jammed Paper (Paper Feed Slot)," User Manual) Press the OK button. Clear any jammed paper near the Ejection Guide 1 2 Remove the jammed paper from the Output Tray.
If Paper is Soiled Clean inside the top cover of the printer as follows. Clean inside the Top Cover about once a month to maintain better printing quality and help prevent problems. Also clean inside the Top Cover in the following situations to ensure optimal operation.
If Paper is Soiled 6 If paper dust has accumulated in the Vacuum holes (a) on the Platen or in the Borderless Printing Ink Grooves (b), use the Cleaning Brush (c), provided with the printer, to wipe it away. b a c • If the Cleaning Brush is dirty, rinse it in water. 7 Using a damp cloth that you have wrung out completely, wipe inside the Top Cover to clean it. Wipe away any ink residue on the Platen as a whole, on the Paper Retainer, Borderless Printing Ink Grooves, and blue Switch.
If Printing is Faint Clean the printhead as follows. If printing is faint, cleaning the Printhead may improve results. Choose one of two types of Printhead cleaning (Head Cleaning A or Head Cleaning B), depending on the problem to resolve. • Head Cleaning A Use this mode if printing is faint or contains foreign substances. This method of cleaning consumes the least amount of ink. It takes about six minutes to complete.
If Vertical Lines are Warped or Colors are Misaligned This section describes how to perform automatic adjustment of the printhead to straighten lines and colors. If vertical lines in printed documents are warped or colors are out of alignment, execute Head Posi. Adj.. The printer will print and read a test pattern, and the Printhead position will be adjusted automatically. There are three modes for automatic Printhead adjustment: Auto(Standard), Auto(Advanced) and Auto(Expansion).
If Vertical Lines are Warped or Colors are Misaligned Perform adjustment as follows. 1 2 Load paper. (→ , Loading Rolls on the Roll Holder) (→ , Loading Rolls in the Printer) (→ , Loading Sheets in the Printer) On the Tab Selection screen of the Control Panel, press ◄ or ► to select the Settings/Adj. tab ( ). • If the Tab Selection screen is not displayed, press the Menu button. 3 4 5 6 7 Press the OK button. The Set./Adj. Menu is displayed.
If Banding Occurs This topic describes how to adjust the feed amount automatically. If printed images are affected by banding in different colors across the sheet, execute Adj. Quality for automatic adjustment of the paper feed amount. There are two modes of automatic adjustment to correct banding: Auto(GenuinePpr) and Auto(OtherPaper). In either mode, the printer prints and reads a test pattern for automatic adjustment of the feed amount.
If Banding Occurs 2 On the Tab Selection screen of the Control Panel, press ◄ or ► to select the Settings/Adj. tab ( ). • If the Tab Selection screen is not displayed, press the Menu button. 3 4 5 6 7 8 Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Adjust Printer, and then press the OK button. Press ▲ or ▼ to select Feed Priority, and then press the OK button. Press ▲ or ▼ to select Adj. Quality, and then press the OK button.
If Line Length Does Not Match Adjust the length of printed lines as follows. To ensure that lines in CAD drawings are printed at exactly the right length, use Adjust Length to adjust the amount that paper is advanced. There are two options in Adjust Length: AdjustmentPrint and Change Settings. • AdjustmentPrint After a test pattern is printed, you will measure the discrepancy based on the results of printing. • Change Settings No test pattern is printed.
If Line Length Does Not Match 3 4 5 6 7 Press the OK button. The Set./Adj. Menu is displayed. Press ▲ or ▼ to select Adjust Printer, and then press the OK button. Press ▲ or ▼ to select Feed Priority, and then press the OK button. Press ▲ or ▼ to select Adjust Length, and then press the OK button. Press ▲ or ▼ to select AdjustmentPrint or Change Settings, and then press the OK button. When you select AdjustmentPrint, a test pattern is printed for you to measure the scale and calculate the discrepancy.
Error Messages Respond to error messages as follows. Error messages Check the message and take the appropriate action. • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Before borderless printing, move the blue platen switch. Blue platen switch is dirty. Borderless printng not possible. Calibration There is a problem with the multi-sensor. Cannot adjust paper feed. Cannot adjust printhead. Cannot calibrate. Cannot cut paper.
Error Messages • • • • • • • • • • • • • • • • • • • Parts replacement time has passed. PHeads: wrong pos. Prepare for parts replacement. Roll feed unit error. Roll paper is not securely in contact with roll holder. Roll printing is selected. Roll printing is selected, but manual paper is loaded. The mail box is full. The paper is too small. The paper is too small. The roll is empty. This paper cannot be used. Too many jobs for mail box. Unknown file. Wrong ink tank. Wrong maintenance cartridge.
Error Messages Error Message Cause Corrective Action GARO Wxxxx (x represents a number) There is a problem with the print job. Try printing again, using the correct printer driver. No ink left. There is no ink left. Open the Ink Tank Cover and replace the Ink Tank for which the Ink Lamp is flashing. (→ , Replacing Ink Tanks) Ink insufficient. The ink level is low, so you cannot print, clean the Printhead, or do other operations that require ink. Press ▲ or ▼ to select Rep.
Error Messages Error Message Cause Corrective Action End of paper feed. You are pressing the ▲ button on the Control Panel and trying to rewind the roll to the edge. Release the ▲ button. Calibration There is a problem with the multi-sensor. The performance of a sensor Press the OK button and cancel calibration. Contact inside the printer may be impaired. your Canon dealer for assistance. Excessive temperature or humidity.
Error Messages Error Message Cause Corrective Action This paper cannot be used. Paper that is too large for the printer has been loaded. Press the OK button and load paper of the correct size. (→"Paper Sizes," User Manual) Paper that is too small for the printer has been loaded. Press the OK button and load paper of the correct size. (→"Paper Sizes," User Manual) Paper has been loaded that is too small to print the test pattern for printhead adjustment or nozzle checking.
Error Messages Error Message Cause Corrective Action Wrong paper feed slot for manual paper. The Paper Feed Slot used to load the sheet is different from the Paper Feed Slot specified in Paper Source in the printer driver. Load the sheet in the Paper Feed Slot matching the printer driver Paper Source setting as follows. 1. Press ▲ or ▼ to select Eject Paper, and then press the OK button to stop printing. The sheet is now ejected. 2.
Error Messages Error Message Cause Corrective Action Borderless printng not possible. The print job received specifies a type or width of paper that is not compatible with borderless printing. Follow these steps to change the settings of the print job to enable borderless printing. 1. Press ▲ or ▼ to select Stop Printing, and then press the OK button to stop printing. 2. Make sure the correct printer driver for the printer is selected and try printing again.
Error Messages Error Message Cause Corrective Action Borderless printng not possible. The paper is loaded askew. Press ▲ or ▼ to select Change Paper and straighten the paper so that the edges are between the ink grooves for borderless printing. Insert the roll firmly until it touches the flange of the Roll Holder. For borderless printing on A1 (594 mm or 23.4 in) or A2 (420 mm or 16.5 in) rolls, attach the Spacer for Borderless Printing on the Roll Holder.
Error Messages Error Message Cause Corrective Action x printhead error (x is L, R, or not There is a problem with the displayed) Printhead. Follow these steps to replace the Printhead. 1. Open the Top Cover. 2. Replace the Printhead L with a new one if "Printhead L" is displayed and the Printhead R if "Printhead R" is displayed. If neither left or right is indicated, replace both Printhead L and Printhead R with new ones. (→ , Replacing the Printhead) Follow these steps to replace the Printhead. 1.
Error Messages Error Message Cause Corrective Action Cannot adjust printhead. The Printhead nozzles are clogged. Execute Head Posi. Adj. again, as follows. 1. Press the OK button to clear the error. 2. Print a test pattern to check the nozzles. (→"Checking for Nozzle Clogging," User Manual) 3. Clean the Printhead if the nozzles are clogged. (→ , If Printing is Faint) 4. Execute Head Posi. Adj. again.
Error Messages Error Message Cause Corrective Action Maint. cart. The level is low The Maintenance Cartridge is almost full. You can continue to print, but prepare a new Maintenance Cartridge to use when the message for replacement is displayed. Maintenance cartridge problem. An incompatible or used Maintenance Cartridge has been installed. Install an unused Maintenance Cartridge specified for use with the printer. (→ , Replacing the Maintenance Cartridge) Maintenance cartridge full.
Error Messages Error Message Cause Corrective Action The paper is too small. The loaded paper is too small. (When you are attempting to print a test print sheet or other printer status information.) Replace the roll with a roll 10 inches in width or larger as follows. 1. Press ▲ or ▼ to select Change Paper, and then press the OK button to remove the roll. (→ , Removing the Roll from the Printer) (→"Removing Rolls from the Roll Holder," User Manual) 2.
Error Messages Error Message Cause Corrective Action Paper not aligned with right guide. When paper was loaded, it was not Follow these steps to reload the sheet. aligned with the guide on the right 1. Press the OK button to clear the error. side. 2. Adjust the right edge of the sheet to make it parallel to the right Paper Alignment Line and the trailing edge of the sheet to make it parallel to the paper alignment line under the Paper Retainer. Paper size not detected.
Error Messages Error Message Cause Corrective Action MediaType Mismatch When Detect Mismatch in the Control Panel menu is set to Pause, the type of paper loaded does not match the type specified in the printer driver. Follow these steps to ensure the paper type matches on the printer and in the printer driver. 1. Press ▲ or ▼ to select Stop Printing, and then press the OK button to stop printing. 2. Replace the loaded paper with paper of the type and size you have specified in the printer driver.
Error Messages Error Message Cause Corrective Action PaprWidth Mismatch When Detect Mismatch in the Control Panel menu is set to Pause or Warning, the width of the loaded roll does not match the width specified in Fit Roll Paper Width in the printer driver. Press ▲ or ▼ to select Print, and then press the OK button to resume printing. However, note that this error may cause paper jams and affect the printing quality. Press ▲ or ▼ to select Stop Printing, and then press the OK button to stop printing.
Error Messages Error Message Cause Corrective Action Cannot cut paper. There are sheets left on the Ejection Guide. 1. Press the OK button and remove the paper. 2. Load paper. 3. If Not finished printing. Finish printing remaining jobs? is shown on the Display Screen, press the OK button. Printing will resume, starting from the page on which the error occurred. (→ , Loading Rolls in the Printer) There is a foreign object by the Output Tray, obstructing the Cutter Unit. 1.
Error Messages Error Message Cause Corrective Action Roll printing is selected, but manual paper is loaded. A print job for rolls was received when a sheet is loaded. Follow these steps to load and print on a roll. 1. Press ▲ or ▼ to select Eject Paper, press the OK button, and remove the sheet. (→ , Removing Sheets) 2. Load a new roll. (→ , Loading Rolls in the Printer) The printer now starts printing the print job. Press ▲ or ▼ to select Stop Printing, and then press the OK button to stop printing.
Error Messages Error Message Cause Corrective Action Roll paper is not securely in contact with roll holder. When the roll was loaded, the roll was not inserted firmly all the way on the Roll Holder. Follow these steps to reload the roll. 1. Press the OK button and remove the roll holder from the printer. 2. Insert the roll firmly on the Roll Holder until it touches the flange. (→ , Loading Rolls on the Roll Holder) 3. Load the Roll Holder in the printer. Roll feed unit error.
Index a t Adj. Quality (adjustment quality) ................................. 28 Adjust Length.............................................................. 30 Top Cover ................................................................... 23 v b Vacuum holes ............................................................. 24 Banding ...................................................................... 28 Borderless Printing Ink Grooves .................................
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