Troubleshooting Large-Format Printers 2 This Basic Guide includes three booklets. Be sure to read " Safety Precautions" in the first booklet, Printer Operations. Printer Operations Basic Guide 1 Safety Precautions ........................................2 Types of Manuals .............................................5 Documentation Conventions ............................6 Parts .................................................................8 Attaching the Roll Holder to Rolls ...................
Troubleshooting This section gives troubleshooting tips in case of problems. Paper Problems Phenomenon Cause Corrective Action Roll paper cannot be inserted into the paper feed slot The roll paper is warped. Straighten out curls and reload the roll. If paper cannot be advanced from Roll 2 (Lower), the Roll Unit Cable is disconnected. Connect the Roll Unit Cable firmly to the Roll Unit Power Supply Inlet and the inlet on the roll unit. Cannot load sheets The paper source selection is incorrect.
Troubleshooting Printing Does Not Start Phenomenon Cause Corrective Action The Data lamp on the Control Panel does not light up The printer is not on. Make sure the power cord is securely plugged in, all the way. Press the Power button to turn on the printer. The target printer was not selected In Windows, select the printer by clicking Select when printing. (The printer is in Printer or Printer in the printing dialog box and try Sleep mode.) printing again.
Troubleshooting The printer stops during a print job Phenomenon Status Corrective Action An error message is shown on the Display Screen An error message is displayed during printing. Check the error message and take action as necessary. (→ , Error Messages) The last portion of roll paper was used during a print job, and paper could not be advanced because the trailing edge is taped to the roll. Remove the used roll and insert a new roll.
Troubleshooting Problems with the Printing Quality Phenomenon Cause Corrective Action Printing is faint You may be printing on the wrong side of the paper. Print on the printing surface. The Printhead nozzles are clogged. Print a test pattern to check the nozzles and see if they are clogged. (→"Checking for Nozzle Clogging," User Manual) Because the printer was left After the ink tanks have been installed for 24 hours, without ink tanks installed for some run Head Cleaning B.
Troubleshooting Phenomenon Cause Corrective Action Paper rubs against the printhead The type of paper specified in the printer driver does not match the type loaded in the printer. Load paper of the same type as you have specified in the printer driver. (→ , Loading Rolls in the Printer) (→ , Loading Sheets in the Printer) Make sure the same type of paper is specified in the printer driver as you have loaded in the printer. 1. Hold down the Stop button for a second or more to cancel printing. 2.
Troubleshooting Phenomenon Cause Corrective Action The edges of the paper are dirty The Platen has become dirty after borderless printing or printing on small paper. Open the Top Cover and clean the Platen. (→ , If Paper is Soiled) The type of paper as specified on Make sure the same type of paper is specified on the the printer does not match the type printer as in the printer driver. specified in the printer driver.
Troubleshooting Phenomenon Cause Corrective Action The surface of the paper is dirty The Paper Retainer is soiled. Clean the Paper Retainer. (→ , If Paper is Soiled) You are using a paper that does not dry easily. In the Control Panel menu, set Roll DryingTime to at least 1 min.. (→"Main Menu Settings," User Manual) When paper that does not dry easily is used for printing, it may curl during printing and touch the Output Tray.
Troubleshooting Phenomenon Cause Corrective Action Banding in different colors occurs The paper feed amount is out of adjustment. Adjust the feed amount. (→"Adjusting the Feed Amount," User Manual) Printing does not proceed smoothly because print jobs are interrupted during transmission. Exit other applications and cancel other print jobs. In the printer menu, Print Length is specified in Feed Priority. Selecting Band Joint may improve printing results.
Troubleshooting Phenomenon Cause Corrective Action Colors in printed images are uneven Line Drawing/Text is selected Specify Image in the printer driver. when printing images in many solid colors. You are printing on paper that curls Printed colors may appear uneven on the leading easily. edge of paper that is susceptible to curling. Increase the level of suction holding the paper against the Platen or specify a margin of 20 mm (0.79 in.) or more for the leading edge.
Troubleshooting Phenomenon Cause Corrective Action Image Edges are Blurred or White Banding Occurs The Platen suction is too strong. Set VacuumStrngth to Weakest. (→"Adjusting the Vacuum Strength (VacuumStrngth)," User Manual) Close the blue Switch on the platen so that it matches the paper size. (→"Setting the Blue Switch on the Platen," User Manual) The Printhead is set too high. Lower the Printhead.
Troubleshooting Phenomenon Cause Corrective Action Documents are printed crooked Skew Check Lv. has been set to Loose or Off. Choose Standard in Skew Check Lv.. Width Detection has been set to Off. Choose On in Width Detection. In the Advanced Settings of the printer driver, Monochrome, Monochrome (BK ink), or Monochrome Bitmap is specified in Color Mode. In the Advanced Settings of the printer driver, specify Color in Color Mode and try printing again. The Printhead nozzles are clogged.
Troubleshooting Cannot Print Over Network Phenomenon Cause Corrective Action Cannot connect the printer to the network The Ethernet cable is not connected correctly to the printer's Ethernet port. 1. Make sure the printer is connected to the network with the correct Ethernet cable, and then turn the printer on. For instructions on connecting the cable, refer to the Setup Guide. 2. Make sure the Link indicator is lit.
Troubleshooting Phenomenon Cause Corrective Action Cannot print over AppleTalk or Bonjour networks The AppleTalk protocol is not enabled on the printer. Activate AppleTalk on the printer. (→"Configuring the Printer's AppleTalk Network Settings," User Manual) The computer you are trying to print from is not configured correctly. Make sure the computer's AppleTalk settings are configured correctly.
Troubleshooting HP-GL/2 Problems Phenomenon Cause Corrective Action Lines or images are missing in the HP-GL/2 data that was printed. The memory is full. Check the size of the data in the print job. An HP-GL/2 command not supported by this printer was received. Check the print job and settings. The printer has received print data that includes HP RTL commands when Auto Rotate is On. Set Auto Rotate to Off before attempting to print again.
Troubleshooting Other Problems Phenomenon Cause Corrective Action The printer does not go on The printer is unplugged. Plug the power cord into the outlet, and then turn on the printer. The specified voltage is not supplied. Check the voltage of the outlet and breaker. Use a power source that conforms to the printer specifications. (→"Specifications," User Manual) The printer makes a sound during operation. The following sounds do not indicate a problem with the printer.
Troubleshooting Phenomenon Cause Corrective Action Messages advising to check the maintenance cartridge are not cleared The printer has not detected the new Maintenance Cartridge that was used to replace the old one. Remove the new Maintenance Cartridge you have just installed and insert it again firmly. The printer consumes a lot of ink Many full-page color images are printed. In print jobs such as photos, images are filled with color. This consumes a lot of ink.
If Roll Paper Jams Clear jammed roll paper as follows. If roll paper jams, follow the steps below to remove jams. • If you cannot find the scrap or paper jam, look for the paper in the lower part of the printer and inside the top cover. (→"Troubleshooting When Paper Jams are not Found," User Manual) 1 2 3 Turn the printer off. (→"Turning the Printer On and Off," User Manual) Open the Top Cover. If the Carriage is out, move the Carriage out of the way, away from the paper.
If Roll Paper Jams 4 If the Cutter is out, move the Cutter to the right side, away from the paper. • If the Cutter is on the left side, be sure to move it to the right. If the Cutter is on the left side when you turn the printer on, the printer may rip the paper. 5 6 Lift the Release Lever. Holding the paper on both sides, pull the jammed portion out toward the front. Use a scissors or cutting tool to cut away the printed or wrinkled portion.
If Roll Paper Jams 7 If the Carriage is on the left, move the Carriage to the right until it stops. • Always move the Carriage to the right side. If the Carriage is on the left, a Carriage error may occur when you turn on the printer. 8 Hold the edge of the roll paper in the middle as you gently pull it evenly to the position of the Ejection Guide (a). Align the right side of the roll paper with the Paper Alignment Line (b), keeping this side parallel to the line, and then lower the Release Lever.
If a Sheet Jams Clear jammed sheets as follows. If a sheet jams, follow the steps below to remove it. 1 2 3 4 5 Turn the printer off. (→"Turning the Printer On and Off," User Manual) Open the Top Cover. If the Carriage is out, move the Carriage out of the way, away from the paper. Lift the Release Lever. Hold the paper and pull it out, toward the front. • If you cannot find the scrap or paper jam, look for the paper in the lower part of the printer and inside the top cover.
If a Sheet Jams 6 If the Carriage is on the left, move the Carriage to the right until it stops. • Always move the Carriage to the right side. If the Carriage is on the left, a Carriage error may occur when you turn on the printer. 7 8 Lower the Release Lever and close the Top Cover. Turn the printer on.
If Paper is Soiled Clean inside the top cover of the printer as follows. Clean inside the Top Cover to maintain better printing quality and help prevent problems. Also clean inside the Top Cover in the following situations to ensure optimal operation.
If Paper is Soiled • Do not touch the Linear Scale (a), Carriage Shaft (b), or Ink Tube Stabilizer (c). Avoid cleaning where the Carriage is retracted, in position (d) or (e). This may damage the printer. a c b e d • If the Cleaning Brush is dirty, rinse it in water. 3 Using a damp cloth that you have wrung out completely, wipe away dirt or paper dust (debris from cutting) inside the Top Cover.
If Printing is Faint Clean the printhead as follows. Cleaning the Printhead may help clear nozzles that are clogged. Choose one of two Printhead cleaning modes (Head Cleaning A or Head Cleaning B), depending on the problem to resolve. • You can specify a number of pages in the printer's Noz. Check Freq. menu for automatic nozzle checking and cleaning every time you finish printing that quantity.
OK If Vertical Lines are Warped or Colors are Misaligned This section describes how to perform automatic adjustment of the printhead to straighten lines and colors. If printed vertical lines are warped or colors are out of alignment, adjust the Printhead alignment. Use Auto Head Adj. to have the printer print and read a test pattern for automatic adjustment of the printhead. Auto Head Adj. offers two modes, Standard Adj. and Advanced Adj.. Standard Adj.
If Vertical Lines are Warped or Colors are Misaligned Execute Auto Head Adj. as follows. 1 2 3 4 5 6 7 Load the paper. (→ , Attaching the Roll Holder to Rolls) (→ , Loading Rolls in the Printer) (→ , Loading Sheets in the Printer) Press the Menu button to display MAIN MENU. OK Press ▲ or ▼ to select Adjust Printer, and then press the ► button. Press ▲ or ▼ to select Auto Head Adj., and then press the ► button. Press ▲ or ▼ to select Standard Adj. or Advanced Adj., and then press the ► button.
If Banding Occurs This topic describes how to adjust the feed amount automatically. OK If printed images are affected by banding in different colors, adjust the amount that paper is fed. Auto Band Adj. offers two modes, Standard Adj. and Advanced Adj.. Use Advanced Adj. if Standard Adj. does not eliminate banding, or when using paper other than genuine Canon paper or paper for purposes other than checking output. Always check the Feed Priority setting before using Auto Band Adj..
If Banding Occurs 3 4 5 6 7 Press ▲ or ▼ to select Adjust Printer, and then press the ► button. Press ▲ or ▼ to select Auto Band Adj., and then press the ► button. Press ▲ or ▼ to select Standard Adj. or Advanced Adj., and then press the ► button. Press ▲ or ▼ to select Yes, and then press the OK button. A test pattern is printed for band adjustment. Adjustment is now finished if you have printed on a roll or a sheet of A2 size or larger.
If Line Length Does Not Match Adjust the length of printed lines as follows. OK Use Adjust Length to ensure that lines in CAD drawings are printed at exactly the right length. In the Adjust Length menu, choose the mode of length adjustment (A:High or B:Standard/Draft) that suits your particular printing application. • A:High: This setting is applied when Highest or High is selected in Print Quality in the printer driver.
If Line Length Does Not Match 3 4 5 6 Press ▲ or ▼ to select Adjust Printer, and then press the ► button. Press ▲ or ▼ to select Adjust Length, and then press the ► button. Press ▲ or ▼ to select A:High or B:Standard/Draft, and then press the ► button. Press ▲ or ▼ to select Yes, and then press the OK button. A test pattern is printed for adjustment based on the amount of paper stretching or shrinkage. The scale bar shows "Millimeter" in 50 mm units and "Inch" in 1 inch units.
Error Messages Respond to error messages as follows. Error messages Check the message and take the appropriate action. • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Before borderless printing, move the blue platen switch. Blue platen switch is dirty. Borderless printng not possible. Borderless printng not possible. Paper stretched or shrank. Cannot adjust band. Cannot adjust printhead. Cannot print as selected. Another roll is in use.
Error Messages • • • • • • • • • • • • • • • • • • • • • • • • • • • • Printhead error Problem with Printhead Regular printing is selected, but a roll is loaded. Rel lever is in wrong position. Remaining level of the ink cannot be correctly detected. Rewinding error. Roll feed unit error. Roll printing is selected, but sheets are loaded. Roll printing is selected. Roll x is empty. (x is 1 (Upper) or 2 (Lower)) (The roll is empty.: iPF815) Roll x is selected.
Error Messages Error Message Cause Corrective Action GARO Wxxxx (x represents a number) There is a problem with the print job. Try printing again, using the correct printer driver. GL2: W0502 The parameter is out of range. A parameter specified in a HPGL/2 command is out of the supported range. Check the print job. GL2: W0504 This command is not supported. The printer has received an unsupported HP-GL/2 command. Check the print job. GL2: Wxxxx The memory is full.
Error Messages Error Message Cause Corrective Action Top cover is open. The printer has detected that the Top Cover is open. Open the Top Cover fully, remove any foreign objects, and close the Top Cover again. If the error occurs again, close the Top Cover, turn off the printer, and wait a while before restoring power. ERROR Exxx-xxxx (x represents a letter or number) An error requiring service may have occurred.
Error Messages Error Message Cause Corrective Action Insufficient paper for job The printer has received a print job longer than the amount of roll paper left when ManageRemainRoll in the printer menu is On and one of the following settings is selected. • During HP-GL/2 printing, GL2 Settings > Media Source in the printer menu is set to an option other than Automatic. • The Media Take-up Unit is in use. Press the Online button to resume printing.
Error Messages Error Message Cause Corrective Action This paper cannot be used. Paper that is too large for the printer has been loaded. Lift the Release Lever and load paper of the correct size. (→"Paper Sizes," User Manual) Paper that is too small for the printer has been loaded. Lift the Release Lever and load paper of the correct size. (→"Paper Sizes," User Manual) Paper has been loaded that is too small to print the test pattern for printhead adjustment or nozzle checking.
Error Messages Error Message Cause Corrective Action Cannot adjust band. The Printhead nozzles are clogged. Execute Auto Band Adj. again, as follows. 1. Press the Online button to clear the error. 2. Print a test pattern to check the nozzles. (→"Checking for Nozzle Clogging," User Manual) 3. Clean the Printhead if the nozzles are clogged. (→ , If Printing is Faint) 4. Execute Auto Band Adj. again.
Error Messages Error Message Cause Corrective Action Borderless printng not possible. The print job received specifies Check supported paper. a type or width of paper that is not compatible with borderless printing. Follow these steps to change the settings of the print job to enable borderless printing. 1. Hold down the Stop button for a second or more to cancel printing. 2. Make sure the correct printer driver for the printer is selected and try printing again.
Error Messages Error Message Cause Corrective Action Parts replacement time has passed. It is past the recommended time to replace consumables for which service is required. Contact your Canon dealer for assistance. Blue platen switch is dirty. The blue Switch on the platen is dirty. Open the Top Cover and clean the blue Switch on the platen. (→ , If Paper is Soiled) No printhead No Printhead is installed. Install the Printhead.
Error Messages Error Message Cause Corrective Action Cannot adjust printhead. The Printhead nozzles are clogged. Execute Auto Head Adj. again, as follows. 1. Press the Online button to clear the error. 2. Print a test pattern to check the nozzles. (→"Checking for Nozzle Clogging," User Manual) 3. Clean the Printhead if the nozzles are clogged. (→ , If Printing is Faint) 4. Execute Auto Head Adj. again.
Error Messages Error Message Cause Corrective Action The mail box is full. There is no more space on the printer's hard disk. Press the Stop button to cancel the print job. Delete print jobs from the queue. (→"Managing Queued Jobs (Deleting or Preempting Other Jobs)," User Manual) Delete unneeded jobs stored in personal boxes (box numbers in the range 01–29). (→"Deleting Saved Jobs," User Manual) Mail box nearly full.
Error Messages Error Message Cause Corrective Action Maintenance cartridge problem. An incompatible or used Maintenance Cartridge has been installed. Install an unused Maintenance Cartridge specified for use with the printer. (→ , Replacing the Maintenance Cartridge) Maintenance cartridge full. The Maintenance Cartridge is full. After confirming that the printer has stopped operating, replace the Maintenance Cartridge. (→ , Replacing the Maintenance Cartridge) Wrong maintenance cartridge.
Error Messages Error Message Cause Corrective Action The paper is too small. When the Detect Mismatch menu is set to Pause, the paper loaded in the printer is smaller than the size specified in the printer driver. Press the Online button to resume printing. However, note that this error may cause paper jams and affect the printing quality. Adjust the paper size setting in the printer driver to match the size loaded in the printer as follows. 1.
Error Messages Error Message Cause Corrective Action Paper loaded askew. Paper is loaded askew. Follow these steps to reload the roll. 1. Lift the Release Lever. 2. Open the Top Cover. 3. Adjust the right edge of the roll to make it parallel to the right Paper Alignment Line. 4. Lower the Release Lever. 5. Close the Top Cover.
Error Messages Error Message Cause Corrective Action Paper size not detected. Paper has been loaded askew, or warped paper has been loaded. Follow these steps to reload the roll. 1. Lift the Release Lever. 2. Open the Top Cover. 3. Adjust the right edge of the roll to make it parallel to the right Paper Alignment Line. 4. Lower the Release Lever. 5. Close the Top Cover. 6. If Not finished printing. Finish printing remaining jobs? is shown on the Display Screen, press the OK button.
Error Messages Error Message Cause Corrective Action Papr Type Mismatch When the Detect Mismatch menu is set to Pause, the type of paper loaded does not match the type specified in the printer driver. Follow these steps to ensure the paper type matches on the printer and in the printer driver. 1. Hold down the Stop button for a second or more to cancel printing. 2.
Error Messages Error Message Cause Corrective Action Roll x jam (x is 1 (Upper) or 2 A paper jam occurred when (Lower)) Manually rewind the roll advancing the paper. all the way and press OK. 1. Rewind paper on the Roll Holder manually, all the way, and then press the OK button. 2. If Not finished printing. Finish printing remaining jobs? is shown on the Display Screen, press the OK button. Printing will resume, starting from the page on which the error occurred. Roll printing is selected.
Error Messages Error Message Cause Corrective Action Roll x is empty. (x is 1 (Upper) or 2 (Lower))Press OK. The roll is empty. Follow these steps to replace the used roll with a new roll of the same type and size. 1. Press the OK button and remove the roll. (→ , Removing the Roll from the Printer) (→"Removing the Roll Holder from Rolls," User Manual) 2. Load the new roll. (→ , Attaching the Roll Holder to Rolls) (→ , Loading Rolls in the Printer) 3.
Index a AppleTalk .................................................................... 14 b Banding ...................................................................... 28 Bonjour ....................................................................... 14 c Carriage ................................................................ 18, 21 Cleaning Brush ........................................................... 23 Color unevenness.......................................................
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